American House Jenison

Offers Assisted Living, Independent Living, and Memory Care

20 Reviews

8001 Cottonwood Drive

Jenison

49428

American House Jenison

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4.5 20

FamilyMember of former resident 2021-10-22 My 91 yr. old mom had a terrible experience in this facility. Many of the staff were cold in their interactions & obviously not provided adequate education to understand & care for the population hired to serve. In my mom's case, they were sited for 2 violations by the State- R400.153505 Resident Protection. Both instances inflicted emotional distress & one worsened physical injuries/pain sustained from a fall. The staff showed lack of concern, empathy, & proper care when my mom was at her most vulnerable. A staff member told inappropriate stories in front of her of how so many residents died on their shift they became known as, "the angle of death". The day after my mom's fall, she asked to eat in her room due to the pain AND WAS REFUSED & forced to go to the dinning room. She died 1 wk. later. More negatives in the 1 month she was here, but too many to list. I sent letters to AH regarding concerns & not one word from anyone to express regret or apology for how my mom was treated. I am a friend or relative of a current/past resident

5 1 1

Vonnie 2021-09-18 My mom stayed in American House Jenison. It was a wonderful experience. They listened to my requests, and my mother was placed in a unit that the majority of the people were still in their right minds. My mom was ninety-five, but she was mentally very sharp; so, I wanted to make sure she was in a unit where she could mentally engage, and they did do that. Everything was good; we couldn't have been happier with the experience. It was short, but what we experienced was good. We didn't get to know the staff very well, but my mother spoke very highly of the ones that she had interacted with. They were helpful and were kind to her. My mother said the food was very good, and she enjoyed the ice cream cart that came around every night about 7:30 every day. It could have used a little updating in some areas, but it was clean, and it was very convenient for everything. They had activities within the building; because of COVID, they haven't started much of the outside, like little outings with the bus and stuff like that. They were comparably priced to other places. My mother had long-term care insurance, because of that, she was able to have a larger room. We did end up having to pay for it because she has been there long enough to collect on it. But, because she had long-term care insurance, she got a bigger room than the average room, which was nice. Compared to the other places in town, they were comparable in rates. They have a beauty salon and a little library. The grounds outside were beautiful. They had a lot of ponds and gazebos outside where the people could walk to and sit. I am a friend or relative of a current/past resident

5 5 1

Donna 2021-09-12 I did a tour of American House Jenison. I liked all the room choices; they were all nice. I probably would not select the studio just because it doesn't have a shower in the room. There was nothing I didn't like. The staff was friendly, and the woman that took me around (I believe her name was Natalie) was very informed and answered my questions thoroughly. I love the place. They have a beauty salon and a library. I really liked that in their community room was a fireplace. I just love that. I saw the activity schedule. It kind of looks like a menu, and they have things going on there. Outside they have a pavilion. I asked if the residents ever go out there, she said they do. Tthey can use it if the family comes to visit. It's very, very attractive outside. It's very homey because it's set up with different buildings (with a limited number of people). I like the longevity of the staff. I don't remember her title, but she was in charge of her building; she's been there 20 years. I like that. I visited this facility

5 5 1

Linda 2021-02-15 My mother moved to American House Jenison a couple of weeks ago. The care is very good, and I have no complaints. The staff is also very good. Cathy is her charge nurse, and she keeps me updated a couple times a week. Her room is very large and very nice. The food is OK. She just feeds on puree, so nothing tastes good. In terms of value for the money, it's quite high, but it's the best we could do at the time. They try to keep her busy. I'm very satisfied with the care so far. I am a friend or relative of a current/past resident

5 5 1

KB 2018-03-19 We visited American House Jenison, which is a smaller community. The staff members were very helpful, and they recommended we try another community, which is where my mom ended up going. The woman that interviewed us was superb. It's just that the rooms were smaller than what we had hoped. It was a very positive community all around. I visited this facility

5 5 1

Danielle 2017-07-17 American House is an older facility, the staff is okay, but seemed preoccupied. The food was okay. They go to Myers every other week. I visited this facility

