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SYNERGY HomeCare of Golden Valley

7575 Golden Valley Rd, Golden Valley, MN 55427

(800) 558-0653

Verified Partner

4.5

(164 reviews)

Offers Home Care
Top rated on Caring.com

2024

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Reviews of SYNERGY HomeCare of Golden Valley in Golden Valley, Minnesota

4.5

(164 reviews)

    Top rated on Caring.com

    2024

    Provider of Choice 2024
    Home Care Pulse Certified 2024

    Julie C_24

    4

    June 21, 2024

    I am a past client of this provider

    He didn't need the services they provided. They showed up when they said they would, and they were able to give us care immediately.

    Todd C_6

    5

    June 7, 2024

    I am a current client of this provider

    They help my father maintain his independence. And have been accommodating with moving time when my dad has a doctors appointment. They are consistent an provide good care also have good values.

    Anonymous_1717773055

    3

    June 7, 2024

    I am a current client of this provider

    They have tried to find someone else when the other ones never show. They are usually able to find a replacement. I would like them to improve the consistency in people showing up. I need them to be consistent.

    Provider Response

    Thanks for the review! Unfortunately we can’t follow up to get more information since you’re anonymous. We’ll take the feedback and look at ways to improve in that area. Thanks again.

    Faith H_2

    5

    June 3, 2024

    I am a current client of this provider

    The services provide me with relief, and I could rest assure that he is okay. They are responsive and are able to be accommodating with any changes.

    Chelle S

    4

    May 7, 2024

    I am a current client of this provider

    They've helped me by providing care for my husband, so it gives me relief during the hours we have care. They try to be really helpful. The caregivers have been fine, but the logistics haven't been great with caregivers. The agency itself does a good job.

    Provider Response

    Thanks Chelle! It’s privilege of ours to care for our clients and their families. We don’t take it for granted.

    Anonymous_1715079838

    5

    May 7, 2024

    I am a current client of this provider

    I get to go out of the house and do things. The people that come seem to have sincere interest in taking care of my wife.

    Robert V_20

    5

    May 2, 2024

    I am a current client of this provider

    I am not used to giving orders of what needs to be done. They do a good job of representing the company. I like that they are knowledgeable and friendly.

    Anonymous_1712660712

    5

    April 9, 2024

    I am a current client of this provider

    The caregivers have helped the most with transportation. I trust the owner to have good operations, treat his staff well, and treat his clients well.

    Provider Response

    Thanks for the review!

    John V_29

    4

    March 21, 2024

    I am a current client of this provider

    They help with putting wraps on and housework. They know what they are doing.

    Robert V_23

    5

    March 11, 2024

    I am a past client of this provider

    They were here every other week and kept him going. From what we know the people that came in really cared.

    Provider Response

    Thanks for the review Robert! Your feedback is precious information for us to continue to offer our high level of service.

    Anonymous_1709644251

    5

    March 5, 2024

    I am a current client of this provider

    He has Alzheimer's. He can't be in the shower by himself, so the person comes and helps and cleans. I like the fact that they give him a shower and that they have different services.

    Provider Response

    Thanks for the review!

    Anonymous_1707223668

    5

    February 6, 2024

    I am a current client of this provider

    I like that they take care of all my needs. I like that they do their work.

    Provider Response

    Thanks for the review! We work hard every day to provide the level of care our clients demand.

    Viktoriya L

    5

    February 6, 2024

    I am a current client of this provider

    We are fairly new to the agency, but they sent a person who is very flexible and attends to her needs as asked. I like that they are very prompt, professional, and they understand the needs of my mother.

    Provider Response

    Thanks Viktoriya! We’re honored to be able to provide care for your mom. She’s a special woman.

    Jenna T_1

    5

    February 2, 2024

    I am a current client of this provider

    They have friendly staff. I've been happy with the caregivers.

    Provider Response

    Thanks Jenna! Let us know what we can do to continue to grow! We appreciate any and all feedback.

    Katherine ?Kathi? H

    4

    January 23, 2024

    I am a current client of this provider

    They always follow up with me and let me know what is going on. They are reliable.

    Monica T_1

    5

    January 3, 2024

    I am a current client of this provider

    It allows me to get out of the house and run errands. They have sent us really good caregivers.

    Provider Response

    Thanks for the review Monica. As always, we appreciate the feedback. Glad to help make difference for you all.

    Mary H_117

    5

    January 3, 2024

    I am a current client of this provider

    She has helped him the most by just being with him and having someone to talk to and do activities with other than me. I like the home health aide have been good and one we have used most of the time and has a great relationship with my husband and we really like her.

    Heidi V

    5

    December 4, 2023

    I am a current client of this provider

    If I did not have them and my other caregivers I would be out on the street with a shopping cart. I like that they take me where I need to go because my family is not available. They help me around the house and de clutter and I love that. Right now my kitchen and living room are so awesome. They help me and are great companions.

    Provider Response

    Thanks for the review, Heidi. I’m so happy to hear we’re making your life better by taking these items off your plate. Let us know how we can do even better!

    Gale H_2

    4

    November 17, 2023

    I am a current client of this provider

    I feel that they could keep up on the cleaning better. It makes me wonder what else is not being done. They seem to be very responsive and keep us in the loop.

    Tom M_19

    4

    November 8, 2023

    I am a current client of this provider

    I think it could be good to have consistent people come all the time and not different ones. I'd like them to have more flexibility with the hours.

