Wyndham Lakes Jacksonville, FL

Offers Assisted Living, Independent Living, and Memory Care

64 Reviews

10660 Old St. Augustine Road

Jacksonville

32257

Wyndham Lakes

https://d13iq96prksfh0.cloudfront.net/cdn/photos/296766/730x450%23.jpeg

4.1 64

Cindy 2022-05-03 Wyndham Lakes is a bigger facility. I liked that everybody's on the first floor, which was nice. They try to accommodate who's more mobile than others. They try and provide a room closer to the activity center, if you have a little more trouble walking than others. They also have a memory care section that they were able to show me as well. I thought it was a nice, comfortable place. I got to see the room in the assisted living, but we had an interruption. We didn't get to finish the whole tour. The rooms were similar in the memory care area. There wasn't a lot more to see once we walked the memory care area. She was gonna show me another room, but I had to go. They had some ladies playing cards and some guys hanging out. They had a library. I really only met one individual. She took me on the tour, and she was very nice. She took my information and gave me the information I needed. She also took me on the tour. It's a little older facility than what I saw afterwards, but I wasn't opposed to staying at that one at all. It would've been comfortable for my mom. I visited this facility

5 4 1

Alex 2022-01-06 Wyndham Lakes was a good facility, but money-wise, we can't afford it and the price is not fixed. It depends on the level. They showed that at one level, the prices could increase dramatically, so that was the biggest concern. The staff was very helpful and accommodating. He gave a great tour, showed us around and provided all the information which I have requested. I saw a few rooms. It's acceptable. It's not brand new, but it's pretty much clean and everything looked good. The dining room was good. I visited this facility

5 3 1

Beverly 2021-10-02 We went to Wyndham Lakes. We liked it because it was all on one level. They had little back porches for each apartment. It's a little bit of an older place, and it was farther than we wanted to go distance-wise. I had a couple of sisters that wouldn't go that far out. The staff who gave me the tour was very nice. His name was Don and he was very nice. The rooms were fine. They were up the handicapped code, but the doors weren't as wide as they put in the newer buildings now and things like that. The dining area looked nice. Because the rooms were separated, it just seemed you were more secluded. They had crafts, puzzles, and reading. They took them to doctors and things, but not where they took them on field trips. I visited this facility

5 4 1

Russell 2021-08-22 My mother will be moving into Wyndham Lakes. We liked it because of its reasonable cost, and they were willing to work with us on various issues and items. The place is very nice and has great location. It's not too far from clinics, and they have on-site staff for nursing and doctors that will visit. They can handle quite a bit of things locally. They have a salon, a beauty shop, a little country store, and the restaurant cafe for eating. The staff were very good, very friendly, and willing to work with us. The dining room looks really nice and is quite spacious. They had multiple ones in different places. They do an excellent job from what I have been seeing. I visited this facility

5 5 1

Heather 2021-07-25 We are trying to move my friend to Wyndham Lakes in Jacksonville. It was very nice, very clean, and the staff was very helpful during our tour. The studio's the only thing we looked at. It had a nice little patio, and we liked that a lot. They had a room where they could sit and watch movies. They had a game room where they could play games, and they had a nice outside area for walking around. We're trying to move him into their assisted living. I visited this facility

5 5 1

Brenda 2021-06-28 Wyndham Lakes is really good, the food too, the rooms are spacious. The lady who gave a good tour told us about all of the things there; have a lot of positive things. The staff is very attentive and everything. My brother has a 1-bedroom and it has a refrigerator, cable, they gave him 3 meals a day, physical therapy, and spiritual service. We will bring the bed and the TV but the room has everything and the bathroom is so cute. They have bingo, a movie theater, cafeteria, salon, a barbershop, they have 3 places to eat or cafeterias. It's well-equipped, safe, and secure. The staff is very patient and answered all my questions. They have a lot of food to choose from. I visited this facility

5 5 1

Angie P 2021-06-18 I have a friend staying at Wyndham Lakes currently. He just told us today it has been over 2 weeks since he has been given a bath. He cannot do it alone. Also, his room gets filthy before anyone comes to clean....weeks. He wears adult protective briefs and souls himself and no one comes in to clean him. He is wheelchair bound. I am calling Adult Protective Services Monday. I am a friend or relative of a current/past resident

5 1 1

Robert 2021-01-25 I'm in a regular ALF called Wyndham Lakes in Jacksonville. They give me my medicine, three meals a day, and that's about it. It's a one-bedroom apartment and it's the only thing my insurance will pay for. I've been here for a few months and I want to move out immediately. I get nothing here but hamburgers every day at lunch and dinner. I don't like cheese or fish, and that's the only other choice 90% of the time. The staff is alright, they make enough money here that they stay here, so I guess that's alright. The room is cramped, it's very small, and it's smaller than the bathroom I think. It has a kitchenette, but just a sink and maybe two to three foot area of table, or whatever you call that pan next to the sink. I'm sure they have some activities for seniors, but I don't know what because I don't talk to anyone and don't go to any meetings. I just sleep and watch TV. I am/was a resident of this facility

5 2 1

Sharon 2020-12-24 We toured Wyndham Lakes. It's a very nice place, the tour was great, we saw everything, was impressed with everything, and we'll choose that when the time comes, but I have to have some cash out front which I don't have. The staff was very nice, very accommodating, it was very quiet, and it's a nice place to be. We saw a studio, I thought it was quite large, the only problem I saw was, I'd have a problem going into the bathroom, I could get in with a wheelchair, but it was very small, I would still have to maneuver out to the shower. They have various things going on each day, and each day they're different, just to get together, spend some time together, there is a movie theater, and they have a little store. It was extremely clean. I visited this facility

5 3 1

twoelephantz 2020-09-30 My parents had a studio with a screened porch. They loved the porch. Staff were great, friendly and things got done quickly and in a caring manner. As their Alzheimer’s advanced and more care needed, They were able to move into memory care with little disruption to their daily routine. Due to the Covid lockdown, they were unable to participate in activities but I gave it a great rating based on staff and things that I did see to help provide some activities during the lockdown. The facility has a great beauty salon/barbershop, on site physical therapy through Brooks rehabilitation,a beautiful pond with wildlife everywhere and all sidewalks are covered and very wide for ease of moving around throughout the facility. I am a friend or relative of a current/past resident

5 5 1

Michelle 2020-01-23 Wyndham Lakes was pretty nice, and the price was a lot better than the others. They had three levels of care, independent living, intermediate, and memory care. It had a lot of open space, which wouldn't work for my mom because it would be harder for her to walk around. The apartments had little screened-in porches, which were nice. The assisted living rooms had just one big room and a bathroom, which were nice. It had a good atmosphere, and they provide a higher level of care. It needed a little bit of updating. They also had a Brooks Rehab on-site. I visited this facility

5 4 1

LL 2019-10-31 I have mixed feelings about Wyndham Lakes. They don't live up to what they presented in the sales department and the residential handbook they gave you. In the wing my father is in, he's farthest away from the nurses' station. The pendants they gave to alert if they need help are too far away, so they have no communication for an emergency if something happens. There are a lot of good things about it, so I hope that it can be fixed. The food, the friendliness of the people that live there, and the staff are better than most. I like that it's all on one level, and it's a big facility, so you have more space. They seem to watch out for the residents. I still would recommend it. I am a friend or relative of a current/past resident

5 3 1

CA 2019-10-07 My father is at Wyndham Lakes. The staff members for the most part are wonderful, but they could improve on sticking to the schedule. If they say they'll be here at 6:00 a.m. for his shower and that they're putting him to bed at 9:00 p.m., and coming to get him for breakfast at such and such time, then they should be there and they're not always. They have bingo, physical therapy, they watch movies, there's happy hour, cards, brain teasers, and church. The hallways and the whole area is very clean. I am a friend or relative of a current/past resident

5 4 1

D. R. Wafers 2019-04-24 Touching care and concern for my loved one. I am a friend or relative of a current/past resident

5 5 1

colemanisa 2019-01-17 Thank you for the great lunch! It was amazing to have ice cream and Hershey syrup!! I am/was a resident of this facility