5 3 1

sue100688 2017-05-20 The tour at American House was very nice. The people were very nice. The rooms were adequate, but they only had pull cords in the bathroom and bedroom. If you fall away from a cord, it doesn't do you any good. The cost was comparable to other places. I visited this facility

5 4 1

Ernest400600 2017-01-09 We moved into American House. It is not perfect, but people are in our age range, and we get fed every day at noon. We have enough room. We do morning walks, have crafts, and play cards. Dinner is social time, too, and they serve the meals in the middle of the day. They have a beauty shop and a shuttle bus. The staff is outstanding. I am/was a resident of this facility

5 5 1

Thomas250052 2016-12-03 American House was a large building with very nice, new rooms and a big gathering place. The people that worked there were very friendly and helpful. They had programs for helping people adjust to living there. We had lunch there, and the food was very good. However, they have a waiting list. I visited this facility

5 5 1

Beth842384 2016-11-01 We liked American House well enough. It felt decent, it was clean, and the staff was nice. They had a few residents that my parents were able to speak to, and they seemed really nice. It’s just not what we need right now. I think it was a decent home, and a place I would be comfortable. I visited this facility

5 4 1

Caring Daughter122266550 2016-03-26 My parents put their name in at American House Jenison. The whole facility was very beautiful, especially the dining room, and all of their amenities were in a location that’s extremely convenient, not only for my husband’s parents but for family members to visit. It’s in a really good, central location. The staff was great. The person in admissions, who gave us the tour, was obviously very proud of the facility and did a really good job of letting the facility speak for itself. She wasn’t high-pressure or anything like that, but she was thorough in showing us what they had to offer. They have a billiards room, a library, a movie theater, a game room, and all kinds of walking trails outside. They exceeded our expectations. I visited this facility

5 5 1

Mary Lynne 2015-07-28 The staff at American House is phenomenal. Everything has been great; I have no complaints. I’ve got a one bedroom apartment, it’s got a bay window, it’s very bright, and it’s so nice having the room to move around in. They have crafts, card games, some stretching exercise, and a weekly or biweekly trip. The food is excellent, and there are no problems there. We have two full time people during the day and one during the night; the security is fine. I am/was a resident of this facility

5 5 1

Bonnie104042650 2015-04-07 I liked American House Jenison right away. It's all on one floor. It's not elaborate, but it's clean and nice. The people are nice. Where my mom is, there are little houses. There are 20 to a house, and it's bright and cheery. The people are nice. They keep them occupied, and I don't have any complaints. The floor plan is nice. You walk in, and to your right is the kitchen/dining room, and down the one hall is where they get their hair done. They also have a whirlpool bath. The rooms go off in different directions, and they are nicely sized. I really can't say anything bad about it. The food is good. They have dominos every night and bingo. They go on bus rides on Monday and Friday, Thursday is hair day, and they get their nails done. They have a musical therapist that comes in. I am a friend or relative of a resident

5 5 1

Nancy 2021-07-12 We toured American House Jenison and it was very nice and very well maintained. I'm 50 years old, and it appealed to me. The only issue that I could see would be that the tub is not a full walk-in, where there's very little transition. It's kind of got part of the tub sidewalls and then almost like a U out of it where you step in there. But it was kind of still a high step for both of my parents and that would be the one thing that I would change, the actual shower stall, I would make it like a complete walk-in. The staff was very nice and friendly. We did not get to see the dining area because we looked at the independent. The dining area was in a different building, it wasn't in the same building. There was a washer and dryer on-site, which was nice for my parents, had they chosen to go there. They wouldn't have to take it anywhere. In American House, they were kind of split up into pods, per se. So, we didn't see the activities or question the activities or anything like that. I visited this facility

5 4 1

Vince 2019-07-04 We've registered for a two-bedroom, one-and-a-half-bath villa which is detached from the main lodge. It has a laundry facility within the unit which we really liked, all utilities are paid, and there's extra storage space. We're going into independent living. The staff seemed very friendly and competent. We experienced a luncheon and the food service seems to be good. I visited this facility

