I have a great amount of reassurance that my loved one is being given the best care possible with her living at Pacifica Palm Springs. I have had to reach out to the MedTechs and Resident Care Director on numerous occasions. They always handle my concerns with professionalism and a sense of urgency. I don't see us ever going anywhere else!
Pacifica Senior Living Palm Springs
Offers Assisted Living and Memory Care
20 Reviews
1780 East Baristo Road, Palm Springs, CA 92262
Call
(800) 385-2527
Reviews of Pacifica Senior Living Palm Springs
Assisted Living Reviews for Pacifica Senior Living Palm Springs
January 10, 2019
I am a friend or relative of a current/past resident
January 07, 2019
I am/was a resident of this facility
I had the best dinner I have had in a long time! Keep up the good work!
May 25, 2018
I visited this facility
Brookdale Palm Springs was clean; however, the rooms were too small. As for the dining area, they had tables and chairs for each building. The staff was very rude and unaccommodating. They kept me waiting for a month, and then they turned me down because of my age. They don't get back to you and don't answer your phone calls. I called them 10 times a day, but they didn't return my calls.
Provider Response
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (760) 322-3444. We hope to hear from you to resolve this matter.
March 30, 2017
I visited this facility
Brookdale (Brookdale Palm Springs) was wonderful. It's very good. The dining area was clean. Everybody looked happy. It was small and intimate, but it was perfect. It's really great. Everything was very clean in the area where I would have put David had he qualified. The room was very small. The people were wonderful. I'm very happy with them.
Provider Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
March 29, 2017
I visited this facility
Brookdale Palm Springs was good, and this is the one I’ll probably choose in Palm Springs. It is not built around a single building, but there are individual cottages that hold certain people, and I liked the concept. No pool, no gym, no master meeting area, so these are the things that are probably lacking. But unlike the other facilities in Palm Springs, they do have parking. Their grounds are well-kept.
Provider Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
November 28, 2016
I visited this facility
I thought the people at this community were too old. I thought it was too clinical, maybe like we were being taken as clients into a place and not family. It was clean and nice, but for what I want based on the tour, I would give it a 2.
Provider Response
We regret to hear that you had this experience in 2016. Pacifica Senior Living Palm Springs is under new ownership in 2018 and would like to thank you for bringing this matter to our attention. We regret that you had a negative experience, and have used your review as an opportunity to improve. We are extremely proud of our community and staff and invite you in to see how we have changed for the better. Thank you for again for leaving feedback.
November 15, 2015
I visited this facility
For the right person, communal living is good, and Brookdale Palm Springs is nice. It’s not for my parents, but I can see where it would work. It looks like little cottages, and it’s clean with a really nice common area in the middle. I don’t really like their activity center; it’s not set up for activities very well. It just wasn’t classy enough for my parents, but it’s nice. They need an actual room for activities. Here, it looked like they just sectioned off a very small part of the administration building for their activities. They must do activities in each of the bungalows.
September 07, 2015
I visited this facility
I liked Brookdale Palm Springs a lot. However, I do not think the staffing level was high enough for my father's needs, but it was a really nice place. The staff was very helpful and conscientious. The rooms were small, but they were quite adequate. Actually, I thought they were one-bedroom places, and I looked at one studio. I would recommend it to others depending on what they needed.
July 14, 2015
I visited this facility
Brookdale Palm Springs was very nice. It was one of the two places I'm looking at. However, transportation is a problem for me.
April 27, 2015
I visited this facility
The manager showed me around, but the place seemed that it had the things that would be needed for an assisted living type situation. It was clean, and the staff was all pleasant. The apartments seemed to have all the essentials needed for an assisted living facility. The bath was pretty setup much for proof.
There was a general room that you can go to if you want to read a book or sit and relax, and you have your own personal little room. The rooms were adequate. They had a separate facility in the same building for dining, and they said there were laundry facilities and a beauty shop if you needed a haircut. The dining room was a nice room, and it was setup to accommodate the people. I didn’t see any security, but they claim that they have a pin so you can get help if you have a problem.
Provider Response
Thank you for taking the time to visit and share your thoughts about our community. We are committed to continuous quality care and will share your feedback with our management team.
February 19, 2015
I am a friend or relative of a resident
At Brookdale Palm Springs, the staff is OK, but they've got their ups and downs. It ranges from anything to not emptying his trashcan. If I see something wrong, I go to the director's office. It's been two years since my friend has been there, and I'm there everyday. The rooms are nice. He furnished his own room, bed, TV, and telephone. The dining room is really not bad, and the food has improved, but I bring him most of his food. They have bingo, there are people who come in there to play music, and they have TV bowling.
February 10, 2015
I visited this facility
Brookdale Palm Springs was a little older. I like the cottage concept, but the spaces were very small. In terms of the interview process, they were awesome.
