Sunrise of Park Ridge

Ann

I went to look at Sunrise of Park Ridge. The community was lovely. We know several people whose parents have been there, or are there, and are very happy with it. It was a little older, but kept so clean and nice. The only thing is that the garden is downstairs, so my mother-in-law would have to get assistance going to it. The rooms were very nice. They even had a little fridge for each room if needed. The staff was wonderful and very nice. The dining area was so busy. There were lots of people running to dinner, but it seemed very clean and very nice. It was like a restaurant-style, almost. They had little interest stations; if your interest is in military stuff, they had an area for that. They had different areas of interest throughout the whole memory care, so that was nice.

Bernie

I liked that the Sunrise of Park Ridge had an atrium. They also had a screen room, which was nice, and on each floor, they had a living area that the residents could sit in instead of being in their rooms. It was the assisted living that we looked at. It's kind of dated and they have everything a la carte, they break down the fees, and depending on the care that you need, it could increase. I think their front entrance, the receptionist desk, is also old and dated. I would make that more modern. They have a small room just right at the front door for families to meet with the residents so you're kind of open to everyone. I think they need to have a different area for family visits besides the resident's room. The staff was very detailed. I met quite a few of them, and they were willing to answer any questions that we had. The place was also clean.

Provider Response

Joyce

Sunrise of Park Ridge was really nice. We liked the way the building looked, and the people who walked us through were very friendly. They knew their business. They knew what they were talking about, and they were very helpful. The facility was very clean, very warm, inviting, and nice looking. Their rooms were very nice too, and they had everything my sister would need. I liked the fact that it has a kitchen and a small refrigerator that she could have a few things in. Their activities were very much what everybody else was offering, and they seemed to offer a wide variety of it.

Paul

My mother has moved into Sunrise of Park Ridge, but we've only seen the outside. They won't let us inside the building. The care has been good, and she's making progress. It's a nice building. The reason I picked the facility is because the staff is so nice. They have a garden club, and she likes gardening. Her room is on the ground floor, it's really nice, it's on the corner of the building, and she has four windows. It's a good value for the money. If I kept her at home it's $10,500 to have 24/7 care, but for assisted living it's between $4,000 and $6,000, so it's basically half what it costs at home.

ReviewerAT0913

My mother is in the memory care of Sunrise of Park Ridge. She chose one of the suites rather than having a shared room; the suite is very nice, the room is good, it's clean, very functional, and the care there is very good. However, they have this huge, very annoying, Great Dane dog that barks at you when you come in the front door, and it has come to the point that I might move her because it makes it very difficult for me to see her. This is a big problem for me. They have a thing for pets, but I don't know why they have such a large dog in a place for senior people, especially because it barks a lot. The staff does a good job. They have a nice watercolor class once a week (which Mom enjoys), they have trips, and they have exercise programs.

Carla

I visited Sunrise of Parkridge. Everything there was excellent, and the community was larger than the other places I looked at. I was impressed. It was very warm, inviting, it felt like being in a nice hotel, and I never felt I was in a care facility at all.

David

Sunrise of Park Ridge was a nice and well-maintained facility. The staff who toured us around was very nice and good. The rooms were well-maintained. There were activities and amenities.

Wanda

Sunrise of Park Ridge was very nice, looked very new, everything looked very fresh, very clean, and it was a brighter looking place, just the way it was constructed. The staff seemed very friendly. I had a very nice tour there. The dining area looked very nice. There was an activity going on, and there were people milling around. It was very relaxed, quiet, and it had a very positive atmosphere. It seemed like it would be a nice place to drive to and park.

HS120702

Sunrise of Park Ridge location was nice. The dining area seemed quite pleasant. They seemed to have a lot of things going on for the people like activities and selection of games.

Margaret254633

Sunrise of Park Ridge was a very nice place. The people were very professional and took a lot of time to show us the different areas. It was such a good experience. There was a mix of older people who were a little bit more cognitive, and there were a couple who were no longer communicative, but they were all integrated together. They had staff in the memory care area assigned to people who needed extra help, and it looked like they engaged people in conversations. There was a special area where you could have lunch with your family. I was very impressed, and I would highly recommend the place.

