The Park Lane

Vicky

I didn't like The Park Lane. It was clean. I just didn't feel very good about it, so I didn't pay much attention. I just went through. I interacted with one person, and he was OK. I thought it was safe. Memory care was on the fourth floor. They had lots of bars because everyone had a balcony. They had bars to keep them from falling or things like that. I'm a person that deals with energy, and I didn't like the energy of the place. I saw a few people watching TV. There was a separate room for activities. The place looked nice.

Provider Response

Rachelle

The Park Lane's amenities were great and the staff that I met with was very informative. I like its proximity to the Monterey area. The apartment that I saw was clean, but I think some of the apartment's hallways and some of the interior spaces were a little dated. I think they could use updating. But the room or apartment itself was updated, it's just the common spaces that were out of date.

Ernie

I am a resident of The Park Lane. I think it's pretty good. Everything is taken care of for us, we have no utility bills, and they take care of it. The food is adequate. So far, we've been getting along really well with it. They have plenty of activities. We have a music band coming in about three times a week, bingo, and all kind of board games. The staff are very friendly. I don't know how they know everybody's name, but when you walk by there, they seem to know us. I think it's a little overrated on value; it's pretty high, and rent should be a little cheaper. There are so many activities, you just don't go to all of them. We have a chapel and a game room. They're building a new spa. The amenities are pretty decent.

Kathryn

I went to look at The Park Lane. I like the vibe, feeling of the people, and food. The staff was very good. They had a lot of choices for food, and it tasted good. They have a refrigerator and a microwave. It varies from apartment to apartment. They have balconies. They have a big balcony on the top floor for everyone to use.

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Fran

The Park Lane is older, but it is alright. They have smaller rooms, but it's OK. From what they said, there were general activities and exercises. When you get the program, they only have breakfast and one other meal (either lunch or dinner). The facility is older, but it is adequate. I would say it is OK. They did not have as much independent living. They mostly had care, a lot of care.

Provider Response

Nora

The Park Lane is a wonderful place for someone who has memory problems and who needs a lot of help. Because I have someone that I know that has their mother over there and they were very happy with the care that their mother got. The people were very professional, they were pleasant, they were kind. The place is very clean, it feels like a five-star hospital, it's beautiful. They only had a studio apartment available at that time. When we were about to leave, they had a van with people getting out of the van. They have been on a tour. The people looked very happy with their hats and they were guiding them, getting out of the van, walking them to the elevator with a lot of courtesy and kindness. They are wonderful people. The building is far away for someone who was going to have independent living because if the person doesn't drive, and wants to take a walk alone, getting out of the parking lane is difficult. It's not easy to park, the person needs to be walking on the road and very close to the car. If the person is having difficulty walking, it's not for them. I'm a person who likes to walk. We went around and they had nutritious meals, fruits, and vegetables. For the dining room, they arrange it in four in one table, so everybody would feel comfortable.

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Pamela

The Park Lane was wonderful, but I just can't afford it, I wish I could. It's nice and you probably get great care. They were very competent, very polite, and very personable. The rooms were very nice. To me, the carpet looked a little dirty, and it wasn't ready for someone to move in, so I think they're getting ready to clean the carpet; somebody had just moved out literally. But if I had the money, I would go there in an instant. It has lovely views. It's a very nice facility. Everyone was friendly. The staff that showed me around was great. I was feeling really weak that day, so I wasn't able to walk all around to the different places she wanted to show me. But I was able to see the room and whatnot. The other occupants were very pleasant, polite, and friendly, too.

Provider Response

prettypretty

We have a lovely 2 bedroom, 2 bathroom residence with gourmet kitchen, washer/dryer. We have lovely balconies with plenty of sunshine. The staff have been extremely helpful and accommodating. The activities that I take part in are line dancing, and I want to get involved with mental gym, yoga, and exercise with Nima. The dining offers excellent food in a beautiful setting. We love the transportation and the community involvement of the residents. We are very pleased with our choice of Park Lane. We feel very welcomed living here.

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Alex L.

A very nice facility, with lots of elbow room, great views, and unrushed environment. I have placed my deposit and am anxious for an opening.

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MarieG

Moving my mother in-law into a new senior living community during a global pandemic didn’t sound feasible, but who knew it would be seamless! She sent me to explore The Park Lane in Monterey so she could be closer to our family and it’s turned out to be the best decision for all. The Executive Director, Beau, has a super positive and engaging demeanor. His team is equally upbeat and caring. The property is well maintained and service items are addressed promptly. The COVID vaccine clinics were conducted in an efficient manner and now activities are resuming. It is so refreshing to be able to visit and see smiling residents returning to happy living! Highly recommend The Park Lane for anyone looking for a standout retirement living community on the Monterey Peninsula.

