Brookdale Mandarin

Offers Assisted Living

18 Reviews

10790 Old St. Augustine Road

Jacksonville

32086

Brookdale Mandarin

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4.2 18

Penney 2022-04-24 I like being here at Brookdale Mandarin. Everybody is very friendly and open. We have little group meetings where we get together and talk about anything and everything. Management is very good. Everybody's very supportive and loving. I got good friends here and I love it. We also have a pool, we do crafts, happy hours, a group that sings to us, and all kinds of stuff we can do. It's a nice place. I am/was a resident of this facility

5 5 1

Carol 2021-03-08 I'm staying at Brookdale Mandarin. I get some assistance, but I'm not an invalid. I can still move around. It's been great, the people here are so kind and gracious. The staff are also good. The food is good. I wish I could eat all that I wanted, I just don't eat that much. The activities are kind of bad right now with COVID, but I have no complaints. I'm getting what I paid for. I am/was a resident of this facility

5 5 1

Reviewer#EM1218 2021-01-21 I visited my sister at Brookdale Mandarin. I think it's an excellent facility. I have no complaints about it at all. They've done a tremendous job with the Covid, and they do a tremendous job in getting the residents active. They're very open and very friendly. They know the residents, and they're speaking to them with their names. They always have enough time for somebody. She has a studio, and there is a dividing line, so you can feel as if you're sitting in a living space apart from the bedroom space. It's got a huge window, and she happens to be in the front, so she looks out on trees and she can see cars going by. They also have a small kitchen, but it's large enough that I was able to put in bistro tables, so she can sit and if she wants to eat there or she can do her crafts on the table, and she still gets to see the TV and everything. They're tremendous. I've never really eaten there, but there's no complaint. I am a friend or relative of a current/past resident

5 5 1

LL 2019-10-31 I didn't like Brookdale Mandarin because it was a high-rise, and you had to take elevators to go anywhere. Nobody looked happy there. The residents looked miserable. The apartments were nice, but it wasn't laid out for seniors. It was laid out for condos, and trying to get a wheelchair in an elevator would be very cumbersome. There were no single level areas. If you have a family member that's wheelchair bound, it's not conducive for that. The lady who gave us the tour was very nice. I visited this facility

5 2 1

AH 2018-11-18 The resident care associates and activity staff at Brookdale Mandarin are excellent. They're very caring and keep on top of things. Mom is in independent living. They have various music groups come through, and you can sign up to take a ride out to have lunch or go on outings. They have movie nights, Wii bowling, cheese and wine, bingo, and several exercise programs. My mom participates in their Spanish lessons. Right now, they just finished some major remodeling so the residency is kind of low, but when they have full occupancy, the dining room service can get very slow, and that gets frustrating. The rates go up every year quite a bit more than what inflation suggests that they should. It's usually double-inflation and I feel like we're paying an awful lot. The increase every year seems a little much. I am a friend or relative of a current/past resident

5 4 1

Pam 2017-11-27 My mother is at Brookdale Mandarin and has a full kitchen. The staff is very nice, and she likes it there. The building is older, and they are remodeling now. It's very convenient for me. They have a lot of musical guests who perform for them. She does that, but she doesn't do many activities. The food is very good. They offer three meals a day. I am a friend or relative of a current/past resident

5 4 1

shelia627141 2017-05-24 I toured Brookdale; it was more than 1 story, and more like apartment living. The rooms were comparable with the others, and there were no patios. My mother-in law wasn't interested in that at all. I visited this facility

5 3 1

Geri771336 2017-02-07 I liked the layout of Brookdale Mandarin really well, but it was not very scenic around it. It was neat and clean, and the lady who was there was a really interesting person. But I did not see any surroundings if you wanted to go outside, and that was the only thing that I didn’t like about it. The room that we saw was really neat and clean. The lady who showed us around was very knowledgeable and seemed to be on top of everything. I liked the layout or the setup they had of where you would live the best. I didn’t like the outside because it had nothing to attract you. I visited this facility

