Brookdale Chatfield

Martha

Brookdale Chatfield was very nice. They answered my questions. The tour was good, so we're considering that. The community seemed active in memory care. It seemed caring, clean, and up-to-date. The rooms are adequate. It seemed clean and well-kept. The staff who gave me the tour was thorough, knowledgeable, and answered our questions. The menu seemed adequate, and the cafeteria was clean. We observed an exercise class, which was well attended. They have secure and lovely outdoor spaces.

William

My mom is at Brookdale Chatfield. She is in independent living. We're pleased with the whole operation. They're very good. They're good to her. She seems happy there, and no complaints whatsoever. It's updated and in good condition. The grounds are beautiful. The staff members are pleasant and professional. I like them. Food is excellent. Activities start at 8:00 in the morning, and they end at 8:00 at night, and she can do whatever she likes. They have bingo, exercise, religious exercises, whatever she wants to do, it's available. Everything is expensive, but I think it's worth. I think it is a good value. They have activities all day long. They have a library, they have computers, they have beauty salons, and laundromats, and anything she would need for daily living.

Maryann

I liked Brookdale Chatfield a lot. They were very good, but the location was tough for me. They had a nice facility and a nice set up. The garden was very nice.

A.

We are staying at Brookdale Chatfield. The place is OK, although there's a lot of things I would have changed. Most of the staff are wonderful, but there are a couple who I have a problem with. It's not really a big deal, but I just have been having trouble with the maintenance. I've been trying to get them to come down and put up curtain rods, and it didn't work out too well. The food here is OK; it could be better, but it could be worse, too. The facility is very nice, and my apartment is quite spacious. It's got a nice welcoming entryway and a lounge area with a fireplace. There are a lot of activities here. I've already been to Bingo once, I've watched a movie documentary once, and they also have exercises every day. I haven't been involved in anything more than that. They don't really invite you, you just get a paper and you see what's going on, and if you want to, you can go. The reason I would want to do more is to get to know people because with social distancing, you really can't get to know anybody. It's really been difficult for me, but it's not their fault.

Marylou

I'm very pleased with Brookdale Chatfield; moving in was a hard decision to make. What I like most about them is the idea that they have walking trails so I could walk inside, that I would be cared for by having meals provided, and the apartment. It was newly renovated, there were nice white appliances, light colored rugs, and it was just lovely. I met a few staff members. I talked with the marketing person and he was very forthcoming with all my questions and he answered them. I talked to the chef who was also very good in answering my questions. I like the location because it's near my daughter; this location is right next to a mall. They have exercise classes, art and painting amenities, the usual things that senior places have.

MK001

The staff/administartion had very poor communication & accountability. We found the quality of care to be poor including safety & supervision of residence. Staff were never readily available for assistance or present in the common areas. Due to the poor care we chose to move our loved one in less than a year.

Provider Response

Review09132019

My wife has moved into Brookdale Chatfield. I'm very satisfied with it. The living atmosphere is favorable. She has a very beautiful, large corner room. It has free window, a large toilet facility, and a shower. The staff is favorable. The meals are feasible. They do exercises, listen to music, they go on trips, and there's a TV room. The facilities are very nice and very bright.

Doug

The rooms at Brookdale Chatfield were very well appointed and very nice, not overly spacious, but certainly well laid out. The staff and the lady who showed me around were nice and very thorough. It was close to everything as far as shopping and the City of West Hartford. It was a very nice place. The dining room was very nice. They have a room that has billiards, a place where you can get your hair done, and a little gymnasium with machines.

Mark010374

The staff at Brookdale Chatfield seemed very supportive. The residents there seemed very happy with what the staff was doing for them. The organization is one where you pay on a monthly basis as opposed to buying in. The rooms seemed small. They had different sizes from very small efficiencies up to 2-bedroom units, and if we were going to move there, we would probably look at one of the 2-bedroom units. The community itself looks like it’s been around for maybe twenty years, but they have done a good job of maintaining it so that everything looks fresh and good. The kitchen facilities were up to date. The stove and the refrigerator were all new. Any time anybody moved in, they completely renovated that particular unit -- put in new carpeting and repainted -- so when you moved in, the unit itself looked very new. We were quite impressed with everything.

Claire851715

Everybody at Brookdale Chatfield has been nice to us. The food is not bad at all; it's actually pretty good. The people are nice and accommodating. So far, it seems like a very pleasant place to be. There is a room with physical fitness equipment. They've just constructed new buildings for assisted living.

Anonymous109656950

I was actually disappointed with Brookdale Chatfield because it was under construction. It looked pretty bad. The apartments were nice. I thought they were of good size.

Susan90141150

We chose the Chatfield for my aunt because they had a special running that month and we could afford it. They have a movie every other night, for she likes to be social. They have the typical things, like bingo. They have culture clubs. I think the activities have been the best thing for her. They have great food there, and there's an everyday menu that they can pick from if the meal of the day isn't something they like. They're extremely accommodating about meals. They do breakfast and dinner. They have a little cafeteria where people can order lunch and pay for it; it's not included in the rent. They were very accommodating about answering all my questions. The follow-through hasn't been as good as I would like. They're very enthusiastic and excited in the moment, but then when I followed through the following week, not everything always happened. It's extremely clean; you don't worry about that. I think they're doing a good job.

Charlotte2

Overall it was very clean and well maintained, like that you would expect of a nice hotel. There were no odd smells or strong cleaning products. We were all impressed by the promotion of healthy living, physical fitness, and mental help if needed. A large pool and workout area, all pluses. I mean, it definitely had an old people vibe walking around, as in the carpet and floral decorations, though, that's the sort of thing that would bug me and not my boyfriends grandmother.