Provider Response

LBo

I visited Park Lane on behalf of my mom. The staff were friendly and helpful. I liked how they greeted all the residents by name to say something cheery. The facilities are lovely and the residents seemed active, engaged snd happy. I think my mom also be happy living here and she plans to move in soon.

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Jennifer

The Park Lane was really nice. It's a pretty big facility, but they seemed to offer quite a bit there. They have a lot of restrictions and safety measures right now with COVID, but the staff seemed really nice. The place seemed clean, and the grounds were nice. It looked good. They had some pretty good safety protocols in place. It's an older building. There's been a lot of work on it though.

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lia bruno

My mother was in independent and memory care as her care needs increased. As her needs increased, the quality of care from PL staff decreased. She was not fed or bathed, nor was she medicated correctly (according to her doctors order. ). After multiple hospitalizations we moved her to a residential care home where she thrived till her passing. I will never recommend PL to anyone looking for senior care.

Provider Response

Jeff

My mom moved into The Park Lane. She is doing the respite care, so she is basically in there for a little while. So far, so good. They keep me informed on what's going on daily. The room is very nice. It's a little studio room. It's a single room occupancy. When her boyfriend and her went down there to do a walkthrough of the place, they provided a meal for them. Their feedback on the food was very good. Right now, activities are limited because of COVID. When I was down there, they had a little band out there for dinner playing music. The staff is very good. They're very pleasant. The facility is very nice. I don't know if you could ever have a perfect staff, but they're pretty close. It's amazing.

Provider Response

Jlasala831

My Mother has been at Park Lane for a little over a year. Mother wasn’t sure if she was going to like it here, but after a short time she was convinced that this was the right move for her. Her room is very comfortable, with lots of natural light. She has a very good rapport with staff (Med-Techs). they are doing an amazing job keeping her safe during these crazy times. Thank you!! She really enjoys the different activities, Music, wine tasting, bingo, painting, exercise, just to name a few. The food staff is great, from the wonderful chef to the bus people. The food is off the charts, can’t wait to share another meal with her.

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Amelia Anne

I recently called Park Lane, requesting a tour and was referred to Cynthia Duvall. Cynthia was very prompt getting back to me and did a great job showing the available studios, apartments and amenities for independent living. She was patient in answering my many questions and remained positive and efficient throughout the times we met and viewed the premises. Even though I was at Park Lane during the Pandemic, I felt safe and comfortable as the staff and residents followed the recommended safety guidelines. I hope to move in to the Park Lane in 2021 and will look forward to Cynthia Duvall help with the transition.

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Hiker60

My mother lives at The Park Lane and is very happy, even during these very difficult times. The staff are very friendly and helpful, the food is quite good, and the facility is well-maintained. Food is being delivered during COVID. The Park Lane is doing a good job of balancing health of residents and staff with quality of life and morale. I didn't rate "Activities" because mom doesn't use them, especially now, so I have no basis for rating them. There are a wide variety of activities in the bulletins, and I would think they're very well done.

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Bob & Pam

The Park Lane is taking such good care of us during this challenging time. The dining room delivers all our meals and they have a room to room wine trolley too! There are activities and we practice social distancing.

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Karen Lee S

I visited three other facilities in the Carmel area. I found them to be either too worn, or too sleepy, or simply uninviting. Then I toured The Park Lane with Cynthia. Touring with her made all the difference. Her positive energy is very uplifting and encouraging, so falling in love with the beautifully run facility was easy. The units are lovely spacious apartments.The dining room offers supurb meals that I look forward to eating daily once I finally move in. and I cant wait to experience all the activities that are offered to the lively residents there.I am tired of dealing with the issues of home maintenance, and will look forward to a new relaxing adventure ahead!!!

Provider Response

Betty V.

I recently moved to the Park Lane and found the staff has been so accommodating during this transition. Charles from the maintenance department is a gem and the Executive Director, Beau, was so helpful with the move in process. I can’t wait for my daughter to visit so she too can enjoy the full dining experience (fresh salmon) with me!

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ck2020

The Park Lane staff is incredibly friendly, welcoming, professional and caring toward residents and their families/visitors. They are always there to offer a helping hand no matter what the issue is, and they do it with kindness and empathy, and patience. Park Lane offers a wide range of activities to keep our mom busy and allow her to learn new activities like knitting which she never explored before Park Lane. The campus is peaceful surrounded by nature --with a lot of trees, views of the Pacific ocean and landscaped paths and plant life. Convenience is part of daily life there -- you can schedule transportation to doctors appointments and hop on shuttles to various spots around the Peninsula for regular shopping or field trips. As my mother carefully and gradually weighed her decision about this next chapter in life, the staff was extremely patient and supportive regarding all of our detailed questions. Thank you for everything!