5 5 1

Joan572 2018-11-27 The food is terrible and there is definitely not enough help working here. They tell us to push a button for the help and 30 minutes later I still wait. I pay too much money for this. Do yourself a favor and look somewhere else. This place is going downhill fast. I am/was a resident of this facility

5 1 1

Terrie Partin 2018-09-17 In the dining hall our server June was an absolute delight! We were on a visit to check out the new community and after our great service with June, my father was very impressed. He will be a new resident here in September 2018. I visited this facility

5 5 1

Nancy Zerza 2018-09-17 Absolutely the best. Very caring. Always keeps me informed. Good food, wonderful staff. I am a friend or relative of a current/past resident

5 5 1

Kevin Frisbee 2018-09-17 Wyndham Lakes is an excellent community. They provide excellent service with all levels of care! The staff are very professional and truly care about the residents! I am a friend or relative of a current/past resident

5 5 1

MaddyG 2017-12-31 This community is making changes thru out with new looks, new furniture etc. however the activities in the building are limited, the Director is not professional and not trained in dementia. Entertainment is limited, residents are sitting around looking for something to do. The area in the building which has improved is the food, the director listens to residents and provides a daily menu with choices and visits with residents, the Director actually cares about people and trained. The executive director is no where to be found most days.. Pacifica needs to hire trained professionals and visit the building and speak with residents. I am a friend or relative of a current/past resident

5 2 1

Michelen 2017-07-17 Wyndham Lakes was not in one building. They had covered walkways, which was nice, but not for a person who can't walk a lot or doesn't choose to. You have to leave that building to go to the dining room or do other activities. They had independent, assisted, and Alzheimer's care. You can have your own apartment with a kitchen. It wasn't as nice as the others, but it's more affordable. The dining room was wonderful and open all day, so you don't have to go to dinner, lunch or breakfast at a certain time. They had a nice menu. They're doing lots of improvements, and doing the whole reception area and the dining room. I visited this facility

5 3 1

Cathy Debbie 2016-04-06 My mom really enjoys Wyndham Lake Jacksonville. Everyone seems so cordial and very attentive to the residents. It seems like it is very homey. There was a lady there that my mom already knew, so that makes it very convenient for her to get comfortable. My sister and my mom go there on Saturdays, and since she really likes it, my brother and I have her back there on Sundays. We talked to Julie in marketing, and she told us that there is no problem coming back as many times with any of the family members. They are very helpful with the process of paperwork. I visited this facility

5 5 1

Charles110969350 2015-08-09 Everybody was nice when you walk in at Wyndham Lakes Jacksonville. I looked at a room, and it was quite small. They had a nice gym. It was not a new building, and they only had one floor, which I thought was good. I thought the dining area was very open. I visited this facility

5 4 1

James104644750 2015-01-18 Wyndham Lakes was very clean, and the staff was very approachable and caring. They were very good in what they did respective to their job. They ensured that my mother made the rehab appointments on time. It was a very nice facility. They had a lot of different amenities which appeal to her. They also had a lot of activities like movies and bingo. The rooms were clean, and the grounds were clean. I visited this facility

5 5 1

Caring81759150 2014-04-22 Mom had been to Wyndham Lakes. It was a one-story building, and it had like an elementary school setting, and they had different buildings. Each one might have 10 apartments in it, and they were connected by walkways. Each building had a little seating area in the front. There was a bigger area, where the dining room was, and it was like a hotel lobby. They had a pond with trees, and it was OK. When she first came there, she just came from rehab for breaking her leg. She was having trouble getting her leg up on the bed, and she asked the lady if she could help get her leg up onto the bed. She said: "If you can't lift your leg, you can't be here." She had a small one-bedroom apartment, and it had a bathroom and kitchenette with a small refrigerator and a sink. I don't think it had a microwave, but you could have one, and I thought she had her own. It was enough room for a dresser, a chair, and a twin bed. That wing smelled all the time like sewage. I would walk in and gag. The kitchen-dining room was right around the corner, and I was wondering if it was the food or the something leaking. Whatever it was, it smelled bad. When I asked them about it, they said: "Oh, it was the drain," but it was pretty consistent. However, their food was pretty good, and the people who worked in the dining room served them their food, and they were very nice, and they treated the residents very well. Then she moved over to the other building, which was more independent and had that little bedroom with the kitchenette, and they had a porch. She was OK over there, but she didn't get as much help as she felt that she needed, like bathing and dressing. I visited this facility

5 2 1

Caring252 2012-09-26 Wyndham is near a lake and it has some mountains and stuff like that close by. Their environment is perfect. I am/was a resident of this facility

5 5 1

Carolyn 2022-04-08 I visited Wyndham Lakes. I visited the entire facility. I was looking for independent living. It was a place that I would not even consider. Everything there is painted brown, and it looked old. The rooms and their dining area were brown and old. There probably was nothing wrong with the facility, and it looked like it was clean, but it was an old clean. In the independent living rooms that I got to look at, I had seen other locations that were probably the same size, but these looked smaller, and they looked depressing. I only spoke with one staff, and she was exceptionally nice. I noticed that there were people around the facility, and it looked like they were moving around and active, but for their specific activities, I only saw their calendar, and that's all that I saw. They seemed to have amenities available, but it was so depressing, that I just couldn't pay attention to them. I liked that the independent living facilities allowed you an area outside to have a small garden, but that brownness about everything was just depressing for me. I visited this facility

5 3 1

Joan 2021-11-06 Wyndham Lakes is a very open campus-like facility. There's a lot of energy among the residents. My mother was instantly welcomed and invited to join in several activities. It just seemed like a friendly, comfortable community-based residence. It was an independent living plus. The staff during the tour was very friendly, would leave us to talk and kind of just have a relaxing experience. He was very good. The facility was kind of worn, but the rooms were very spacious with a detached screened patio. Out of the other facilities that I looked at, they seemed to have the most spacious, inviting room size for what we were looking for. They have gardening and small groups of people to join in and have a conversation with. People were up and about and involved in activities. They had a nice library and a nice, open dining area. They're my #1 choice. I visited this facility

5 5 1

Ready2go4 2021-10-08 The staff has been amazing. They went out of their way to make things happen quickly I am a friend or relative of a current/past resident

5 5 1

Glenn 2021-08-22 The meals were provided to the residents of Wyndham Lakes. They also provide free cable, electric, and water. What I didn't like was they had a kitchen, but it didn't have a stove. The dining area was a cafeteria style, and they offer nice meals. I visited this facility

5 4 1

Clyde 2021-08-09 I moved to Wyndham Lakes several months ago. What I like the most about the place are the residents. I know 3 of them and we all play cards every afternoon. There are things like bingo, they've got a beauty parlor or salon. The dining room is large. The place is large with a lot of buildings, and most of the rooms have patios. They keep it pretty well clean and the staff is friendly. They serve us a lot of chicken but they hardly serve any legs. I am/was a resident of this facility

5 5 1

Calvin 2021-06-23 It brought me peace of mind that my wife is in a safe environment at Wyndham Lakes. I also like the layout of the facility, and the staff is friendly. She has a little apartment there. They have a cafeteria. They play bingo. They take bus rides to places. They do different things and different activities. I've also had a meal with her there, and I enjoyed it. I am a friend or relative of a current/past resident

5 5 1

Clyde 2021-01-26 We toured Wyndham Lakes in Jacksonville. They showed us the inside and outside, and they had more space for people to go outdoors versus the other places I've seen. The rooms we okay. I met only one staff, and she was great. They had a little restaurant, a little exercise room, and a little grocery store for people to buy personal products. I visited this facility

5 4 1

Kayla 2021-01-25 My visit to Wyndham Lakes was fine. It's not true independent living, which was what we were looking for. The staff was great. The rooms were very clean, it was very well maintained, and they were quite nice. It felt like a facility, like a nursing home almost. I visited this facility

5 4 1

burtoni 2020-10-08 Wyndham Lakes is a lovely, well maintained community close to shopping, hospitals, entertainment etc. Fortunately it is all found on their campus also! The outdoor spaces are lovely especially needed & used in this COVID19 time. Of course the screened outdoor porches on most units are another positive. When there are maintenance problems, they are handled quickly. I have been particularly impressed with how well COVID 19 was handled, with good communication & practices enforced. My elderly friend especially enjoys the food-in spite of styrofoam deliveries- satisfaction has been maintained. Administration has been responsive to caregiver needs. My friend reports how everyone has been 'so nice'! I am a friend or relative of a current/past resident

