Question 1

What are some recent off-site events that the community activity director at Wyndham Lakes has organized?

Accepted Answer

Shopping, out to lunch, local theater productions, etc.

Question 2

What programs or activities does Wyndham Lakes offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Residents in Memory Care participate in over 150 activities a month.  Activities are typically held at the same time each day to give our residents a sense of consistency.  These activities could include:  daily reminiscing, memory fitness games such as historical trivia or word association games, crafting, gardening, life skills ( laundry folding, table setting, sweeping, etc), scenic drives, outings ( zoo trips, local ball games, out to lunch, walking clubs), exercise programs ( stretch & flex, bean bag baseball, sit & be fit), reading groups, Music & Memory programming, and more.  We also utilize a specially designed cognitive computer system called In-Touch which stores a variety of brain boosting activities ( Karaoke, fill in the blanks, solitaire card games, word search, etc).

Question 3

What safety features or security measures does Wyndham Lakes offer to assisted living residents?

Accepted Answer

Our Community is tucked away off the main road alleviating a lot of unnecessary traffic. We have round the clock staff, and all doors lock at 9 pm every evening.

Question 4

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

We are pet friendly! We sit on 13 acres with lots of walking paths and plenty of space for our residents pets to enjoy fresh air and play.

Question 5

Describe the overall population of assisted living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

Accepted Answer

Average age is 80 & they enjoy playing cards and other games.

Question 6

What transportation services does Wyndham Lakes offer to assisted living residents?

Accepted Answer

We offer transportation to doctor's appointments and to other outings on the activities calendar.

Question 7

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can assisted living residents expect?

Accepted Answer

We have a great culinary team! Wyndham Lakes features restaurant style dining - our residents have choices. They order off menus and are served just like in a restaurant setting.

Question 8

What ongoing senior care training does the staff receive?

Accepted Answer

We are constantly learning new techniques to provide our residents with the highest level of person-centered care.  Some examples of care programming are:  Florida State Approved Dementia Specialty Training, Transfer Assistance Training, Behavior Problem Solving Training, CPR, First Aid and more.  We typically host several classes throughout the month, and offer refresher training courses during  monthly All-Staff Meetings.

Question 9

What safety features or security measures does Wyndham Lakes provide to protect residents who wander?

Accepted Answer

We have a secured memory neighborhood for residents who need more personalized care.

Question 10

Describe the overall population of independent living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

Accepted Answer

Average age is mid 70's. There is a wide variety of activities for our residents. They enjoy cards and outings.

Question 11

What places are nearby for independent living residents to enjoy?

Accepted Answer

Several shopping plazas as well as local restaurants and grocery stores including Walmart, Publix, and Whole Foods!

Question 12

What safety features or security measures does Wyndham Lakes offer to independent living residents?

Accepted Answer

Our Community is tucked away off the main road alleviating a lot of unnecessary traffic. We have round the clock staff, and all doors lock at 9 pm every evening.

Question 13

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Accepted Answer

We are pet friendly! We sit on 13 acres with lots of walking paths and plenty of space for our residents pets to enjoy fresh air and play.

Question 14

What programs or activities does Wyndham Lakes offer to enrich residents' well-being?

Accepted Answer

We offer a diverse activity program that enriches our residents' mind, body, and spirit. Our residents enjoy many favorite things such as exercise programs, shopping trips, trips to local theaters, lunch outings, musical entertainment, watercolor classes, sculpting, golfing, bowling, bingo and much, much more!

Question 15

What places are near Wyndham Lakes or within walking distance for assisted living residents to enjoy?

Accepted Answer

Several shopping plazas as well as local restaurants and grocery stores including Walmart, Publix, and Whole Foods!

Question 16

Does Wyndham Lakes work with an agency or registry to provide nursing and medical assistance as needed?

Accepted Answer

We work with several third party providers to ensure we are offering our residents the best care possible.

Question 17

How does Wyndham Lakes keep residents' families informed about their loved ones?

Accepted Answer

We keep our residents' families informed about their loved ones' health in a variety of ways which include frequent collaborative care conferences, ED Meet & Greets, phone calls, emails etc.

Question 18

What transportation services does Wyndham Lakes offer to independent living residents?

Accepted Answer

We offer transportation to doctor's appointments and to other outings on the activities calendar.