5 5 1

Deb K 2016-01-31 I like everything about American House. It’s fairly new, beautifully decorated, and very well-kept. I really like the option; it was month to month, you did not have to buy-in, and there wasn’t a lease contract. The lady gave us the tour, and we were in the dining hall a little bit. It was nice. We didn’t meet any residents or anything, but it seemed nice. If you could get a main floor unit it was really because you had an exterior door. That was really a nice option. The unit that they happen to show us was up at on the third floor at the end of the hall so that was probably our biggest concern with my mom, because the dining hall was on the main floor. They showed us the pool room. There was something different every day. We have been on the waiting list for one year, and they told us it would be another year or more. I visited this facility

5 5 1

Erich 2015-12-21 My dad and mom have been at American House Jenison since last August. Their independent living buildings are brand new. They work very well with trying to get your loved ones into the place. The community is along a busy street, but it's very quiet. I am a friend or relative of a resident

5 5 1

Irene27 2015-10-27 I thought the people were rather snooty. American House didn’t seem as nice. The rooms seemed spacious enough and everything, but the atmosphere wasn’t as nice. They had different buildings, and there was a large choice of where to stay. I visited this facility

5 4 1

Keith 2020-11-09 My mother will be moving into American House Jenison in their memory care unit called Sandalwood. We chose it because of the proximity. My brother lives literally five minutes away, and they have six friends that are all within five minutes. It's a nice facility. I've been in there, and we have other people that we know that have stayed in there, but it really came down to location. They did a virtual tour and then my brother and I were in there last week. It's an older building, but it's been redone and it was immaculate. The painting was fresh and the carpets were squeaky clean. It looked brand new. The person that we interacted with was outstanding, and we met a couple of other people as well. I've been going back and forth with that staff by email, and she's been outstanding. My mom has a corner unit with two windows and another window in the bedroom. The residents can comingle, but they're still not having full group dinners and activities. You can visit outside, but not inside. My dad would have been assisted living within the same unit as my mom in the memory care unit. They have independent living and a number of buildings built like elementary schools relative to a high school. It's a pretty big campus, but they're creating a sense of smallness by having fewer people per building. The number of residents in Sandalwood is only 40. Rather than having 200 people all in one building, they have five buildings with 40 people. I visited this facility

5 5 1

Jerre 2020-02-01 American House Jenison is a very nice facility, everything was clean, it appeared new, and the staff was very nice. There was an activity room, a dining room, and it was a small group of patients, so it was a small dining room. I visited this facility

5 5 1

8001 Cottonwood Drive, Jenison, MI 49428

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American House Jenison (800) 385-2527

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Reviews of American House Jenison

20 Reviews Write a review

Food

(3 Reviews)

Staff

(10 Reviews)

Facility

(10 Reviews)

Activities

(1 Review)

Value

(2 Reviews)

Assisted Living Reviews for American House Jenison

October 22, 2021

By FamilyMember of former resident

I am a friend or relative of a current/past resident

My 91 yr. old mom had a terrible experience in this facility. Many of the staff were cold in their interactions & obviously not provided adequate education to understand & care for the population hired to serve. In my mom's case, they were sited for 2 violations by the State- R400.153505 Resident Protection. Both instances inflicted emotional distress & one worsened physical injuries/pain sustained from a fall. The staff showed lack of concern, empathy, & proper care when my mom was at her most vulnerable. A staff member told inappropriate stories in front of her of how so many residents died on their shift they became known as, "the angle of death". The day after my mom's fall, she asked to eat in her room due to the pain AND WAS REFUSED & forced to go to the dinning room. She died 1 wk. later. More negatives in the 1 month she was here, but too many to list. I sent letters to AH regarding concerns & not one word from anyone to express regret or apology for how my mom was treated.