5 4 1

Rebecca874850 2016-08-18 Brookdale Mandarin is an amazing property, and the people are outstanding. I would have loved for Mother to move in there. It’s a four-story building that was very clean and had a lot of activities for the residents. They remodel the rooms as the people move out. My contact Tiffany, whom I worked with, was amazing. I visited this facility

5 5 1

Helen231420 2016-06-10 Our overall experience with Brookdale Mandarin was very positive. They had a lot of options as far as the different rooms that were available. They had just about everything we wanted, and the people were very nice. We had lunch there, and the food was good. The dining room was very nice. They could've used another dining area, like a sandwich place, because they only had the one dining room. I visited this facility

5 4 1

Anonymous Daughter7 2016-03-31 My mother was very well loved and very well taken care of in Brookdale Mandarin. The food was better; the facility was clean. She had her own little apartment. The only downside with that facility is that they had two scheduled times for their dinner and lunch. There were two elevators there and three floors with different wings. One elevator was the service elevator and the other elevator was for people to come and go. My mom was on the second dinner hour, and sometimes, you had to wait two or three times before you finally got down or up the crowded elevator.. I am a friend or relative of a resident

5 4 1

Wayne1 2016-02-22 My dad is in Brookdale, and it’s absolutely wonderful. There’s a lot of loving and caring staff, and they understand the nature of my dad’s needs. They are working with him very well, and interact with the clients and residents very well. I am extremely comfortable with leaving him there, and I am very pleased and thankful that assisted living communities exist. Brookdale was the best choice. I am a friend or relative of a resident

5 5 1

A Fellow Reviewer43 2016-01-28 Brookdale Mandarin is where my father is right now. The staff is kind, courteous, and helpful. The dining area is homey. The rooms are smaller, though. I am a friend or relative of a resident

5 5 1

Caring99516950 2015-01-05 The care staff is fine, but I am very dissatisfied with the office staff. The room -- although it is small -- is enough for what my father needs, and it is fine. I guess they give him his meds on time, so they give proper respect in that respect, but I am not a hundred percent satisfied at all. What they can improve on is their office procedure and their billing -- anything administrative or office related. Right now, it is a total mess with the transition, and it is very frustrating. I visited this facility

5 3 1

Teresa27 2013-12-27 My mother is in here. The staff is fabulous. They are very caring and really on top of their game. The rooms are absolutely perfect. I visited this facility

5 4 1

Everette 2013-06-13 My mom actually stayed here only for a day. It just so happened that they had a bed available, so it was convenient at that time. The facility was nice, it was like a hotel actually. The residents all seemed to appreciate what they have and where they live. I visited this facility

5 4 1

Lucy7 2013-05-28 The staff were very good. I would recommend them to someone else because they were very nice and the facility was clean. Their rooms were very small and furniture were old but you could bring in furniture. They had a party going when we visited and they were all together: the regular people and the ones with extreme cases. I visited this facility

5 4 1

parasailing21 2011-11-17 They took excellent care of my mother before she passed away. I am a friend or relative of a resident

5 5 1

10790 Old St. Augustine Road, Jacksonville, FL 32086

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Brookdale Mandarin (800) 385-2527

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Reviews of Brookdale Mandarin

18 Reviews Write a review

Food

(5 Reviews)

Staff

(5 Reviews)

Facility

(5 Reviews)

Activities

(2 Reviews)

Value

(4 Reviews)

Assisted Living Reviews for Brookdale Mandarin

April 24, 2022

By Penney

I am/was a resident of this facility

I like being here at Brookdale Mandarin. Everybody is very friendly and open. We have little group meetings where we get together and talk about anything and everything. Management is very good. Everybody's very supportive and loving. I got good friends here and I love it. We also have a pool, we do crafts, happy hours, a group that sings to us, and all kinds of stuff we can do. It's a nice place.

