Bel Air Manor Newington, CT

My mom was in rehab at Bel Air Manor for two weeks. The people were nice. The facility was clean. My mom hated the food there. Her room was larger, and she had her own bathroom. Some people spoke, but not all of them. They were not as friendly as the other facility. They were more expensive.

This is one of the worst facilities I have dealt with in my life. They care absolutely nothing about their patients or their families. They give conflicting information depending on who you speak to and have zero interest in trying to coordinate those communications. They offer zero assistance for families who are truly in need and are only interested in getting you “off their books”. Forget trying to reach them for anything. They hardly answer the phone and when they do you have to leave messages. I left 6 messages for 3 different people and still got no response. They truly showed us where their priorities are. Not with patients or their families. I would highly recommend you do not send your vulnerable loved one here. They do not care, show no compassion and have zero safety polices in place for people who need it the most.

We placed my mother in Bel Air Manor mainly because it was well recommended, only if I had read the reviews I would have not have placed mother there. This place is a nightmare. Those providing direct "care", performed in a way I can only describe as something between indifferent and negligent. When we visited to find my mother's hygiene ignored, their water pitchers empty while she complained of thirst, or that she had been left sitting or lying in uncomfortable, sometimes excruciatingly painful positions for extended periods - nurses response "you have to wait until I get back from lunch to move you". Her dietary restrictions were ignored - her nurse decided to give my mother (3) nutrition shake which was a dietary restriction ordered by her kidney doctor - her response "she will be fine" well she wasn't she was sent back to the hospital emergency room from there because of the ignorance and negligence. Complaints to direct care staff were often answered with rudeness, no communication what so ever. Had we known what they were in for, we would've chosen a different place!! Very disappointed.

I had my mother at this facility. They had wonderful CNA's nurses, rehabilitation services, the food was delicious, and a great recreation department. They had music all the time and the recreation staff often visited to see if my mother needed anything. The dietary staff came to make sure she enjoyed her meal and if she didn't they would get her something else. I would highly recommend this facility to anyone.

My Mom was not showered, ignored. The CNA's felt it socks were not necessary for a 96 year old wearing sneakers. Her hair was never combed. Medically inept nursing. Do not out your loved there. It's tragic that such poor care and attitudes by staff are somehow acceptable for that facility.

We placed both of our parents in Bel Air Manor mainly because my mother previously had had a satisfactory experience there while in short term care. long term, however, was something of a nightmare. While some of the staff conducted themselves in a professional manner, too many, especially those providing direct "care", performed in a way I can only describe as something between indifferent and negligent. All too often, we visited to find my parents' hygiene ignored, their water pitchers empty while they complained of thirst, or that they had been left sitting or lying in uncomfortable, sometimes excruciatingly painful positions for extended periods. Complaints to direct care staff were often answered with excuses and sometimes hostility while complaints to management were responded to by reluctant and too often vacant promises. Our goal in placing our parents in Bel Air Manor had been to place them in a setting where they could been attended to and given comfort during their final days. Had we known what they were in for, we would've desperately sought an alternative.

My mother went in the for rehab, because she fell. The section of the building was wonderful, bright, cheerful, the nurses were good and caring. She not be on her own, we moved to the long term and it was horrible, the nurse aid were mean to the patient, I heard myself one of them say to a patient "you need to stop crying or I'm not going to help you. When I would look for a nurse or call to find out my mother was doing there were never a nurse around to talk to or answer the phone and my mother would have wait a long time to go to the bathroom because she would have to wait for someone to take, because she could not walk on her own because they always keep her in her wheelchair. They keep they patients by the nurse's station so they do not have to be bother. I keep telling them that I do not want my mother by station and they would that was what she wanted which was not true. They do not want to be bother by their patients. I am very sorry that I could not get my mother out of there. I would not recommend this place. The administrator really does not care, because when I would talk to her about concerns about things about my mom, she talk down to me and say well she is up in age.

The food was horrible. Staff some were ok but one nurse replied " what will you do if I wasn't here." After Inasked could I take a real shower after 5 days of not having a bath or shower. I was wondering if they were into smelling my funk ... Maybe they liked smelling me but even I could bear the scent another day.