United HomeCare Services

Verified

Richard O_3

If he wanted more, he could ask her and she will do it. They have been doing really good. He likes them coming in and they have been doing really good.

Joy P_5

They make life easier in so many ways. They take a lot of stress off of me running the household. I like the fact that they stay in contact, as far as with the person they send to our home.

Anthony "Toney" M

I've been able to eat better, and it's nice to communicate with somebody. I feel safer in my home. On my first hire with them, I was dissatisfied, and the caregiver I have now has been here for almost two years. I'm extremely pleased.

Thomas L_16

They help with my daily needs when they are here. They do a good job and take care of me as well as highly trained.

Delia R

Our current caregiver, Karen, is experienced and attentive, and we are getting used to her skills. It is helping my mother, and it allows me to lighten my workload and help my husband with his care as well. I would want them to improve on consistency in who they provide. My mother had 4 caregivers, and we have been reassigned to different caregivers. Many caregivers did not know what they were doing.

Kenneth "Ken" H

My caregiver is helpful with a lot of things. They help out with chores, giving me showers, and running errands. The help that they provide is excellent. They also provide good company.

Sue B_22

Having people that help with care is what was helped us the most. They could use more staffing.

Donald C

They have made my life easier by helping me with all of my needs. I like that they are available.

Mary B_142

They're like another set of hands. They communicate well.

Leif B

Being able to provide care during the hours we requested and working with our schedule. We use another agency as well, and it seems like their staff has a lot of training coming in, and I don't get the sense that United has a lot of training.

Kristina O

They help me by doing the laundry when they come. I've been quite happy with them.

Paula B_14

They always make sure that our care provider is here. They stay up to date with his needs and make sure the caregiver gets everything done.

Libbie B

The service is more for me than for him. They are responsive and respectful.

Anonymous_3057

It gives me time away from the home. They are very personable.

Jan M_5

It is based on personality of the client and caregiver. They are very personable and very reachable.

Stephanie T_2

We have had the same lady for awhile, and she's like family. I'd like them to improve by having a little more work done when they come to the house instead of just sitting and reading. One thing I would tell a friend about the services is that they are very easy to work with.

Robert "Bob" F_2

I don't feel like I have to check on my husband. I liked the girl that takes care of my husband. She is caring, strong, and he thinks a lot of her.

Tom H_17

Some of the caregivers didn't get along well with my mom, but they were helpful. They were very attentive and from my point of view, they did a good job doing everything they said they would do.

Barb I_1

At this juncture, I think that everything that is needed to be done in order to make things easier for me is being done. The services are what I would expect.

Bruce C_6

We only have them one day a week. They can continue with the services. We have only had them for three weeks.

Wendy H_5

It makes my day easier at work knowing that he is taken care of. I like it because they are available 7 days a week.

Charles L_9

I use them for housekeeping and making my meals. I like the services and I have had great experience with them.

Susan W_29

My Mom is 91 and didn't want these services. For the last 2 weeks, the caregiver hasn't been able to come and that has disrupted her life. There hasn't been a substitute available. Based on the little interaction I've had, with Lisa who came to interview my Mom, represented the company, and took her time to do the interview to match my Mom with someone. She answered all my questions.

Mary P_50

They provide personal services for my husband. It's irreplaceable. They provide the best services for veterans. Missy is ready to undertake any task. They provided services quickly.

Anonymous_6957

I like the caregivers that come. Communication could be better.

Jack D_5

They are always available, and they always tried to find a good match. We had some scheduling issues, and go through a lot of other caregivers.

Tom L_7

The companion portion is nice along with the cleaning. I like that they are caring, know what you need, and always do it for you.

David V_15

They're very necessary for me. My caretaker helps me throughout the day, including putting me to bed at night. I really like that my caretaker is always on time and does a good job.

Dick H_4

It would be easier if we had more hours. I like that they are efficient.

Jerome H

They have my best interest at heart. I like that they are accommodating and friendly.

Sharon E_8

The client does not react well to strangers, and I do not know how they could be any kinder to him. I would recommend them because they care about my husband and they treat him with dignity.

Wanda M_7

If they don't come, I can't get out of the house. They are available. The worker who comes does a really great job.

Virgina E_1

I wouldn't be able to do anything without them. If it weren't for Gordon's condition, I would rate higher. Due to his condition, I do need to stay around. They allow me to do things like showering and laundry. They are thorough and attempt to make a match with the caregiver and the client.

Merlin M

Our caregiver is on time. I like our caregiver.

Anonymous_6453

The caregivers could have had a greater impact if they could have pushed the client a little harder to do things. It was mainly the client who was not cooperating. My husband just couldn't admit that he needed help. The agency needs to improve communication.

Carol R_26

They take some of the work off of me. I like the flexibility - there's no minimum hours and the caregivers are good.