5 4 1

LThompson 2020-10-02 I have a beautiful apartment with a patio. The food is great and I receive wonderful care. Love living here and plan to stay! I am/was a resident of this facility

5 5 1

Reid 2020-09-10 The staff is very friendly and helpful. They made me feel at home and part of the community. I visited this facility

5 5 1

Debby 2020-02-11 I liked Wyndham Lakes a lot. The community was very nice. The staff was very welcoming and knowledgeable about what they could offer us. It was a very good visit. I visited this facility

5 5 1

Barbara 2020-01-07 I will be moving to Wyndham Lakes. They take pets, they have a screened-in porch, and it was a nice regular-size apartment. The staff seemed very nice. The apartment has a bedroom, living room, a little kitchenette type thing, and a walk-in closet. The dining area seemed adequate and nice. I visited this facility

5 4 1

Richard 2019-10-07 I liked everything about Wyndham Lakes. It's an older place and I liked that the walkways in the hallways were not really brightly lit, but my partner didn't care for it. It had a wonderful entrance. The rooms were almost ideal for us. You have a screened-in porch and the whole area in front of that where you can go out and put in flowers or whatever you like. They allow pets. It's high on our list, but my partner was not overly enthused by the darkness of it. The residents were very happy. The staff member who showed us around was very professional, very helpful, and a good salesperson. I visited this facility

5 5 1

Robert 2019-04-30 Excellent services, good food, management excellent. Big improvement. I am/was a resident of this facility

5 5 1

Shirley 2019-04-24 I have lived here for almost 11 years and I am now 86 years old. The quality of caring has been excellent and I have been allowed to celebrate my independence through volunteer services. Nature is allowed to surround us and it is beautiful. I am/was a resident of this facility

5 5 1

Cyndy 2019-04-19 All is impeccable. The food is an item in progress. Management is all available. I am/was a resident of this facility

5 5 1

Daphne 2019-04-19 The quality of services provided is excellent. Thank you. I am a friend or relative of a current/past resident

5 5 1

Cathy 2019-04-15 Very good quality of care and very pleased with the staff and with the facility. I am a friend or relative of a current/past resident

5 5 1

B. Cornel 2019-04-14 Nice place with cozy porches. My mom loved living there. I am a friend or relative of a current/past resident

5 5 1

Joan 2019-04-13 I have lived here for seven years and I like it. It is my home. Ive received good service on all my wants. My only complaint is the food. It is not very good. It is not a balanced, healthy meal. It really needs help! I am/was a resident of this facility

5 2 1

J. Walton 2019-04-13 Good in most cases. Some areas need help. I am/was a resident of this facility

5 4 1

Phyllis 2019-04-08 Everyone is wonderful and professional. Housekeeping is excellent. Ed is a doll. I am/was a resident of this facility

5 5 1

LauraS123 2019-03-01 My mother has been an independent living resident for 5 months now. I am there at least once every 2 weeks so I have had a good look at how everything goes on there. She has been very comfortable and active in their various activities like choir, bingo and small trips such as to hear a symphony. The other residents were very welcoming. She is allowed to keep a pet, her cat, which is important for company and helping her feel at home. Each apartment has its own screened in porch which is priceless. The grounds are well maintained and pretty. The staff has been very kind and attentive. My mother sometimes complains about the food ("the chicken was dry last night!") but I often eat there with her and it is very decent and certainly much better and more nutritious than anything she would be capable of making for herself. Overall she seems healthy, comfortable and content. I am a friend or relative of a current/past resident

5 5 1

Wallat 2019-01-04 Sherida was great at giving information and tour. I visited this facility

5 5 1

jmjm 2018-05-25 I toured this facility looking for my parents who live out of state. My budget was under $2500. I was shocked to see they could accommodate us with a beautiful screened in porch apartment and meals and an emergency pendant. I couldn’t believe they actually let residents who need nurses to do insulin for them live here but it’s true. I thought my parents would have to go to a nursing home but it looks like I can have them moved in and they can be independent but still get care. I think I’m signing them up in June. They live in Illinois but I think I can get them to move in before Labor Day. Thank you for helping me with this I visited this facility

5 3 1

Joan 2017-10-29 I wasn't very impressed with Wyndham Lakes. You have to travel outdoors all the time to get from one building to another. It was very open, which didn't appeal to me -- what about when there is rainy weather. It looked rather cold. It just wasn't as friendly and warm-looking as the other place I visited. The person who assisted me during the tour didn't seem to be quite as knowledgeable and didn't seem to spend as much time going over what was really important to know. I wasn't terribly impressed. I visited this facility

5 2 1

shelia627141 2017-05-25 My mother-in law loved Wyndham Lakes, and we toured that place four times. That was her preference, and that's where she planned to go. She loves the people, the staff is great, very informative, and very accommodating, and the residents are great. They are currently renovating. They have a Lanai, the animals are friendly, and she can bring animals. I visited this facility

5 5 1

caring08222 2013-08-29 My mom is living at Windham Lakes now. She just liked that facility better than the others. The people there are very pleasant and very helpful.The rooms were older than some of the other places we've looked at, but they're clean and painted. She's got a one-bedroom and she's very happy with it. They play Bingo, they have cards, and other games. She seems like she's adjusted pretty good to the place. She said the food is good. She's meeting people, and I think it's what she likes most. I visited this facility

5 4 1

Diane 2022-02-26 Wyndham Lakes was like an old college campus type of setup. The food was good, but it was old. They didn't seem to have enough staff, but I was there on a weekend, so I don't know if it's better during the week. When I went into the memory care, it smelled like urine. It didn't have a lot of common areas like the other facilities and not a lot of activities. They got discounted prices though, so that was a good thing if you're on a low budget. I visited this facility

5 2 1

lee holder 2021-10-13 CREE the director of memory care is awesome. I talk with here very often as my mom is in memory care. Cree is an absolute jewel for this company. She cares and makes it known everyday and is a pleasure to arrange things with. Much love, Lee I am a friend or relative of a current/past resident

5 5 1

fight for right 2021-02-18 Don’t let that pretty picture of the grand piano and shiny floors fool you. Memory Care is one small hallway at the very back of the property. The dark hall is wide enough for one wheelchair and one person pressed against the shabby, dirty wall. A shared room is barely big enough for two twin beds and two wheelchairs. In my experience a shared room with people who are memory challenged don’t always remember what is theirs. Want your own toothbrush, better keep it on a string around your neck. Unless your loved one is doing something they shouldn’t be, they won’t get much attention. Neither will you if you call to check on your loved one. One star is too much, this place is a zero. I am a friend or relative of a current/past resident

5 1 1

Michelle 2019-06-20 I toured the memory care level of Wyndham Lakes Jacksonville for my mom. It was a little more worn-looking. It felt a little more locked away and less open, but the activities people and the staff members who gave us the tour seemed to be engaged. I saw the rooms and they were OK, they just looked a little worn. The dining area was fine. The residents were all outside under a gazebo and they were doing an activity as a group. The staff member did fine during my visit and the facilities were average. I visited this facility

5 4 1

Roberto 2019-04-24 This is an excellent facility for mental care. Brittney T. is an excellent care director and manages the ward in a professional manner. I am a friend or relative of a current/past resident

5 5 1

Visitor 2019-04-14 The cleanliness is spot on. Brittany, the memory care director is awesome! I visited this facility

5 5 1

Robyn 2018-06-28 My mother-in-law was at Wyndham Lakes memory care unit. We did not have a very good experience there. While she was there, they had no management. The manager that was in the memory care unit stopped coming in and they didn't have anybody to take her place. The overall executive director and the person in charge of the financial department were not there as well. They completely eliminated all of the positions, but they didn't have anybody filling them for a couple of months. Now they have a new executive director and financial manager. The place was floundering. The part for the independent care and the assisted living was pretty nice. The whole place was being remodeled. The part for the memory care wasn't as nice as the other places. They tried to keep it pretty clean, but it didn't get as much attention maintenance wise as the rest of the place did. Everything else in the facility was beautiful, except for the memory care unit, which was not as nice. Some of the staff member were really good, but some lacked leadership. I am a friend or relative of a current/past resident

