Daniela's Serenity Care

Equinox

There were several concerns during the time that my parents were there. We were not property notified of things like falls. Many homes have meetings or summaries every 30, 60 or 90 days (and certainly give prompt notification of accidents, significant changes, etc.), but not at Daniela’s. For instance Dad had a fall in late 2024, and we didn’t find out until many days or more later (we still don’t know what day he fell). The staff were usually nice, just didn’t have good policies in place. We were prevented from using digital picture communication devices like Alexa Shows and digital picture frames in their room. These had been an important part of their lives for video calls so they could see the grandkids and such. But they were unplugged after we set them up repeatedly. I mentioned this several times and usually got just a nod, but once a staff worker said that they weren’t allowed. My parents were prevented from seeing their grandkids by videocall. The front & back ramps were a hazard and not kept ice free. Twice (Jan 30 and Feb 6, 2025) I came to take Dad to dinner and literally could not get him out of the facility because there was no safe way for any resident in a wheelchair to leave, even if there were a fire. These were my last chances to take him out to dinner before he died. A competent care home will have covered ramps for safety. On the first of March, my Dad died - and Daniela insisted on charging us the full monthly cost of $7,000 for the few hours he lived that month. She would not credit even a day, even though my mom had died earlier there and we had again paid for over a week after she had died (even a day credit would have covered Dad’s cheated monthly payment). Less than 48 hours later, when we came to sort and remove his personal belongings, they had already been boxed and put in the garage. We had to sort his personal belongings outside in driveway in the freezing weather, even though we were being charged $7000 for his empty room.

s. lee

My Mom was here for two years. She was treated with love, respect and empathetic care; and as a true member of Danielle and Daniels family. You will never find a more beautiful and caring home.

IreneM

Words to not even begin to describe what a loving home my grandmother lives in. I was extremely sadden when we needed to separate my grandparents after 65 years of marriage, but when I visited Daniella’s all of my worries disappeared. This home is the most loving, nurturing, beautiful place ran by a pure angel. Daniella and all of her staff not only care of my grandmother but they truly love her. The home is extremely warm and inviting. All of the care givers take care of each resident with the utmost respect and love I truly believe that because of Daniella we have been given 2 more years with my grandmother which we probably wouldn’t have if she were anywhere else. I could not have asked for a better place for my grandmother to have spent the rest of her days at. We are truly blessed to have found Daniella and are forever grateful for the love she has bestowed upon my grandmother. Thank you for all that you do!