    Provider Response

    Thanks for the review, Tom. We'd like to get more information from you regarding your “flexibility” concern. We will give you a call to get more clarification. Thanks again.

    Judy J_9

    5

    November 2, 2023

    I am a past client of this provider

    It was very easy, I didn't have any problems at all. I liked that they were very easy to work with. We were moving my husband from memory care to home and they worked really hard to get him home in less than 2 weeks.

    Provider Response

    Thanks for your 5-Star review, Judy. We take these very seriously. Let us know how we can improve!

    Mary W_60

    5

    October 17, 2023

    I am a current client of this provider

    They have taken over administration and make sure everything is okay. The caregiver is good, and the staff is responsive.

    Craig C S

    5

    October 5, 2023

    I am a current client of this provider

    Synergy has provided in-house care help for my father who has dementia for the past couple of years. The staff is timely and thorough in their care in getting him up and dressed in the mornings, taking medications, and with meals. They also help with bathroom tasks with his bathing/bathroom and cleanup. Always friendly but firm. My interactions have always been positive and the management staff has been great. Very pleased.

    Tom C_25

    5

    October 3, 2023

    I am a current client of this provider

    I like that they have been really flexible with the schedule. I like that our caregiver is very positive.

    Provider Response

    Thanks for the review, Tom! Please continue to let us know how we can improve!

    Carli B.

    5

    September 20, 2023

    I am a past client of this provider

    My grandmother had Synergy 24/7 during her dementia battle. The knowledge and professionalism from the staff (caregivers and office staff) at Synergy was unmatched, and I cannot recommend them enough. Their #1 priority is their client and making sure everyone is comfortable.

    Provider Response

    Thanks for your review Carli. Thanks for trusting us to care for your grandmother. It was our honor.

    Erik G_1

    5

    September 13, 2023

    I am a current client of this provider

    It helps having people there. I like that the company does a good job of taking care of my job.

    Mark A_10

    5

    September 13, 2023

    I am a past client of this provider

    Towards the end of my moms life and if we didn't have any caregivers, we would have to move in with her, and it literally gave us our lives back. All the caregivers were incredible, and the office staff was great.

    Provider Response

    Thanks for the review Mark. Glad you have peace of mind. It’s been an honor to provide the care she needs.

    Lenny G

    5

    September 13, 2023

    I am a current client of this provider

    Gwen only wants her twice a week, but I would like her there every day. It's great when she's there. The person that we have is very knowledgeable. She gives Gwen a bath and Gwen likes her coming. She knows a lot about care and cleaning and some laundry.

    Susan J_16

    5

    September 6, 2023

    I am a past client of this provider

    The services gave me peace of mind. I would recommend them because I liked how willing they were to find the best fit for Norman.

    Kay N_1

    5

    August 17, 2023

    I am a current client of this provider

    They all have been great and very willing to help. I like that they are the most responsive, and they were the only game in town.

    Provider Response

    Thanks Kay!

    Anonymous_7571

    5

    August 2, 2023

    I am a current client of this provider

    They help him around the house and we are able to spend time with him instead of cleaning up when we go see him. I like that they help him with his routine day to day.

    Provider Response

    Anonymous - Thanks for the review! If I only knew who you were!

    Deb J

    5

    August 2, 2023

    I am a current client of this provider

    They are very helpful. They are easy to work with.

    Provider Response

    Thanks for the review Deb! We work hard for our high ratings.

    Judith F_3

    5

    July 14, 2023

    I am a current client of this provider

    They have adjusted caregivers and changes for my parents. I like the consistency and good communication, and they are a great team in and out of the office.

    Provider Response

    Thanks for the review Judith. I appreciate the trust and faith in us. It’s an honor to care for your parents.

    Blair G

    5

    July 13, 2023

    I am a current client of this provider

    They show up. If they have to send someone different out, they are good. They have great staff. They have quality people.

    Provider Response

    Thanks for the five star review Blair. We continue to strive to provide the highest level of care in the west metro area. Your feedback is most important.

    Jill B_12

    5

    July 5, 2023

    I am a current client of this provider

    They're very organized, helpful, and do what they can to make things better for the clients and staff. They are very organized and good about reaching out to the clients.

    Provider Response

    Thanks for the review, Jill! Thank you also for your loyalty. We appreciate the opportunity to help you every day we’re there.

    Loreen_1

    5

    July 5, 2023

    I am a current client of this provider

    They help me with respite care. They are responsive.

    Provider Response

    Thanks Loreen! We appreciate the feedback. We take our reviews very seriously and use them to continuously grow our reputation. Glad we’re making a difference for you every day!

    Anonymous_5950

    4

    June 23, 2023

    I am a current client of this provider

    They have helped the most by showing up and are there. I had problems with staffing issues, but I think that is resolved.

    Provider Response

    Thank you for the review. I’m glad we were able to get the staffing issue resolved.

    Ralph V

    5

    June 5, 2023

    I am a current client of this provider

    They help me in doing the chores that I can't do on my own. I like the hours that they're scheduled and able to come over.

    Syndy W

    5

    May 17, 2023

    I am a current client of this provider

    They provide quality PCAs. They doing great.

    Provider Response

    Thanks for the review Syndy! As you know, we work hard to maintain our strong reputation in the community.

    Kay N_2

    5

    May 9, 2023

    I am a current client of this provider

    I wouldn't be able to function without them. Every caregiver they've sent is outstanding.

    Provider Response

    Thanks for the review, Kay! So glad we’re able to improve your life and give you some peace of mind.

