Very disappointed with the quality of care and lack of communication. Many messages have been left for the Director of Nursing and they are rot retuned. The Administrator is rude and has raised his tone abruptly several times during conversations. He has no people skills and is highly unprofessional. This is a problem with the current state of restrictions and it needs to be addressed.
Norwood Crossing
Offers Assisted Living, Nursing Homes, and Memory Care
11 Reviews
6016 N. Nina Avenue, Chicago, IL 60631
Call
(800) 385-2527
Reviews of Norwood Crossing
Nursing Home Reviews for Norwood Crossing
April 25, 2020
I am a friend or relative of a current/past resident
February 20, 2018
I visited this facility
Norwood Crossing was very nice. I liked their program. It wasn't as large as I would like it to be, but everything seemed pretty good. The staff was very friendly, accommodating, went over everything with us, and showed us the whole place. It's a good experience. The dining area was nice, clean, and well-lit enough.
July 14, 2015
I visited this facility
I didn't feel as comfortable with Norwood Crossing. It was very big, and lots of people were just walking around. You had to go up the elevator to get to one place and down here to get to somewhere else. The entrance to Norwood Crossing was just very big and awkward for me. I didn't really care for it. People there were also nice, and they showed me around. The skilled area, I wasn't that thrilled with. It was very dark and old.
December 25, 2014
I visited this facility
My visit at Norwood Crossing was good. It seemed like a nice place. It seemed clean to me. I only met one staff member, and she was very good. She was the one giving the tour, and she was very friendly. The facility looked like they have a lot set up for people. They have a little store for their residents. The place was very spacious. Also it was in a nice location.
August 14, 2014
I visited this facility
Norwood Crossing seems to have a lot of activities. The room is carpeted. It has its own bathroom, not a kitchenette because we wouldn't want anyone to cook. It's also a nursing home at the same time. I liked it when I visited; I thought it was very clean. The staff is very helpful. So far, I have no problems. They've all been very efficient. Norwood Crossing is a good fit.
December 20, 2013
I am a friend or relative of a resident
The caregiver just got my mother up, she made her breakfast and basically my mother stayed in bed and the lady just sat on the sofa reading her book. It wasn't like they really made an attempt to get her up to get out of bed. She was comfortable but she didn't feel comfortable enough to tell the lady to do things. They should try to talk more to the elderly person. It shouldn't just be you go in, you do the job and that's it. You try to motivate the person a little bit to help them.
March 29, 2013
I am a friend or relative of a resident
My parents-in-law are in Norwood Crossing in an area called Norwood Park in Chicago. My mother-in-law just moved in yesterday and my father-in-law has been there for two months in rehabilitation. They have both been appreciating and enjoying the activities there for about a month. They are very friendly there and they're getting good care. The staff are very involved in the well being of the residents. It's a wonderful place and I would recommend this facility to others.
March 15, 2012
I am a friend or relative of a resident
Overall, I feel that this was a nice facility. My grandfather lived there for about a year. When I went to visit, the staff was very nice and helpful. The facility itself was set up very nicely and it was easy to get around. They also seemed to have a lot of different areas for the residents to do different activities. The food seemed pretty decent as well. The residents appeared to be relatively happy with the staff. It was nice to see that the staff members did care about the residents. This was especially important to me because I had a relative living there. When looking at different assisted living facilities, some seemed dirty and appeared to have staff members that were pretty rude. This facility was clean and had a caring staff. They also had a nice outdoor area for the residents as well, which i thought was very nice. Overall, this is a good assisted living facility and I would recommend it to others.
March 06, 2012
I am/was a resident of this facility
The nursing Home is great because it was so nice their and the nurses were so kind to you. At the nursing home they're were several enjoyable activities and entertainment that I loved! I had great time at the spas and the excellent sauna during the winter. I would tell anyone over the age of sixty to come here now. It was one of the greatest place I have ever been to. The beds were the best they were as fluffy as a sheep! I thought they were sheep. At Norwood Crossing I was treated extremely kind. Me and my buddies went there played checkers and relaxed for 2 years. The food was yummy and I loved the broth they served. The soup was also extravagant! My favorite meal of all was the milky mashed potatoes with this amazing gravy. The food was amazing I tell you. My daughter can't even cook as good as them. Now that's saying something because I used to think my daughter was a great cook. another decent thing is that they let relatives to stay for a long time and even lets them stay for the night. Overall I had an amazing 2 years at Norwood Crossing and would recommend it to many people.
June 22, 2011
I visited this facility
I absolutely love this place. My family found out about this place soon after we learned that the previous facility failed to care for her properly. This place really knows how to take care of their residents. They are super attentive, friendly and upbeat in personality. My aunt loves to talk and whenever she's engaging in conversation or group activities, her face lights up. The staff seemed eager to involve her in as many group activities as possible. My aunt has made several good friends and she seems happy. So I am very happy with the current situation.