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School

The memory care unit is wonderful. Staff is helpful and very friendly. It seems they come to help when pages in a timely manner. They treat visitors and residents with courtesy and respect . Rooms are clean. Could be stiffened more often but otherwise very clean . Laundry is done regularly and folded very nicely. Music is very much appreciated

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Nick Hough

Lots of activities, beautiful rooms, great views and lovely grounds to walk.

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Frank M.

The staff here is very friendly and helpful, and my mother loves the facilities. She enjoys a nice one bedroom apartment with a balcony so she can have her plants. She is also able to have her cat with her. She is happy and says often how much she enjoys living here and the peace and security she feels.

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AlGeee

Marissa and the entire Park Lane team provided my mother and me exceptional, informative and professional service in helping make my mother's transition to this community a reality. Thanks for all the help!

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JTarman

Great staff and accommodations. I visit frequently and am very pleased with the level of care for my mother. Since it has a lot of residents in independent living there are plenty of activities. The building is well maintained and they have recently done some great renovations.

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JCQuan

The Park Lane services include nutritious meals and a variety of activities including scenic drives and daily entertainment. The staff are caring and are always accommodating. They are responsive to all the residents’ needs. The rooms are updated with new appliances and the bathrooms are spacious.

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Rufbud

The assistance that we were given when we first visited and decided this was the place that our relative would live, was outstanding. The ladies Marissa and Cynthia were kind and understanding of the hard decisions that we had to make. The grounds are beautiful and the medtechs are terrific and caring. The food is tasty but could be hotter and larger portions. But offers a Great variety. The rooms are open, bright and airy, but like in any establishment sometimes needs attention to detail. Very cozy and offers many activities if you wish to participate.

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DinSanFrancisco

My 85 year old mother moved to The Park Lane, Independent Living section in Dec 2019. Having lived all her life in the Monterey area, we had been visiting Senior communities over a 5 year period and she decided it was time to stop living alone and she chose The Park Lane. Over those years the staff at the Park Lane have always been helpful and pleasant. The Park Lane is in a lovely area of Monterey. Over the last few years they have done a fantastic remodel job so when my mom moved in to her studio apartment (with a patio) and cable included, as difficult as it was for her to move from her home and garden, the apartment afforded her the ability to continue with her key areas of interest. The staff has been very helpful in assisting her in getting set-up in the new apartment and engaged in activities. It has been 4 months now and my mom is developing a routine and navigating the facilities and relationships with the other tenants. The Park Lane offers a lot of activities if one wants to partake and provides shuttle service to doctors appointments and arranges outings. During the Covid-19 stay at home order, the staff has gone above and beyond - doing shopping and errands for their tenents and bringing food to their apartments. The Park Lane is a community and it can be hard for some to enter and feel part a community if they have lived alone for a long time. The staff understands that for some the move is a hard one - the sense of giving in to old age and independence - the staff seems to understand this and they help as much as they can - but its a partnership. I am so thankful that my mom is at The Park Lane - I feel secure that she is safe and being cared for, food is being provided and there are activities within the community yet she can be as independent as she wants. My mother would agree that the staff is very helpful and facilities are great. Most of my moms grumbling is not about the Park Lane, its more about how she would like to move back home to what is familair and her garden. But not driving any longer, slowing down in her movements and becoming more frail, finding it diffacult to cook, and having the loss of memory that sometimes come with old age, she agrees it is probablly better she stay where she is. She does have two complaints; 1. She does wish the stove and oven in her apartment was electric (she is not used to a gas stove - so me and my sister had it turned off for safety reasons). She misses occasionally making beans and cornbread, bacon and eggs and sometimes cookies, and 2. She wishs the there were more variety in the food, e.g. tacos, steak, chinese, stir fry, stews, etc. If I can get her to accept occasional meal delivery, I think I could help address at least one of the items above, but we are not there yet. I give The Park Land a big 5 Star overall. Happiness and enjoying all they have to offer is up to the individual. A son.

Provider Response

patpatf

Everyone is very helpful and feels like family. So glad I found Park Lane for my Father. Rooms are nice and modern. Plenty of room. Loves bus trips down coast. Walks around ParkLane. Seventh Floor is amazing view. Haircut, doctor appointments there, fitness room.

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JimmyinPG

We've been very impressed with TPL. My mom has been there for about 1 year and we came from another Asst Living home in the bay area. TPL is so much better in many respects. The food quality and selection are much better. The staff ratio to residents is also very good and they are very helpful and pleasant. There are a variety of things for my mom to join each day as well as just take a walk around the property.

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Dianne Busse

Seems there are many different options for living there. I like the upper floors of the tower because I can see the ocean!!--fantastic!! That is my dream--hope an appropriate unit becomes available before I can move in!!! I so like the larger one-bedroom accommodations available. I am so grateful Cindy showed these options to me. Sure hope a one-bedroom larger unit can become available (with the view to the ocean) for me!!! I await that possibility. I am counting on Cindy to help me obtain one of these larger one-bedroom units.