March 08, 2021

By Carol

I am/was a resident of this facility

I'm staying at Brookdale Mandarin. I get some assistance, but I'm not an invalid. I can still move around. It's been great, the people here are so kind and gracious. The staff are also good. The food is good. I wish I could eat all that I wanted, I just don't eat that much. The activities are kind of bad right now with COVID, but I have no complaints. I'm getting what I paid for.

January 21, 2021

By Reviewer#EM1218

I am a friend or relative of a current/past resident

I visited my sister at Brookdale Mandarin. I think it's an excellent facility. I have no complaints about it at all. They've done a tremendous job with the Covid, and they do a tremendous job in getting the residents active. They're very open and very friendly. They know the residents, and they're speaking to them with their names. They always have enough time for somebody. She has a studio, and there is a dividing line, so you can feel as if you're sitting in a living space apart from the bedroom space. It's got a huge window, and she happens to be in the front, so she looks out on trees and she can see cars going by. They also have a small kitchen, but it's large enough that I was able to put in bistro tables, so she can sit and if she wants to eat there or she can do her crafts on the table, and she still gets to see the TV and everything. They're tremendous. I've never really eaten there, but there's no complaint.

October 31, 2019

By LL

I visited this facility

I didn't like Brookdale Mandarin because it was a high-rise, and you had to take elevators to go anywhere. Nobody looked happy there. The residents looked miserable. The apartments were nice, but it wasn't laid out for seniors. It was laid out for condos, and trying to get a wheelchair in an elevator would be very cumbersome. There were no single level areas. If you have a family member that's wheelchair bound, it's not conducive for that. The lady who gave us the tour was very nice.

Provider Response

Thank you for taking the time to visit and provide feedback. We are committed to continuous quality service and care and will share your feedback with our management team.

November 18, 2018

By AH

I am a friend or relative of a current/past resident

The resident care associates and activity staff at Brookdale Mandarin are excellent. They're very caring and keep on top of things. Mom is in independent living. They have various music groups come through, and you can sign up to take a ride out to have lunch or go on outings. They have movie nights, Wii bowling, cheese and wine, bingo, and several exercise programs. My mom participates in their Spanish lessons. Right now, they just finished some major remodeling so the residency is kind of low, but when they have full occupancy, the dining room service can get very slow, and that gets frustrating. The rates go up every year quite a bit more than what inflation suggests that they should. It's usually double-inflation and I feel like we're paying an awful lot. The increase every year seems a little much.

November 27, 2017

By Pam

I am a friend or relative of a current/past resident

My mother is at Brookdale Mandarin and has a full kitchen. The staff is very nice, and she likes it there. The building is older, and they are remodeling now. It's very convenient for me. They have a lot of musical guests who perform for them. She does that, but she doesn't do many activities. The food is very good. They offer three meals a day.

May 24, 2017

By shelia627141

I visited this facility

I toured Brookdale; it was more than 1 story, and more like apartment living. The rooms were comparable with the others, and there were no patios. My mother-in law wasn't interested in that at all.

February 07, 2017

By Geri771336

I visited this facility

I liked the layout of Brookdale Mandarin really well, but it was not very scenic around it. It was neat and clean, and the lady who was there was a really interesting person. But I did not see any surroundings if you wanted to go outside, and that was the only thing that I didn’t like about it. The room that we saw was really neat and clean. The lady who showed us around was very knowledgeable and seemed to be on top of everything. I liked the layout or the setup they had of where you would live the best. I didn’t like the outside because it had nothing to attract you.

August 18, 2016

By Rebecca874850

I visited this facility

Brookdale Mandarin is an amazing property, and the people are outstanding. I would have loved for Mother to move in there. It’s a four-story building that was very clean and had a lot of activities for the residents. They remodel the rooms as the people move out. My contact Tiffany, whom I worked with, was amazing.

June 10, 2016

By Helen231420

I visited this facility

Our overall experience with Brookdale Mandarin was very positive. They had a lot of options as far as the different rooms that were available. They had just about everything we wanted, and the people were very nice. We had lunch there, and the food was good. The dining room was very nice. They could've used another dining area, like a sandwich place, because they only had the one dining room.

