Watercrest St. Lucie West

My Grandpa is a resident. He is very happy at Watercrest. Things have been difficult during the lockdown due to Covid-19 however the staff is going over and above to make sure there is communication with the families and make sure the residents are well taken care of. For Mother's Day they had a drive by parade so the families could wave to their Mom's and Grandma's. Father's Day there was a drive thru car show. Just a few things out of the box with social distancing in place. The staff is doing everything they can to keep everyone safe during these unprecedented times.

I saw everything at Watercrest St. Lucie West except for the memory care. It's a wonderful community, but it didn't have enough parking for visitors. My interaction with the staff was great. They had a screen up, memory games, puzzles, and they take people out on shopping expeditions.

The experience that i have had in the last few months is poor. The place is beautiful. The dining room has varied menu. Th problem is the help in the dining room. They have left most of the people that were hired when the facility opened in April go. Hired young kids who don't know how or when to fill a glass of water or a cup of coffee when requested. Pizza was burned , stew was as if they opened a can of Dinty Moores beef stew and practically inedible. Service was so bad we had to wait a half hour for our dinner order to be taken. Then another 25 minutes for it to be brought out one dinner at a time (we were 6 of us). Last to be brought out was the pizza (2 dinners ordered) the second one (also burnt)was brought out as were were leaving and we told them to box it as we had to leave. P.S. The coffee was ordered when we sat down and brought when we were getting up to leave.

Watercrest St. Lucie West was very nice, brand new, up to date, clean, and in a convenient location. They have all kinds of activities for the residents. The staff was very professional and had a lot of confidence with their ability to help.