5 3 1

Mike45 2014-05-20 Mom was at Wyndham Lakes before she died eight days ago. The experience was very good. We never had any regrets with this facility. She had a roommate, and they allowed us to furnish the room to our taste. There were 14 rooms in the memory care unit. The staff were all very friendly. We've been getting some cards and phone calls from the nurses there after Mom died, and we appreciate that. I've eaten there, and the food was healthy and fresh. We were pleased about how every table had its own waiter. I visited this facility

5 4 1

Mike McLemore 2012-05-09 This facility is secure, clean, and staffed with attentive, profesional, and gentle caretakers. My parents are in the Alzheimer's section (Memory Care Unit), and though they prefer to spend their time together in their "apartment," the staff does get them out in to the unit to interact with others, and they do outside activities like sing-alongs in the gazebo (in a secure courtyard) and supervised field trips - e.g., picnics to local parks. The food is nutritious, well prepared, fresh, and well varied. Physician comes in weekly; staff are attentive to the occasional need for non-routine care. Onsite physical and occupational therapy is available. Pleasant setting in which residents are treated with respect, dignity, and good care. Such a relief. I am a friend or relative of a current/past resident

5 5 1

10660 Old St. Augustine Road, Jacksonville, FL 32257

Call (800) 385-2527

Wyndham Lakes (800) 385-2527

PROMOTION! 11 days

Concession of $500 off for three months totaling $1500. Ask for details when you tour.

View Photos

Get cost information

Contact for Costs

Find out availability

Schedule a Tour

Ask about payment options

Get Options

Reviews of Wyndham Lakes

64 Reviews Write a review

Food

(19 Reviews)

Staff

(36 Reviews)

Facility

(34 Reviews)

Activities

(12 Reviews)

Value

(14 Reviews)

Assisted Living Reviews for Wyndham Lakes

May 03, 2022

By Cindy

I visited this facility

Wyndham Lakes is a bigger facility. I liked that everybody's on the first floor, which was nice. They try to accommodate who's more mobile than others. They try and provide a room closer to the activity center, if you have a little more trouble walking than others. They also have a memory care section that they were able to show me as well. I thought it was a nice, comfortable place. I got to see the room in the assisted living, but we had an interruption. We didn't get to finish the whole tour. The rooms were similar in the memory care area. There wasn't a lot more to see once we walked the memory care area. She was gonna show me another room, but I had to go. They had some ladies playing cards and some guys hanging out. They had a library. I really only met one individual. She took me on the tour, and she was very nice. She took my information and gave me the information I needed. She also took me on the tour. It's a little older facility than what I saw afterwards, but I wasn't opposed to staying at that one at all. It would've been comfortable for my mom.

Provider Response

Hi Cindy, thank you very much for taking the time to leave us this positive review of Wyndham Lakes. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 06, 2022

By Alex

I visited this facility

Wyndham Lakes was a good facility, but money-wise, we can't afford it and the price is not fixed. It depends on the level. They showed that at one level, the prices could increase dramatically, so that was the biggest concern. The staff was very helpful and accommodating. He gave a great tour, showed us around and provided all the information which I have requested. I saw a few rooms. It's acceptable. It's not brand new, but it's pretty much clean and everything looked good. The dining room was good.

Provider Response

Thank you for your review, Alex! We value our residents and families and appreciating you sharing your comments

October 02, 2021

By Beverly

I visited this facility

We went to Wyndham Lakes. We liked it because it was all on one level. They had little back porches for each apartment. It's a little bit of an older place, and it was farther than we wanted to go distance-wise. I had a couple of sisters that wouldn't go that far out. The staff who gave me the tour was very nice. His name was Don and he was very nice. The rooms were fine. They were up the handicapped code, but the doors weren't as wide as they put in the newer buildings now and things like that. The dining area looked nice. Because the rooms were separated, it just seemed you were more secluded. They had crafts, puzzles, and reading. They took them to doctors and things, but not where they took them on field trips.

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 22, 2021

By Russell

I visited this facility

My mother will be moving into Wyndham Lakes. We liked it because of its reasonable cost, and they were willing to work with us on various issues and items. The place is very nice and has great location. It's not too far from clinics, and they have on-site staff for nursing and doctors that will visit. They can handle quite a bit of things locally. They have a salon, a beauty shop, a little country store, and the restaurant cafe for eating. The staff were very good, very friendly, and willing to work with us. The dining room looks really nice and is quite spacious. They had multiple ones in different places. They do an excellent job from what I have been seeing.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!

July 25, 2021

By Heather

I visited this facility

We are trying to move my friend to Wyndham Lakes in Jacksonville. It was very nice, very clean, and the staff was very helpful during our tour. The studio's the only thing we looked at. It had a nice little patio, and we liked that a lot. They had a room where they could sit and watch movies. They had a game room where they could play games, and they had a nice outside area for walking around. We're trying to move him into their assisted living.

Provider Response

Hi Heather, thank you very much for taking the time to leave us this positive review for our team at Wyndham Lakes, A Pacifica Senior Living Community. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

June 28, 2021

By Brenda

I visited this facility

Wyndham Lakes is really good, the food too, the rooms are spacious. The lady who gave a good tour told us about all of the things there; have a lot of positive things. The staff is very attentive and everything. My brother has a 1-bedroom and it has a refrigerator, cable, they gave him 3 meals a day, physical therapy, and spiritual service. We will bring the bed and the TV but the room has everything and the bathroom is so cute. They have bingo, a movie theater, cafeteria, salon, a barbershop, they have 3 places to eat or cafeterias. It's well-equipped, safe, and secure. The staff is very patient and answered all my questions. They have a lot of food to choose from.

Provider Response

Brenda, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

June 18, 2021

By Angie P

I am a friend or relative of a current/past resident

I have a friend staying at Wyndham Lakes currently. He just told us today it has been over 2 weeks since he has been given a bath. He cannot do it alone. Also, his room gets filthy before anyone comes to clean....weeks. He wears adult protective briefs and souls himself and no one comes in to clean him. He is wheelchair bound. I am calling Adult Protective Services Monday.

Provider Response

We would like the opportunity to investigate your feedback further. Please could you contact me or call our team? We'll work with you to resolve any issues as quickly as possible.

January 25, 2021

By Robert

I am/was a resident of this facility

I'm in a regular ALF called Wyndham Lakes in Jacksonville. They give me my medicine, three meals a day, and that's about it. It's a one-bedroom apartment and it's the only thing my insurance will pay for. I've been here for a few months and I want to move out immediately. I get nothing here but hamburgers every day at lunch and dinner. I don't like cheese or fish, and that's the only other choice 90% of the time. The staff is alright, they make enough money here that they stay here, so I guess that's alright. The room is cramped, it's very small, and it's smaller than the bathroom I think. It has a kitchenette, but just a sink and maybe two to three foot area of table, or whatever you call that pan next to the sink. I'm sure they have some activities for seniors, but I don't know what because I don't talk to anyone and don't go to any meetings. I just sleep and watch TV.

Provider Response

Your review is very concerning to us. We would appreciate if you would contact our community by calling to speak with our Executive Director about your recent experience.

December 24, 2020

By Sharon

I visited this facility

We toured Wyndham Lakes. It's a very nice place, the tour was great, we saw everything, was impressed with everything, and we'll choose that when the time comes, but I have to have some cash out front which I don't have. The staff was very nice, very accommodating, it was very quiet, and it's a nice place to be. We saw a studio, I thought it was quite large, the only problem I saw was, I'd have a problem going into the bathroom, I could get in with a wheelchair, but it was very small, I would still have to maneuver out to the shower. They have various things going on each day, and each day they're different, just to get together, spend some time together, there is a movie theater, and they have a little store. It was extremely clean.

