The Palms at Ponte Vedra

Offers Assisted Living and Memory Care

21 Reviews
405 Solana Road, Ponte Vedra Beach, FL 32082
Call (800) 385-2527
The Palms at Ponte Vedra (800) 385-2527

Reviews of The Palms at Ponte Vedra

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Assisted Living Reviews for The Palms at Ponte Vedra

May 03, 2017

By amiddlechild

I visited this facility

The sales staff did an outstanding job showing interest and following up with me when my mother was a prospect. Then we she needed to get released from an ER visit -- and they knew that her next fall would be the catalyst that would force her to give up her independence -- a different department stepped in and gave me all kinds of resistance and would not take her in straight from hospital like we needed, and as had been discussed with them as part of the plan.. This in a medical and emotional crisis for us as family. Nurses in hospital paved the way for my mother to go to another facility. The memory care place, where mother ended up, treated my mother and me with compassion and excellent care and spent time educating me so I understood what was happening with my mother and how to proceed. I'm relieved The Palms showed true colors before I signed papers and that my parent avoided it.

March 29, 2017

By Dan560840

I visited this facility

The Palms at Ponte Vedra looked like a wonderful place to be in. The representative was pleasant and helpful. She talked straight, and she was honest. The place and its location were beautiful. It looked like it was very new and shiny. There were a lot of residents up and about, and they seemed to be content and enjoying themselves at lunch time. The food smelled wonderful. Everything about the place impressed me, and I would definitely consider it for my mother.

March 13, 2017

By Dcastor

I am a friend or relative of a current/past resident

My mom moved into The Palms shortly after it opened in October, 2015 and spent the last fifteen months of her life in their assisted living facility. She absolutely loved it there and everyone in the organization. I can honestly say, having experience other facilities up north and researching competitive facilities in PVB, The Palms is clearly superior in every way possible. Barbara Matteson has assembled a top-notch team of skilled and compassionate individuals, in each part of that organization, many of whom became very attached to my mom during her life there. That team has created a close-knit, active and caring environment for the residents of The Palms. I Know this from visiting my mom at least 3 – 4 times a week, many weeks every day since they opened their doors. When you spend that much time you really get a feel for the people and the place. In the final days of mom’s life the outpouring of love and support from Barbara and her staff was overwhelming to our family. Management, RN’s, CNA’s, Reception, Kitchen and dining room staff… everyone was there for Mom. Simply stated…there is no better choice than The Palms.

March 08, 2017

By pat0000

I visited this facility

On behalf of our entire family, we would like to thank The Palms for all the wonderful work you do and for taking such great care of my grandmother. Quite frankly her gains since she has been a resident of the Palms are nothing short of miraculous and it brings us all so much joy and peace to see her not only gaining her health and vitality back but thriving! If you remember, when we first spoke, grandma didn't want to leave her apartment where she lived alone and had home aids coming to care for her since her fall. Fast forward to now and what a huge difference! The calls I used to get were from a sad woman, but now, when she has time to call, I hear only joy in her voice and tales about how she loves exercise (something she has never done in her life!!) yoga, games, singing, friends, fashions shows, movies and field trips!! She is actually more independent then she was when she lived alone. It's really amazing, and I know it takes much hard work and talent to create such a nurturing space. We cannot thank The Palms enough! I want to thank you too for the care during the hurricane. I can imagine it was a very difficult time. Grandma knew she was safe and well cared for. We were making at the time which seemed like an impossible decision, and we had a very short time to pull it off,, In hindsight, I still do not know how we managed to get it done, but I know that you all made the transition very easy for us. The Palms has been such a blessing in all of our lives.

February 19, 2017

By booboo8066

I am a friend or relative of a current/past resident

This place is all smoke and mirrors. The facility is beautiful and looks like a resort with all of the amenities. The dining room and menu for the assisted living side resembles a fine dining restaurant however, on the memory care side it is a different story. While the menu may appear to be the same , the quality of the food is seriously lacking. They don't provide enough servings for the residents and do not pay close attention to a individual residents "supposed" care plan. Rolls were never served and most of their entrees did not have any gravy, even if it was requested. The management staff all put on a good show to get you to put down your money but they misrepresented their amenities. They boasted that they had a whirlpool bath available for the residents, a unique amenity compared to the other ALFs, however, what they do not tell you is that none of their staff has been trained on how to properly use it with a resident so it is not really useable. Secondly, the CNAs and some of the nurses do not pay close attention to the memory care residents. They did not recognize that my mother was pale for several days and didn't appear right. It wasn't until I pointed it out and called the Dr. Myself, did they start taking some action. As a result, she had an internal bleed and nearly died. I took her out of that place immediately. I cannot vouch for the assisted living side but I would not recommend the memory care. The value for the exorbitant cost was not worth it. They also recommend a pharmacy to use for ease of prescriptions and packaging but the cost of the medications are ridiculously expensive. The whole place is a rip off.

