Cottages at Palm Springs

Shelly

It was a very, very nice facility. I liked how they had communal eating, they had a beautiful setting for a living room area, their rooms were very spacious, and they would be assisting with showers and assisting with meals if needed, so there was plenty of help. The grounds were very nice, the whole facility was very lovely, and the people were very nice. The staff members were very, very friendly and helpful.

Provider Response

Chaz

It was very nice. I was very happy with it. Each building had a handful of residents and each had its own living room, kitchen area, and dining area as opposed to one big cafeteria that everyone had to congregate in. It seemed more intimate, more like a home rather than a facility. Each building also had a couple of porches where they had rocking chairs outside. The landscaping was very nice. It was perfect. Every bush was trimmed and there were nice grassy areas. All the courtyards were internal. They weren't facing the street. It seemed like they had a lot of activities going on there. The staff I met were great. They were the nicest they could be and they were very helpful.

Provider Response

Gene

It is a top choice for me. It's right across from the library. I could get to the library, so it's a good location. I live about five blocks from it right now, so it's not too far of a stretch to go there and it will still be in the neighborhood. The facility itself is made up of clusters of apartments and rooms. Each one of them has a dining area. Everything that I needed is right under one roof, so I wouldn't have to go very far. It doesn't have the feeling of a building. They are a group of very large cottage clusters, and there's a lot of greenery between the buildings and stuff. It's an unusual kind of way because everything else is one structure. It doesn't seem quite that institutional. It was a bad day when we toured. It was one of the few days we had where we're having a cool rain experience. There wasn't much the staff could show me that we could see without getting wet. She showed me the main building and then we walked maybe 25 to 30 feet over to the next complex. However, the staff was very friendly and helpful. She was very professional about the whole thing. I'm considering going there.

Provider Response

Joan

I toured. They were just nice, nice people. The facilities are beautiful. It is just very expensive. Everything was just very beautiful, very comfortable looking. It was just lovely. Lovely facilities.

Provider Response

Juli

My father has moved in. It's been a really good experience. They've been supportive and responsive, which has been a huge help. It's a very nice community. The overall condition and cleanliness are good.

Provider Response

Cathy

It was a very nice facility. I saw residents doing exercises in a class. It looked like everything was pretty well kept and well-maintained. The staff members that I encountered were very nice and very helpful.

Provider Response

Barbara

It was very homey and very inviting. The furnishings, the grounds, and everything I saw upon entering the community just felt very cozy and warm. The employees were interacting positively with the residents. The amenities and the rooms were just basic though, but it was very clean. Also, I wasn't there long enough, so I didn't see a lot.

Provider Response

Dan

My mother has moved in. I'm fine with it. The grounds are beautiful. The rooms are adequate and the dining facility is right outside everyone's door. They have six buildings with 15 rooms a building. I'm very happy with it. With the staff, it's kind of like the squeaky wheel gets the grease. If something's not adequate and you tell them about it, then they will fix it. If you don't tell them, then it won't get fixed. I haven't eaten the food, but my mother's eating more since she's been here than she was at home, so it must be pretty good. She hasn't done much as far as activities. She hasn't even been here two weeks yet. I was here with her today and they had music outside and we just came back from that and it was nice. They had a lady singing songs for everybody and they had a happy hour.

Provider Response

LW

I went to look here. The grounds are lovely. The rooms were a good size and nice. The gathering room for entertainment is pretty small. The staff was friendly. There were people there who had finished breakfast. I asked them about the food, but nobody said anything. Then finally one guy said, " Well, I guess it depends on the day." I wouldn't call that a rave review. They have a salon.

Provider Response

Edmund

I looked here. It was nice, the one problem I had with it is the mix of men to women. I would have been in a very small minority, and that just did not appeal. The facility was nice, but I would have to rate it as the second choice on the list. It had a nice ambiance about it. The common rooms were very well appointed, comfortable, and warm. The rooms themselves left a little bit to be desired as far as space. But I did see a unit that would have been possible. The staff is very professional and pleasant, but not quite as warm and welcoming as the other place. The one disadvantage was that it had no pool, and my doctors have been after me to use the swimming pool. Their layout was considerably different from any of the other facilities I looked at. They had three basic assisted living cottages, they're quite large buildings, and each one had its own facilities within it. It would separate you down into smaller social groupings. I could have lived with that, but I prefer having an open community.

Provider Response

James

I liked it. It seemed to have the services we needed. I thought it was a little bit expensive. I think it needs a little bit of updating. I like that because it was a cottage situation. There was lots of space for my mother-in-law to walk, and the patient to staff ratio was very good there. I saw a lot of staff there. They seemed cheery, bright, ready to help, and very happy with their jobs.