Provider Response

Hi Sharon, thank you very much for taking the time to leave us this positive review for our team at Wyndham Lakes, A Pacifica Senior Living Community. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

September 30, 2020

By twoelephantz

I am a friend or relative of a current/past resident

My parents had a studio with a screened porch. They loved the porch. Staff were great, friendly and things got done quickly and in a caring manner. As their Alzheimer’s advanced and more care needed, They were able to move into memory care with little disruption to their daily routine. Due to the Covid lockdown, they were unable to participate in activities but I gave it a great rating based on staff and things that I did see to help provide some activities during the lockdown. The facility has a great beauty salon/barbershop, on site physical therapy through Brooks rehabilitation,a beautiful pond with wildlife everywhere and all sidewalks are covered and very wide for ease of moving around throughout the facility.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope that you have a wonderful day.

January 23, 2020

By Michelle

I visited this facility

Wyndham Lakes was pretty nice, and the price was a lot better than the others. They had three levels of care, independent living, intermediate, and memory care. It had a lot of open space, which wouldn't work for my mom because it would be harder for her to walk around. The apartments had little screened-in porches, which were nice. The assisted living rooms had just one big room and a bathroom, which were nice. It had a good atmosphere, and they provide a higher level of care. It needed a little bit of updating. They also had a Brooks Rehab on-site.

Provider Response

Hi Michelle, thanks for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we would love to be able to change your mind if you would let us. We welcome you and your mother back at any time to join us for lunch or join in some our activities. If you do decide to move into another community and have questions, feel free to reach out to us. We are here to help and want the very best for you and your mother.

October 31, 2019

By LL

I am a friend or relative of a current/past resident

I have mixed feelings about Wyndham Lakes. They don't live up to what they presented in the sales department and the residential handbook they gave you. In the wing my father is in, he's farthest away from the nurses' station. The pendants they gave to alert if they need help are too far away, so they have no communication for an emergency if something happens. There are a lot of good things about it, so I hope that it can be fixed. The food, the friendliness of the people that live there, and the staff are better than most. I like that it's all on one level, and it's a big facility, so you have more space. They seem to watch out for the residents. I still would recommend it.

Provider Response

Hi Lisa, thank you for the positive feedback regarding your Father's experience at Wyndham Lakes. We definitely agree that the it is a very friendly and service focus community. The Assisted Living Plus buildings have a Licensed Nurse and Caregiver assigned whose specific assignment are those buildings located furthest from the main building. . Additionally, the staff member receives a notification via their pager when the call button is pressed. Wyndham Lakes strives to make improvements and if you would like to meet with our Executive Director, Rebecca Matheny, please do!

October 07, 2019

By CA

I am a friend or relative of a current/past resident

My father is at Wyndham Lakes. The staff members for the most part are wonderful, but they could improve on sticking to the schedule. If they say they'll be here at 6:00 a.m. for his shower and that they're putting him to bed at 9:00 p.m., and coming to get him for breakfast at such and such time, then they should be there and they're not always. They have bingo, physical therapy, they watch movies, there's happy hour, cards, brain teasers, and church. The hallways and the whole area is very clean.

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. We have shared your constructive criticism with the teams and will do our best to improve. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

April 24, 2019

By D. R. Wafers

I am a friend or relative of a current/past resident

Touching care and concern for my loved one.

Provider Response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 17, 2019

By colemanisa

I am/was a resident of this facility

Thank you for the great lunch! It was amazing to have ice cream and Hershey syrup!!

Provider Response

Thank you for your positive review. We are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. Thank you very much, we hope you have a wonderful day!

November 27, 2018

By Joan572

I am/was a resident of this facility

The food is terrible and there is definitely not enough help working here. They tell us to push a button for the help and 30 minutes later I still wait. I pay too much money for this. Do yourself a favor and look somewhere else. This place is going downhill fast.

Provider Response

We are sorry to hear that we are not meeting your expectations at Wyndham Lakes. We would encourage you to reach out to Mrs Pea (our resident care director) or Rebecca our Executive Director as we have recently made changes to our staffing to better support all residents. Brian our Food Services Director can also be reached to discuss your food comments as we regularly host food meetings. We look forward to your feedback and the opportunity to show our improvement.

September 17, 2018

By Terrie Partin

I visited this facility

In the dining hall our server June was an absolute delight! We were on a visit to check out the new community and after our great service with June, my father was very impressed. He will be a new resident here in September 2018.

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. We are so glad to hear that! Did you know we have a Facebook page with pictures of our residents and their interesting activities? It is a fun way to stay engaged and see what your dad is up to. (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

September 17, 2018

By Nancy Zerza

I am a friend or relative of a current/past resident

Absolutely the best. Very caring. Always keeps me informed. Good food, wonderful staff.

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

September 17, 2018

By Kevin Frisbee

I am a friend or relative of a current/past resident

Wyndham Lakes is an excellent community. They provide excellent service with all levels of care! The staff are very professional and truly care about the residents!

Provider Response

Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Wyndham Lakes!

December 31, 2017

By MaddyG

I am a friend or relative of a current/past resident

This community is making changes thru out with new looks, new furniture etc. however the activities in the building are limited, the Director is not professional and not trained in dementia. Entertainment is limited, residents are sitting around looking for something to do. The area in the building which has improved is the food, the director listens to residents and provides a daily menu with choices and visits with residents, the Director actually cares about people and trained. The executive director is no where to be found most days.. Pacifica needs to hire trained professionals and visit the building and speak with residents.

Provider Response

We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director.

July 17, 2017

By Michelen

I visited this facility

Wyndham Lakes was not in one building. They had covered walkways, which was nice, but not for a person who can't walk a lot or doesn't choose to. You have to leave that building to go to the dining room or do other activities. They had independent, assisted, and Alzheimer's care. You can have your own apartment with a kitchen. It wasn't as nice as the others, but it's more affordable. The dining room was wonderful and open all day, so you don't have to go to dinner, lunch or breakfast at a certain time. They had a nice menu. They're doing lots of improvements, and doing the whole reception area and the dining room.

Provider Response

Thank you for your detailed review. We value our residents and families and appreciating you sharing your comments, and will use this as an opportunity to improve. Please feel free to contact us at the community with any and all questions. (541) 639-8554.

April 06, 2016

By Cathy Debbie

I visited this facility

My mom really enjoys Wyndham Lake Jacksonville. Everyone seems so cordial and very attentive to the residents. It seems like it is very homey. There was a lady there that my mom already knew, so that makes it very convenient for her to get comfortable. My sister and my mom go there on Saturdays, and since she really likes it, my brother and I have her back there on Sundays. We talked to Julie in marketing, and she told us that there is no problem coming back as many times with any of the family members. They are very helpful with the process of paperwork.

Provider Response

Thanks for the detailed review, Cathy. We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. We appreciate you taking the time to leave us this detailed and positive review!

August 09, 2015

By Charles110969350

I visited this facility

Everybody was nice when you walk in at Wyndham Lakes Jacksonville. I looked at a room, and it was quite small. They had a nice gym. It was not a new building, and they only had one floor, which I thought was good. I thought the dining area was very open.

Provider Response

Hi there, thank you for taking the time to leave us a positive review for us at Wyndham Lakes. We hope to be of service to you again in the future. Best wishes, Wyndham Lakes

January 18, 2015

By James104644750

I visited this facility

Wyndham Lakes was very clean, and the staff was very approachable and caring. They were very good in what they did respective to their job. They ensured that my mother made the rehab appointments on time. It was a very nice facility. They had a lot of different amenities which appeal to her. They also had a lot of activities like movies and bingo. The rooms were clean, and the grounds were clean.

Provider Response

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

April 22, 2014

By Caring81759150

I visited this facility

Mom had been to Wyndham Lakes. It was a one-story building, and it had like an elementary school setting, and they had different buildings. Each one might have 10 apartments in it, and they were connected by walkways. Each building had a little seating area in the front. There was a bigger area, where the dining room was, and it was like a hotel lobby. They had a pond with trees, and it was OK. When she first came there, she just came from rehab for breaking her leg. She was having trouble getting her leg up on the bed, and she asked the lady if she could help get her leg up onto the bed. She said: "If you can't lift your leg, you can't be here." She had a small one-bedroom apartment, and it had a bathroom and kitchenette with a small refrigerator and a sink. I don't think it had a microwave, but you could have one, and I thought she had her own. It was enough room for a dresser, a chair, and a twin bed. That wing smelled all the time like sewage. I would walk in and gag. The kitchen-dining room was right around the corner, and I was wondering if it was the food or the something leaking. Whatever it was, it smelled bad. When I asked them about it, they said: "Oh, it was the drain," but it was pretty consistent. However, their food was pretty good, and the people who worked in the dining room served them their food, and they were very nice, and they treated the residents very well. Then she moved over to the other building, which was more independent and had that little bedroom with the kitchenette, and they had a porch. She was OK over there, but she didn't get as much help as she felt that she needed, like bathing and dressing.

