Brookdale Central Whittier

My father-in-law chose Brookdale Central Whittier. He just said he wanted to live there. It seemed like the staff was friendly, the people were friendly, and the facility was clean, bright, and appealing. They do room cleaning and laundry once a week. They have a nurse onsite and they serve you your meals in the dining hall.

I went to tour Brookdale Central Whittier. It was a very nice facility. They're nice people, too. The staff was very nice. Very warm feeling. Friendly service. They had a center patio. There were people sitting out there. They have a lunchroom and a game room. There were people in there and there was someone watching TV. In the hallways, there were chairs there and there were friendly people there that were just having snacks, enjoying and conversating with other elderly people that are there, too. It was nice to see that. They were all having a good old time. It didn't matter if their family members were there or not, they were happy. If I have to leave my mother-in-law there, I would be happy because I know, that if I couldn't go every day to visit her, at least she would be surrounded by those people that will keep her happy and friendly. I got to see one of the sample rooms, and it was nice, and it looked pretty private. The community is in a good area, so that's well recommended. I know people don't want to go visit other people if they feel unsafe, and in that general area, it's very safe. So I would recommend that community because of its area and its tranquility and because it's safe and it's in a nice area. I saw the dining area and it was very big. They said that if your family member has a birthday coming up or something, you can reserve it and have a party there for them, and they will let you use the whole area to yourself. So that's nice of them. The place was well kept, clean, and maintained.

My dad has already moved to Brookdale Central Whittier. I like the community, they're very friendly people and very friendly staff members. He loves the activities, they play a couple of bingo games every night, and there are exercises, so he enjoys that. He said the food is good, and he's a very picky eater. I love the staff. They have a salon and they have their activities that they do in the courtyard, and they have a game facility.

I went to Brookdale Central Whittier last Saturday. The staff was very nice. The facility was so-so. They had a nice little courtyard. They had activities like flower arranging that was going on while I was there.

Brookdale Central Whittier is a very nice place, and we were very interested in it, but when they quoted $6200 a month or whatever, it's just that wasn't going to happen. I also saw the other facility but I preferred the Whittier one as far as location and the facility. I did like it. I thought the staff was very friendly. We were very interested because we liked what we saw. They were very friendly and informative. It was a pretty warm environment when we saw them interacting with the other clients there. Everyone was smiling. Everyone seemed very happy and very friendly there. It was very clean. It met my expectations as far as the actual facility.

