The Oxford Grand Assisted Living & Memory Care

Linda

My mom moved to The Oxford Grand Assisted Living & Memory Care. They had more staff and better food. She's only been there two weeks, and it's a fact of life that nothing's ever perfect. There's always room for improvement in any situation. She does have a private bathroom. It's a fairly small room, but there's enough room. She has a twin bed, a television, a recliner, a little table, and a couple of little chairs. They encourage them to spend as much time out of their room as possible in the dining room, and they have a lounge area with a television and so forth. They do a lot of activities that I've seen so far.

Reviewer#ET0703

I toured The Oxford Grand Assisted Living & Memory Care. I didn't like it as much as I did with the other community. I thought it was better than average. I didn't try the food but it looks pretty tasty. At that point I was mainly looking at just assisted living, thinking that was probably going to work. Those rooms were more like not just one-bedroom studio style. They were like a couple of rooms. Like a small apartment, and they were very nice. The staff was very friendly. She did an excellent job, answered any questions that I had, and offered some suggestions on different stuff.

P.H.

We toured the Oxford Grand Assisted Living & Memory Care. The building was lovely. The gal that was in charge was nice. We saw a one-bedroom and a studio. The one-bedroom is the one that we would probably go with. It's not real big, but it's nice. It had a kitchenette, but no washer and dryer. I didn't see any activities going on. I said, "There's hardly anybody here," and the staff member said, "They're at an event today," so that must be why I didn't see it. There was a little library, a nice facility where they eat, a coffee bar downstairs, and a really pretty garden area where they can go out and sit on park benches and see flowers. There's birdhouses and things like that. We didn't see the food, but the restaurant looks nice. It's a nice eating area with a nice menu. The staff when we entered was very nice, and the person who gave us the tour and answered all our question was very knowledgeable.

ReviewerFC071522B

The decor at The Oxford Grand Assisted Living & Memory Care was beautiful. Our biggest problem is they have no openings. They're full. The staff was very informative and very welcoming. They made my brother and my sister-in-law feel very comfortable. I had the chance to look at the menus. They have a really neat dining room and dining program. The residents can go eat from 7:00 to 9:00 at any time they want. They get to order like a restaurant. They have a salon, a number of activity rooms, a nice library, and a family dining area. It was very clean and very well kept.

SonNDaughter

I'm not sure how long it's been since the Amenities section was updated but A LOT of them don't exist! Staff is rude to residents that don't fit their lazy narrative & ask them to do their job. Their definition of "assisted living" means they want to help when it's convenient to them, not when the resident needs to be assisted. They have outdated technology for their "safety fob" necklace, which doesn't always stay off when staff finally shows up after it's pressed, or go on at all when it is pressed, then get mad at the resident, and the necklaces don't have GPS if the resident is outside their room & needs help. Services and Amenities of The Oxford Grand Assisted Living & Memory Care DINING OPTIONS In Room Kitchenette--YES a microwave & fridge, it's a good thing since they need to buy their own food or have food insecurity since the kitchen is lacking. Dining Room Shared Meals--YES Dining Extra: Snacks, Desserts And Beverage--SOMETIMES, Salad Bar--NO, Fine Dining--NO, Fireside--YES, Restaurant Style Meal--NOT ANYMORE, they are cafeteria buffet quality but you can't have 2nds. They have cooks, not Chefs FEATURES Beauty Barber Shop-YES Resident Transportation--YES, as long as it isn't after hours that they need something Coffee Shop--NO Hiking Trails--NO Spa--NO Features Extra: Oxford Library-- YES if you count a dark room with books?, Enclosed Courtyard--YES, Enclosed Rooftop Deck--??, 13 Acres Of Private Lakes--?? CLEANING SERVICES Laundry For Linens--YES Housekeeping--YES vacuuming & emptying trash--but please don't ask them to wash a dish or water a plant if the resident is sick Laundry For Clothing--YES as long as it's basic & not special care like hang to dry TECHNOLOGY AND ENTERTAINMENT Technology Extra: Oxford's Emar (Electronic Medication Administration Record) , Uses Specialized Software To Automate The Process Of Administering, Documenting, And Re Ordering Medications And Treatments Safely And Efficiently, Implements Therapeutic Programs Like Linked Senior--NEVER HEARD OF THIS --??. This Evidence Based Touchscreen Technology Helps Staff And Families Engage Residents With Person Centered Care, Touchscreen Technology--NO, residents have to have some video capable service to see family HEALTH SERVICES Medication Management-YES for an extra charge Nurse On Staff: Yes ACTIVITIES Offsite Activities--SOMETIMES Music--NO Games--YES, the same ones over & over Wii Sports--NO Arts And Crafts--SOMETIMES Activities Extra: Writer's Workshop--NO, Grand Skills Fair--NO, Winter's Tea And Tune--NO, Live Cooking Demo--NO, Fishing Clinics--NO, Barbecues--NO FINANCIAL GUIDANCE Home Sale Assistance--?? Va Benefits Consultation--?? Financing Advice--?? Financial Aid--??NEVER HAVE ANY OF THESE BEEN MENTIONED OR OFFERED LANGUAGES English GENERAL Staff Patient Ratio: Yes--2 AIDES PER FLOOR, THE VERY OCCASIONAL FLOATER (MAYBE) FOR BOTH FLOORS, FOR ASSISTED LIVING & MEMORY CARE RESIDENTS!?!? 1 NURSE FOR THE FACILITY. RANGE OF SERVICES Range Of Services Extra: Mobility Assistance--YES Meals For Private Dining In Their Apartments--YES TYPES OF CARE Dressing And Grooming--YES but impatiently Bathing And Toileting--YES BUT IMPATIENTLY IF THEY ARE ON A WATER PILL OF ANY KIND & NEED TO GO OFTEN LIKE THEY ARE SUPPOSED TO Exercise--NO/YES-THEY CAN WALK THE HALLS Meal Preparation--DINING ROOM KITCHEN WITH A VERY LIMITED MENU IF YOU CAN HAVE A STANDARD AMERICAN DIET BUT PLEASE DON'T NEED LOW SODIUM, DIABETIC, GF, OR ANYTHING ELSE HEALTH-RELATED Though the facility & department supervisors all seem to care about Oxford & the residents, there is a high turnover of minimally caring staff in ALL areas of the function of the facility. They don't get to know the residents, they don't learn about them, talk about books or movies or current events. They don't ask about family or ask new residents how they are doing with the transition to facility life. They don't take 5 extra minutes for an ongoing game or puzzle. It used to be 4 out of 5 stars, especially the dining room, but as the rates have gone up, the corporate side has come through; our loved ones are just dollar signs now, hospital patients at best. Spend those dollars elsewhere, PLEASE, your loved one is worth more effort than Oxford is willing to put forth at this time! Right now, Oxford is not living up to the quality the name suggests. It's a very sad place, besides being dark & dingy, the attitude of the staff is reflected in the lack of happiness of the residents who now stay confined to their rooms & don't interact with each other, it is no longer a dynamic facility of neighbors. The liveliness & lightness of spirit has left the building. It & its residents seem to be just biding their time.

G T

My mother lived in the Villa for 3 years and the assisted living for 1 year. Both facilities were wonderful. The facilities were well maintained and the individual rooms were very nice. The staff at each place was very good and work hard at keeping resident’s engaged. We had more interaction with the assisted living staff and found them to be compassionate and attentive to our loved one. They also work hard to keep family members informed and assist them in any way that they can.