Provider Response

We are very sorry to see you had a negative experience and appreciate your feedback as it will help us improve.

September 26, 2012

By Caring252

I am/was a resident of this facility

Wyndham is near a lake and it has some mountains and stuff like that close by. Their environment is perfect.

Provider Response

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

See all Assisted Living reviews (26)

Independent Living Reviews for Wyndham Lakes

April 08, 2022

By Carolyn

I visited this facility

I visited Wyndham Lakes. I visited the entire facility. I was looking for independent living. It was a place that I would not even consider. Everything there is painted brown, and it looked old. The rooms and their dining area were brown and old. There probably was nothing wrong with the facility, and it looked like it was clean, but it was an old clean. In the independent living rooms that I got to look at, I had seen other locations that were probably the same size, but these looked smaller, and they looked depressing. I only spoke with one staff, and she was exceptionally nice. I noticed that there were people around the facility, and it looked like they were moving around and active, but for their specific activities, I only saw their calendar, and that's all that I saw. They seemed to have amenities available, but it was so depressing, that I just couldn't pay attention to them. I liked that the independent living facilities allowed you an area outside to have a small garden, but that brownness about everything was just depressing for me.

November 06, 2021

By Joan

I visited this facility

Wyndham Lakes is a very open campus-like facility. There's a lot of energy among the residents. My mother was instantly welcomed and invited to join in several activities. It just seemed like a friendly, comfortable community-based residence. It was an independent living plus. The staff during the tour was very friendly, would leave us to talk and kind of just have a relaxing experience. He was very good. The facility was kind of worn, but the rooms were very spacious with a detached screened patio. Out of the other facilities that I looked at, they seemed to have the most spacious, inviting room size for what we were looking for. They have gardening and small groups of people to join in and have a conversation with. People were up and about and involved in activities. They had a nice library and a nice, open dining area. They're my #1 choice.

Provider Response

Hi Joan, thank you very much for taking the time to leave us this positive review for our team at Wyndham Lakes, A Pacifica Senior Living Community. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

October 08, 2021

By Ready2go4

I am a friend or relative of a current/past resident

The staff has been amazing. They went out of their way to make things happen quickly

Provider Response

Ready2go4, thank you for your kind words and this wonderful review!

August 22, 2021

By Glenn

I visited this facility

The meals were provided to the residents of Wyndham Lakes. They also provide free cable, electric, and water. What I didn't like was they had a kitchen, but it didn't have a stove. The dining area was a cafeteria style, and they offer nice meals.

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 09, 2021

By Clyde

I am/was a resident of this facility

I moved to Wyndham Lakes several months ago. What I like the most about the place are the residents. I know 3 of them and we all play cards every afternoon. There are things like bingo, they've got a beauty parlor or salon. The dining room is large. The place is large with a lot of buildings, and most of the rooms have patios. They keep it pretty well clean and the staff is friendly. They serve us a lot of chicken but they hardly serve any legs.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!

June 23, 2021

By Calvin

I am a friend or relative of a current/past resident

It brought me peace of mind that my wife is in a safe environment at Wyndham Lakes. I also like the layout of the facility, and the staff is friendly. She has a little apartment there. They have a cafeteria. They play bingo. They take bus rides to places. They do different things and different activities. I've also had a meal with her there, and I enjoyed it.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope that you have a wonderful day.

January 26, 2021

By Clyde

I visited this facility

We toured Wyndham Lakes in Jacksonville. They showed us the inside and outside, and they had more space for people to go outdoors versus the other places I've seen. The rooms we okay. I met only one staff, and she was great. They had a little restaurant, a little exercise room, and a little grocery store for people to buy personal products.

Provider Response

Clyde, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

January 25, 2021

By Kayla

I visited this facility

My visit to Wyndham Lakes was fine. It's not true independent living, which was what we were looking for. The staff was great. The rooms were very clean, it was very well maintained, and they were quite nice. It felt like a facility, like a nursing home almost.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!

October 08, 2020

By burtoni

I am a friend or relative of a current/past resident

Wyndham Lakes is a lovely, well maintained community close to shopping, hospitals, entertainment etc. Fortunately it is all found on their campus also! The outdoor spaces are lovely especially needed & used in this COVID19 time. Of course the screened outdoor porches on most units are another positive. When there are maintenance problems, they are handled quickly. I have been particularly impressed with how well COVID 19 was handled, with good communication & practices enforced. My elderly friend especially enjoys the food-in spite of styrofoam deliveries- satisfaction has been maintained. Administration has been responsive to caregiver needs. My friend reports how everyone has been 'so nice'!

Provider Response

Burtoni, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

October 02, 2020

By LThompson

I am/was a resident of this facility

I have a beautiful apartment with a patio. The food is great and I receive wonderful care. Love living here and plan to stay!

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 10, 2020

By Reid

I visited this facility

The staff is very friendly and helpful. They made me feel at home and part of the community.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!

February 11, 2020

By Debby

I visited this facility

I liked Wyndham Lakes a lot. The community was very nice. The staff was very welcoming and knowledgeable about what they could offer us. It was a very good visit.

Provider Response

Hi Debby, thank you very much for taking the time to leave us this positive review for our team at Wyndham Lakes. We appreciate it & so do our other reviewers at Caring. We can't wait to see you again, have a great day.

January 07, 2020

By Barbara

I visited this facility

I will be moving to Wyndham Lakes. They take pets, they have a screened-in porch, and it was a nice regular-size apartment. The staff seemed very nice. The apartment has a bedroom, living room, a little kitchenette type thing, and a walk-in closet. The dining area seemed adequate and nice.

Provider Response

Hi, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

October 07, 2019

By Richard

I visited this facility

I liked everything about Wyndham Lakes. It's an older place and I liked that the walkways in the hallways were not really brightly lit, but my partner didn't care for it. It had a wonderful entrance. The rooms were almost ideal for us. You have a screened-in porch and the whole area in front of that where you can go out and put in flowers or whatever you like. They allow pets. It's high on our list, but my partner was not overly enthused by the darkness of it. The residents were very happy. The staff member who showed us around was very professional, very helpful, and a good salesperson.

Provider Response

Hi Richard, our award winning community sprawls over 19 acres, & features covered breezeways for enjoyable strolls, water features that welcome wildlife, and beautifully appointed homes that open up to the expansive courtyard. We would love to have you both come and join us for some of our activities so you can get a true taste of of all we can offer! We appreciate your consideration and truly hope to see you again soon.

April 30, 2019

By Robert

I am/was a resident of this facility

Excellent services, good food, management excellent. Big improvement.

Provider Response

Hi Robert, thank you for sharing your positive experience. We always strive to provide top quality service to every resident and their families at Wyndham Lakes. We hope you have a wonderful day & we look forward to seeing you again soon.

April 24, 2019

By Shirley

I am/was a resident of this facility

I have lived here for almost 11 years and I am now 86 years old. The quality of caring has been excellent and I have been allowed to celebrate my independence through volunteer services. Nature is allowed to surround us and it is beautiful.

Provider Response

Hi Shirley, we are so happy to have you here with us. Your efforts have not gone unnoticed, we appreciate all that you do for us and your fellow residents. You beautiful smiles brightens all of our days as does your bubbly personality. Thank you for sharing your kind words here and thank you for all that you do. Have a wonderful day!

April 19, 2019

By Cyndy

I am/was a resident of this facility

All is impeccable. The food is an item in progress. Management is all available.

Provider Response

Hi Cyndy, thank you very much for your positive review.

April 19, 2019

By Daphne

I am a friend or relative of a current/past resident

The quality of services provided is excellent. Thank you.

Provider Response

Hello Daphne, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities! Thanks again for the recommendation, and have an amazing day!