    Frank B_11

    5

    May 2, 2023

    I am a past client of this provider

    I was in a situation where I needed them, and they satisfied what I needed. They serviced my wife in terms of changing her and repositioning her in her chair and spending time with her. They gave me the opportunity to get a break. I thought Synergy HomeCare was good home healthcare people with minimal problems, they did a nice job with my wife.

    Provider Response

    Thanks Frank! It was a pleasure working with you and your wife. I’m glad you were able to get some respite!

    Anonymous_7254

    4

    April 21, 2023

    I am a current client of this provider

    We have had a lot of different ones set up who eventually did not work out. There is a lot of variety! I like this agency because they have finally sent us a good caregiver that we all like and are happy with her.

    Provider Response

    Thanks for the review. I’d like to ask a few clarifying questions- if you wouldn’t mind, please call the office so we can learn more!

    Carole K_4

    3

    April 5, 2023

    I am a current client of this provider

    I do pretty much everything myself. They need to have consistency in the caregiver that they send.

    Provider Response

    Thanks for the review Carole. So glad you’re able to do do much on your own! Hopefully for the few hours we’re there, you’re getting some help and getting somewhat of a break. I know the family has great peace of mind while we’re there!

    Lauri S_1

    5

    March 4, 2023

    I am a past client of this provider

    The agency cared about my dog and asked me what I needed. I liked that the agency was personable, and they prepared food.

    Provider Response

    Thanks for the review. We appreciate your trust in us to provide the quality of care you expect.

    John G_53

    5

    February 15, 2023

    I am a past client of this provider

    They made things a little easier by helping because none of our relatives could help or be there. The owner came to talk to us and get us set up.

    Kathy J_10

    5

    February 6, 2023

    I am a current client of this provider

    They provide reliable, sensitive, thorough care for him. I don't have much to compare with, but I've been totally satisfied.

    Judy W_30

    5

    February 1, 2023

    I am a past client of this provider

    They kept Lester company. They would even dust the ceiling with a really long duster. I had three different caregivers, and they were all excellent.

    Pam P_13

    5

    January 18, 2023

    I am a current client of this provider

    Their care puts me at ease and they are very proactive about telling me things. I like that they respond quickly to your questions.

    Provider Response

    Thanks Pam!

    Laura B_32

    5

    January 6, 2023

    I am a past client of this provider

    They kept changing the caregiver to meet my dad's needs. I already did recommend them.

    Provider Response

    Thanks Laura! We appreciate any and all feedback!

    Jim S_29

    5

    December 15, 2022

    I am a current client of this provider

    They supply people to give us assistance when we need it. They are very friendly and cooperative. They try hard to satisfy me.

    Jim W_23

    5

    November 7, 2022

    I am a current client of this provider

    I don't have to worry about my loved one when the caregiver is there to help with his needs. They enjoy hanging out together, which is really nice. I am very happy with them as my dad really enjoys our caregiver who is a real nice guy and very easy to work with on anything.

    Brad S_2

    2

    November 3, 2022

    I am a current client of this provider

    I would like them to provide staff that actually show up. I would like them to actually show up and have the staff actually do the work.

    Provider Response

    Thanks Brad. I know we've already soken about the issues. Between the shifts being short and the level of physical exertion, these were tough shifts to fill, as I conveyed to you that it might be. I appreciate your patience as we tried very hard to accomodate your needs since you've been through so many other agencies that weren't able. All the best to you Brad.

    Pam K_8

    5

    October 10, 2022

    I am a current client of this provider

    We have to have someone help us otherwise my dad would be in a nursing home. Because the quality of people that they have sent us has been outstanding. They show up consistently.

    Margie P_3

    5

    October 6, 2022

    I am a current client of this provider

    The agency has been responsive and keeps the client strong. I like this agency because they have been easy to work with.

    Mia T

    4

    September 21, 2022

    I am a current client of this provider

    They are expensive. The aides are good.

    Bonnie W_10

    5

    September 8, 2022

    I am a current client of this provider

    When she isn't helping my mother, she will help sweep the floor. Her life is easier when her caretaker is there. I like the person that is working with my mother.

    Linda A_4

    5

    September 8, 2022

    I am a past client of this provider

    The quality of care is fantastic. I liked Mitch, he is a wonderful guy. He always went out of his way to help me.

    Sandy T_1

    5

    August 15, 2022

    I am a current client of this provider

    We have more freedom and I know my brother is taken care of. I like that they run a perfect program in every way.

    Kathy J_7

    4

    August 3, 2022

    I am a current client of this provider

    I love my caregiver now, but it took about two years to get the right person They need to have some better qualified caregivers; especially on the weekends.

    Pat W_13

    2

    July 20, 2022

    I am a past client of this provider

    I don't know, probably the companionship is what helped me the most. I would like them just to be consistent in picking someone, getting someone to help.

    Provider Response

    Thanks Pat. Appreciate the feedback. Glad you enjoyed the companionship piece. As I mentioned prior, finding consistency with such short shifts is a challenge. We're happy to staff short shiftsfor our clients but there is a little give and take when the shifts are shorter. I appreciate your underwtanding of that.

    Miki (

    5

    July 11, 2022

    I am a current client of this provider

    The services give her incentive to work. I like that they are easy to work and flexible.

    Anonymous_6280

    4

    July 1, 2022

    I am a current client of this provider

    They have helped care for the client. The different amount of caregivers coming in makes it difficult.

    Anonymous_6010

    5

    May 5, 2022

    I am a past client of this provider

    The agency helped the most by wrapping her leg up. I like that they always made sure someone was available.