September 18, 2021

By Vonnie

I am a friend or relative of a current/past resident

My mom stayed in American House Jenison. It was a wonderful experience. They listened to my requests, and my mother was placed in a unit that the majority of the people were still in their right minds. My mom was ninety-five, but she was mentally very sharp; so, I wanted to make sure she was in a unit where she could mentally engage, and they did do that. Everything was good; we couldn't have been happier with the experience. It was short, but what we experienced was good. We didn't get to know the staff very well, but my mother spoke very highly of the ones that she had interacted with. They were helpful and were kind to her. My mother said the food was very good, and she enjoyed the ice cream cart that came around every night about 7:30 every day. It could have used a little updating in some areas, but it was clean, and it was very convenient for everything. They had activities within the building; because of COVID, they haven't started much of the outside, like little outings with the bus and stuff like that. They were comparably priced to other places. My mother had long-term care insurance, because of that, she was able to have a larger room. We did end up having to pay for it because she has been there long enough to collect on it. But, because she had long-term care insurance, she got a bigger room than the average room, which was nice. Compared to the other places in town, they were comparable in rates. They have a beauty salon and a little library. The grounds outside were beautiful. They had a lot of ponds and gazebos outside where the people could walk to and sit.

Provider Response

Vonnie, your kind compliments mean the world to our team at American House! It is our pleasure to serve our residents and their families each and every day. Thank you for sharing your experience with us!

September 12, 2021

By Donna

I visited this facility

I did a tour of American House Jenison. I liked all the room choices; they were all nice. I probably would not select the studio just because it doesn't have a shower in the room. There was nothing I didn't like. The staff was friendly, and the woman that took me around (I believe her name was Natalie) was very informed and answered my questions thoroughly. I love the place. They have a beauty salon and a library. I really liked that in their community room was a fireplace. I just love that. I saw the activity schedule. It kind of looks like a menu, and they have things going on there. Outside they have a pavilion. I asked if the residents ever go out there, she said they do. Tthey can use it if the family comes to visit. It's very, very attractive outside. It's very homey because it's set up with different buildings (with a limited number of people). I like the longevity of the staff. I don't remember her title, but she was in charge of her building; she's been there 20 years. I like that.

February 15, 2021

By Linda

I am a friend or relative of a current/past resident

My mother moved to American House Jenison a couple of weeks ago. The care is very good, and I have no complaints. The staff is also very good. Cathy is her charge nurse, and she keeps me updated a couple times a week. Her room is very large and very nice. The food is OK. She just feeds on puree, so nothing tastes good. In terms of value for the money, it's quite high, but it's the best we could do at the time. They try to keep her busy. I'm very satisfied with the care so far.

Provider Response

Linda, thank you for the 5-star review of our community! We really appreciate you taking the time to share your feedback and being so open with us.

March 19, 2018

By KB

I visited this facility

We visited American House Jenison, which is a smaller community. The staff members were very helpful, and they recommended we try another community, which is where my mom ended up going. The woman that interviewed us was superb. It's just that the rooms were smaller than what we had hoped. It was a very positive community all around.

July 17, 2017

By Danielle

I visited this facility

American House is an older facility, the staff is okay, but seemed preoccupied. The food was okay. They go to Myers every other week.

May 20, 2017

By sue100688

I visited this facility

The tour at American House was very nice. The people were very nice. The rooms were adequate, but they only had pull cords in the bathroom and bedroom. If you fall away from a cord, it doesn't do you any good. The cost was comparable to other places.

January 09, 2017

By Ernest400600

I am/was a resident of this facility

We moved into American House. It is not perfect, but people are in our age range, and we get fed every day at noon. We have enough room. We do morning walks, have crafts, and play cards. Dinner is social time, too, and they serve the meals in the middle of the day. They have a beauty shop and a shuttle bus. The staff is outstanding.

December 03, 2016

By Thomas250052

I visited this facility

American House was a large building with very nice, new rooms and a big gathering place. The people that worked there were very friendly and helpful. They had programs for helping people adjust to living there. We had lunch there, and the food was very good. However, they have a waiting list.

November 01, 2016

By Beth842384

I visited this facility

We liked American House well enough. It felt decent, it was clean, and the staff was nice. They had a few residents that my parents were able to speak to, and they seemed really nice. It’s just not what we need right now. I think it was a decent home, and a place I would be comfortable.