Mom moved into Brookdale Central Whittier. That was close to my house and was less expensive than the other one from the same company. Also, they sounded nice over the phone, so we chose it. My mom's room is spacious, it's not bad, and she has a roommate. The room is nice, it's not a bad-size room, just the bathroom is quite small. But besides that, it's good. I'm furious with the staff. I have a meeting with them soon. I would never recommend this place to anyone. They were offering flu shots and booster shots. I left a message for the nurse and she called me back. She was like, "Hey, so I'm calling you back in regards to your mom. What is it that I can help you with?" I was like, "Yeah, you guys are offering booster shots and flu shots? Would you be so kind as to please give her the booster shot, but make sure, make sure, make sure not to give her the flu shot. No ifs, no buts, no nothing. Please do not give her the flu shot as her body doesn't react well to it at all." I was laying that to her multiple times, and then I called her back trying to find out how my mom was doing. Even after I think she got the booster shot, I still wanted to know how she was doing. She's like, "Yeah, don't worry, your mom is fine. We gave her the flu shot, she's fine." That's when I lost it. I was like, "What do you mean you gave her the flu shot even after I asked you not to give her the flu shot?" She's like, "No, no, no, I meant to say the booster shot," and I believed her. You know, we could accidentally say something wrong sometimes, we're human. She's like, "Yeah, don't worry, absolutely no problem, she's fine." I was like, "OK, great, I'm happy." I was like, "Oh, good, good, I'm going to come and see her anyway." Then I went to see her. Her roommate tells me, "Your mom has been sick since they gave her the flu shot. She has been really sick." I was like, "What do you mean they gave her the flu shot? She told me she gave her the booster shot." She's like, "No, your mom doesn't qualify for the booster shot just like I didn't either." I was like, "What do you mean?" "You have to wait six months from the time that you got your last shot." I was like, "Oh, but she told me she gave her the booster shot." She's like, "No, I don't know, but you need to go downstairs and verify with the nurse. She's here right now. I know, because I saw her." I went downstairs, I could hear her say to the representatives, to the personnel on the walkie-talkie, "Tell her I'm not available," which is fine, she could be with that person or whatever or what have you. So she doesn't call me back and she doesn't call or anything. I left a message. Then she called me back the next day and she changed the story completely. She's like, you never told me. I said, "Now you're flat out lying because I did call you multiple times not to give her the flu shot. And then I called you to verify how my mom was doing. And then you lied, you changed the story." And she's like, "Oh, I'm so sorry, I didn't mean to do that." But you know, she's been sick. "Oh, really? She's been sick?" I go, "So you didn't check on her for a whole week. You don't even know that she's sick," and she's like, "As soon as I get to work I'll find out, I'll go check on her, and then I'll let you know." I never received a callback. So then I sent an email to the office. The next day, I gave her more than 24 hours to get back to me, she didn't. Then I went back to visit Mom again, and I found that right after she received the flu shot she fell a few days later. They didn't tell me, it was her roommate who did. By law or their policy, if a patient falls, they're supposed to call the family member, and I never received a call. This other nurse's assistant started coming up with lies too. She's like, "Oh, I did call you." I said, "Which number, because if you called me I would have received the call. I didn't receive a call, or you did leave me a message, or even text me, or email me, which number did you call me on?" Then she started making up different numbers. I was like, "That's not my number." And she's like, "Oh, that's what I thought." "What do you mean, you thought? " She's like, "Oh, I called three different numbers." I was like, "OK, what are the other numbers?" She couldn't tell me. She said, "Oh, I called a medic and I called Kaiser Permanente doctor." I said, "OK, so what did the doctor say?" "Oh, I left a message. I don't know." I said, "Well, you wouldn't want to know what happened, what the doctors are saying? Did they come there?" She said, "Oh, I was off for the next few days. I don't know what's going on." I was like, "You've been at work the whole day, the next day you've been at work the whole day, and you're telling me you don't know?" This is not acceptable, not acceptable at all. They keep on making up lies. She's like, "She didn't fall in front of us or anything, we found her like that." I said, "Really? Her roommate told me she fell in front of you guys." She pretended she didn't hear me and I said it again. And then she looked up, avoiding eye contact, and then she's like, "Oh, yeah, yeah, that's what I said." So if they can lie bluntly like that, what kind of scam are they running? This is disgusting. When we started everyone was friendly and nice. I didn't know this is how they are. I just never expected someone to lie like that. Two different employees within the same week. I can only imagine what they do when people are not looking. Thank God I had a witness.

Brookdale Central Whittier has the ability to provide my mom with personal care, hygiene showering, and medication oversight. The two people that I met, including the person who was like the director of operations, were well-informed and educated. I would feel comfortable with them and their professional standards having my mother at their facility. The place was clean. I didn't see any evidence of deferred maintenance. The paint looked fresh. The carpets looked clean, and everything looked neat and orderly to me. The elevator looked convenient, even if you're in a wheelchair because the panel is in a position that would be easy to reach. The facility's layout was a courtyard perimeter style, so that it would be impossible to get lost. If you're walking around the hallway, you'd eventually come back to the entryway. There would be somebody always onstaff to make certain that you weren't confused. They would be able to get back to your own room, dining room, or their entertainment room. Their central courtyard is available to the residents. All the hallways circle back to the main entryway, where there was always somebody present to make certain that the residents didn't go unnoticed.

My relative has moved into Brookdale Central Whittier. Everything has been great so far. They have helped her move in; they provided the movers to get that done. They have been pretty great about everything so far. The staff is friendly and caring. The apartment is bigger than we expected; it's very accommodating. One thing my relative loves about the place is the variety of food that they're offering. She also likes the movie nights that they have in their small theater there.