March 31, 2016

By Anonymous Daughter7

I am a friend or relative of a resident

My mother was very well loved and very well taken care of in Brookdale Mandarin. The food was better; the facility was clean. She had her own little apartment. The only downside with that facility is that they had two scheduled times for their dinner and lunch. There were two elevators there and three floors with different wings. One elevator was the service elevator and the other elevator was for people to come and go. My mom was on the second dinner hour, and sometimes, you had to wait two or three times before you finally got down or up the crowded elevator..

February 22, 2016

By Wayne1

I am a friend or relative of a resident

My dad is in Brookdale, and it’s absolutely wonderful. There’s a lot of loving and caring staff, and they understand the nature of my dad’s needs. They are working with him very well, and interact with the clients and residents very well. I am extremely comfortable with leaving him there, and I am very pleased and thankful that assisted living communities exist. Brookdale was the best choice.

January 28, 2016

By A Fellow Reviewer43

I am a friend or relative of a resident

Brookdale Mandarin is where my father is right now. The staff is kind, courteous, and helpful. The dining area is homey. The rooms are smaller, though.

January 05, 2015

By Caring99516950

I visited this facility

The care staff is fine, but I am very dissatisfied with the office staff. The room -- although it is small -- is enough for what my father needs, and it is fine. I guess they give him his meds on time, so they give proper respect in that respect, but I am not a hundred percent satisfied at all. What they can improve on is their office procedure and their billing -- anything administrative or office related. Right now, it is a total mess with the transition, and it is very frustrating.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

December 27, 2013

By Teresa27

I visited this facility

My mother is in here. The staff is fabulous. They are very caring and really on top of their game. The rooms are absolutely perfect.

June 13, 2013

By Everette

I visited this facility

My mom actually stayed here only for a day. It just so happened that they had a bed available, so it was convenient at that time. The facility was nice, it was like a hotel actually. The residents all seemed to appreciate what they have and where they live.

May 28, 2013

By Lucy7

I visited this facility

The staff were very good. I would recommend them to someone else because they were very nice and the facility was clean. Their rooms were very small and furniture were old but you could bring in furniture. They had a party going when we visited and they were all together: the regular people and the ones with extreme cases.

November 17, 2011

By parasailing21

I am a friend or relative of a resident

They took excellent care of my mother before she passed away.

See all Assisted Living reviews (18)

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Photos of Brookdale Mandarin

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Services and Amenities of Brookdale Mandarin

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
General Store
Tv Room
Garden And Patio
Resident Parking
Security Gate
Pool
Features Extra: Library

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Technology Extra: Emergency Call System

Health services

Medication Management
Physical Therapy
Nurse On Staff: Yes
Pharma

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Fitness Room
Yoga
Gardening
Cooking
Arts And Crafts

Financial guidance

Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime

Languages

English
Spanish

General

Minimum Age: 65
Pets: Small Pets Allowed

Range of services

Physical Therapy

Licenses

State Licenses: AL8789

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About Brookdale Mandarin

Brookdale Mandarin is a senior housing facility in the heart of Mandarin, Florida. It offers a home like setting and cheerful smiles from a professional staff who greet residents and visitors every day. The caring staff offers the assistance residents need while respecting their independence. Its peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Its genuine caring staff, home style meals, daily activities add to its residents' experience. Through special events, activities, clubs and ongoing cultural enrichment programs, Brookdale Mandarin offers unlimited opportunities for seniors to get to know other residents and the staff. Amenities and services include daily assistance with bathing and dressing, medication management, dining assistance and special diets. Assistance with reminders and redirection is provided as well, along with escorts and assistance with walking and an emergency response call system.

Brookdale Mandarin

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Photos of Brookdale Mandarin

Services and Amenities of Brookdale Mandarin

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Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

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General

Range of services

Licenses

About Brookdale Mandarin

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