    Mary M_73

    5

    May 5, 2022

    I am a past client of this provider

    They would take care of him since he couldn't walk. I liked the schedulers. They tried so hard to get me people.

    Sharon W_20

    5

    April 21, 2022

    I am a current client of this provider

    This agency is always on time and I can count on them. I like the people that they have provided.

    Cindy E_3

    5

    April 4, 2022

    I am a current client of this provider

    The caregiver from SYNERGY is very thorough in providing care for my husband with love, patience and humor and it makes me feel comfortable to leave and go out to do things, while the caregiver is here. From the very beginning, I had a meeting with Mitch and he did such an amazing job at going over everything with me and it made me feel like that is where I wanted my husband's care to come from.

    Laurie S_10

    5

    March 18, 2022

    I am a past client of this provider

    I was exhausted all the time so just helping with things here and there helped me a lot. I like that they did a good job and were nice.

    Sue H_18

    3

    March 16, 2022

    I am a current client of this provider

    What they do is hugely important to us. When they do it right, it is wonderful, when they do it wrong, it is awful. I would like them to have consistency in caregivers. Weekends are unreliable.

    Jeff S_13

    5

    March 1, 2022

    I am a current client of this provider

    SYNERGY has made our lives easier by providing the care that we need, and it gave the clients more consistency than we had before. SYNERGY HomeCare has been good for us. They are courteous, prompt, and willing to work with us.

    Amy S_15

    4

    February 1, 2022

    I am a current client of this provider

    I look for compatibility with my mother and general competence. This agency should have a deeper pool of caregivers.

    Anonymous_5600

    3

    January 20, 2022

    I am a current client of this provider

    I would like to see more coordination between caregivers and more personalized care. I would like to see the administration changed in regards to scheduling.

    Bev T

    5

    January 19, 2022

    I am a current client of this provider

    They are really important to me. It determines if I have a bad day or a good day. I would recommend them.

    Cynthia W_4

    5

    January 12, 2022

    I am a past client of this provider

    They helped in every way that they could. The care that we ended up getting from the caregiver.

    Anonymous_5594

    5

    January 4, 2022

    I am a past client of this provider

    They helped us to do some things we didn't have time to do. They were prompt and started right away.

    Anonymous_4278

    4

    December 21, 2021

    I am a past client of this provider

    There was a lot of things but just by showing up it was positive. When I did call them they would always answer the phone and call me back.

    Anonymous_5558

    3

    December 10, 2021

    I am a current client of this provider

    They're all different. You can tell which ones are in it because they enjoy doing PCA work and some of them are in it just for the money. Some of them come in and know what is expected because they have been here several times. They don't need to be reminded. I don't know if some have a lack of motivation that are terrible. Right now, it appears that they have more clients than caregivers. They're not able to fill the spots for clients.

    Rita P_5

    5

    December 7, 2021

    I am a current client of this provider

    They made the experience positive by doing what I asked them to. I like SYNERGY because they've always sent me quality caregivers.

    Anonymous_3835

    1

    December 2, 2021

    I am a current client of this provider

    I have many needs and I feel abandoned. The blame has been shifted to me. They could have done everything I listed above, including sending adequately trained people. They have sent me caregivers who are terrified of dogs and I own a dog. I've had caregivers want to come and sit and collect the pay. When I was finally assigned a good caregiver, she was reassigned to another position. If they would have a back up system for shifts covered that would be good. I would like to see them match the caregivers with the needs of the client. Some of the caregivers are juniors in high school. The caregivers need to be paid better, so I understand why they are having trouble staffing.

    Provider Response

    Thanks you for the feedback, Anonymous_3855. I'd like to discuss in further detail if you would like to call the office.

    Jeanne S_4

    5

    December 2, 2021

    I am a current client of this provider

    I like the quality of the caregivers, and I would tell anyone that their caregivers are of good quality.

    Anonymous_5361

    5

    November 12, 2021

    I am a current client of this provider

    They have helped and they have worked with them. At the beginning is was not that good but now it has improved a lot and the caregivers are all very good.

    Mark B_28

    5

    October 6, 2021

    I am a current client of this provider

    They find people to come to help us. They always send people who know what they are doing and who can do the work we need. They are professional and kind. They take care of our schedule. They have a good flow of communication.

    John D_33

    4

    August 19, 2021

    I am a current client of this provider

    They are here for emergencies and help me with things that I can't do myself. I am very satisfied with everything going on.

    Jan R_2

    5

    August 16, 2021

    I am a current client of this provider

    They've made it positive by showing and having good caregivers. I like that they're thorough.

    Provider Response

    Thanks Jan for your review. We enjoyed working with you and your family. These reviews really help us identify areas of opportunity to grow.

    Florence O

    5

    August 3, 2021

    I am a current client of this provider

    The most helpful thing is that they make things easier for me. They do their job obediently. The caregiver that I have now is working out well; she has been with me for years.

    Eileen A_6

    4

    July 7, 2021

    I am a current client of this provider

    They help her with housework, dishes, and laundry. It's not really their fault, but the schedule keeps changing. Thankfully, it has only happened twice so far where we didn't have coverage.

    Annette B_5

    5

    July 7, 2021

    I am a current client of this provider

    It alleviates the stress for me. It provides my mom with a social life. They keep in touch with us.

    Jennifer R_8

    5

    June 28, 2021

    I am a past client of this provider

    The younger lady who came took me out for a ride and looked at gardens and went down by the lake. I only saw 2 people but they were terrific.

