Synergy Home Care Chelsea, MI

The people coming in talking and cleaning is most helpful. They really clean well and they care about the people.

They are doing what they are asked to do. They listen and do the work. I do not get them often enough.

The last 4 days I have not received any care. They need to have more people staffed. I would like to see their scheduling improved. They don't let me know until the evening before.

When the aides do what I ask them to do and take me to appointments they are helpful. It is not the aides, but the management. I don't think that they fit our needs as much. I have had them call twice and tell me that they couldn't find someone for me so I had to cancel doctors' appointments.

It's the scheduling I have an issue with. I like the caregivers themselves but I don't like the scheduling.

Communication is really bad. My wife likes the caregivers.

The agency would call and say that they can't have anybody come on the day that I wanted. It wasn't very convenient. I wished that the agency had one person to come.

We only have one caregiver every three weeks, but there is an impact. They have helped the most by being here. I like that all of the people they have sent are fabulous.

They can be more efficient with putting on a mask properly and tight. They were able to help me with my breathing.

They need to be consistent and have the girls there for the 2 hours they are supposed to be there 5 days a week. It is distressing when they do not show up. The inconsistency. They are having trouble of getting home health aides. I am lucky to get 5 hours a week when I am supposed to get 10.

Having to talk to multiple caregivers and show them everything is very time-consuming. The first four times they were hit or miss. They don't send the same caregivers.

We haven't used them much. She keeps sending them away, which means that they're not that great. They could improve their communication in the office.

They keep the house fairly clean. Over the last month, they've sent all these different people, and there are times when nobody can cover her. We have people coming in the morning for three hours and in the evening for three hours, and there are some times that nobody's there.

They have been very helpful in keeping the house straightened up. They could do better with scheduling and they are giving me more than I need.

I have MS and in a wheelchair. I need someone that can move me around and give me a bed bath. They need experience with people that are incapacitated from the waist down. Their scheduling is poor.

They could make the appointments and stand by them. They should jump around to change it. They make an effort to provide me with the help that I need.

They kept her safe and I never had any concerns about that. They were the first people to call me back and they sent someone to the home to get my information very quickly. When I arranged for care it was very timely.

There are different girls that come each time. Brandy does a really good job and there are others that don't do a good job. I would be likely to recommend them but they could have better time slots for the patients. Each time they're supposed to be here is a different time.

They accompanied me to my appointment. They are very professional and I can trust that they will be here.

We need someone coming in earlier in the day. These hours are too late. They need to have someone available all the time.

They could have more people available. The care she has gotten so far is really good. My mom has dementia. We just need them here for her.

The caregivers could be more professional and take more initiative. They could improve their communication between the case worker and us.

In the short time we had them here, she had lots of different caregivers and that was not right. It added more stress to her, so it did not help. They could of assigned just one caregiver to the client.

They can show up on time and continue coming in. They need to send the same 2 people consistently.

They could be more helpful with the scheduling. They could give me their scheduling.

I can't vacuum, they don't show up. I can't depend on SYNERGY HomeCare. I have an oxygen cord, and the vacuum cord gets tangled up with it. I need someone to help me. They didn't show up when they were supposed to. I had to make multiple phone calls, it's been many days where they don't show up.

One caregiver wouldn't leave until another came to replace it. The employees are very kind and always happy.

They are there when family can't be there, which really helps us out. It is a relief. They are on time and everything we set up has been great. They go above and beyond to get everything done.

They would be better if they maintained staffing consistency. I have a good working relationship with them and if I have questions they are responsive.

It freed up my time to go to doctor appointments. I liked that it was friendly and helpful.

I like that some of them are pretty consistent about seeing him. I wish there would be more consistency with caregivers.

I was able to trust my last two aides because they were compassionate to my husband. It made it easy for me because they were quick to learn and did what I wanted them to do. They tried to support my husband as good as they could. We have a great relationship with the aides.

They home sit and they let me live without me having to worry about it. They could ensure the honesty of their employees.

It is very helpful because the ladies are all so nice. I am a third-time back-surgery patient and have to get injections in my spine and it is such a relief off of me. The schedule is messed up. I think my loved one is getting the leftovers of what everyone else's schedules have. They said the first week would be chaotic, but we are four weeks into it and she is getting many different caregivers still. She is sitting in urine for a long time this way.

They have been consistent. The same caregiver coming at the same time has been helpful. Their initial communication was difficult with getting them to follow up and leave messages.

There were a few times they didn't have an individual come out. They freed up some time for us to be able to go out and get some relief. We could take care of some things. They work very well to get individuals that work well with my father. They were very friendly and accommodating.

They weren't very helpful for my situation. They caregivers could have worked harder.

He has breathing problems and is allergic to cigarette smoke, and they have sent us caregivers before that smoke. I like that the communication with the office is good.

They do as I ask, and they help with cooking. They should send someone when they are supposed to.

They catered to my needs in advance. I didn't have them that long. They needed clearer explanations of the billing.

Some people could not cook, and I needed them to cook. They could have been hiring people or training them to work better in the home.

My loved one has dementia, so I took note of everything the caregiver taught us so I could work with him later. It was all great. They gave us two extra weeks for the rehab, and we learned so much from that. My loved one was shuffling in his different pair of shoes I got him. When the head guy came in to close the account, he gave us those two extra weeks. Those two weeks, we had a lady who taught us so much about walking and using different muscles and walking heel to toe. I call them God send.

When I go out of town, I know Mom is in good hands. They are easy to work with, and they really care about my mom.

