Heritage Manor of Mandeville

Caring112778450

My husband was placed at Heritage Manor of Mandeville. I was very pleased with this nursing home. The people were very accommodating. They took very good care of him. I have nothing but positive feedback to say about them. The rooms were nice and roomy. They have lots of closet space and really nice bathroom facilities. They have a very nice big dining area. They also have a small garden area where they can take patients out. I would have to say that the admissions director was the most helpful person in the whole situation in both times my husband was there. She was very helpful and went out of her way to do everything that we needed. She was just wonderful.

0120

Hertitage Manor was used for a family member as a skilled nursing faciliy and I feel my family member was not properly taken care of. He got an infection because staff would not listen to the family about putting resident in the whirlpool bath tub. So therefore, he ended up back in the hospital with another surgery which was unnessary if staff had only listened to the family. Also aids are lazy and sit in hallways on there phones and don't tend to the residents.

Caring103580150

I chose Heritage because it is more of a skilled care facility. I felt like she was at that stage where she needed more help. A lot of the assisted living homes close their doors at night. It is kind of hard for somebody in a wheelchair to open and close doors, so we are worried about her being in her room not being able to get the help she needed if the call button didn't work. I just felt that it was more appropriate. The staff seems to go in there. Sometimes they are just busy because they have a lot of people to deal with, and I can understand that. But she is not complaining too much about them. One of her complaints is that they don't give her enough to drink at night. I can understand about not wanting to get up in the middle of the night to take all these people to the bathroom. The cleanliness is better. When I first walked in there, there was like an odor that you get in older homes that has carpeting. One thing I would do -- and I don't know how much they can control this -- would be to take the carpet out and put tiles down to make things cleaning easier. I did like the grounds. The grounds over there are nice. They have like two ponds over there and a walkway with a little bridge and fish and stuff like that in there. If you wanted, you can take them for a walk and get them away from the area without having to take them to your car which is next to impossible to do if someone is in a wheelchair. They could probably use more staffing at night though. The parking is hard there too. If you are a person that has to go to a busy hour, it might affect you a little differently.

Bob79524550

We were very happy with the care that Heritage Manor of Mandeville provided for my mom. We felt particularly good about the physical and occupational therapy program. They were really, really strong and I felt that she really progressed well under their physical and occupational therapy program. Nursing was fine. The aides were kind of weak, but that's okay. She complained about her food because when she receives it in her room it's cold, but when she goes to their dining room it was pretty good.

myla shields

from the kitchen to the administrator ,the entire staff is friendly,caring and have a great relationship with all of the residents and their families.

Sharon4

Heritage Manor of Mandeville is just a few minutes away from our home. The care is excellent and the facility is very clean. People are so nice. They treat everyone with care & respect. With regards to the food I think my Mom likes it because she gained her weight that's why I'm really happy. Although, she is still in an adjusting period. But nevertheless Heritage Manor is one of the best nursing homes in Louisiana.

MM87!

My great grandmother went to stay at Heritage Manor around nine to ten years ago. She lived there for almost 8 years before she passed away. Over the 8 years that she was there the staff sty basically the same with little turn over that I could see of. My great grandmother had basically the same group of nurses working with her in the end that she did when she began. Over the time there I would vist her often and from my many trips to Heritage Manor I learned a few things. The staff that is there are friendly and kind. Over ther eight year that she spent there we never incurred a major problem. Any time that there was something that would come up try staff at Heritage Manor were always right there waiting and willing to help find the answer to what ever question you were in need of answering. And if the person that you had asked did not know the answer then he or she would find someone that did. Heritage Manir offered many things to the people that were living there from daily events to special holiday treats. There was always something going on.

Caring324491

Both my father and father in law were residents at Heritage Manor. My father in law was our first encounter with a nursing home setting. We and he could not have been more pleased. We visited often and left each time with our minds at ease. While there he developed a friendship with a particular nurse's aid and our family has always felt that relationship was very special for my father in law. He was well feed, his grooming needs were taken care of and most importantly, the caregivers were quite compassionate. Our scheduled meetings with the staff were informative and helpful. Ten years later when a nursing home setting seemed the appropriate environment for my dad, without hesitation we secured a room at Heritage Manor. Though some of the faces had changed, the basic feel was the same. Friendly faces, competent and accommodating staff and a clean facility. We were blessed that our community had such a wonderful facility to over see the care of our dear family members.