January 18, 2015
I visited this facility
We visited Emeritus for my parents. It was very small. I like that. We weren't there too long, but the person that we met was very helpful. The sanitation was good. For the cost, the place was a little outdated; some of their carpets need to be replaced, and the rooms might need paint work. They need an upgrade.
September 29, 2014
I visited this facility
For the price and what they had to offer, the Emeritus at Palm Springs was overpriced. The rooms were nice, but they were pretty plain and there wasn't anything special about them that I can recall. There wasn't anything special that stood out. Their attitude that they think they have a really great facility, and they don't really care if I want to put somebody there that I know or not because they are always full, so they didn't seem to be interested in my business one way or another. The location was nice, and it seemed to be a comfortable place, but like I said for the amount of money that they want to charge, there are other places that are equally as nice -- if not nicer -- for less money. They also weren't very interested in working with anybody that doesn't really need or have an insurance company that was going to pay the whole thing or talking with someone that was going to need some kind of financial assistance. They weren't too accommodating, and it felt so much like they'd rather not.
August 27, 2014
I visited this facility
Emeritus in Palm Springs was the facility we liked the most. If my mother-in-law is going into a home, that’s where she will go. We went through one of the buildings and saw the facilities in that building as well as the one for the Alzheimer’s patients. We visited the main buildings and the grounds, too. We really liked the idea of separate buildings, where each building had something like 15 patients and its own dining room. We thought that would be really good for my mother-in-law. Also, it was just a smaller atmosphere than the ones we've read about or visited.
The building itself is pretty much self-contained. It’s very clean. Everybody there seemed to be enjoying themselves. There are people in the common areas talking and playing games and stuff. We saw the larger apartments with more than one room. They’re very nice. We visited the one with a single room; I thought that would just be perfect. It's a very nice size, and it can be set up to meet the needs of anyone I can imagine. The rooms in the dementia area were the same as in the other buildings, except there’s more security, of course. We went to the dementia part because the guide wanted to show us one of the rooms that they didn’t have available in the other facility, but it was identical. We weren’t considering putting my mother-in-law in the dementia part, but I thought it was a very nice place.
May 27, 2014
I visited this facility
I felt comfortable with Emeritus; it was clean. We moved my grandmother there, and she has friends already. The staff was exceptional during the visit, very informative, answered a lot of questions, and showed us the unit that was available. They were also very accommodating when she moved in. My grandmother plays Bingo every day, has her hair done, and watches movies a lot. The venues for the movies are in different buildings, so the residents can go and meet the others in the other buildings. They also have a bus to take her to Trader Joes.
April 11, 2014
I visited this facility
Emeritus at Palm Springs was clean. The place and the staff seemed nice. The residents looked happy. The rooms were a good size and were clean. However, it was broken up into cottages so you wouldn't really get to know all the residents unlike if you were all in one area.
March 31, 2014
I visited this facility
I like Emeritus better. It is set up in little cottages. There were so many rooms; they were in clusters. I simply went there to visit friends who needed assistance, and I liked the layout better. It wasn't like walking into a big hotel; it's one story. If it were me, I wouldn't want to be going up and down elevators.
The dining area was right outside of the rooms. They didn't eat in a big, common dining room. I like that concept. It was very clean and kept up. They could go outside easily and walk around. They had gardens, like courtyards, and I like that better. We did go to one party, and it was lovely. They had entertainment there. I like that place a lot.
January 31, 2014
I visited this facility
I didn't like Emeritus at all because it was a cottage system. It had these little buildings kind of in a horseshoe and they were like 14 to 15 people to a building with little nursing station. It reminded me so much of the old street hospital system. My husband was with me when I went there and he said: "These people don't look happy". Then after that when I was thinking about it, their rooms were really small. There were no really nice patios. There was just this horseshoe walkway and out in front of the entrance of each cottage there was like a little set back concrete area with three benches and this was the patio right in that walkway. They didn't have any swimming pool or hot tub.
We saw the first cottage and the cottage next door and they said: "Oh we have this little sitting area outside. Now, you can see those guys over there? They were out there every day. The love to go out there and smoke". Then when you walk in to the main building, there were lots of younger people that were running around, shouting to each other and talking. Then there was a great big dog that was barking at you. It was just a strange place.
They had one big lounge with some books and a television. But you would have to go out of your building and walk in the outside to get over to it. We went to a cottage at lunch and the people were sitting around the table. Nobody was talking. They were all just looking down at their plate and moving the food around. I thought what they were getting there were more medicaid patients because their price was lower and the facility didn't have any amenities at all.
I thought they provide housing; they were trained to provide activities; they were providing meals and people were getting adequate care. But they were probably in the bottom level as far as rating.
February 09, 2012
I am a friend or relative of a resident
A beautiful place.
The few concerns were quickly remedied when brought to the attention of management.
Glad I found it, my parent is very pleased to be there.
Questions about Pacifica Senior Living Palm Springs
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.
Describe the overall population of assisted living residents at Pacifica Senior Living Palm Springs. What is their average age? What are their favorite things to do?
