Park West Plaza

Nancy

I visited Park West Plaza. I liked the community spaces, the cafeteria, and the exercise room. They can't tailor their services to what you need is the biggest drawback. The room is adequate and it would be comfortable for two people. The staff was nice. They have a lot of activities. They have chair yoga and some outside excursions where they go to shopping malls.

kgro

My father had a really terrible experience at PWP. There were constant staff shortages (those who were there at in chairs and scrolled their phones, ignoring residents)., Nearly all of my dad's new (still tagged) clothes, gifts and personal family belongings were stolen. Even Dad's watch that belonged to his own father was stolen. There was continual resident neglect, slopped together skimpy sandwiches with chips for meals, and a lack of clean silverware, dishes and cups, with no one in the kitchen to wash dishes. The residents' rooms are continually riddled through yet no one had time to mop up the sticky urinated on floors. Resident baths were routinely skipped, was was basic handwashing. Soap dispensers were empty and nonfunctional -- despite a deadly Pandemic!) By the end of my dad's stay, he was begging me not to leave him there. I and several other families brought in hired personal companions to ensure our loved ones were cleaned, dressed, fed, and not left simply staring at a TV showing L&O: SVU. It took a couple of months of searching in neighboring counties, but I finally got him moved out of that place. I don't know about the independent and assisted living areas, which appeared upscale (in the hallways) in comparison, but memory care was a nightmare. Not even the DONs stayed.

Provider Response

Bradley

I liked the management at Park West Plaza, but I don't think it would be good for memory care. Overall, I thought it was a very nice place. It just wasn't a place for us. The staff was very nice. I did not try the food. I did a quick visit. We went in, talked to a guy named John, and he was very helpful and very knowledgeable. They had a salon and stuff like that. It seemed like they had a lot of amenities. I didn't have a problem with the upkeep and cleanliness of it. It's in a residential kind of neighborhood on a busy street. I wouldn't say there are hospitals or restaurants or any of that close by.

Provider Response

Carolyn

The room that Park West Plaza had available was small off the kitchen, and it didn't have a bathroom attached. You would have to use the communal bathroom and I didn't care for that part of it, but everybody there was very friendly. It was clean and the residents seemed like they were well cared for. John was very good. He informed us of a lot of things that we didn't think of. He was very polite, courteous, very friendly, and made us feel very at ease. He said that even if we didn't stay there, if we had any questions, we could always call him back and he would refer us to other facilities. So I really enjoyed that. The facility was very well cleaned on the outside. Everything looked like it was kept up. I was very impressed with it. In the memory care part, they eat as a family. They had a dining room table right here. We saw residents that were playing games, some were watching TV by the fireplace, while others had families visiting them. It's just a little pricey for my mom, and once she would run out of her funds, Park West Plaza did not have something where she could stay on and transfer over to Medicaid, and that really was the only bad part about it.

Provider Response

Jim

We went to look at Park West Plaza. I like that they have cottages there the best. The staff member did very nicely. She sent us a video of the tour so that we could have a chance to look it over again when we wanted to. They had a courtyard. The facility was very clean. It was near a pharmacy, shopping, and a clinic that we're looking at.

Provider Response

Carl

I went to see Park West Plaza, but it's not my favorite among those I toured. It's an older place, definitely one of the oldest places I looked at, but it's also one of the lowest-cost ones. At the time I was there, it was completely packed full, and there were no rooms available. The rooms were very old school, with a 20 to 25-year-old design. The maintenance and upkeep look fine. The place looks like it's been taken care of, it's just that the older technology was noticeable. The person who gave me the tour was nice, he showed me around. It was a nice tour. They had the best outdoor area, they've got a big lake in their backyard, there were walking places, and outdoor picnic tables. They had the biggest outdoor area of all the places I've visited. The facility itself is not like those big resort areas, it doesn't have quite as many amenities as the other places I toured. It's just that it being an older location makes it kind of an old-school place, and there's nothing wrong with that. It's just that new places have expanded and are very modern. I toured the dining area, it was very nice.

Provider Response

ReviewerFC071522B

The staff at Park West Plaza was very nice and very welcoming. What I liked the least was the long halls. A lot of the rooms were a long way from the dining room. The staff was very friendly and welcoming. They have a salon and a nice dining room. It was fairly clean. A lot of the carpets were printed, but they didn't match. It was not a big deal though. They were clean. It just could have been better, but it caught my eye.