April 15, 2019

By Cathy

I am a friend or relative of a current/past resident

Very good quality of care and very pleased with the staff and with the facility.

Provider Response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 14, 2019

By B. Cornel

I am a friend or relative of a current/past resident

Nice place with cozy porches. My mom loved living there.

Provider Response

Thank you for sharing your positive review.

April 13, 2019

By Joan

I am/was a resident of this facility

I have lived here for seven years and I like it. It is my home. Ive received good service on all my wants. My only complaint is the food. It is not very good. It is not a balanced, healthy meal. It really needs help!

Provider Response

Joan, we regret to hear that you had a negative experience, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you.

April 13, 2019

By J. Walton

I am/was a resident of this facility

Good in most cases. Some areas need help.

Provider Response

Hi, thank you for your positive review. We are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. Thank you very much, we hope you have a wonderful day!

April 08, 2019

By Phyllis

I am/was a resident of this facility

Everyone is wonderful and professional. Housekeeping is excellent. Ed is a doll.

Provider Response

Hi Phyllis, thank you for your positive review. We are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes. Thank you very much, we hope you have a wonderful day!

March 01, 2019

By LauraS123

I am a friend or relative of a current/past resident

My mother has been an independent living resident for 5 months now. I am there at least once every 2 weeks so I have had a good look at how everything goes on there. She has been very comfortable and active in their various activities like choir, bingo and small trips such as to hear a symphony. The other residents were very welcoming. She is allowed to keep a pet, her cat, which is important for company and helping her feel at home. Each apartment has its own screened in porch which is priceless. The grounds are well maintained and pretty. The staff has been very kind and attentive. My mother sometimes complains about the food ("the chicken was dry last night!") but I often eat there with her and it is very decent and certainly much better and more nutritious than anything she would be capable of making for herself. Overall she seems healthy, comfortable and content.

Provider Response

Hi Laura, thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

January 04, 2019

By Wallat

I visited this facility

Sherida was great at giving information and tour.

Provider Response

Hello, thank you for your positive review! We appreciate the kind words and agree with you! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns. We look forward to seeing you again soon.

May 25, 2018

By jmjm

I visited this facility

I toured this facility looking for my parents who live out of state. My budget was under $2500. I was shocked to see they could accommodate us with a beautiful screened in porch apartment and meals and an emergency pendant. I couldn’t believe they actually let residents who need nurses to do insulin for them live here but it’s true. I thought my parents would have to go to a nursing home but it looks like I can have them moved in and they can be independent but still get care. I think I’m signing them up in June. They live in Illinois but I think I can get them to move in before Labor Day. Thank you for helping me with this

Provider Response

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to see that you rated on 3 stars. We strive for 5 star reviews and would like to opportunity to raise our score. We would like to work towards a higher score, so if you are willing, please reach out to us to discuss this further.

October 29, 2017

By Joan

I visited this facility

I wasn't very impressed with Wyndham Lakes. You have to travel outdoors all the time to get from one building to another. It was very open, which didn't appeal to me -- what about when there is rainy weather. It looked rather cold. It just wasn't as friendly and warm-looking as the other place I visited. The person who assisted me during the tour didn't seem to be quite as knowledgeable and didn't seem to spend as much time going over what was really important to know. I wasn't terribly impressed.

Provider Response

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

May 25, 2017

By shelia627141

I visited this facility

My mother-in law loved Wyndham Lakes, and we toured that place four times. That was her preference, and that's where she planned to go. She loves the people, the staff is great, very informative, and very accommodating, and the residents are great. They are currently renovating. They have a Lanai, the animals are friendly, and she can bring animals.

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 29, 2013

By caring08222

I visited this facility

My mom is living at Windham Lakes now. She just liked that facility better than the others. The people there are very pleasant and very helpful.The rooms were older than some of the other places we've looked at, but they're clean and painted. She's got a one-bedroom and she's very happy with it. They play Bingo, they have cards, and other games. She seems like she's adjusted pretty good to the place. She said the food is good. She's meeting people, and I think it's what she likes most.

Provider Response

We appreciate your positive review about your experience.

See all Independent Living reviews (29)

Memory Care Reviews for Wyndham Lakes

February 26, 2022

By Diane

I visited this facility

Wyndham Lakes was like an old college campus type of setup. The food was good, but it was old. They didn't seem to have enough staff, but I was there on a weekend, so I don't know if it's better during the week. When I went into the memory care, it smelled like urine. It didn't have a lot of common areas like the other facilities and not a lot of activities. They got discounted prices though, so that was a good thing if you're on a low budget.

Provider Response

We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (904) 337-3233. We hope to hear from you to resolve this matter.

October 13, 2021

By lee holder

I am a friend or relative of a current/past resident

CREE the director of memory care is awesome. I talk with here very often as my mom is in memory care. Cree is an absolute jewel for this company. She cares and makes it known everyday and is a pleasure to arrange things with. Much love, Lee

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Wyndham Lakes, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!

February 18, 2021

By fight for right

I am a friend or relative of a current/past resident

Don’t let that pretty picture of the grand piano and shiny floors fool you. Memory Care is one small hallway at the very back of the property. The dark hall is wide enough for one wheelchair and one person pressed against the shabby, dirty wall. A shared room is barely big enough for two twin beds and two wheelchairs. In my experience a shared room with people who are memory challenged don’t always remember what is theirs. Want your own toothbrush, better keep it on a string around your neck. Unless your loved one is doing something they shouldn’t be, they won’t get much attention. Neither will you if you call to check on your loved one. One star is too much, this place is a zero.

Provider Response

We would like the opportunity to investigate your feedback further. Please could you contact me or call our team. We'll work with you to resolve any issues as quickly as possible.

June 20, 2019

By Michelle

I visited this facility

I toured the memory care level of Wyndham Lakes Jacksonville for my mom. It was a little more worn-looking. It felt a little more locked away and less open, but the activities people and the staff members who gave us the tour seemed to be engaged. I saw the rooms and they were OK, they just looked a little worn. The dining area was fine. The residents were all outside under a gazebo and they were doing an activity as a group. The staff member did fine during my visit and the facilities were average.

Provider Response

Thank you very much for sharing your detailed personal experience. We appreciate it and will share with the team. We hope you have a wonderful day.

April 24, 2019

By Roberto

I am a friend or relative of a current/past resident

This is an excellent facility for mental care. Brittney T. is an excellent care director and manages the ward in a professional manner.

Provider Response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 14, 2019

By Visitor

I visited this facility

The cleanliness is spot on. Brittany, the memory care director is awesome!

Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

June 28, 2018

By Robyn

I am a friend or relative of a current/past resident

My mother-in-law was at Wyndham Lakes memory care unit. We did not have a very good experience there. While she was there, they had no management. The manager that was in the memory care unit stopped coming in and they didn't have anybody to take her place. The overall executive director and the person in charge of the financial department were not there as well. They completely eliminated all of the positions, but they didn't have anybody filling them for a couple of months. Now they have a new executive director and financial manager. The place was floundering. The part for the independent care and the assisted living was pretty nice. The whole place was being remodeled. The part for the memory care wasn't as nice as the other places. They tried to keep it pretty clean, but it didn't get as much attention maintenance wise as the rest of the place did. Everything else in the facility was beautiful, except for the memory care unit, which was not as nice. Some of the staff member were really good, but some lacked leadership.

Provider Response

Hi Robyn, we regret to hear that you are displeased with your recent experience with us. We always strive to provide top quality service to everyone, and are displeased to hear that your experience here was lacking. Please feel free to reach out to us we are always looking for new ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.

May 20, 2014

By Mike45

I visited this facility

Mom was at Wyndham Lakes before she died eight days ago. The experience was very good. We never had any regrets with this facility. She had a roommate, and they allowed us to furnish the room to our taste. There were 14 rooms in the memory care unit. The staff were all very friendly. We've been getting some cards and phone calls from the nurses there after Mom died, and we appreciate that. I've eaten there, and the food was healthy and fresh. We were pleased about how every table had its own waiter.

Provider Response

We are very happy to have provided you with such a positive experience!