    Provider Response

    Thanks for the review, Jennifer! We appreciate any and all feedback from our clients and their families. It’s the only way we can grow and improve!

    Anonymous_4879

    4

    June 24, 2021

    I am a current client of this provider

    There's nothing they can do to make his life easier. He's doing pretty well considering that he's in his 90's. There really isn't much for them to improve on. The people we've had in our home have been very nice.

    Provider Response

    Thanks so much for taking the time to submit a review. Our client’s feedback is critical to our growth and quality.

    Helen J_1

    5

    June 16, 2021

    I am a past client of this provider

    They made a powerful difference in his life. They were good, they provided the services needed and they kept us informed.

    Provider Response

    So great to hear that Helen! Your feedback is so helpful. Thanks for helping us strive to be the best at what we do!

    Sandy S_8

    5

    June 9, 2021

    I am a current client of this provider

    The caregivers have been wonderfully responsible. They inform me of changes that happen. I demand transparency, honesty and integrity from them and that's what I get from them.

    Provider Response

    Thanks Sandy! Your feedback is so appreciated.

    Rosie S

    4

    June 9, 2021

    I am a current client of this provider

    I don't know what they could do better. They kept her company. They seem to do a good job.

    Provider Response

    Thanks Rosie! We appreciate the feedback!

    Corinne N

    5

    May 20, 2021

    I am a current client of this provider

    They cook for her and some of them are good about getting her up. They do her laundry and dishes. They are good about letting me know if someone couldn't come.

    Provider Response

    Thanks Corrine for the 5-star review. We strive to improve every day. Please continue to provide feedback to us!

    Gloria R_5

    5

    May 7, 2021

    I am a current client of this provider

    They help me to do the things I cannot do. The one time she was here she helped me. She is organized and did light housekeeping. The caregiver is efficient and motivated to get done as much as she can when she is here.

    Bill S_29

    4

    April 24, 2021

    I am a current client of this provider

    They can anticipate the needs of the client more. I like the consistency of the people.

    Provider Response

    Thanks for the review! This information is invaluable to us.

    Sara U

    5

    April 20, 2021

    I am a past client of this provider

    They gave me a little time off. I was staying up all night with him before the services. The caregiver stayed with him all night. I liked the services because the aides that came were very different from each other but excellent. They worked hard. My husband liked them to.

    Provider Response

    Thanks Sara! I appreciate this feedback. We’re always striving to improve the level of care we provide. Your candidness really helps. Thanks again!

    Marilyn R_6

    4

    April 13, 2021

    I am a current client of this provider

    They need to provide my mother with more physical activity. They help more with keeping my mother's apartment clean than I expected from home care.

    Provider Response

    Thanks for the review, Peter. This feedback really helps us in our effort to continue to provide care at the highest level.

    Gail G_7

    4

    March 19, 2021

    I am a current client of this provider

    I would like more flexibility with scheduling. I haven't had a problem with not having a consistent caregiver, but I know that has been a problem they are working on.

    Provider Response

    Thanks for your feedback Gail. We take a lot of pride in our reviews and ratings. We rely on your candid feedback. Always striving to be the best!

    Michele V_2

    1

    March 2, 2021

    I am a current client of this provider

    They have been here for 2 months, and I am still doing what they should be doing. The younger people that they send into the home have no skills, and they still need training.

    Provider Response

    Thanks for your candid review Michele. That’s the only for us to learn and grow. While we pride ourselves on our overwhelming number of 5-star ratings, we know we’re not perfect. In fact, based on your review, we still have a long way to go. Thank you for staying with us as a client and providing such vital feedback.

    Bob O_1

    5

    February 18, 2021

    I am a past client of this provider

    They helped her with focusing on something other than her health. I liked that they were responsive to any issues we had.

    Carol P_15

    5

    February 10, 2021

    I am a past client of this provider

    The services helped by being there to keep the house clean. They responded immediately to us.

    Provider Response

    Thanks for the 5-star rating, Carol. Your feedback helps us tremendously in our quest to be the best home care provider in the area. Much appreciated!

    Anonymous_1110

    5

    February 5, 2021

    I am a current client of this provider

    They have helped her with preparing meals and bathing. I would like them to get more qualified caregivers and more dependable.

    Neal S

    5

    December 30, 2020

    I am a current client of this provider

    I am very comfortable leaving the caregiver alone with my wife. I like the person they send. She is very competent, nice. They are very accommodating.

    Provider Response

    Thanks for your 5-star review Neal. We continue to look for ways to improve. Your feedback is invaluable.

    Anonymous_3626

    4

    December 7, 2020

    I am a past client of this provider

    We got someone that my mother enjoyed having there. I would like to see how they run their office improved.

    Provider Response

    Thanks for the review. We’ve always strived to provide the best care possible and can only do that if we know what our clients’ families expect. This feedback is very helpful. Thanks again!

    Hazel S_3

    5

    November 30, 2020

    I am a current client of this provider

    They listen to you, hear what you have to say, and act upon it. They really listen to what the needs of the client are.

    Tracy B_4

    4

    November 6, 2020

    I am a past client of this provider

    He liked it a lot with getting the exercise. The social interaction was good for him. He would have liked to have it more often and for it to have lasted longer. I was never in there when he was having therapy. No one was. It was kind of short lived. They could have communicated with me a little more because I didn't know what he was working on or what he was doing.