Provider Response

Dale

My mom is a resident of Park West Plaza. They have been very nice, but the biggest problem I have is, every two months, the price goes up. There is another charge that wasn't disclosed at the beginning. So, it started out at $4,300 a month, now it's $6,400. My mom needs help with medicine, food, and somebody to watch her while she bathes because she's afraid of falling down. I've never had any problems with any of them that work there, and they've always been very helpful. My mom's very picky with food and she only wants certain things. They have a wide variety of choices, and they're very well balanced, nutritious, and they meet the calorie requirement. So, my mom being really picky is why she doesn't like it. They play bingo, and they have two or three different kinds of bingo. They have outings that they take people to, sewing classes, and church services. They do have a variety of activities for them. They're very nice, very clean, and spacious. There are some larger families, with a husband and wife, both there. So, they have options for what you want or what your needs are. They're very nice, but it's just getting expensive. That would be my biggest problem right now.

Provider Response

John

Park West Plaza was a very clean facility and had a lot of amenities. The common areas such as the dining hall were very nice. They showed us a 1-bedroom, it was very well set up and nice. The people who work there are very friendly.

Provider Response

Dwight

My mom is currently in Park West Plaza. That was one of the best ones for the price. She's in assisted living, and we've got a few issues we have to work on. They're coming in to do some therapy. It's been quite a good experience. You know, if they need anything, they give me a call and give me updates and stuff on how she's doing if I'm unable to get in there. It's a nice community, fairly clean, fairly new, and well-maintained. They do a good job of taking care of her and keeping an eye on her.

Provider Response

CD

Park West Plaza looked well staffed, and the staff seemed very nice. It was smaller than the other place we saw, which was nice. Everybody I met was very friendly and welcoming. The facility was older, but it seemed clean. I didn't see the activities, but they said they had them based on their interests and ages. They had a nice outside area, too. The room was fine, just old, but the size was great.

Provider Response

Deb

I toured the Park West Plaza. It was very nice, I didn't feel like it was quite right for my folks, but probably because we only saw the assisted living and I felt like they needed more care than that. It was big. It was nice. It was clean. They had a beautiful dining room, the rooms were nice, and they were more of an apartment. The staff was wonderful, she was very good.

Provider Response

Mike

We chose to move my wife to Park West Plaza. The reason I chose them was that it is such a small group home; there are a total of five residents. There's room for a sixth and all of the other ones. When I toured other places, the memory care patients and the assisted living residents were all together and I was afraid that much of a crowd would just be too overwhelming for her. So this small group environment is just perfect. Her room there is great, it's spacious. We have no complaints at all. It's a converted former residence, so the kitchen and dining room are probably what was original to the home. And it's a very homey experience. Their entire day, in a way almost reminds me of boot camp, because there's something scheduled almost every hour. From 7:00 AM they wake up, to 9:30 and 10:00 for bedtime. There's an unlimited abundance of activities. They keep them engaged all the time so that they're not distracted and feel sorry for themselves. The staff is excellent, professional, courteous, and caring. The price is on par with all of the other facilities that I toured.

Provider Response

Polly

We went to Park West Plaza. I didn't like it at all. I was wanting one of the little independent houses, and it's not part of the main structure. They were very small and just not too appealing at all. They showed where you had lunch with your monthly fee, and it was in this little room, which is a nice little room. But the lunch that day was a salad bar, which only had lettuce in it and then dressing. They had two entrees, one was shrimp and one chicken, and then a vegetable which was not at all appealing. The lady was very nice, she was good. She was very personable, and she explained everything to us. She explained things, but it's just not the atmosphere that I liked.

Provider Response

Ruth

My husband is in Park West Plaza. I would recommend it. They've done very well. He's in hospice. It's been really nice. He's been there about three weeks now. It's hard to get to know everybody, but they've been really nice. The facility is very nice. I like it. We chose it for the price. It wasn't as expensive as some of the others, it was nice, and the people were very nice. They have activities for them all the time. He said the food is OK. He's a big eater and they feed him well. They play checkers with him and he goes to bingo. I wish they would do a little more checkers and a little more dominoes.

Provider Response

Marjorie

I have moved into Park West Plaza. It's just the friendliest place I think I've ever seen. The apartments are nice. There are plenty of rooms. You also got a meal. I'm just satisfied that I'm here. I like the people. Everything is good for me. The only thing is that it's not a good dog place. I've got a two-bedroom apartment, and the bathroom is fixed for the handicap. It's just so much better than what I expected. They have a beauty salon and they've got exercises like chair yoga, they've got bingo, and they've got all kinds of stuff. They have lots of activities. There is a nice walking path and there's a little lake, it's a pretty good walk. I've got a nice porch and a little patio. The staff is very friendly and a lot of help. I had one problem here in the bathroom that needed to be fixed, and I called the office and that very same day, the maintenance guy came and fixed it. They are all so friendly and nice and make you feel welcome.

Provider Response

Kyle

Park West Plaza has complete care instead of just assisted living, so as my brother progresses with his disease, it has the next phase of where to go onsite. He is still in the assisted living facility, but he is under hospice care. They have done very well. The staff has been quite good. They're very friendly. Everybody seems to communicate with him. It doesn't matter if it is a housekeeper or the cook, they all seem to be pretty friendly. I haven't eaten their food, but my brother complains about it. He also has cancer, and his taste buds are screwed up, so I would just rate them as average because I don't know any better. Unfortunately, he is not able to be very active because of his condition. The upkeep seems to be clean, there's nothing broken or dusty, and the place seems to be relatively well kept. It's not the cheapest place, but it's not the most expensive, and the level of care that he's getting for what he pays for seems to be satisfactory.

Provider Response

Kris

When I got to Park West Plaza, I was greeted by the person in charge of showing people around and letting them know what's available. I got a booklet to work with, so that I could actually show and have my mom-in-law read what was going on. They had an empty room that I could look at, and it had a nice big front room and kitchen. The access from the bedroom to the bathroom was very convenient and easy. The doors were wide, so if someone's in a wheelchair, it would work out really well for them. The convenience and the way it's setup was beautiful. They had cottages and they're mostly 2-room cottages. There's a master room and a small room, and they're about 600 square feet. They also come with a washer and a dryer, so that was nice. I like the layout. It's easy and convenient to get around for anybody. The amenities were included, utilities and cable, too. They had outside activities to participate in, like games. They had a dining room that independents could go in if they don't want to cook. Tom was very nice and conveniently answered my questions. The structure was a bit older, but it was clean and nice. It's just like any other place. The room was plain, not decorated, and empty, so if you put someone's personality in there, then it's better.

Provider Response

Paul

Park West Plaza seemed pretty nice and the people seemed taken care of. We had lunch and the food was really good. We also took a tour of the independent living aside from the assisted. I didn't really like the room they show me but another one came up, but I didn't take it because I was in the hospital. Other than that everything was good. The place was clean and looked like it's kept up pretty good. Although the community has got a little bit of age to it, it still looks good. They have a variety of amenities, they also have a beauty salon. It felt like a homey place to me, and it looked like they keep up well with their maintenance.

Provider Response

Karen dw

Parkwest has been a blessing to our family. We found out about Parkwest thru "A place for mom". Misty was awesome! She went above and beyond to help us. Heather, and all the other staff have been great. Good food, clean facility, compassionate care! Thanks so much!!

Provider Response

Debbie

Park West Plaza was nice, but they did not serve meals, so that was a negative. The apartment and everything were very nice and everyone was so kind. We like the place, but they didn't serve meals. The rooms had a patio so you could go outside, and it was the 2-bedrooms that we looked at. The rooms were nice, and all of them were small but had pretty much what we needed. The staff, like in all the other places I visited, were very nice and everyone was very kind. They called to check on us a couple of times, and they asked about my husband's health or how we are doing. So that was nice.

Provider Response

RS

We were not impressed with the quality of the apartment or the reception area at Park West Plaza. The amenities were fine, but the reception area wasn't that neat. The staff, other than the head of housekeeping in the clubhouse, was only fairly informed or helpful. They had a fitness center, a library, activities, and transportation.

Provider Response

Cathy

The rooms at Park West Plaza were huge. They were a small community, which is good because the people would get more one-on-one interaction. But we were concerned that they're being so small, they won't have enough activities. But they only have about 6 people, so what can you do. We didn't see anything there except for people sitting around watching TV. The staff who accommodated me was very nice and helpful. The dining area is just like a dining room in a house.

Provider Response

Kathy

My father is at Park West Plaza nursing home, and it’s terrible. The cost is too much, the food is no good, and they don’t have enough people to take care of the residents. They don’t take good care of the facility, they don’t fix things up, and all they care about is money.

Provider Response

Janet

Park West Plaza had really impeccable grounds; there's a really pretty pond and a walking trail all the way around it. It's coveniently located close to the grocery store and Walgreens, but it was much more expensive than the other community we saw, that's why we didn't choose them. The rooms were very nice and spacious, and the surroundings are was very scenic. I don't believe that the pricing already includes the phone line, so you'd have to pay for that separately. It was just a beautiful setting. I can't over state that enough.

Provider Response

CB

I live in the independent section of Park West Plaza, but it does have three sections. My children wanted some place where if I should have to move, it would just be a matter of going across the driveway. I also like the amenities that they have. They have a lot of classes and programs, a big screen TV, there are lots of things to do, plus they have the opportunity for meal plans. In independent living, we are pretty much on our own. We might have a cookout, which the other part of the facility doesn't have. You get to know each other really well because there are only 16 of us that are in the independent living section. You can ask for certain food to be cooked. Each unit has its own washer and dryer, and bathtubs with showers. It's not a walk-in tub, but it's a low-edged tub. We have a full-sized kitchen and a walk-in closet in one room and a regular closet in the other. If the weather is bad, they bring us our food, so we don't have to go to the clubhouse to eat. We can also call in and they will bring us our food. We have a certified chef. The staff is very good. They call people by their names and they're very solicitous to us. The activities I've been to have been great.

