Arcadia Living

Caroline

I moved into Arcadia Living. So far, they've made a lot of changes. It's more like a convalescent place. I'm an independent person, so it is not recommended for independent people. I gave it a three-star rating because the caregivers are not as responsible as when I first came in. The ones they have now are very different from the first ones in 2023. They were so much better that all the regular people left. The good ones left because they need more money. The administrators are very wishy-washy about them. We have more Chinese people in here than Americans. The caregivers they have now are pretty good. I'm a retired nurse, so I've been able to help them and answer questions when they have medical concerns. The management is very lackadaisical. I would say they are very poor. They're not like in my days: If you weren't doing your job before, you got fired. Nowadays, it's just very different. To be the one that is supposed to be cared for, I've learned a lot. They are friendly and nice people, but they don't care about their jobs like they did in my days. In my day, it was different. Of course we have American who were hard-working back then. It seems like different cultures, wherever they come from, they don't care enough. To me, I don't think they care enough, that's just my personal opinion. You have to care about the people you take care of. Some people come in and you can't communicate with them because of the language barrier. They also don't have enough workers. The food is pretty good. That's one thing about this place. They have a great chef named Mario. He's wonderful. The food is outstanding for the most part. The cuisine is nice. We have a nice big dining room, and it treats us really well. The facilities are pretty good, but they need more workers. I don't know why the administration doesn't hire more because it's a big place with close to 100 people. They try to minimize staff and use fewer people to take care of many residents. It feels like a convalescent home, not a retirement place. They call it assisted living retirement place, but it's more like a skilled nursing facility. There are very few activities. We don't have an activities director. They're supposed to have exercises and different activities, but without a director, nothing gets done consistently. They do crafts, but it's not steady like before. The activities director we had at the beginning left because it became too much. She was wonderful and very good at what she did. They never replaced her. That's why I want to move somewhere else where they have better programs.

PK951

I toured Arcadia Living. It's an older facility, but it's very well-kept. The parking was a little hard to get to only because it goes underground. It's tight to get in there, but it's a decent parking structure. It's small. The people at the front desk greeted you and were very nice. The person that I spoke to on the phone was amazing. She's the marketing director, her name is Jennifer. I was a little late for my tour, but even though she had other people coming, she still gave me a thorough tour. The dining room was nice. The unit she showed me was nice and set off to the side by itself. She called it the VIP unit. On the other side, she showed me a larger unit. It was pretty nice, and the price was reasonable. However, she couldn't take me in until I got off the waiting list.

Pillow

I toured Arcadia Living. They're very inviting. The people were very nice. The unit that I looked at, it's on the second floor. It was in the corner. It was decent. So it had potential like I could see myself putting things there. I liked it. They have parking underground if you have a car, and the underground parking is gated. The grounds are pretty. It's an older place, but it looks like it was pretty well-kept. The people seemed happy, and they had a nice dining room. They had activities. It had flyers all over, very colorful, like they took some time to do them. They had a whole calendar full of it, and you could see it in the elevator, and in the hallway. They were doing something like bingo or blackjack or something. They had stuff like that. They take them on outings. When I called, they were very pleasant, and I didn't mind going in there. It's in a lovely area because the shopping is really close, food places, and all that stuff is right there. The freeway is fairly close. The street is lovely. I thought it was very quaint. I saw the activity room. I saw the unit. It had a nice, small patio and had a screen door. It smelled pleasant when you went in. It didn't smell like a hospital or whatever. Jennifer was very kind, very upbeat, smiling and welcoming. She was very personable on the phone, following through when she said she was going to send you an e-mail, and she did. If she's going to call you, she did, and things like that, and that makes a difference. She was very helpful in sending me the forms that I needed to take to the doctor and stuff like that. It was clean. The outside was attractive.

Red369

Beautiful facility, Great delicious food. Dinning services is excellent. residents always doing activities great place to live

Loretta

What I liked about my tour of Arcadia Living was that the people living there seemed to be pretty upbeat. They're moving around, they seemed lovely, and they're comfortable in their space. They didn't look like they'd been drugged or were lethargic. The staff was very helpful. The lady that I made the appointment with wasn't there and didn't tell them that we were coming, but the staff were still accommodating and helpful to us. They were knowledgeable, took us on a tour, and showed us what a vacant room would look like. I like the way they engage with the residents. I like that they had a dining room that had smaller groups of tables so that people could have a conversation, like four people at a table, rather than it being just a long table where there's a lot of noise. I like that they have a little game room, and they had an exercise space with some equipment there. They told us that they also provide manicurists that come in once a week if people wanted them to come, so that was nice.

Kathleen

I put my husband in Arcadia Living for respite care while I had a vacation. They took care of him. The only issue I had was that they did not push him to get up and get exercise. They would come in and say, "Are you ready to get up for lunch? Are you ready to get up for breakfast?" "No, I just want to stay in bed." At home I push him to exercise as much as possible, and they didn't do that. They just let him lay in bed all day if that's what he said he wanted to do. Other than that, the staff was very considerate and very caring. They took good care of him. The food was good. The room was fine. It was kind of a spare room, but they made it as comfortable as possible. It was kind of like a hotel room. It was only for a little bit, so he didn't have a lot of his personal things in there. They have assisted living and I found out about the respite care when I went for a tour for assisted living. My husband really enjoyed the food, but he didn't get to the dining room very often. A lot of times, they brought him his meal and fed him in his room, but he did eat well. However, there's no parking. There are only slots for three people to park if you're visiting. Sometimes I would have to park down the street and walk to where he was. It is what it is, but that was the only issue that I had with them. There was not enough visitor parking. They had activities, they had exercise classes, and they had all kinds of stuff. I would send him there again definitely. If he's not in an actual assisted living, and if I do need to be out of town again, I would put him there again, absolutely.