May 09, 2012

By Mike McLemore

I am a friend or relative of a current/past resident

This facility is secure, clean, and staffed with attentive, profesional, and gentle caretakers. My parents are in the Alzheimer's section (Memory Care Unit), and though they prefer to spend their time together in their "apartment," the staff does get them out in to the unit to interact with others, and they do outside activities like sing-alongs in the gazebo (in a secure courtyard) and supervised field trips - e.g., picnics to local parks. The food is nutritious, well prepared, fresh, and well varied. Physician comes in weekly; staff are attentive to the occasional need for non-routine care. Onsite physical and occupational therapy is available. Pleasant setting in which residents are treated with respect, dignity, and good care. Such a relief.

Provider Response

Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

See all Memory Care reviews (9)

Get Costs

Questions about Wyndham Lakes

What ongoing training does the staff receive in dementia care?

We are constantly learning new techniques to provide our residents with the highest level of person-centered care. Some examples of care programming are: Florida State Approved Dementia Specialty Training, Transfer Assistance Training, Behavior Problem Solving Training, CPR, First Aid and more. We typically host several classes throughout the month, and offer refresher training courses during monthly All-Staff Meetings.

Describe the overall population of assisted living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

Average age is 80 & they enjoy playing cards and other games.

What programs or activities does Wyndham Lakes offer to enrich residents' well-being?

We offer a diverse activity program that enriches our residents' mind, body, and spirit. Our residents enjoy many favorite things such as exercise programs, shopping trips, trips to local theaters, lunch outings, musical entertainment, watercolor classes, sculpting, golfing, bowling, bingo and much, much more!

What places are near Wyndham Lakes or within walking distance for assisted living residents to enjoy?

Several shopping plazas as well as local restaurants and grocery stores including Walmart, Publix, and Whole Foods!

What transportation services does Wyndham Lakes offer to assisted living residents?

We offer transportation to doctor's appointments and to other outings on the activities calendar.

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can assisted living residents expect?

We have a great culinary team! Wyndham Lakes features restaurant style dining - our residents have choices. They order off menus and are served just like in a restaurant setting.

What safety features or security measures does Wyndham Lakes offer to assisted living residents?

Our Community is tucked away off the main road alleviating a lot of unnecessary traffic. We have round the clock staff, and all doors lock at 9 pm every evening.

How does Wyndham Lakes keep residents' families informed about their loved ones?

We keep our residents' families informed about their loved ones' health in a variety of ways which include frequent collaborative care conferences, ED Meet & Greets, phone calls, emails etc.

What is the care staff-to-resident ratio at Wyndham Lakes during daytime and nighttime hours?

From 7am-7pm, peak hours, there is 1 staff member for every 8 residents. From 7pm-7am, non-peak hours, there is 1 staff member for every 30 residents.

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly! We sit on 13 acres with lots of walking paths and plenty of space for our residents pets to enjoy fresh air and play.

What ongoing senior care training does the staff receive?

We are constantly learning new techniques to provide our residents with the highest level of person-centered care. Some examples of care programming are: Florida State Approved Dementia Specialty Training, Transfer Assistance Training, Behavior Problem Solving Training, CPR, First Aid and more. We typically host several classes throughout the month, and offer refresher training courses during monthly All-Staff Meetings.

Describe the overall population of independent living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

Average age is mid 70's. There is a wide variety of activities for our residents. They enjoy cards and outings.

What places are nearby for independent living residents to enjoy?

Several shopping plazas as well as local restaurants and grocery stores including Walmart, Publix, and Whole Foods!

What are some recent off-site events that the community activity director at Wyndham Lakes has organized?

Shopping, out to lunch, local theater productions, etc.

What transportation services does Wyndham Lakes offer to independent living residents?

We offer transportation to doctor's appointments and to other outings on the activities calendar.

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can independent living residents expect?

We have a great culinary team! Wyndham Lakes features restaurant style dining - our residents have choices. They order off menus and are served just like in a restaurant setting.

What common areas are available for independent living residents?

Our residents have the entire community at their disposal. Each apartment building as a common area with a warm, inviting atmosphere, providing a place for our residents to spend time with each other and guest they might have over.

What safety features or security measures does Wyndham Lakes offer to independent living residents?

Our Community is tucked away off the main road alleviating a lot of unnecessary traffic. We have round the clock staff, and all doors lock at 9 pm every evening.

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly! We sit on 13 acres with lots of walking paths and plenty of space for our residents pets to enjoy fresh air and play.

Does Wyndham Lakes work with an agency or registry to provide nursing and medical assistance as needed?

We work with several third party providers to ensure we are offering our residents the best care possible.

How many staffers are on duty in the daytime and overnight?

Wyndham Lakes meets and exceeds state mandated staffing requirements 24 hours per day , through the use of LPN's , Medication Technicians, and Personal Care Associates .

What safety features or security measures does Wyndham Lakes provide to protect residents who wander?

We have a secured memory neighborhood for residents who need more personalized care.

What programs or activities does Wyndham Lakes offer to keep residents engaged? How does the staff engage residents' long-term memories?

Residents in Memory Care participate in over 150 activities a month. Activities are typically held at the same time each day to give our residents a sense of consistency. These activities could include: daily reminiscing, memory fitness games such as historical trivia or word association games, crafting, gardening, life skills ( laundry folding, table setting, sweeping, etc), scenic drives, outings ( zoo trips, local ball games, out to lunch, walking clubs), exercise programs ( stretch & flex, bean bag baseball, sit & be fit), reading groups, Music & Memory programming, and more. We also utilize a specially designed cognitive computer system called In-Touch which stores a variety of brain boosting activities ( Karaoke, fill in the blanks, solitaire card games, word search, etc).

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Wyndham Lakes uses a collaborative approach to assess each resident. This is done prior to admission , with any change in condition , and as scheduled . This means we consider the opinions of all parties involved in resident care. These parties may include resident families, Physician's, Therapy Teams, the nursing Team, Caregivers and more.

What techniques does Wyndham Lakes use to support memory care residents during mealtimes?

Wyndham Lakes offers a regular diets , texture modified diets , and many other services that ensure that residents are offered options as their needs change This includes thickened liquids and assistance with eating.

How does Wyndham Lakes keep residents' families informed about their loved ones' health?

We keep our residents' families informed about their loved ones' health in a variety of ways which include frequent collaborative care conferences, ED Meet & Greets, phone calls, emails etc.

Describe the neighborhood around Wyndham Lakes. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

The neighborhood is a very unique setting. We are located in a residential neighborhood near River City Science Academy and Jacksonville Adventist Academy. Tucked off of Old St Augustine Road, we offer the perfect mixture of convenience and accessibility as well as privacy.

Is Wyndham Lakes affiliated with a hospital if more care is needed?

While we do not have any direct affiliations, Wyndham Lakes is located near several hospitals and skilled nursing options.

Costs for Wyndham Lakes

Cost of Assisted Living

Starting Price

Click to unlock price

Cost of Independent Living

Starting Price

Click to unlock price

Cost of Memory Care

Starting Price

Click to unlock price

Photos of Wyndham Lakes

Get Costs

Services and Amenities of Wyndham Lakes

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $2400/month
Independent Living Starting At: $2200/month
Memory Care Starting At: $3850/month

Room and housing options

1-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals
Dining Extra: Special Diet Restrictions

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services
Fitness Room

Guest services

Guest Parking
Guests At Mealtime

Diet

Vegetarian

Languages

English

General

Respite Care
Minimum Age: Yes
Pets: Yes

Range of services

Physical Therapy
Occupational Therapy

Licenses

Licenses: ALF Standard License
State Licenses: 5572

Get Costs

About Wyndham Lakes

Wyndham Lakes has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. At Wyndham Lakes, we believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.

At Wyndham Lakes, our staff is available 24 hours a day, seven days a week. Our nursing staff is committed to providing the best medical monitoring and care to each of our residents. We also utilize resources, such a physical therapy, and occupational therapy to ensure that your loved one receives the very best in senior care.

What Makes Us Special

Located in the heart of Jacksonville on 15 beautifully manicured acres with plenty of outdoor walking and lakes surrounding our Community. Screened in porches in our Independent apartments. We offer affordable solutions to your needs and offer comfort, privacy and peace of mind for residents and families.