The Residence at Ferry Park

My wife is in Brookdale Rocky Hill. We're pretty satisfied with everything right now. Her apartment is very good, has plenty of room, and is in excellent condition. The staff members are all very good as far as I can tell so far. The dining area is very nice, and there's enough room. There are exercises and a lot of activities every day. They have good recommendations, and the staff members we talked to were very cooperative, very pleasant, and knowledgeable.

Brookdale worked with us financially, and we’re very happy with them. The staff is very caring, and they know what’s going on. The room is very nice, it has what she needs, and it’s clean. The food is very good, and there are three meals a day. They have a full schedule of activities like music, exercise, and taking them out sometimes to the restaurant, and they keep them active.

The staff was extremely helpful and friendly, gave us a full tour of the place, and introduced us to everyone that works there. They seemed to really enjoy their job and interacted well with the residents. The place was immaculately clean, very nice, and well appointed. The rooms were very nice, not huge, but that's OK because they don't need to be, although some of them were larger than others. The dining room was absolutely beautiful. The one thing that I really like is that every morning, the residents will sit into a common area, look at the newspapers, and watch the news together, and they discuss what's going on in the world as a group. It's something that draws everybody together. They also have Wii and pool tables. I was impressed with Emeritus at Rocky Hill.

Emeritus had an opened central gathering area where they could get together and watch TV. It had a bar, a pool table and a nice lounge area to watch the fire. So, that was very nice. However, it seemed not well kept. There were some debris on the floor like napkins and cups. When I used the public bathroom, it was not really clean. We called the head and the lady said the one-bedroom apartment is available for my parents with perfect location. Then she said: "Don't come on Saturday because we have an event going on. But feel free to come by on Sunday". So we went by on Sunday and then the lady said: "Oh, I'm sorry I rented it yesterday". I said: "Well, you told me don't come on Saturday because you have an event going. It has a perfect view for my parents who want to come here. Then we come on Sunday, you told me you rented it on Saturday to somebody else. I thought you're going to hold it for us." So, I blasted out after that. Then her supervisor called me later to ask how things went and I told him the same thing and I said: "I don't like being lied to, you know. You told me you're going to do something, you better do it". So, Emeritus, I liked it the first visit and then they tried to put us into this tiny little room and was not suitable. The wouldn't budge in the rent. After double-crossing us, they wouldn't budge in the rent that they were offering. So, I was not very happy with the management over there. It was a nice place, but the management seemed to be dropping the ball.