Volante of Chesterfield

Barbara

My cousin moved into Volante of Chesterfield. She says the food is very good, and she's a very picky eater. The facility is very clean and neat. It's a very nice place. My cousin is very happy with it. You have to have a code to go in and out. The staff members are very nice, helpful, calm, and very good people. They play games. They have a movie room. It's not a big place, so there aren't a lot of people rushing all over the place. It's very calm and quiet. My cousin has a dog there. She does not have a stove. She has a refrigerator and a sink.

Reviewer RC#0710a

The Bay at Chesterfield was a clean and calm environment. The staff was very friendly and very knowledgeable. There's a nice hair salon, a nice movie room, and community involvement. The dining area was also very clean. Their dining setup was very versatile. It was a very welcoming facility.

Charlotte

This building often floods and residents need to relocate to other rooms. I have witnessed 2 events between staff and residents that were handled very inappropriately which ultimately put residents in danger. The staff has no training to de-escalate a situation. Medications are often “missing” or have “run out”. If you have a loved one who is in need of consistent medications for medical or even depression - DO NOT reside here! Management will coherse family to agree to hospice. No matter the level of independence the staff will consistently increase the level of care. Supposedly, my family member “fell” 3 times, but the DPOA was not notified of these incidents. Narcotics and controlled substances have also gone “missing”.

Patty2021

My mother has been there for two years and she loves it. The aids/nurses are very attentive and kind. They take care of everything for her. Sometimes she may have to wait a bit, but understands they have others they are assisting. I have joined her for lunch and the food is very good, need seasoning, but understand other residents must watch their salt intake. My mom participates in some of the activities when she feel up to it. They have a nice variety of activities for her to choose from. Overall we are very pleased with this facility.

yourbestfriend

Do your homework. Before making a decision, take your time and talk to a number of the residents and families at different times during the week and on weekends. Since the change of ownership last summer, there seems to be a shift in the culture. The assisted living no longer has that "family owned" atmosphere. It's now owned and ran by a "corporation". Staff turnover, less caregivers and no permanent nurse on staff has caused some errors and delays in care. Meanwhile, they've been promising a full time nurse since December of last year.

AK2022

The change in ownership last August caused some staff to leave; however, we have had no issues with responsiveness when problems arise. The aids there are doing a good job (it's a tough job regardless of staffing levels). [Other facilities have issues hiring/keeping staff also.] Training is ongoing from what we see. Rooms clean and well-lit. New food management has improved quality of food. Lack of an RN for a period is a concern but have been told one has been hired and will join the staff soon.