Betty085476

My mother has been in Sunrise for about 2 years. The food is marvelous, and it was more like a home-cooked meal. It was very good and very healthy, and they think of the people there. However, we couldn't keep her there because it was expensive. She has a room to herself, she doesn't have any problem getting in and out, and she used a walker. It's one big room, and you have a little kitchenette and a bathroom. I had a hard time with communication with the management. Other than that, they're top notch. The people were caring, they know your name when you walk in, they're open 24 hours, and we could come in if mom had a problem.

Marian041174

Sunrise of Park Ridge is a much bigger facility, and they have one whole floor with just memory patients. They were in the process of doing a lot of painting and redecorating, and it was very clean and nice. The staff was very good, friendly, and nice. There were no problems.

MariaKVELI

Sunrise was a beautiful and bright place but too expensive for my mom. It was convenient for us and close to my home. We just talked to the marketing people, who were friendly. The rooms were small but fine.

Anonymous107142150

My brother used to stay at Sunrise of Park Ridge. I think their care was fine, and the staff was very good. Every time I went there, they could always tell me where my brother was. My brother stayed in a nice, single room. The place was a little bit better than the other communities we know. They also seemed to have more activities there, like singing and exercise programs. Their food was good and had good choices on their menu, so you could pick between three different things for each meal. It was better than the others. I highly recommend it.

Karen Z.

I visited Sunrise at Park Ridge, and it was very nice. The only thing is that it didn't suit my mom's needs. My mom will probably run out of money and have to go on Medicaid, and they don't accept Medicaid. But it was a lovely facility, the people who I met were very nice, and they took me on a tour. They just didn't need my mom's needs, but the facility was great.

Caring106670950

The first impression I got when I visited Sunrise of Park Ridge is that it was busy. I wasn't there long enough. I went in, walked in, and looked at it. It was not exactly what I was looking for, and I don't recall anything else. I was there very quickly, and I don't really recall except that I didn't think it was the place I was looking for. I don't think there was anything wrong with it. It was just not the location I was looking for, and it didn't have the ambiance I was looking for in a facility. I'm sure there is probably nothing wrong with it.

Caring101193150

We chose Sunrise of Park Ridge because it was more of nature than some of the others that we looked at. They seem to be a lot of workers around. You won't see an area with residents that there is no staff and that would be the biggest factor for us. They are always there if somebody needs something. The facility is very clean. They do have different activities, like they have bingo and they play games. They have a separate area where the residents can watch TV.

Chris45

Everything is fine and we're all set to move Mom to Sunrise Park Ridge. The staff is excellent, understanding, and they care about our needs, so that's why we went with them, and as far as the price, availability, convenience, and location. The rooms were nice and bright and cheery. It didn't look like a retirement home, so that's why we picked it. Everyone seemed to be enjoying themselves. The staff is really friendly, and they go out of their way to assist. They meet the needs of the individual there rather than the other way around. So we found that very encouraging. We're moving Mom this weekend. It might be a completely different experience, so we just don't know yet.

Pat77487950

I really like Sunrise of Park Ridge. I really wish I could put my mother in there. The facility was very nice, warm and not really big. They have this long side porch enclosed and it was nice. People can go out there and look out at the forest and the little area that they have there. Just the feel of it was like residents were on cruise ship or something. It was like they're at a home out on the country. The people seemed to be happy there. They also had a bigger area where they could watch TV, a big dining area and a kitchen area. Regarding accommodations, residents can decorate their room and bring in their stuff. For activities, I think they have bingo and movies or sports for the guys. People play in the area where they have some music with the jukebox going on. They also would take them out to outing and to doctor's appointments.

