We placed my mother in Bel Air Manor mainly because it was well recommended, only if I had read the reviews I would have not have placed mother there. This place is a nightmare. Those providing direct "care", performed in a way I can only describe as something between indifferent and negligent. When we visited to find my mother's hygiene ignored, their water pitchers empty while she complained of thirst, or that she had been left sitting or lying in uncomfortable, sometimes excruciatingly painful positions for extended periods - nurses response "you have to wait until I get back from lunch to move you".
Her dietary restrictions were ignored - her nurse decided to give my mother (3) nutrition shake which was a dietary restriction ordered by her kidney doctor - her response "she will be fine" well she wasn't she was sent back to the hospital emergency room from there because of the ignorance and negligence.
Complaints to direct care staff were often answered with rudeness, no communication what so ever.
Had we known what they were in for, we would've chosen a different place!! Very disappointed.

Bel Air Manor Newington, CT
Offers Nursing Homes
11 Reviews

Reviews of Bel Air Manor
Nursing Home Reviews for Bel Air Manor
April 08, 2021
I am a friend or relative of a current/past resident
February 21, 2018
I am a friend or relative of a current/past resident
I had my mother at this facility. They had wonderful CNA's nurses, rehabilitation services, the food was delicious, and a great recreation department. They had music all the time and the recreation staff often visited to see if my mother needed anything. The dietary staff came to make sure she enjoyed her meal and if she didn't they would get her something else. I would highly recommend this facility to anyone.
February 09, 2018
I am a friend or relative of a current/past resident
My Mom was not showered, ignored. The CNA's felt it socks were not necessary for a 96 year old wearing sneakers. Her hair was never combed. Medically inept nursing. Do not out your loved there. It's tragic that such poor care and attitudes by staff are somehow acceptable for that facility.
July 23, 2017
I am a friend or relative of a current/past resident
We placed both of our parents in Bel Air Manor mainly because my mother previously had had a satisfactory experience there while in short term care. long term, however, was something of a nightmare. While some of the staff conducted themselves in a professional manner, too many, especially those providing direct "care", performed in a way I can only describe as something between indifferent and negligent. All too often, we visited to find my parents' hygiene ignored, their water pitchers empty while they complained of thirst, or that they had been left sitting or lying in uncomfortable, sometimes excruciatingly painful positions for extended periods. Complaints to direct care staff were often answered with excuses and sometimes hostility while complaints to management were responded to by reluctant and too often vacant promises. Our goal in placing our parents in Bel Air Manor had been to place them in a setting where they could been attended to and given comfort during their final days. Had we known what they were in for, we would've desperately sought an alternative.
May 02, 2017
I visited this facility
My mother went in the for rehab, because she fell. The section of the building was wonderful, bright, cheerful, the nurses were good and caring. She not be on her own, we moved to the long term and it was horrible, the nurse aid were mean to the patient, I heard myself one of them say to a patient "you need to stop crying or I'm not going to help you. When I would look for a nurse or call to find out my mother was doing there were never a nurse around to talk to or answer the phone and my mother would have wait a long time to go to the bathroom because she would have to wait for someone to take, because she could not walk on her own because they always keep her in her wheelchair. They keep they patients by the nurse's station so they do not have to be bother. I keep telling them that I do not want my mother by station and they would that was what she wanted which was not true. They do not want to be bother by their patients. I am very sorry that I could not get my mother out of there. I would not recommend this place. The administrator really does not care, because when I would talk to her about concerns about things about my mom, she talk down to me and say well she is up in age.
December 26, 2016
I am/was a resident of this facility
The food was horrible. Staff some were ok but one nurse replied " what will you do if I wasn't here." After Inasked could I take a real shower after 5 days of not having a bath or shower. I was wondering if they were into smelling my funk ... Maybe they liked smelling me but even I could bear the scent another day.
January 22, 2016
I visited this facility
This is a great place, people are happy and the patients are getting good care.
January 15, 2016
I am a friend or relative of resident
the administrator Marianne and director of nursing don't know what they're doing bringing the whole building down...had family member there before they were there and facility was excellent...now I got a family friend and the facility sucks especially with care of nurses and cna's...no moral ...bad attitude....especially from administrator
December 10, 2015
I am/was a resident of this facility
Best Place. Great staff
July 17, 2015
I am a friend or relative of resident
My parent has been several times. When you first go there, everyone is accomidating. The service from nurses and aids are not the best. They are not all bad. Just a matter who you get. I always had to chase for information and felt I was out of the loop. The aids I found the worse. The bed side manner to your loved one is rude and short.
These are ill people in this home, and they should be treated as a person and with respect. The food there is cheap and unhealthy. I will think twice about returning a loved one there.
November 28, 2013
I am a friend or relative of a resident
Bel-Air Manor was a newer facility. However, I was not thrilled at Bel-Air. They didn't seemed to know one hand and didn't seemed to know what the other hand was doing. I had to talk to the aids and nurses every day to get information. I was not happy with Bel-Air and I would never go back there. It had a rehab area on one side and had a physical rehab with machine in one end of the building and above that was the rehab area of Bel-Air. But they also had facilities of convalescent homes.
Services and Amenities of Bel Air Manor
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 075393
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 71
About Bel Air Manor
Bel Air Manor is a senior living provider in Newington, Connecticut that offers residents Nursing Homes. Contact Bel Air Manor for more details on services and rates.
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