    Nancy J_8

    4

    October 26, 2020

    I am a past client of this provider

    The good ones went out of their way to make sure he was comfortable and talked with him respectfully. They had a nurturing and pleasant attitude. The others were lazy and shouldn't be int he field because they were not nurturing. I believe they didn't like their job. Some of their caregivers were excellent, some mediocre, and others shouldn't be in the field in my opinion.

    Fern C_1

    4

    September 8, 2020

    I am a past client of this provider

    Most of the girls were very nice. They did everything I asked them to. They were very nice and kept up. Most of the time it was very nice, there were no problems.

    Sarah E_3

    3

    September 8, 2020

    I am a past client of this provider

    The caregivers made her laugh and showed her loved. They did not send me a schedule each week. They didn't call me after my mother died or send me any condolences.

    Jo J

    5

    August 17, 2020

    I am a past client of this provider

    They helped the most by taking the stress off of me and helping me get some sleep. The women that we had was very good at taking charge.

    Provider Response

    Thanks for the review, Jo. We appreciate you taking the time to post your honest feedback.

    Diane B_12

    5

    July 8, 2020

    I am a past client of this provider

    The services allowed me to sleep. I wasn't sleeping very well because I was so worried about my mom. The man who owns the company was here the very next day after we called them. He spent a lot of time with us. I think that they pay their workers a percentage of the fee, and I really like that. I think the agency pays the caregivers more than other agencies. Because of that, the caregivers stay longer and are more experienced.

    Provider Response

    Thanks for the kind words, Diane. We’re proud of the work we do and how we treat our caregivers.

    Pat P_2

    4

    June 23, 2020

    I am a past client of this provider

    They were here three days a week and they assured me and allowed me to now worry that she would be safe. I think they could be more consistent in the caregivers. We had so many different people in the last two years.

    Pat O_4

    4

    June 4, 2020

    I am a current client of this provider

    It doesn't' have a huge impact, but they come mostly at night so I can sleep. I haven't had someone come exactly on time, they are usually ten minutes late.

    Linda A_13

    4

    May 12, 2020

    I am a past client of this provider

    They provided my mother with a way to get out, to the store, and to the doctors. My mom is able to work with the caregiver that we liked.

    Kris C_1

    2

    April 21, 2020

    I am a past client of this provider

    She did not like having someone in her home because she did not need it and maybe the people at her house were not a good match for her. I would say that meeting with the company was the most impressive part of the experience.

    Provider Response

    Thanks Kris. WE appreciate the feedback. Sometimes finding the right match can be challenging, I know. We've had a very strong bench of caregivers as of late. Give us a call at the office if you'd like to discuss. Thanks again.

    Heidi S_4

    4

    April 13, 2020

    I am a current client of this provider

    We like our caregiver, but it would be better if is she took initiative. The 48 hours heads up to tell them if we won't need a caregiver.

    Michele T_2

    5

    April 7, 2020

    I am a past client of this provider

    It was an incredibly difficult time. I was sick at the time, my husband required a lot of care and they provided it. They did a great job. I had to hire an agency to care for my husband, it was the hardest thing I've had to do in my life, but the agency was very good.

    Nancy P_11

    5

    February 18, 2020

    I am a past client of this provider

    They helped the most with food preparation and personal care. I liked that quality of the caregiver that we had.

    Lynell G

    5

    February 14, 2020

    I am a current client of this provider

    They help by providing care that requires a little more physicality, such as getting him dressed and giving him a bed bath. I like SYNERGY because of past history.

    Sue A_2

    5

    November 27, 2019

    I am a current client of this provider

    It was good. They do exactly what we want them to do. I like that it's easy to contact them.

    Provider Response

    Thanks for your review Sue. We’re proud of the service we provide. We know we’re not perfect but we’re constantly heading towards that ultimate goal. Thanks for trusting us with your loved one.

    Bev M

    5

    November 7, 2019

    I am a past client of this provider

    It made a big impact because my mom's greatest wish was to die at home. There is no way we could have had that happen were we would be comfortable without them being there. I like their professionalism. They were able to be really personal and caring.

    Merle H

    3

    October 29, 2019

    I am a past client of this provider

    We weren't very satisfied with the people that they sent us. My loved one is 99 years old. We were looking for someone to come in a couple of times a week to sit and talk with her and give us some free time. We only got young girls that could not relate to her at all.

    Celia and Pincus W

    5

    October 22, 2019

    I am a current client of this provider

    They have been a good help with getting through things that family can't handle. They are reliable, nice, and helpful.

    Cari S

    5

    October 17, 2019

    I am a current client of this provider

    I have them 24/7, so I need them all the time. They provide a consistency of care.

    Noel G_1

    5

    October 7, 2019

    I am a current client of this provider

    The caregiver matches up better with him than the company. They are very good at communicating what is available.

    Anonymous_22

    5

    September 11, 2019

    I am a current client of this provider

    They help me get dressed and get food. It can be hard for them to find the right person for me.

    Midge B

    5

    August 28, 2019

    I am a past client of this provider

    There were some extenuating circumstances, and things changed daily. We were paying for people to be there while she was in the hospital to have a second set of eyes. There were a couple times where there was a misunderstanding, and things were pretty stressful. They were very accommodating.

    Carol S_20

    3

    August 13, 2019

    I am a current client of this provider

    She needs the help, but she doesn't want the help. My mom prefers my dad to take care of her. I think the caregivers are great. They need to have a larger staff. We need help for my mom on weekends. We are having trouble finding a caregiver. It has been longer than we were hoping.