Provider Response

Ilse

I did a tour. It was very nice, cozy, but there was a heaviness and darkness above me when I walked in. There was a misunderstanding. I had an appointment and there was an emergency and he had to leave. When I arrived for my appointment, they told me that there was no appointment. I had the printout from the computer and showed them. She went and got the health administrator, and he took me around. He was fine, he didn't do that regularly, so there were some little things that he didn't know. But all in all, he was very nice, very accommodating. He did the best he could under the circumstances. There was a dining area in each cottage. The staff stood up to the plate. It was very nicely kept, that is no doubt, it's clean. It feels more like an institution. The furniture was beautiful; I'm very traditional and I love traditional furniture. It wasn't airy, so you felt like you were old and sick, because of the feeling you got.

Provider Response

icecreamschatz

The service and care are excellent here. My mom feels very safe here and is getting the best care . Tom and Robert and all of the staff are caring and helpful. My son picked the place and he did a excellent job. Thanks for all the attention My mom is getting.

Provider Response

Tony

I was able to tour. The staff members were nice. Everything was fine, it's just for the money, the room was small. The facility itself was nice. The neighborhood was not quite as nice as the other place, but the location was good and the layout was OK.

Provider Response

Modseskis

The team members are absolutely top notch! Moving in from out of state created some unique challenges; however, the team was on top of it with perfect suggestions along the way! The facility is beautiful and very clean. Would like to thank Kalyn, Robert, Marisa, Patty, Jim, Janet, and Daniela for their professionalism and genuine care and concern along the way.

Provider Response

Bonnie

I was very pleased, but it was more than we could afford, and it's too far from where our home is, so distance is a problem. Nevertheless, I was impressed with the fact that a lot of their employees have been there for many years. They're very friendly, too. The layout was good, and the place was well cared for. For people who live there, there are a lot of amenities close by that they could access.

Provider Response

The Andersons

Thank you so much Sales Team! You guys have allowed us to honor Boyd's wishes of staying in Palm Springs and we know that he is cared for greatly. It's been so hard as we want him here with us in Colorado (where he does NOT want to be). Without you guys there in Palm Springs we would have moved him up here, which we know mentally would have been even harder on him. So our gratitude is exponential!

Provider Response

Leona

I visited and a supervisor walked me through the grounds. I think what is included in the price is cleaning up and bringing in your meals, they give a cable TV, but if you want someone to do medicine or other things, you have to pay them more money. The room was very nice and beautiful. They also had a restaurant. They had exercise and that sort of thing and they also had therapy, but you have to pay additional money for memory care and things like that. They offer you a base price and that includes the apartment, your meals, housekeeping, cable TV, and a ride to the doctor, but after that, if you had some needs, like you want someone to put the medicine together and give it to her, showering her and all that, you have to pay extra money. You need to be healthier than my mother; it would be a terrible place for my mother. You got to be able to take care of yourself there. I just had one visit and it made a nice impression. I liked it.

Provider Response

Brit

On Sunday, November 15th, Lydia responded to my call to assist my husband, George, with his TV. We are so grateful for her help, her concern for the residents. Lydia is always a pleasure to speak with. I give her 10 stars!

Provider Response

Adam

I am very please with the care my mother receives. The caregivers are excellent and very attentive to mother's needs. I feel they go above and beyond their duties in caring for their residents. It has my highest recommendations!

Provider Response

Arlene

When medtech Janet says, "I'll take care of it", it will be taken care of soon, not next week. Janet has the foresight and attentiveness to prevent issues before they escalate. While it is a warm and welcoming facility, it is made more "user friendly" by Janet and her enthusiasm. Thank you, Janet.

Provider Response

Cathie

Why I chose for my mom over some of the other ones was because of one, location, two, the way they manage their medicine, and three, the grounds. I like that it's all one level and the cottage situation. They have good reviews. They have lots of daily memory care activities and her room is quite large. It looks like they have a lot to offer when it comes to food, but because of COVID we haven't gone in to have dinner with her yet. The staff has been excellent and very responsive. The facilities are fantastic. I like their entire layout.

Provider Response

ELGreen

Just remember to get all medical test done in advance if possible, makes the move less stressful for both the family and the new resident. It just helps. Otherwise it was easy and everyone was very nice and helpful.