March 26, 2016

By Caring Daughter122266550

I visited this facility

My parents put their name in at American House Jenison. The whole facility was very beautiful, especially the dining room, and all of their amenities were in a location that’s extremely convenient, not only for my husband’s parents but for family members to visit. It’s in a really good, central location. The staff was great. The person in admissions, who gave us the tour, was obviously very proud of the facility and did a really good job of letting the facility speak for itself. She wasn’t high-pressure or anything like that, but she was thorough in showing us what they had to offer. They have a billiards room, a library, a movie theater, a game room, and all kinds of walking trails outside. They exceeded our expectations.

July 28, 2015

By Mary Lynne

I am/was a resident of this facility

The staff at American House is phenomenal. Everything has been great; I have no complaints. I’ve got a one bedroom apartment, it’s got a bay window, it’s very bright, and it’s so nice having the room to move around in. They have crafts, card games, some stretching exercise, and a weekly or biweekly trip. The food is excellent, and there are no problems there. We have two full time people during the day and one during the night; the security is fine.

Provider Response

Dear Mary Lynne, We’re so glad to hear you’re happy with American House Jenison. You can’t be more right when you say our staff is phenomenal. We agree! We are lucky to have so many outstanding people who are also fun to be around. Thanks also for your comments about your roomy apartment, our engaging activities and how well you enjoy the food. It’s always nice to hear from our resident’s on how much they enjoy our community. Warmest regards, Darren Tigelaar, Executive Director | 616-457-9815

April 07, 2015

By Bonnie104042650

I am a friend or relative of a resident

I liked American House Jenison right away. It's all on one floor. It's not elaborate, but it's clean and nice. The people are nice. Where my mom is, there are little houses. There are 20 to a house, and it's bright and cheery. The people are nice. They keep them occupied, and I don't have any complaints. The floor plan is nice. You walk in, and to your right is the kitchen/dining room, and down the one hall is where they get their hair done. They also have a whirlpool bath. The rooms go off in different directions, and they are nicely sized. I really can't say anything bad about it. The food is good. They have dominos every night and bingo. They go on bus rides on Monday and Friday, Thursday is hair day, and they get their nails done. They have a musical therapist that comes in.

Provider Response

Thank you for leaving such positive feedback about American House Jenison! It's wonderful to hear that your mother is enjoying the many amenities and services that American House has to offer. If I can ever be of any assistance, please reach out to me directly. Sincerely, Darren Tigelaar (616) 457-9815

See all Assisted Living reviews (13)

Independent Living Reviews for American House Jenison

July 12, 2021

By Nancy

I visited this facility

We toured American House Jenison and it was very nice and very well maintained. I'm 50 years old, and it appealed to me. The only issue that I could see would be that the tub is not a full walk-in, where there's very little transition. It's kind of got part of the tub sidewalls and then almost like a U out of it where you step in there. But it was kind of still a high step for both of my parents and that would be the one thing that I would change, the actual shower stall, I would make it like a complete walk-in. The staff was very nice and friendly. We did not get to see the dining area because we looked at the independent. The dining area was in a different building, it wasn't in the same building. There was a washer and dryer on-site, which was nice for my parents, had they chosen to go there. They wouldn't have to take it anywhere. In American House, they were kind of split up into pods, per se. So, we didn't see the activities or question the activities or anything like that.

Provider Response

Nancy, thanks so much for your feedback. We appreciate you being open and honest with us.

July 04, 2019

By Vince

I visited this facility

We've registered for a two-bedroom, one-and-a-half-bath villa which is detached from the main lodge. It has a laundry facility within the unit which we really liked, all utilities are paid, and there's extra storage space. We're going into independent living. The staff seemed very friendly and competent. We experienced a luncheon and the food service seems to be good.

January 31, 2016

By Deb K

I visited this facility

I like everything about American House. It’s fairly new, beautifully decorated, and very well-kept. I really like the option; it was month to month, you did not have to buy-in, and there wasn’t a lease contract. The lady gave us the tour, and we were in the dining hall a little bit. It was nice. We didn’t meet any residents or anything, but it seemed nice. If you could get a main floor unit it was really because you had an exterior door. That was really a nice option. The unit that they happen to show us was up at on the third floor at the end of the hall so that was probably our biggest concern with my mom, because the dining hall was on the main floor. They showed us the pool room. There was something different every day. We have been on the waiting list for one year, and they told us it would be another year or more.