    Anonymous_2256

    5

    August 6, 2019

    I am a current client of this provider

    It lets me sleep at night. I feel comfortable going to bed at night because they care for him while I sleep. They are very cooperative, and they do nice care. They provide the care we intend to have.

    Mary G_18

    5

    July 26, 2019

    I am a past client of this provider

    It helped a lot. They took a load off of us. I liked that the people who came were very nice.

    Ellen H_6

    5

    July 10, 2019

    I am a current client of this provider

    We can't leave my father alone. They provide companionship and are a pill reminder. They help him dress if it is necessary. I like the consistency of the caregiver. I haven't used them much, but that is what I have noticed.

    Gary G_7

    5

    July 10, 2019

    I am a current client of this provider

    They have helped me with meals and toileting. Their staff has been very good.

    Jack G_2

    5

    July 3, 2019

    I am a current client of this provider

    They assist her in some of her morning activities, like bathing and getting dressed. They are pretty responsive and have provided quality people to administer the services.

    Mel B

    5

    June 20, 2019

    I am a current client of this provider

    I couldn't do it without them. They sent me excellent caregivers. I like the caregivers that I have. They come a lot.

    Helen H_3

    5

    June 14, 2019

    I am a current client of this provider

    She gives me hope. That is the overall effect the services have on me. They consider their relationship with us because it is not just a business. I like that atmosphere.

    DMpls

    1

    May 13, 2019

    Other

    We were told no problem with care givers weekday mornings, most weeks we are on the schedule for one day. On rare occasions, 3-5 days are covered. The excuse:not enough employees. Aides leave early, would not do light work if it doesn't directly involve patient. Paperwork has been lost, cannot get insurance reimbursement without it. Months have passed. Not a good experience. Very unprofessional. Unreliable.

    Provider Response

    Thanks DMPLS. WE appreciate the feedback and apologize for the mishaps. No excuses. We've revamped our entire office team and can assure we have fixed these issues.

    Terri N_1

    5

    May 8, 2019

    I am a current client of this provider

    I have only used them once, but I had surgery and they were able to get me back and forth comfortably. I didn't have to stress or worry about anything. I like the customer care availability. They are very flexible and the manager actually came to my work to organize everything with me. It was fantastic.

    Mike_1

    4

    May 8, 2019

    I am a current client of this provider

    They have been here helping my wife, so I can get away. They could take charge more.

    Ginny L

    4

    May 3, 2019

    I am a past client of this provider

    It allowed me to have some time to myself and gave me a little relief. Some of the people were great and some of them were not especially well trained to meet his needs. The people that we had most often were fine.

    Scott S_2

    5

    April 24, 2019

    I am a current client of this provider

    They take care of my Mom the whole time that they are there in the house. I would tell a friend that they are reliable. The caregivers try to match the needs of the people they are serving.

    Nick W_1

    5

    April 16, 2019

    I am a past client of this provider

    I wish we could've had the caregiver longer every day. The caregiver was really good. I would recommend her to anyone.

    Susan K_11

    3

    April 11, 2019

    I am a current client of this provider

    I am very disappointed with the parade of people we have had going through the house, and sometimes, the caregivers didn't show up or were late so we didn't get consistent care. To get a good recommendation, they need to do what they said they would do with providing the 5 consistent caregivers.

    Mary P_3

    5

    April 11, 2019

    I am a past client of this provider

    The caregivers were caring. My mother-in-law was very difficult, and I think they were compassionate. They brightened her day, which helped me out because she was taken care of. The caregivers we had were very friendly and caring. It was easy to get a hold of the office, and they always called back, when I left a message.

    Anonymous_1587

    4

    March 28, 2019

    I am a current client of this provider

    I have a disability, so they help with household chores I can't do on my own. They could provide a higher quality of care.

    Sherry H_2

    2

    March 5, 2019

    I am a past client of this provider

    They could have provided consistent and trained caregivers from the beginning. They should tell the clients what to expect. They should tell them that it is going to take a few months to deliver a consistent care team instead of saying that they have one ready. They should make sure the caregivers are adequately trained.

    Provider Response

    Hi Sherry. Thank you for your feedback. We appreciate any and all. Sometimes it does take a little longer to get the team in place. We're pretty good at matchmaking but by no means perfect. Please call the office.

    Anonymous_1489

    3

    February 5, 2019

    I am a past client of this provider

    Once we got the caregivers trained, things weren't perfect, but it was nice to have an extra set of hands. It is a super stressful time when dealing with a parent like that, and we need someone that knows what they are doing.

    Susan D_12

    4

    February 5, 2019

    I am a past client of this provider

    When she wasn't turning away the caregiver, the care was good, and they did what we asked for. It kept her independent for a little while longer. When it was working, I was very happy with it, but I felt that the agility with dealing with changes wasn't good. I wanted the caregiver to be a little more proactive by observing, reporting, and recommending changes about her and the care, and having better elderly skills with memory issues.

    Kim O

    5

    January 18, 2019

    I am a past client of this provider

    They helped with meals, laundry, and exercise. The people they sent were awesome and they were reliable.

    Marilyn C_3

    5

    January 15, 2019

    I am a current client of this provider

    The provider is very helpful, and kind and takes initiative. They are very accommodating and have good communication.

    Anonymous_980

    5

    December 4, 2018

    I am a past client of this provider

    It has helped me. I had a lot of stress with caregiving for my loved one. They relieved that stress. I could be a normal human being while they took care of my loved one. It was pretty good. They were, for the most part, always on time. They were very conscientious about what they did. I was pleased with them all in all. They were much better than the service we had at the facility my loved one went to.