Provider Response

Lillian C_1

I really depend on the two days that they come. We are very happy with the gals that have come.

Provider Response

Gary V_2

It's done really well. They've really helped encourage him. I like that they are really nice.

Anita M_7

They need to have more caregivers available. I like that they always have the shifts covered.

Jerrold P

The client cannot function without them. They help him with everything including getting ready for the day and they help with the house. They keep me informed and they are easy to work with.

Kenneth "Ken" M

There are things that I cannot do that they do for me like light house keeping. The people that I am getting are okay, but the caregiver I have does not do some of the things that I have on the list. It was not my decision because it is the VA who is paying for this, but I like this company and it is okay.

Lynn S_22

We couldn't do without them. The caregiver is a really caring individual outside of the job. Sometimes she will stop and pick little things up for my mom. She is very sweet and she goes above and beyond the general call of duty. She keeps me informed of the daily things since I don't live in the same city. She keeps me updated on if she sees something odd that I might need to know about. She is very communicative and that is super important. I like that they have been really responsive. The first caregiver we were presented with has been a great fit and that doesn't happen all the time. Usually you have to go through a couple people to find the right fit so that has been a great experience.

Evelyn T_1

They help Gerald with what he needs. I like that they are very responsive.

Michael R_19

United Homecare Services has made my experience positive by providing a caregiver who helps me around the house. I like United Homecare Services because they've provided good services for me.

Richard P_17

It helps a great deal. The person coming is doing a great job. I'm very happy with her.

Michael "Mike" B

They provide physical therapy. They are friendly and know how to talk to people.

Anonymous_6117

They help with the things I can't do for myself. They should make sure the caregiver can provide transportation. They work around it, but it would be ideal if the main caregiver could provide transportation.

Anonymous_5905

They take a lot of stress off me. They could have more communication.

Therese J_1

The caregivers help me with things like getting me out of bed and making sure that I get breakfast. I like that they have good caregivers that they sent me and I like the woman in charge.

Anonymous_5806

I like that they have helped keep the floors clean and done what I have asked. I like the flexibility they provide.

Kelly B_9

When we got with them they are amazing and they have been helpful. They are reliable and they are able to do what we need.

Anonymous_5858

I can get away and run errands without worrying about bills. I like the caregiver, however, they talk a lot. Bill's only quiet time is when he naps.

JAMoore

Lisa and her team provided excellent care to my spouse with Alzheimers for the last 2 yrs. Sandy was so good with him and became a great friend and advisor to me. Her kind gentle spirit and laid back manner were a perfect fit for us . Valerie was super in providing overnight care , I couldn't have managed without her. Dawn was also provided great service and I believe Chuck loved watching animal programs with her! I can't thank them enough.

Maynard N

We both like her and he is able to do the things that he wants to do. They send people to help us and they make sure he is doing well and they assist him when he needs her.

Eugene H

They've made my experience positive by having a nice demeanor and doing their work well. I like United Homecare Services because they're social, friendly, and dependable.

Celia C_2

The agency is helpful by coming in to help me with daily functions. I like that they are flexible with my hours, sweet, compassionate, and they have a great attitude.

Carol B_36

They have helped us the most by having people here to help me. He's 90, I'm 89. There is no way I can handle it by myself. I like that they are always available if there is an emergency. The few people I have had have been excellent.

Anonymous_1853

The caregiver is doing everything she can do. The caregiver doing the little things like vitals and getting my husband showered and dressed is very helpful to me. They could train their employees more.

Dale B_16

They helped me bathe. I like that the people are on time, knowledgeable, and well managed.

Deena S

They take care of whatever needs to be done. I can not think of anything, they are flexible and reliable.

Denise W_7

They were my first hope since I was doing things myself otherwise. Having someone come in was amazing. I really liked the girls, the caregivers, that they sent us to help.

Maritza J

Them being here, doing the things that I cannot do, really helps me. The person I talk to in the office is very nice to communicate with.

Regina C_6

The only thing I really needed help with was getting in my shower, and getting my trash and recyclables taken out. I like how they give me prompt and professional service.

Dwaine L_1

It certainly improves my life and provides significant care. It allows me to continue to function successfully by myself. I see Shirley a few times a week, and she's excellent. It's a pretty good company, they treat me well.

Judy C_14

They could come more regularly along with reliable and trained caregivers. I would like better quality care and caregivers. They don't seem trained or reliable.

Provider Response

Patricia G_20

It is causing me and the client's wife a lot of stress. I should not have to come in and hear about what the caregiver didn't do. It is a very negative vibe when you are doing his work with him right there and he does not help. It would be great if they could provide a checklist of things for the caregiver to do. He does things and leaves, there is no recording of the tasks done.

Provider Response

Brenda W_11

He gets to go on long long walks. If something happens like this they should be informed about the actions that they are taking.