Provider Response

Christine Meyers

I visited The Park Lane with my mother for my grandmother. We toured memory care as she has Alzheimer’s. We were pleased to see table cloths and cloth napkins in the dining room. There are large windows around the entire area with beautiful views of trees, flowers and gardens. There is a wrap around, plexi glass enclosed balcony where the residents can walk and get fresh air and exercise. Some of the residents were on their way out to go on a scenic drive along the ocean. Others were sitting in the living room with staff working on a craft making Halloween pumpkins. It was very festive. We will be moving my grandmother in by the end of the month. Cynthia was very helpful!

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Gerald

Very pleased with the entire environment at the Park Lane. Everyone is very nice and caring. The residents and staff made me feel very welcome. Cynthia, Marissa, and Sanjay are wonderful!

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Greg Ohanian

Very well organised and cared for premises, efficient and friendly staff. Very good value for money for the area. Wonderful restaurant and lively activities. Clean and spacious rooms.

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Texas Folks

Key words may say it all: very friendly staff and residents, beautiful and quiet grounds in woods, well thought out design of units (especially the walk in showers in the renovated ones), excellent food service and menu choices, and the best location for mild weather. We had an extraordinary access to a delightful couple to explore what it feels like to be a resident of Park Lane. The PL Manager filled in the details, but the hour meeting with residents, and viewing their apartment, was key to our high rating. Activities at PL, for us at this time, were a bit limited, but we know in 3-5 years it may be perfect. On site access to medical personnel was an key benefit at the facility. Glad to see current work on adding a large spa... water does wonders to for our aging bone Surgery!

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Judith Anne

Beautiful place. Delicious food. Cynthia is an AWESOME help !

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Fred D.

We had an excellent tour. The staff and residents were all very friendly. The staff is very competent and accommodating!

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Doris Uyeda

I have a very nice room with ample space on the first floor the Tower. The staff are very friendly and helpful. I enjoy the exercise classes, games, lunch outings and other activities. The residents are also very friendly and enjoyable. We are served very appetizing meals.

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Marianne

My daughter and I had a comprehensive tour of the building and the apartment in consideration. We were treated to lunch in their beautiful dining room. Beautiful facility, inside and out. Warm, friendly, informative staff, especially Community Relations Director, Cynthia D.

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Kathleen

Excellent! Delicious lunch. Great tour and presentation. You have a great property and a lot to offer.

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V. Barnes

Comprehensive presentation of program services, etc. Informative tour. Food very good. Thank you.

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Sylvia

Presentation was very informative. Buildings and grounds are well layered. Our food was very good.

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June

Lived at The Park Lane over 2 years. It is a wonderful place to live! Great food. Excellent activities.

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Cheryl

Very friendly, warm, and professional. I am very pleased with the place and what it has to offer for my father.

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Karen

Beautiful public areas. Very welcoming. Good food in the dining room. Tour provider, Marissa, was wonderful!

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Linda

This is a beautiful facility. Everyone is so nice and professional. I would love to live here.

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Ann A.

Marissa was quick to respond to our initial inquiry. Answered all our questions during the tour. The community is very nice and we hope my parents will want to move there.

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Virginia P.

I enjoyed Ann’s presentation and information. You have an interesting and beautiful facility.

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WG

The Park Lane's building was nice. They were very nice people. All of the rooms were well-kept. It's a good place to go to if you have that necessity. They had a large dining area and they gave us a free, delicious lunch included in the walk-through. Everything was number one there. They had a lot of activities. It was a great place with anything and everything a person would want and need. The lady showing us around was very polite and knowledgeable about telling us about the place.

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Cathy

I visited The Park Lane and talked to the staff in the office and in the restaurant. They friendly and they're great. The location is convenient to grocery stores and shopping centers, and it has a beautiful view of the ocean. The rooms are very nice and large. There's a nice balcony in each room if you want to go outside, sit in the sun, and look at the ocean.

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Reviewer

The Park Lane had a good reputation for a long time. The food is pretty good, the service has been excellent, the people are friendly, and they have walk-in showers. The area is very beautiful, and I really have no complaints at this time. They allow pets.

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Lisa

I like that The Park Lane has chalets and that would be something that I would be interested in. They have nice apartments, but I don't want to be in the main building. The chalets have two bedrooms and they are spacious and wonderful, but they are separated from the main house, which means you have to walk over there if you go for breakfast, lunch, or dinner. It's not very far, but when it rains, that is to be considered. The staff was very courteous and nice. It's not near a street and I like their dining room the best. It's more spacious, open, and you look more into greenery and the garden. It just did not have a nursing facility.

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