    Lee E

    4

    November 30, 2018

    I am a past client of this provider

    I was injured so I couldn't clean my house. They kept my house tidy, and did a good job of it. The first caregiver stole from me, but the most recent one was great.

    Naomi O

    5

    November 29, 2018

    I am a current client of this provider

    We have two primary caregivers and both of them have shown love, concern, and care for my mother. I feel like I can trust them. They're flexible, understanding, and they have compassionate caregivers.

    Sandy G_1

    5

    October 5, 2018

    I am a current client of this provider

    They monitor medication and they do some light housework. They're a third set of hands. We have a caregiver from them and she's fine. They're friendly and easy to talk to.

    Delores P_2

    5

    October 3, 2018

    I am a current client of this provider

    They do a great job cleaning, and that is the most helpful thing for me. The caregiver that I have now is very good. They are on time and they talk with mother to try and keep her engaged.

    Betsy M

    5

    October 3, 2018

    I am a current client of this provider

    When he was using them, they were with him 24/7 so they made sure he was safe, they transported him, helped him with meals, and made sure he would take his medications. They are reliable, and their caregivers are well trained.

    Diane W_1

    5

    September 27, 2018

    I am a current client of this provider

    It gives me peace of mind because they are competent people. The help that they send is very good, I confide in them.

    Douglas G_1

    5

    September 20, 2018

    I am a current client of this provider

    Not all aides are the same, but a lot of these aides seem to care about what they are doing compared to other places. I think that they seem to be very easy to work with and they are very congenial.

    Fern C

    5

    September 17, 2018

    I am a current client of this provider

    I have mobility problems, and the services help me do the chores I can't do on my own. My caregiver is very organized.

    Diane W_11

    5

    September 11, 2018

    I am a current client of this provider

    They have supplied good help for him. They are reliable and competent.

    Brendalee L

    5

    September 6, 2018

    I am a current client of this provider

    I am able to go to my studio while they are here. I would be a cranky person if I could not go. They send very good people. They have accommodated the caregivers to us.

    Anne49

    5

    January 12, 2015

    I am a current client of this provider

    Home care for my wife -- Annie -- who's in later stages of Alzheimer's. Care in my absence. Food prep and delivery. Light housekeeping. Supervised toileting. As needed services.

    Cindy9

    5

    November 16, 2012

    I am a past client of this provider

    Synergy HomeCare came through for me when I needed emergency 24-hour coverage for a client on a Friday evening. Mitch came out at 10:00 pm on Friday night to meet with the family. Brooke stayed with me on the phone Friday evening and Saturday morning through all the arranging and details. She continued to be available through the weekend and until care was no longer needed. The client and family were pleased with the caregivers Synergy sent out and Synergy even provided a transfer belt. Synergy was there when I needed them and with the care my client needed. I will definitely be calling them again when I need their help.

    JG 1

    5

    September 6, 2012

    I am a past client of this provider

    My mom is 88 years old, she's wheelchair bound so she can't walk at all. Synergy Home Care offer a 1-hour service every other week, on Saturday and Sunday morning. They did an observation, which is part of the assessment as far as how I take care of my mom and that kind of thing. The diabetes doesn't really factor in because they aren't doing any medication. But she's incontinent, so basically, it's to get her up in the morning and get her in the bathroom and get her dressed for the day and everything. It's going really well, and the reason is because I think we have a good match for the caregiver that's coming and my mom feels comfortable with her. We did have someone initially, the first time we used the service, but it didn't worked out. So I called Synergy Home Care and said it isn't the right match and they sent someone else and it's worked out great. I'm very satisfied at this point. I'm not using the service a lot, but I like having the option if I needed to ask for them to maybe come more often or if I'm in a pinch, I think they would.

    Edina36

    5

    April 17, 2012

    I am a current client of this provider

    My Synergy Home Care provider has given me my life back. As my father needed more and more assistance, I knew I needed help. I had no idea how wonderful it would be to work with Synergy! They have met every need as it has arisen, with quick response, excellent care, and really quality people. I would recommend them to anyone looking at in home care. These are great people! My father has never been happier or better cared for.

    LaurenSclesky

    5

    November 10, 2011

    I am a current client of this provider

    The team at Synergy has been a blessing for our family. My grandmother lives in Minnesota and her family is all out of state. We were looking for someone to provide companion care. I found Synergy through the yellow pages and cannot believe how lucky I got to work with a top notch company. They take the time to understand the personal needs of each individual.I own a home care agency in Michigan and understand the demands of the industry and what it takes to deliver the best care. Synergy stands out among the rest by providing quality care and outstanding customer service. They have been providing companion care for my grandmother for over a year. We have had needs that were immediate and Synergy delivered those with strong communication and excellent help. I would highly recommend their service for your loved one.

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    About SYNERGY HomeCare of Golden Valley in Golden Valley, Minnesota

    Synergy HomeCare provides personal assistance and caring to people in their homes. We offer hourly, daily or live in service for people of all ages. A Proud Member of the AARP National Employment Team. Both AARP & Synergy value the experience that a mature caregiver can bring to someone's life! NO CONTRACTS, JUST CARE! We have employed state of the art time and attendance telephony technology to ensure that your loved one is never without care.

    Synergy HomeCare, the most trusted name in non-medical home care, stands out from the rest because we provide home care services to all ages. We can work with anyone in any age range and with any home care need. We also fully understand the importance of both immediate and long distance home care.

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