Thank you for being part of The Villages at Marion family. We appreciate having had the opportunity to care for your brother. Our Memory Care unit is a specialized unit designed for those with Alzheimer's and Dementia. The unit is smaller by design to accommodate no more than 20 tenants at a time to allow for a better resident to staff ratio and also to allow residents to safely wander and explore throughout the memory care area. Units in memory care are designed to provide residents easy access into their private restroom and closet area to help with visual ques and assistance with activities of daily living. Our community has pest control services provided on a monthly basis by an outside provider. However, their may be a challenge from time to time when residents store food items in their room in unsealed containers. In this particular situation we were able to assist the tenant with an alternative food storage option and the situation was quickly alleviated. At Village Ridge our staff truly care about our residents and we appreciate your kind words about the attentiveness of the staff and will pass them on to our care givers. Each staff member receives training on providing individualized services to each of our tenants. Thank you taking the time to review our community and for allowing us to serve your brother.