Provider Response
Thank you, Karen, for this great review! We are glad to hear your loved one is enjoying their new home. Thank you for the privilege of serving you and your family.
Offers Assisted Living, Independent Living, and Memory Care
December 06, 2019
Provider Response
Thank you, Karen, for this great review! We are glad to hear your loved one is enjoying their new home. Thank you for the privilege of serving you and your family.
September 21, 2018
Provider Response
Hi Kathy, we appreciate you bringing these concerns to our attention. Your descriptions do not fit our standards for care so we will be looking into this and evaluating where we need to be making adjustments.
September 21, 2018
Provider Response
Hi Janet! We are pleased to hear that you found our community to be both beautiful and conveniently located. We appreciate your feedback. Thank you for your review of Park West Plaza!
November 06, 2017
March 30, 2017
January 02, 2017
October 18, 2016
September 30, 2016
May 29, 2016
May 26, 2016
February 09, 2016
November 30, 2015
August 21, 2015
May 31, 2015
May 20, 2014
March 31, 2014
May 02, 2012
January 11, 2012
February 11, 2020
Provider Response
Thank you, Paul for visiting our community and leaving this nice review. We're glad to hear that you enjoyed all that we have to offer and hope we can serve you and your family in the future.
July 24, 2019
Provider Response
Thank you, Debbie, for this very nice review. We are glad to hear that you enjoyed your visit and met the associates while you were there. All residents have access to food in the dining room. Independent Living residents typically enjoy preparing their own meals in the cottages but they also have access to be served meals in the dining room with other residents. We apologize for any confusion on this.
May 31, 2019
June 29, 2018
July 17, 2017
May 10, 2016
March 16, 2019
Provider Response
Hi Cathy, thank you for your review. Each community has Life Enrichment activities every day planned by Life Enrichment Directors, such as group games, arts and crafts, group outings, musical entertainment and cultural events. We hope to have the opportunity to serve you and your family.
What ongoing training does the staff receive in dementia care?
• Associates receive training through a thorough on-boarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
Describe the overall population of assisted living residents at Park West Plaza. What is their average age? What are their favorite things to do?
Park West Plaza is very proud to have a diverse community of residents who enjoy a wide range of activities from physical exercise, exploring their artistic talents, cooking classes and volunteering their time in various local community projects, just to name a few.
What programs or activities does Park West Plaza offer to enrich residents' well-being?
Some of the life enrichment opportunities include: trips to the theater and art venues, outings to shopping and attractions, community and cultural events, informative lectures and educational speakers, volunteer opportunities, fitness classes, walking groups, social and themed parties, book clubs, family events and much more.
What transportation services does Park West Plaza offer to assisted living residents?
Park West Plaza offers scheduled transportation via shuttle buses for our assisted living resident’s convenience.
What makes the chef or dining program at Park West Plaza exceptional? What kind of menu can assisted living residents expect?
Park West Plaza offers a Gold Leaf Dining experience for all residents which entail fresh prepared meals in our own kitchen by our staff of professional Gold Leaf Chefs. Breakfast consists of a wide array of traditional breakfast items, including eggs cooked to order. For lunch and dinner, you may choose a freshly prepared selection from the Gold Leaf Choice menu or the Café Select menu, and your choice will be brought to your table by one of our friendly wait staff. The Gold Leaf Choice menu is created by the chef and changes daily.
What safety features or security measures does Park West Plaza offer to assisted living residents?
Trained associates are on the premises 24-hours a day, electromagnetic locking doors, specialty carpets near doors with alarms, etc.
How does Park West Plaza keep residents' families informed about their loved ones?
Park West Plaza publishes a monthly newsletter which often contains a calendar of planned events, a schedule of daily activities is posted at the community. Families will receive a phone call if there is any change in the health of the resident.
What is the care staff-to-resident ratio at Park West Plaza during daytime and nighttime hours?
Staff-to-resident ratio will fluctuate depending on the number of residents.
If Park West Plaza accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Residents are allowed to have well-behaved pets and there is ample space outdoors for residents to enjoy with their pets.
What ongoing senior care training does the staff receive?
Associates receive training through a thorough on-boarding program and ongoing, annual training as required by the state regulations. Department heads are required to participate in bi-annual training in their designated field of expertise.
How many staffers are on duty in the daytime and overnight?
Staff-to-resident ratio will fluctuate depending on the number of residents.
What safety features or security measures does Park West Plaza provide to protect residents who wander?
When residents appear to be moving towards an exit, associates are trained to re-direct them back to their activities or apartments. Special carpet designed to deter residents are placed around fire exits and the doors in each community are installed with electro-magnetic locking systems.
What programs or activities does Park West Plaza offer to keep residents engaged? How does the staff engage residents' long-term memories?
Programs and activities for Memory Care Residents are customized based on personal interest, cognitive and physical abilities using the resident’s life story.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident’s health and cognitive functioning are assessed by the health care coordinator when they move into the community. Each resident is assessed again 30 days after move-in and every 120 days after that by the Healthcare Coordinator.
What techniques does Park West Plaza use to support memory care residents during mealtimes?
A half hour before mealtimes, aroma therapy is used to stimulate synapses in the brain to recognize that it is time to eat, residents are escorted to the dining room and accompanied at the table by an associate who demonstrates mirroring techniques to enhance memories of proper eating techniques.
How does Park West Plaza keep residents' families informed about their loved ones' health?
Anytime there is a change in the health or behavior of a resident, the family is notified with a phone call.
Describe the neighborhood around Park West Plaza. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Park West Plaza is located in close proximity to residential neighborhoods with easy access to various hospitals and clinics for the convenience of the residents.
Park West Plaza is a Continuing Care Retirement Community with Independent Living, Assisted Living, Reflections Memory Care, and a Skilled Nursing Home on campus. We are dedicated to providing quality services in a warm, comfortable environment. We offer professional, personalized services designed to enhance the quality of life for those we serve. We remain dedicated to those who entrust their housing and service needs to us.
At Park West Plaza we are dedicated to each Residents' independence, choices and dignity.
Visit us for a tour and you'll see how our combination of a warm residential setting along with the caring, helpful staff at Park West Plaza is just the right choice for your housing or service needs.
Independent Living at Park West Plaza provides a small and intimate home-like setting within a full continuum of care. Each cottage faces a beautiful courtyard and are all located on ground level.
Independent Living at Park West Plaza includes:At Park West Plaza, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Monthly Service and the Tailored Services designed for you result in your monthly Tailored Pricing. This unique plan provides you with the most individual personal services in the most cost effective manner.
The Base Service Plan Includes:Reflections at Park West Plaza is a six bedroom home designed to incorporate the most up-to-date research related to memory care. This modern design features attractive lighting and color palette, beautiful furnishings, lake and creek side views, daily life enrichment program and professional staff.
Every Suite Includes:At Park West Plaza, we recognize that each person has individual needs and preferences. With this in mind, we offer each resident a flexible service combination we call Tailored Services. The combination of the Base Service and the Tailored Services designed for you results in your monthly Tailored Pricing. This unique plan provides you with the most individual personal services in the most cost effective manner.
The Base Service Includes: