The Cortland of Northview

Barbara

I was very impressed with The Cortland of Northview. I thought it was very nice, but the cost was a little more than what we could afford. It was $5,300 a month, but then on top of that, you have to pay for what their care is or what they feel their needs are. It is assisted living, but it's also a locked-down facility. The staff was very helpful and very nice. The common areas were very clean, very nice looking, and large, which I think is a definite plus.

Tino9

The staff at The Cortland of Northview was a nice, polite kid. However, we got disrupted a lot with other people coming in and trying to talk to him. There was a lot of maintenance going on. There was a lot of leakage in the room. It didn't look very promising to me. He also looked at me like I didn't have the money to put my wife there, and that's one thing I don't care about. I think he was very judgmental because he is so young and inexperienced in what he's doing. I wouldn't recommend that to anybody. The lady who made me wait for him after I had my appointment was very nice, but the guy didn't even show me a room. They didn't show me anything.

Thomas

We focused more on the memory care area at The Cortland of Northview. Part of it was under construction, so we couldn't see it. The parts that we saw, I would give it a four. It was quite a unique arrangement. My wife didn't care for it, but I thought it was interesting. All of the units opened into a singular gathering area. There were no hallways, so that was unique in that each door opened into a public area where there was the dining and entertainment and those kinds of things. There were no hallways to confuse anybody. I really liked that about it. We just met with Sam, who was in marketing, and he was incredibly helpful and interacted with all the residents there as we walked through the building. He clearly knew everybody. They did have a fenced outdoor space.

Provider Response

MaryLou

My sister didn't like the room at The Cortland of Northview. Everybody was nice. It's a nice place. The staff member who gave the tour was very friendly and very knowledgeable. It's an older establishment, but the upkeep was good. They had puzzles, TV, and craft things. The staff was very nice. The other staff just got sick, so she kind of got thrown in, but I think she did well under the circumstances.

Provider Response

John

Mom just got transferred here. We really like the people there. They're really friendly and bent over backwards to help people, and they seem to work well with people with dementia. She has a nice big room with windows that let a lot of sunshine in. She's happy with her room. It's a private studio. They have activities all the time during the day for the dementia people. They have trips where they go to the store and do stuff in the area. They have a courtyard so you can go outside. They've got it all. It's all fenced in, so you don't have to worry about your parents wandering off. My mom was really happy with the first meal she had there. It's really nice the way it was laid out.