Upland Rehabilitation and Care Center

Upland Rehabilitation is a very good place. I didn't have to do anything, they did it all. We didn't have to bother them, we didn't have to fight with them or argue or anything. They've accepted us under Medical and they did their job.

This 197 bed facility has undergone a remodeling; it was clean, but as with most skilled nursing and sub-acute facilities I did detect a slight urine odor. Short term and long term care is available including hospice care. There was a lot of activity when I visited; I heard a patient asking for help as she tried to get out of her wheelchair at the rehab center. The rooms are two to four patients per room without any private rooms. I really liked the walking path built for patient rehab; it's made with different materials and concrete stairs. They also have a community garden for patients to use for rehab (a patient in a wheelchair was watering the plants).

This facility provides rehab services to include physical therapy and occupational therapy services. The facility appeared to be divided into two parts. One side is for the patients who are there for rehab following a stroke etc. and the other side is for those patients who need longer term. Clean facility with a remodel in progress. Easy access for entry and exit. Plenty of parking on the west side of the building. Friendly staff that appeared to be engaging to the residents. I noticed residents outdoors enjoying the sunshine. I got a positive feeling during my visit.

My loved one is miserable at Upland Rehab.He never gets his medication on time.He never gets his evening snack that the dietitian prescribed for him to gain back some weight. He goes hungry.His roommate always has over four visitors in their tiny room until after 10:00PM. His roommate is a Mexican National. They shouldn't have been roomed together.They can't communicate. The worse thing is that when my loved one calls for help it takes over an hour for somebody to come and see what he needs. Sometimes his wheelchair is moved out of his reach. So, he can't even get up to go ask them for help. They don't care anyway.They treat him as if he is bothering them.He doesn't ask for much. Just that they treat him with respect and provide him with what is prescribed to him.