Nick B_2

There is no particular reason I can say. I could see the care being better as a whole due to the caregiver's availability and the staffing shortage. Some of the caregivers were top quality and I would recommend them to everyone, some of them lacked work ethic and personality. The manager was great to work with and had great communication. I know they have some staffing issues and she was more than willing to help us find coverage for care.

Steve C_10

The person who does come is very good, but, unfortunately, she can only come six hours a week. Since I depend on her for bathing and other things, it's not what I had expected. They are looking for someone to come and help me four days a week, though. They need to have better availability of personnel.

Marilyn F_12

The impact is very good! They help with transportation, getting dressed, and other daily needs. They are very accommodating. They have good caregivers.

Glenda W_3

I appreciate that the caregivers have good organization skills. I like that they have been with me for a long time. I like that the caregivers give me personal attention.

Kathy B_28

Our family is glad that we have the services. It has taken some of the stress off of me and it has given Rod some support. I like the people that have come to help out. Everyone has been very caring, friendly, and adept at what they are doing. It has been a very positive experience.

Anonymous_4848

They care for my wife and she is happy. Their caregivers are great.

Anonymous_3694

They've made my life easier by providing quality care that makes it so I don't have to worry about my loved one when I'm not there. I would tell a friend that they're easy to work with.

Michael K_14

It allows the client's family to get outside and get a breather from the care. The caregiver we use only has a few other patients, so we feel like she is not overbooked. The caregiver also lives very close to our parents. It is convenient.

Ronald "Ron" M

They have helped me the most by being there for me and taking care of my needs. I would tell a friend that they have great services.

Harry S_6

I get her for nine hours a week. The little bit of time I have with her is good. She finishes things up, like doing the dishes, helping with the cooking, vacuuming, making the bed, etc. I just started with them. The girl that comes here likes doing stuff.

Anonymous_4501

They could make my life easier. They could improve by showing up on time.

Glenda "GiGi" R

I only have help two times a month. It doesn't have that much of an impact at this point. I've had two different caregivers out here. The first one was very sweet and we had a lot of fun together but she didn't come back. The one the sent in her place helped me greatly around the house.

Bruce C_3

They were able to focus her on the tasks she needed. I think they personalize everything they do for each client. In my moms case they molded to what she needed.

David W_14

They are reliable. They always show up on time and follow the care plan.

Vicky H

They were able to do what I asked them to do, which helped. They were pretty flexible.

Genevieve B

They could actually get a new manager that would let me know when somebody can't make it to work. They could also hire more qualified people for the job. The manager doesn't seem to be able to coordinate hours and things properly. In the past, Lisa has sent out poor quality people and hired poor quality people.

Provider Response

Anonymous_4284

We still need to get used to each other. This is all new to us. They are fairly new to us, so they have only been here a few times so far.

Alice E_1

She could not be at home without it. It is a big deal. I have recommended them to several people. So far we have had the same person for a long time. She is excellent and I like that they can provide for her. When she cannot be there they will provide a substitute.

Sherril G

They've provided me with the support that I need. They're very responsive to me.

Claudia H_4

They show up on time. She doesn't do anything differently than the others.

Cheryl P_8

They let me have a break and help with the showering and stuff. I needed the help for my husband to get a bath. I told them that I wanted to add some services, so I can go to the grocery store and stuff. They've been accommodating.

Jennifer L_5

She has dementia and schizophrenia. It's not easy, but they're willing to help her. She's safe because of them. They've been really great and any time I have a question, they get right back to me.

Terence C

I can't hold my husband up anymore, so it was necessary to have the help. I liked that he listened to suggestions we made.

Dorothy G_4

Laura was able to handle her well and keep her safe and do all she needed. I liked Laura and she did very good overall.

Anonymous_3934

We are doing fairly well with the care but she has dementia so it is hard sometimes. I appreciate having them come out.

Tonya B

Isaac comes three times a week to be with him while I step out. He gives me respite throughout the week. We have a wonderful caregiver who's been coming to our home for four years. I love Rhonda K.; she is very knowledgeable about serving people.

Anonymous_3871

They do stuff for us that's hard for us to do. I like the caregiver they gave me and that they're patient.

Thomas R_8

I don't know how they can make my life easier. They do chores around the house. They clean. I like the different people that are involved in it, like the caregivers.

Ardie G

Early on it was perfect until the caregivers started changing. That was very hard for him to communicate with them. It was hard for him to make the adjustment of not having a permanent caregiver. We had to change caregiver frequently in the last year before COVID and it was not a good thing.

Anonymous_3808

Particularly in the last few months they have been a marvel. My caregivers have done my shopping for me. I'm really very pleased, so I don't have any suggestions.

Leslie W

I had heart surgery and needed help cleaning. They gave me the time to rest by body, I didnt have a lot of energy and was not able to breathe very well. I have told several people about United Homecare Services.