Yasmine

I took a tour of Sunrise of Park Ridge and they showed me a private room that my mom would be in and what was available. They also took me to the dining room and showed me the menus. They also have a beauty shop. They have physical therapy if mom needed that for the month that she would be there. It looked very nice and I'm quite satisfied with what I saw. Mom has Alzheimer's, but not severe. And she also has several physical problems.

bananasarebananas

The staff were very friendly to my grandmother. They seemed happy about their jobs and put general thought into the care of their patients. You could tell they must be treated well because they treated the patients like actual people. The facilities were clean, and my grandmother had a very large room all to herself. The food was bland, but the patients seemed to enjoy it, so I think it was good food. My grandma loved good food, and she said she liked what they were giving her. I wish there were more outside areas, but overall, the facility seemed nice. They had themed meals during holidays, such as Thanksgiving. They also had a good variety of different food. They kept their patients very clean, and the facility did not smell bad.

Social Wk Care Mngr

Sunrise is a corporate chain with some, but not too much, variability in their different locations. All Sunrise facilities are pretty nice, and this is what could be considered a typical Sunrise community. It is a multi-storied building set in between a business district and a quiet, safe residential neighborhood. It has close proximity to Lutheran General Hospital which is about one mile away. There is limited outdoor space due to the high density location, but there are a few outdoor places for residents and visitors to sit and relax. It is easy to go for a walk on the sidewalks of the nearby residential streets if one chooses. The interior of the building is typical Sunrise with tasteful decor that provides a home-like atmosphere. There are spacious and numerous common areas that include a Bistro, library area, and multiple sitting areas on both the main level and the upper floors that are quite conducive to visiting or relaxing. The apartment sizes vary based on price and come in different configurations. They are typically fairly spacious and provide adequate storage in closets and bath areas. All units have large windows so most have good natural light. The food is above average in appearance and is tastefully presented. Staffing is average to above average with plentiful enough staff at most times. All staff are polite, courteous, and professional.

dollfaceb911

My dad lived at Sunrise for just over three years. Sunrise staff is made up of caring, helpful caregivers who get to know the residents and their families. Sunrise offers many, many activities for its residents, and they can participate as much or as little as they choose. The center is always clean; it's attractively furnished. We visited several facilities before selecting Sunrise and are very happy with our choice. Dad felt very much at home there.

arjayeph

Sunrise of Park Ridge is, initially, a physically charming and impressive place. The spacious central area is attractive and inviting, giving one the impression of a European ski lodge. There is also a "bistro" lounge area, a private party room, a sun porch complete with birds, and a large patio area. The kitchenette rooms are nicely-sized, the halls are broad, and most wings feature their own lounge area with TV's and VCR's. However, beyond the physical aspects, there are issues with the operation of the facility- starting with the fact that many elements simply are not as presented. For example, the inviting patio area is essentially off limits,either alarmed or locked at all times, even when visting. The food has a decidedly "institutional"taste and feel, with a notable absence of fresh fruits and vegetables; favorite menu choices are frequently unavailable 20-25 minutes into a mealtime, as often are the "always available" alternate-menu items. The problems with the food are representative of the overall shortcomings in the service here. We experienced repeated incidents of seeming gaps in supervision of residents on both an individual and group level. Though most staff members were courteous and caring, we observed occassions of assistance calls being ignored and groups of residents left unsupervised for significant periods of time in the central areas. As a corollary, the front door, locked from without AND within after 7:30pm and left unattended, often required us to track down a staff member in order to exit, or to wait in the vestibule for a staff member in order to enter. When we formally made reasonable requests of the staff appropriate to our mother's care level- in our case, to encourage consistent basic hygeine measures and to to point out the fruits/foods we'd leave in our mother's refrigerator- it seemed that our requests were largely ignored. Probably the most troubling aspect of this institution was the inconsistency of their communication with us. While sometimes we'd receive frantic late-night calls to report a simple, non-injurious fall, other times we would not find out about more serious matters- repeated incidences of incontinence, initiations or changes of therapy (with associated costs), or in-house doctor appointments- for days or weeks after the occurrence. In truth, there are many positive aspects to Sunrise/ Park Ridge: it is a quality location and an attractive facility that could be considered a good value for the appropriate resident. However, whether the blame lies in insufficient staffing, corporate cost cutting (Sunrise is a very large company), or overly casual supervision and policy enforcement, the inconsistencies of care here are very troublesome in the context of caring for dementia-stricken residents.

Provider Response