The Glenn of Minnetonka

My mom was a resident of The Glenn of Minnetonka. They had one side assisted, and then the others at the other side of the hall. When you got off you, you felt like people were separated. The staff, as far as the nurses, they were good. They were very attentive and were able to work together to help her. The only thing I didn't care about was the separation of the Independent and the assisted sides of it, but the rooms were very nice. The thing I liked about them that's different is the assisted amenities. They had house cleaning, and the house cleaning also came with two loads of wash a week. That was nice, and that was included in the price; that's different from other places. It's very new and well-maintained. The only issue I had, that would probably not give it a five-star is the administration, the people down in the office. The janitors there were so sweet, whenever I needed something done to help with, whether it be the TV or something fixed, they were very generous, always there, and very helpful. The place is clean, it didn't have any strong smells. If there's something that needed to be fixed, it was done right away. They have a nice little common area down on the main level there. It's not very big. One of the things that they don't have, that I didn't like, is they don't have elderly care. People move in there and they're hoping to have some kind of help down the road; they don't have that. Overall, it was a fairly nice place. It was convenient. I give that rating for staff, because of the administration being included in there. Unless you want to accept that there's some way we can separate the administration from the rest of them, because the staff overall was great, and the administration was mediocre at best. The food was fine, my mom always complained about it, but it was fine. Their activities were hit or miss. They didn't change it up a whole lot while my mom was there; that was always the same. Back to the staff thing, we would do the once-a-year evaluation, and the head nurse in there, I didn't care for him. I liked the actual nurses that took care of my mom, but the head person that oversees them, would say, "Well, she has dementia, and she doesn't participate." Well, if you're the nurse and if she's got dementia, then it's going to be a lot harder. I didn't like their approach with my mom's situation as far as maybe trying to suggest ways. It was not a real positive experience with a person, and that person is no longer there, by the way. They're not as expensive as some of the other places; I would say the pricing is probably right there. That's probably why they don't have elderly waivers because they keep their prices low to keep people there. They're not cheap, but they're not the highest.

I would like to commend the staff members in memory care for doing such a wonderful (and very difficult) job. The gentle kindness and care you show the residents is beyond measure. Thank you!

Our Mom and Dad have lived at the Glenn since March of 2012. They first lived in an Assisted Living apartment and since Mom passed this year, dad resides in the Care Suites. The compassionate and caring staff, meaningful activities, true friendships and a beautiful and clean environment have all contributed to a high quality of life for our parents and much peace of mind for my siblings and me.

The Glenn is the kind of vibrant, caring senior community I'd like to live in someday. The amenities and activities are designed to involve the residents in joyful interaction...from the movie theater and activity rooms to the beautifully designed chapel. This is a place to celebrate life and use your talents and gifts in a multitude of ways. The caring staff makes you feel like an important part of the family and are always there for you when you need help. No wonder my friends are so impressed when they visit.

Bob was at the The Glenn, and it was excellent. I couldn’t ask for anything. The staff was super; when Bob died, they called us to tell us he was getting ready to die so we could be with him. It’s very beautiful. Bob has his own bathroom and shower, and the room was nice. They had little areas with fire place that you didn’t have to be with everybody; you can be alone in certain areas. The ratio was fantastic. I can’t say enough nice things. The staff really cared about the people who were there. The only thing was it was very expensive, and they do not take any aide. Bob couldn’t really participate, but they did have activities for them. They told stories, and they had an activities director that came in. The dining area was really nice, they had tablecloths at dinner time, and the food was good. It was the same food to give to anybody else.

We moved my mother here in December 2015 from out-of-state following the death of my father. There was an adjustment period due to a different care model than she has experienced before and all new people to provide her care but the staff has been very responsive to our questions and concerns. She is participating in the craft and game activities with smiles and enthusiasm and enjoying the variety of performances. I feel that she is appreciated for the qualities she brings to The Glenn Minnetonka as well. We are grateful.

My experience with The Glenn was excellent. Everything was updated, clean, and fresh. The staff was nice and manageable. It had a chapel on the premises.