I visited The Landing in Wheeling. None of the staff were that knowledgeable. I was with the saleswoman, and we talked about the pricing. That was three weeks ago, and they've never even called me back; I have yet to hear from her.
The facility was very pretty, though. It's new, everything seems open and decorated nicely, and everything was nice in that respect. They just didn't have too much knowledge at the staff level.
They have a dining room, a twenty-four-hour snack bar, and the residents get three meals a day -- that was important. They just opened last August so it's only thirty percent filled with residents. The rooms were very nicely set up and very clean, and everything was new.
Provider Response
Thank you for your kind words about The Landing on Dundee Senior Living. I am sorry our staff wasn't able to assist you with the information you were looking for in a timely manner. We pride ourselves on our friendly and knowledgeable service, so this is disappointing to hear. We would love an opportunity to speak with you again if you're willing. Feel free to call us and Karen, Executive Director, will be happy to hear from you and address your concerns. She will reach out to you personally today!