Kumi P

They complete the assignments I give them. They are very punctual.

Toni V_1

Over the past year we have gone through five different caregivers. A lot of that is not the fault of the agency. But we haven't had the opportunity to work with one caregiver for a long time. Some of them were not good at all and did not follow rules and regulations. But hopefully the most recent caregiver can come back after Covid-19. They could have more consistent staffing and better training for them.

Lois H

We wish we had more hours. The caregivers get my dad up and make him breakfast. The company is great because they have qualified workers.

Lucille K

They drive me to doctor's appointments and they are available if I need them. They came and introduced me to the caretaker the first and second time and that made a big impact to me.

Jean S_15

If I had some things done in the house and I can't do them, then they should be able to help. I've just been doing this for not very long, and they do pretty well.

Carol P_10

I was mostly the caregiver. I just had help doing a little cleaning, and that was it. I didn't have them that long. Sometimes, I think that they needed to get more feedback for the caregivers.

Cate C

The caregiver is there three days a week. She is available always and communicates well. We have gone through two different caregivers, our third caregiver is absolutely amazing. You can tell that she takes pride in her work.

JoAnn B_4

They provided me with reliable workers. I like the quality of the people they hire.

Bette T

I couldn't go without the lady that comes. She's wonderful. They should see how the client is doing. They had a one time visit, and that was it.

Sara M

Because of the state of his health right now, he is often separated from the rest of the family, but his caregiver will keep him company and talk to him. It is huge for me to know that he is not just sitting there by himself. They have been responsive to my questions and concerns, and they are very supportive.

Joanne S_4

The caregiver was a really good match for me, very clean, punctual, and honest. I like the lady that they selected for me and the quality of care they give me.

Willa W

They took me to appointments and getting my prescriptions and whatever I needed. I like the fact that they are there when you need them and they will do whatever you want, if you have the money to pay for them.

Elizabeth E_2

It's a needed service for my mother. She has dementia and can't stay by herself. They stay four hours a day. They are reliable. If a caregiver is sick, they have someone to replace them.

Darlene G

They do all the cleaning that I can't do. They are usually on time and do whatever I need to be done.

Patty M_2

They had an impact and service towards her and the family as well. They were there for us. If we needed to change schedules, they were very flexible. They met every need.

Virginia W_4

It's had an improvement. I have 18 hours a week where I can do my job because somebody takes care of my husband. I don't like being told that I have to use one service. I would like to shop around.

Alvin O

They're able to take care of my loved one and bathe her and change her clothes, and that gives me a chance to get out of the house. I like that they're pretty prompt. I've had very little trouble with them.

Dorothy C_10

They did housework and it helped me because I was caring for my husband, who was very ill. I didn't have any problem with anything. They were always on time and they always found other things to do.

Merlene B

They help me some in every way. I have been satisfied all the time, and I still am. When they come in I feel acquainted with them and comfortable.

Gisela H

They help me for my total satisfaction. One very positive thing is that they provide care on a moments notice. As an example, I don't drive and I need transportation and they have always provided that for me.

Karen K_1

They are very, very adaptable to situations. I feel better knowing that he is taken care of.

Joyce L_7

They were very careful with choosing the right people to work with us, especially with the needs that we had. The people we have are taking good care of my husband, and allowing me to have some free time.

Beverly W_2

They are extremely willing to meet my needs and they do whatever they have to to get the care I need, when I need it. They are here when I need them.

Zane H

They've come when I've requested them, and I've had to change times due to my wife and myself. They have followed right through with those changes. It takes off a lot of work that I have to do.

Beverly C_4

The lady that comes to my house is always on time, and I appreciate that. The young lady that comes to my house has done everything that I have asked her to do for me.

Donna H

I liked that the caregiver was on time and easy to work with. She worked really well. They let me get away and get my own medicine taken care of.

Helen K

The people from United Homecare Services are knowledgeable. They have been very kind to my loved one. They are very patient when working with William to help get him better. The services have given me a caregiver to help me. The caregivers are here three days a week. It is helpful mentally and physically.

Tonya B_1

We have had such a great experience with them. Our caregiver is just wonderful. It gives us both time away from one another, which is good.

Linda M

The very first person they sent, she didn't click well with and they immediately sent a new person that's a perfect match for her. The local supervisor checks with my mom regularly. Her helper comes in twice a week and cleans the house and changes the bedding and washes her dog. She personalizes her services.

bzrosco

The caregivers that were provided to my husband was here just to receive a pay check, one never washed her hands unless you asked, never checked if my husband soiled his pants, left him wet in the bed, never attended his needs unless she was asked, as far as I can see the people they have working at United Home care Services do not care about the care that a person needs, it is all a joke. To care for a person all it takes is common sense, and what the needs of the other person.

Provider Response