December 21, 2015

By Erich

I am a friend or relative of a resident

My dad and mom have been at American House Jenison since last August. Their independent living buildings are brand new. They work very well with trying to get your loved ones into the place. The community is along a busy street, but it's very quiet.

October 27, 2015

By Irene27

I visited this facility

I thought the people were rather snooty. American House didn’t seem as nice. The rooms seemed spacious enough and everything, but the atmosphere wasn’t as nice. They had different buildings, and there was a large choice of where to stay.

See all Independent Living reviews (5)

Memory Care Reviews for American House Jenison

November 09, 2020

By Keith

I visited this facility

My mother will be moving into American House Jenison in their memory care unit called Sandalwood. We chose it because of the proximity. My brother lives literally five minutes away, and they have six friends that are all within five minutes. It's a nice facility. I've been in there, and we have other people that we know that have stayed in there, but it really came down to location. They did a virtual tour and then my brother and I were in there last week. It's an older building, but it's been redone and it was immaculate. The painting was fresh and the carpets were squeaky clean. It looked brand new. The person that we interacted with was outstanding, and we met a couple of other people as well. I've been going back and forth with that staff by email, and she's been outstanding. My mom has a corner unit with two windows and another window in the bedroom. The residents can comingle, but they're still not having full group dinners and activities. You can visit outside, but not inside. My dad would have been assisted living within the same unit as my mom in the memory care unit. They have independent living and a number of buildings built like elementary schools relative to a high school. It's a pretty big campus, but they're creating a sense of smallness by having fewer people per building. The number of residents in Sandalwood is only 40. Rather than having 200 people all in one building, they have five buildings with 40 people.

Provider Response

Keith, thank you for your kind words. We are happy to hear about your experience at American House.

February 01, 2020

By Jerre

I visited this facility

American House Jenison is a very nice facility, everything was clean, it appeared new, and the staff was very nice. There was an activity room, a dining room, and it was a small group of patients, so it was a small dining room.

Provider Response

Jerre, thanks so much for your 5-star review of our community! We appreciate your feedback.

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Photos of American House Jenison

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Services and Amenities of American House Jenison

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments
Housing Extra: Cottages

Dining options

In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Features Extra: Library, Fitness Room/Gym, W/D In Apt.

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Book Clubs
Wii Sports
Fitness Room

Financial guidance

Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime

Languages

English

General

Resident Capacity: 192
Respite Care
Minimum Age: 55
Pets: Small Pets Allowed

Range of services

Physical Therapy

Licenses

Licenses: Adult Foster Care - for Assisted Living
State Licenses: AL700397749 AH Jenison Beechwood

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About American House Jenison

American House Jenison offers spacious studio, one- and two-bedroom senior apartments in a serene and comfortable setting. American House Jenison offers amenities and services that allow you to experience happiness, fulfillment and comfort every day.

Whether you crave socialization with your neighbors, or prefer to curl up with a good book in your private apartment, American House Jenison provides all the comforts of home.

Our residents enjoy a variety of amenities and service, including:

Maintenance-Free Apartments
Elegant Restaurant-Style Dinings
In-Unit Washer and Dryer (Independent Living Apartments Only)s
High-Speed Internets
Community Dining Rooms
Lush Landscapings
Chapel, Library and Game Rooms
Activity Director with Diverse Resident Programmings
Cozy Common Areas for Family and Community Eventss
Weekly Housekeeping and Laundry Services
Beauty Salon and Barber Shops
Scheduled Transportations
Housekeeping Servicess
Much More

What Makes Us Special

American House Jenison is proud that their Executive Director has been dedicated to serving seniors for over 27 years as has their executive Chef, who was also awarded American House's Chef of the year. Our on-site full time Chaplin provides great comfort and support to all of our residents.

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Assisted Living Reviews for American House Jenison

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Independent Living Reviews for American House Jenison

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Memory Care Reviews for American House Jenison

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Services and Amenities of American House Jenison

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

Languages

General

Range of services

Licenses

About American House Jenison

What Makes Us Special

Map of American House Jenison

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