Provider Response

Frank

Park West Plaza was very good. The room was spacious and comfortable. The dining area was good, and the social area, which had a TV, looked comfortable. One area was for listening to music. The people there seemed very content.

Provider Response

Ben

We looked at Park West Plaza. It was very nice, very clean, and the people seemed rather friendly. They were having a fire drill. The rooms seemed a little bit small, and it was a little pricey. The staff was very nice and knowledgeable.

Provider Response

Jeff W748872

I had an excellent tour of Park West Plaza. The people were very helpful, and they allowed me to spend as much time as I wanted looking around the place. It's a good quality place but less expensive than the other place I visited. The staff was very friendly and took a lot of time explaining things for me and helping me understand everything. I saw a 1-bedroom unit, and it was nicely located off the patio. The residents seemed to be very happy.

Provider Response

Mary652773

The tour at Park West was good. You get a complete apartment with a full kitchen. It was expensive, and the dining area was small. The staff was nice.

Provider Response

John167634

Park West Plaza is a nice place. It was very clean and neat. The lady we talked to was very sweet and kind, but the place was older, and you just had a feeling that you are almost in a nursing home if you were there. We would not be a good fit for this place.

Provider Response

Carol678747

Our experience at Park West Plaza was very good. The purpose for putting her there was she has advanced dementia, and she doesn't feed herself. She's incontinent, and they gave all those services as well as hospice. The dining area is very good and nice, and the food is very nice.

Provider Response

Familymember401543

We settled with Park West Plaza because they could take care of my mother. They felt that they had the staffing that the others didn't have. They had daily activities, and their food was fine. It's accommodating, and it's got everything we need and the staff's been good so it's all good.

Provider Response

Deb345053

We visited Park West Plaza, and the food was terrible. However, everyone was very nice. In the independent living apartment, you had to walk outside to get to your meals and that was not very convenient. The cleanliness, the dining area, and the rooms were fine, but it wasn’t what my parents wanted.

Provider Response

MillieWMUYU

I am currently a resident of Park West Plaza. I like it because it's like a complex with our dining room at the center and a building for other residents to live. I would recommend this community. They offer so many activities, but I don’t go to all of them. We have bingo once a week, plus a beautiful walking area with a pond. That's what makes this place so attractive.

Provider Response

Darcie1

My parents can stay at Park West Plaza as they decline without having to move them again. The staff is very helpful, and very informative. The facility is nice. The rooms are roomy. I was trying to find something not looking like a nursing home. My parents are in the senior living; they’re just in an apartment.

Provider Response

Sue116385350

I guess the most impressive thing right at the top of my head is that at Park West Plaza, they have some individual condo-type units there versus the apartment units. Depending on your needs and requirements, I found that attractive because it was flexible. They also had a pretty decent place to park your vehicle. And the staff was very helpful and organized. The apartments in the main building seemed smaller.

Provider Response

Anonymous111601750

Park West Plaza looked nice, but it was not what we are looking for right now. The independent living and assisted living people ate together in the same dining room. The apartments were nice. They had washers and dryers. They served three meals a day. The staff was very nice.

Provider Response

Ken44

The rooms and apartments were nice at Park West Plaza. The people were very friendly. The food looked pretty good.

Provider Response

Carol68178850

Park West Plaza was a really nice place. It was very clean and well kept. The people were very nice and courteous. They have cards, games, arts and crafts, movies, and get-togethers. I have nothing bad to say about it; I just can't afford it. However, I would recommend them to others if they can afford it.

Provider Response

Caring81157850

I went to Park West Plaza. The assisted living part was really nice. I wasn't really impressed with their memory care part that I saw. It was like a big, old room, and it had rooms off to the side. The people were just sitting in wheelchairs all over the place, and they had tables scattered throughout. The rest of it was OK. The dining room was pretty nice. Their parking for visitors wasn't really good. I had a hard time finding a place to park when I went there. I wouldn't want my dad over there.

Provider Response

wachinout4u

Located on the far west side of the city, this is a beautiful assisted living campus that is also part of a continuum of care community. The campus has the best of both worlds: it is a natural landscaped retreat that includes a stocked fishing pond and also has the convenience of a good sized city. Nearby is shopping, movies, transportation and hospitals. I love that they allow pets. Food is good and staff is friendly and really caring. Accepts veteran's benefits, but not Medicaid.

Provider Response