Question 19

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can independent living residents expect?

Accepted Answer

We have a great culinary team! Wyndham Lakes features restaurant style dining - our residents have choices. They order off menus and are served just like in a restaurant setting.

Question 20

What common areas are available for independent living residents?

Accepted Answer

Our residents have the entire community at their disposal. Each apartment building as a common area with a warm, inviting atmosphere, providing a place for our residents to spend time with each other and guest they might have over.

Question 21

Is Wyndham Lakes affiliated with a hospital if more care is needed?

Accepted Answer

While we do not have any direct affiliations, Wyndham Lakes  is located near several hospitals and skilled nursing options.

Question 22

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

Wyndham Lakes uses a collaborative approach to assess each resident. This is done prior to admission , with any change in condition , and as scheduled .

This means we consider the opinions of all parties involved in resident care.  These parties may include resident families, Physician's, Therapy Teams, the nursing Team, Caregivers and more.

Question 23

What ongoing training does the staff receive in dementia care?

Accepted Answer

We are constantly learning new techniques to provide our residents with the highest level of person-centered care.  Some examples of care programming are:  Florida State Approved Dementia Specialty Training, Transfer Assistance Training, Behavior Problem Solving Training, CPR, First Aid and more.  We typically host several classes throughout the month, and offer refresher training courses during  monthly All-Staff Meetings.

Question 24

How many staffers are on duty in the daytime and overnight?

Accepted Answer

Wyndham Lakes meets and exceeds state mandated staffing requirements 24 hours per day , through the use of LPN's , Medication Technicians, and Personal Care Associates .

Question 25

How does Wyndham Lakes keep residents' families informed about their loved ones' health?

Accepted Answer

We keep our residents' families informed about their loved ones' health in a variety of ways which include frequent collaborative care conferences, ED Meet & Greets, phone calls, emails etc.

Question 26

What techniques does Wyndham Lakes use to support memory care residents during mealtimes?

Accepted Answer

Wyndham Lakes offers a regular diets , texture modified diets , and many other services that ensure that residents are offered options as their needs change  This includes thickened liquids and assistance with eating.

Question 27

Describe the neighborhood around Wyndham Lakes. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

The neighborhood is a very unique setting.  We are located in a residential neighborhood near River City Science Academy and Jacksonville Adventist Academy. Tucked off of Old St Augustine Road, we offer the perfect mixture of convenience and accessibility as well as privacy.

Question 28

What is the care staff-to-resident ratio at Wyndham Lakes during daytime and nighttime hours?

Accepted Answer

From 7am-7pm, peak hours, there is 1 staff member for every 8 residents. From 7pm-7am, non-peak hours, there is 1 staff member for every 30 residents.

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Frequently Asked Questions

What are some recent off-site events that the community activity director at Wyndham Lakes has organized?

What programs or activities does Wyndham Lakes offer to keep residents engaged? How does the staff engage residents' long-term memories?

What safety features or security measures does Wyndham Lakes offer to assisted living residents?

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Describe the overall population of assisted living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

What transportation services does Wyndham Lakes offer to assisted living residents?

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can assisted living residents expect?

What ongoing senior care training does the staff receive?

What safety features or security measures does Wyndham Lakes provide to protect residents who wander?

Describe the overall population of independent living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

What places are nearby for independent living residents to enjoy?

What safety features or security measures does Wyndham Lakes offer to independent living residents?

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

What programs or activities does Wyndham Lakes offer to enrich residents' well-being?

What places are near Wyndham Lakes or within walking distance for assisted living residents to enjoy?

Does Wyndham Lakes work with an agency or registry to provide nursing and medical assistance as needed?

How does Wyndham Lakes keep residents' families informed about their loved ones?

What transportation services does Wyndham Lakes offer to independent living residents?

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can independent living residents expect?

What common areas are available for independent living residents?

Is Wyndham Lakes affiliated with a hospital if more care is needed?

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

What ongoing training does the staff receive in dementia care?

How many staffers are on duty in the daytime and overnight?

How does Wyndham Lakes keep residents' families informed about their loved ones' health?

What techniques does Wyndham Lakes use to support memory care residents during mealtimes?

Describe the neighborhood around Wyndham Lakes. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

What is the care staff-to-resident ratio at Wyndham Lakes during daytime and nighttime hours?

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