The residents at Pacifica Senior Living Palm Springs are a vivacious, active group that love to have fun. The average resident age is a young 85. They love visiting the local art exhibits and taking in the numerous music shows around.
What programs or activities does Pacifica Senior Living Palm Springs offer to enrich residents' well-being?
Because there are so many different resident hobbies and interests, the Activities Department plans a variety of activities and events. These activities range from Cooking classes and Salsa competitions to gardening arranging and gardening to a reading club and poetry writing to painting and woodworking projects. The residents at Pacifica Senior Living Palm Springs also like to give back to the community and promote charitable events, such as their annual Coachella Valley Rescue Mission backpack drive.
What places are near Pacifica Senior Living Palm Springs or within walking distance for assisted living residents to enjoy?
Our location is centrally located close to the Mizzel Senior Center, as well as the Palm Springs Community Center. Shopping of all kinds are nearby, the list includes grocery stores, drugstores, discount stores and many more. There are also enough restaurants to meet the need of your cravings at any given time.
What transportation services does Pacifica Senior Living Palm Springs offer to assisted living residents?
3 day a week outings and shopping trips. 2 day a week medical transportation to and from doctor appointments.
What makes the chef or dining program at Pacifica Senior Living Palm Springs exceptional? What kind of menu can assisted living residents expect?
The Pacifica Senior Living Palm Springs Restaurant offers multiple entrees for each meal ranging from an omelet of your choice to Chicken Cordon Blue to Pork loin, as well as an always available menu for those times you feel like a lighter or more casual meal. Come try a meal and see for yourself.
What safety features or security measures does Pacifica Senior Living Palm Springs offer to assisted living residents?
Not only is your well-being secured by a state-of-the-art emergency call system in your apartment, but we also have on-site security for the evening hours.
How does Pacifica Senior Living Palm Springs keep residents' families informed about their loved ones?
Monthly calendar, mail invitations, Facebook. Every six months our Resident Care Director reviews service plans with our Residents and Families.
What is the care staff-to-resident ratio at Pacifica Senior Living Palm Springs during daytime and nighttime hours?
Pacifica Senior Living Palm Springs values the need for proper care and staffing, which is why we do not staff per a ratio. All staffing is based on the current needs and acuity of the residents. This allows for a more comprehensive care level for your loved one.
If Pacifica Senior Living Palm Springs accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept animals! We have numerous dog pick-up stations around property. We include our furrbabies in many events. Recently, we had a pet photo shoot!!
What ongoing senior care training does the staff receive?
Pacifica Senior Living Palm Springs provides a monthly employee training and information meeting, along with individualized IPECD
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a licensed vocational nurse, a memory care director, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a licensed vocational nurse on-call.
What safety features or security measures does Pacifica Senior Living Palm Springs provide to protect residents who wander?
Pacifica Senior Living Palm Springs has 2 specialized cottages with our “Legacy” program. These units are equipped with delayed egress to protect our wandering residents. We also have a safe and secure court yard for our residents to enjoy fresh air and sunshine.
What programs or activities does Pacifica Senior Living Palm Springs offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and memory care director. Group activities including, but not limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the licensed vocational nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, licensed vocational nurse, and memory care director.
What techniques does Pacifica Senior Living Palm Springs use to support memory care residents during mealtimes?
As Pacifica Senior Living Palm Springs practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding.
How does Pacifica Senior Living Palm Springs keep residents' families informed about their loved ones' health?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living Palm Springs maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
Describe the neighborhood around Pacifica Senior Living Palm Springs. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Pacifica Senior Living Palm Springs is a small cottage style community, which affords the best of both suburban and rural settings. Pacifica Senior Living Palm Springs is conveniently located within close proximity to Mizell Senior center and other support facilities.
Is Pacifica Senior Living Palm Springs affiliated with a hospital if more care is needed?
Although Pacifica Senior Living does not have a corporate affiliation with a hospital, our community works closely with Desert Regional Medical Center, Eisenhower Medical Center and John F. Kennedy Memorial Hospital.
Costs for Pacifica Senior Living Palm Springs
Services and Amenities of Pacifica Senior Living Palm Springs
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $2500/month
- Memory Care Starting At: $3600/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Resident Capacity: 96
- Respite Care
- Minimum Age: 60
- Pets: Small Pets Allowed
Licenses
- State Licenses: 336426478
About Pacifica Senior Living Palm Springs
We look forward to caring for you or a loved one. Rest assured that every amenity we offer was created to meet your unique needs, whether they exist now or develop over time. Your peace of mind is our most important priority, and we endeavor to provide all the comforts of home for you or your loved one. We look forward to becoming an extension of your family.
We have 4 assisted living and 2 memory care cottages plus one community center cottage. We offer a wide variety of events including exercise, card games, and we have many clubs to be a part of. We offer transportation 5 days a week to various outings and doctor appointments.
What Makes Us Special
We offer beautiful mountain views, palm trees, a gazebo and much more!
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