Provider Response

ThisGrandson

This facility has friendly staff, and is kept relatively clean. There is no pool, which I feel is an essential tool for maintaining elder health. I have been told that the exercise classes are not available daily. Same with entertainment activities; they seem to be somewhat few and far between, when I would think there should be something each morning, and each evening at least. I have also been told there is not always fresh fruit available for the residents on a given day, let alone a given meal.. it's possible that's not completely accurate, and the selection of fruit is the real problem. Either way, I feel my relative should have access to just about any food she reasonably desires without family needing to bring her supplies. There is limited transportation options, and I have been told it's not always an option to join the group outings if another resident who needs to use the lift also wishes to attend.. again, however, these outings don't seem to be as often as I would like. There are no heaters in the bathrooms, and if the resident desires one, they must purchase it themselves. Any assistance the resident needs (getting dressed, going to the bathroom, bathing or the like) comes at an extra fee, which is not completely unreasonable, but which new residents should be aware of, as the price is already substantial enough you may well expect those kind of services would be included. The rooms are reasonable small bedrooms with a private bathroom, and a mini fridge. (Or, maybe the family brought in the fridge) A couple hundred square feet, there's space for a desk, lazy chair, bed, and the dresser / TV. There's not really any storage space, or enough room to comfortably pursue a hobby, such as sewing, in the room. Every time I speak with my relative, she complains about the food, complains about being bored, complains about lack of exercise, and complains that she's not part of a community. It's all good natured, and something of a hobby of hers, so it's hard to say what the situation really is during my infrequent visits, however, I really feel the facility doesn't do nearly enough to try to provide stimulation and exercise for the more geriatric residents.

Provider Response

srh9

Can't say enough of how pleased I am with the care my Mother is receiving. She seems to be settling in very nicely and adjusting very well with the help of the wonderful staff. Especially Judy, John and Pamela. You are angels!

Provider Response

Jessie

Met Judy S. Visited the facility in May and loved the warmth with which we were met and made the decision right on the spot that this was home.

Provider Response

JoanH

It was very nice, but I was horrified by the size of the rooms and their closets. They were very small. They have studios and one-bedrooms. I had lunch there and it was very good. Their staff was very nice and very warm. However, I couldn't get over the rooms.

Deanna

We saw the assisted living and memory care facilities. It's very nice, and I have my mother on a waiting list there. The apartment was nice and good sized. The staff was all very nice. They had a van that will take people to doctors' appointments and outings. The dining area was very nice, it's like you're in a little restaurant where they serve you, and the food was good.

Provider Response

jhandassociates

I can’t tell you how happy it makes me to hear my mom tell me she loves the girls here and that they are so loving and caring. Came for a visit today and was greeted by Grace A., she told me it was National Happiness Day and to remember to make it a great day. So thankful to the staff in Elm, and many thanks for making my mother feel loved and at home.

Provider Response

Sandee123

My sister has been in memory care for the last 5 years and our whole family LOVES this place. We all feel the staff has wings, truly you have to have such a tender heart to work here and they do! Course, someone in our family calls her every day so the staff knows us and they know we are on top of her care - they call us by name and we know all of them, many feel like family!! I have not eaten here but my sister says the food is great! The facility has just gone thru a renovation so the decor in the family rooms and surrounding areas are up to date and beautiful, as are the grounds. If I were you, would not hesitate to put my relative here!

Provider Response

Victor8

It was very nice. It was one of the two places I'm looking at. However, transportation is a problem for me.

James93423750

This was the facility we liked the most. If my mother-in-law is going into a home, that’s where she will go. We went through one of the buildings and saw the facilities in that building as well as the one for the Alzheimer’s patients. We visited the main buildings and the grounds, too. We really liked the idea of separate buildings, where each building had something like 15 patients and its own dining room. We thought that would be really good for my mother-in-law. Also, it was just a smaller atmosphere than the ones we've read about or visited. The building itself is pretty much self-contained. It’s very clean. Everybody there seemed to be enjoying themselves. There are people in the common areas talking and playing games and stuff. We saw the larger apartments with more than one room. They’re very nice. We visited the one with a single room; I thought that would just be perfect. It's a very nice size, and it can be set up to meet the needs of anyone I can imagine. The rooms in the dementia area were the same as in the other buildings, except there’s more security, of course. We went to the dementia part because the guide wanted to show us one of the rooms that they didn’t have available in the other facility, but it was identical. We weren’t considering putting my mother-in-law in the dementia part, but I thought it was a very nice place.

Caring83692550

I felt comfortable with this community; it was clean. We moved my grandmother there, and she has friends already. The staff was exceptional during the visit, very informative, answered a lot of questions, and showed us the unit that was available. They were also very accommodating when she moved in. My grandmother plays Bingo every day, has her hair done, and watches movies a lot. The venues for the movies are in different buildings, so the residents can go and meet the others in the other buildings. They also have a bus to take her to Trader Joes.

Mary83127750

It was clean. The place and the staff seemed nice. The residents looked happy. The rooms were a good size and were clean. However, it was broken up into cottages so you wouldn't really get to know all the residents unlike if you were all in one area.

Provider Response

Caring67320150

I like it. It is set up in little cottages. There were so many rooms; they were in clusters. I simply went there to visit friends who needed assistance, and I liked the layout better. It wasn't like walking into a big hotel; it's one story. If it were me, I wouldn't want to be going up and down elevators. The dining area was right outside of the rooms. They didn't eat in a big, common dining room. I like that concept. It was very clean and kept up. They could go outside easily and walk around. They had gardens, like courtyards, and I like that better. We did go to one party, and it was lovely. They had entertainment there. I like that place a lot.

Provider Response