May 25, 2011
Visited this facility
This review is for the Norwood Crossing assisted living facility (rather than the nursing home). We first noticed the building from the street since we live in the area. We thought it was a private school or condo development, because the front foliage was so lovely. But we were glad to discover that it offered assisted living, since we needed to find a local place for our great-aunt to live. The "memory support garden" in the interior is ample, convenient to the rest of the buildings, but still tranquil. Our aunt used to do a lot of gardening, so she really liked that aspect. The one bedrooms are a nice size, with hardwood floors and carpeting, large enough for a relative's occasional overnight stay. However, the bathrooms in some are off of the bedroom, which could be awkward for guests. The kitchenette opens to the living area, which is nice and bright. The common eating area resembles a casual restaurant with plenty of space between tables. The food we sampled was quite good - at least restaurant quality. The snacks looked really good and are offered all of the time. The piano room has large glass windows with a beautiful view of the center courtyard. Another gathering area resembles a large drawing room with comfortable chairs. There are plenty of staff and trained nurses to provide whatever level of care is required. We were told there is a book club and they make regular library trips, which our aunt really likes since she is an avid reader. They have many exercise programs, live events and other scheduled activities and outings. We could tell by how the residents appeared that they were very well-cared for.
Questions about Norwood Crossing
Describe the overall population of assisted living residents at Norwood Crossing. What is their average age? What are their favorite things to do?
There is no age requirement at Norwood Crossing. The average age is mid-80s. Many residents enjoy our daily activities which include but not limited to bingo, card games, gardening club, movies, religious services, live entertainment and weekly outings.
What programs or activities does Norwood Crossing offer to enrich residents' well-being?
art studio, religious services, bingo, music, bowling, exercise, current events, gutsy dice, live entertainment, drum circle, movies, scrapbooking, singing, pokeno, outings, Spanish club
What places are near Norwood Crossing or within walking distance for assisted living residents to enjoy?
Metra train within walking distance, park ridge shopping and restaurants off of Northwest Highway, parades, festivals
What transportation services does Norwood Crossing offer to assisted living residents?
Wheelchair accessible van, bus
What makes the chef or dining program at Norwood Crossing exceptional? What kind of menu can assisted living residents expect?
Three restaurants on campus. variety of choices on menus.
What safety features or security measures does Norwood Crossing offer to assisted living residents?
Call lights in each room. 24/7 security
If Norwood Crossing accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are pet-friendly. Norwood Crossing is located within a beautiful residential neighborhood you can enjoy taking your dog for a walk.
What safety features or security measures does Norwood Crossing provide to protect residents who wander?
Secure areas in memory support and skilled nursing.
What programs or activities does Norwood Crossing offer to keep residents engaged? How does the staff engage residents' long-term memories?
current events, senior fit, music, trivia, church service
Describe the neighborhood around Norwood Crossing. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Residential neighborhood
Costs for Norwood Crossing
Services and Amenities of Norwood Crossing
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: Memory Care Is All Inclusive
- Assisted Living Starting At: $5700/month
- Memory Care Starting At: $8600/month
Room and housing options
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
- Dining Extra: Snacks Available
Features
- Resident Transportation
- Spa
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Religious Services
- Lectures Discussions
- Book Clubs
- Arts And Crafts
- Activities Extra: Movies
Languages
- English
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 145974
- Ownership Type: Non Profit Corporation
- Date Certified: 07/01/2020
General
- Resident Capacity: 131
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
- Occupational Therapy
- Range Of Services Extra: Linen Services
Types of care
- Meal Preparation
Licenses
- State Licenses: 0012237
About Norwood Crossing
We are a non-profit (501c3) senior living community located in Chicago's Norwood Park neighborhood. Our residential campus specializes in assisted living and memory support (including Alzheimer's and dementia care). For over 100 years, we have been dedicated to enhancing the independence and well-being of older adults.
Assisted Living
Our licensed Assisted Living facilities are well-suited for residents who want private accommodations, but require some assistance with day-to-day tasks. We offer a variety of attractive residences in a comfortable, home-like setting. Individual abilities are taken into consideration when evaluating a resident's need for assistance with everyday activities such as bathing, dressing, transportation and taking medications. Professionally-trained nurses and nurses' assistants are available around-the-clock, to provide just the right amount of supportive care, while at the same time encouraging each person to remain as independent as possible.
Fees include delicious meals and snacks, participation in our wide-array of Life Enrichment activities, housekeeping, laundry and linen services along with a full schedule of special events and outings. As a resident, you'll enjoy a wide spectrum of activities, including book clubs, exercise programs, live entertainment, singing and a lively art program.
Alzheimer's Care and Our Memory Support Program
Norwood Crossing's memory support program is dedicated to meeting the daily needs of individuals in the middle to late stages of Alzheimer's disease and other types of dementias. Our compassionate staff is sensitive to the individual needs of our memory impaired residents and is committed to preserving the dignity and uniqueness of each person, and making them feel at home. Specially trained in dementia care, our Memory Support staff makes sure that your loved one receives the personalized care they deserve in a safe, secure and nurturing home-like environment.
What Makes Us Special
Norwood Crossing enhances the independence and well-being of older adults.
Map of Norwood Crossing
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