November 12, 2016

By Skbmickey

I am/was a resident of this facility

I would not recommend The Palms to anyone. I had my parents there for 7 months. I was told before we signed the contract that they could take my parents to the end of their life however when my parents started to need more assistance they advised me I would have to hire a private caretaker at my own expense. They told me the only way they would accept my mother back when she was ready to be released from the hospital was if I hired a twelve hour a day caretaker. Then when my Dad was ready to get out of a short-term rehab facility they refused to let him come back. They gave me a three day notice to find him another facility to live in. The management here runs this place like a used car dealership and does not care about the residents or the employees. Horrible Place.

November 01, 2016

By Ms. Miller

I visited this facility

The Palms at Ponte Vedra is very elegant, lovely, small, and beautifully decorated. It's just a little jewel of a place, and it's for people who aren't very active anymore. They have parties and an ice cream bar. The staff who toured us around was excellent.

October 26, 2016

By jrcares

I am a friend or relative of a current/past resident

My loved one moved in to this facility several months ago. It is a nice place however I do not think they are equipped to handle the growth that they have seen over the last 2 months. The food is not as good the attention to detail is not what it was before. I think the staff is overwhelmed which is not good in a facility that houses individuals that need a little extra help.

October 19, 2016

By sm123

I am a friend or relative of a current/past resident

Visited and know a relative that lives at The Palms. Nice place. Good food however the communication between the family member and staff appears to be unorganized. If a loved one needs a higher level of care you may want to look in to another facility.

October 12, 2016

By Kim768650

I visited this facility

I would say my second favorite was The Palms at Ponte Vedra. It was equally as nice as the other community. They were a little bit more expensive, but they’re closer to my house. It was similarly as nice. It was very well decorated. I’m really impressed.

September 30, 2016

By Charlotte812046

I visited this facility

I was very happy with The Palms at Ponte Vedra. I know the staff personally; they’re very nice. Everything was A-1, except for the cost. They’re very small rooms, but the food is very good; the dining area is beautiful. Everything was perfect.

March 18, 2016

By Linda121600450

I visited this facility

The assisted living that I liked was The Palms. It’s new, lovely facility with a beautiful dining room and very impressive food service. The staff was extremely helpful and caring. The rooms were lovely and not as big as the rooms I saw in another facility, but they were very nice and very attractive. This was where I was going to put my mother for assisted living. It was much smaller, so there was a lot more individual attention.

January 16, 2016

By Sandy117651150

I am a friend or relative of a resident

The Palms at Ponte Vedra is very beautiful, brand new, and pretty well designed. My mom and dad live there. The staff is very professional with many years of experience in assisted living and senior care. The supervisor is wonderful and has been in the business for many years. The rooms are beautiful. The dining area and the food are top notch. They have lots of activities like Wii bowling, bingo, watching the morning news, poker, and different things like that.
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Memory Care Reviews for The Palms at Ponte Vedra

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Services and Amenities of The Palms at Ponte Vedra


  • Entry Fee
  • Assisted Living Starting At: $3910/month
  • Memory Care Starting At: $4392/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Dining Extra: We Do Not Include Ovens All Assisted Living Apartments Have Kitchenettes


  • Beauty Barber Shop
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Psychiatric Care


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime


  • English


  • Resident Capacity: 86
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy


  • State Licenses: AL12734
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About The Palms at Ponte Vedra

Welcome to The Palms at Ponte Vedra

The Palms at Ponte Vedra has been created in the belief that aging is a creative and meaningful process to be respected, celebrated and supported. Located in the heart of North Florida, we are establishing a gracious and caring Assisted Living and Memory Care Community which ensures residents will receive the quality care and support they need to live remarkable lives.


The best relationships are true partnerships in which choices and lifestyles are respected, but a helping hand is always nearby. At The Palms at Ponte Vedra, our staff will be available 24-hours a day. Here we anticipate life happening according to your plan – a plan that fits your current lifestyle. You can relax in knowing that our activities are the result of proven practices and an organization refined by experience.

Our assisted living community, licensed by the Florida Agency for Health Care Administration, will be the perfect residence for individuals who are capable of living independently with some assistance and supervision yet who are seeking access to a range of services to provide them with an enhanced level of health and well-being. We know that life brings us unexpected changes and we are here to support you when those changes come. Various levels of Personal Assistance are available and tailored to meet each resident’s specific needs. Residents will be evaluated prior to move-in and we will develop a detailed care plan just for San Diego.

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The Palms at Ponte Vedra

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