I know my husband is receiving good care when I am not here. They are very available.

They could make his life easier by providing services with the caregiver she likes. I would like them to maintain a steady schedule.

They really care to please you. I like that they are very attentive.

They have helped by running errands and with light housekeeping. They never send the same caregiver twice, and I don't like that.

I would like the same people all the time. I would like the service they promised. They impact is average. They could use the same people all the time. They need to provide the hours they said they will. In August, I have had 10 different caregivers, and none of them have been trained.

I cannot count on them, so they have not been helpful. They need to be able to give me an advanced notice when they will be coming. They need to be able to staff us for for 3-hour segments with 4-hour respite care. I am lucky to get 3 hours.

It's comforting to have somebody here to assist me in my daily life. I've been very pleased because they do what they say they are going to do, and they are very sympathetic.

I never know for sure when he is getting a bath, and I never know for sure when the bath will be. Sometimes, it is twice a week, but sometimes, it is just once. It is supposed to be twice a week. They send more than one caregiver, so I never know if I am having the same one or who is coming from visit to visit.

It is a big blessing having their help to clean. The caregivers are very prompt and well-trained.

She is on a walker and needs to go to the bathroom at night, and they helped with that. The caregivers were in tune with what needed to be done.

We don't feel confident in leaving dad here home alone, so Synergy is there to watch him for us. I like the flexibility of the company to provide the care that we needed. We liked what they had to offer.

I didn't have any problem with them. They were very nice and efficient. They're very cordial and do their job well.

I was worried about who would care for my mother while I was at work, and they solved my problem. They were very quick to work with me and schedule something for me.

They do chores for me that I am not able to do. So far, they have sent one woman. She comes once a week. I've arranged it so only she comes.

They offered companionship for me if I needed it. They come and they ask what needs to be done and they'll do it.

I would like to get the same caregivers more often. The communication needs to be improved.

I needed transportation to go to a doctor, so they provide care at the house and a driver. I like their follow-up, promptness, and availability.

Once the caregiver is here at the house, they are good about asking how they can help. I like that they are prompt. You can count on them to fulfill their promises about sending caregivers.

Some other person was there and they rummaged through my mom's drawers. When we went over everything, they told us everything they were going to do. They told us they were going to do cleaning. Some will do what we ask them to do. If someone else comes, they might not do it.

They provide oversight when I am unable to. We have had some poor caregivers who have done inappropriate things.

They help me with cleaning the house and washing clothes. If I need something from the store, they'll go get it. They help me with all around care. The people that come are very nice and very helpful. They do a good job.

They could be better organized. The communication could be improved.

They are very flexible. They help keep the house up. That can sometimes be hard for me. They help with cleaning around the house. They do any job that we need done.

A good percentage of the caregivers are very able and capable and are good with my mother about doing what I need to have done. It has been huge to have her home. I would like to see more complete coverage of the schedule.

I would have used them a lot more. They helped in a lot of ways, and there was a girl who came out on Saturday morning. I was pleased with the help they sent, and I was pleased with the girl when they came out initially.

They do some things that are hard for me to do. One thing is I can't stand for a long period of time. They need to improve their notifications and their arrangement. I have been trying to get them set up for specific days, but they can't seem to figure it out. I had BrightStar for a long time, and they couldn't do it.

They provide things that I can't do. They are very responsive.

I couldn't think of anything that I couldn't do myself. I liked just being able to talk with them.

The caregivers needed more training before they send people out. We started out with new employees who were lost as to what they should be doing.

They are always on time and show up when they say they will. They have a friendly staff.

They have greatly improved my mother's life. They have a great relationship with my mother and they show that they care.

I was able to focus on other things because they did a good job with the personal care. The people are very quality people, they care, and they're well trained.

If they have to move a day, it makes it difficult. It affects how I plan my day. They stay in contact all the time.

They helped me by having a consistent schedule. I would tell them that they are very conscientious.

It does make a pretty big difference in my life. It would help me if I got a schedule because the times change since he doesn't have 24/7 care, so I don't always know if someone is there. They are very responsive and reasonably flexible.

They could try to have the same individual to work with me. I don't like having to work with someone different every time. The ladies are very kind. They are very willing to work and helpful.

They allowed me to go out and do my shopping, or I could send them and they were willing to go and get my things for me. They worked in three hour shifts, so I had to have two a day. I would rather have it spread out into three two hour shifts. This is no complaint, but they took care of everything I needed. They were very good, reasonably priced, and I liked them a lot.

It was very helpful to have them help out because they did a lot of things I wasn't able to do. The people they have are very good, and we enjoyed having them around. They were friendly.

I wouldn't be able to work as much without their care. It would be helpful if the caregivers could have relationship with my mom, instead of having such a high turnover rate. We were told that there were going to be two alternating caregivers, but we are getting a tremendous turnover of caregivers instead.

I knew my husband would be safe with them. I like the people there.

The individual caregiver is very young and they don't really know how to do things. She could be prepared to help with scrubbing the patients back when they take a shower, doing dishes, and learning how to massage feet or shoulders. She just doesn't have any clue how to do these things. I think that the caregivers are not trained well. When they come, they have a hard time doing things. Simple chores like dishes aren't even done well.

It makes a considerable difference. I'm getting around to do some shopping. Nothing's quite perfect, but they're friendly and thorough with what they do.

I didn't have have to change my schedule for them. The people were very helpful and made everything go a lot smoother.

They did all that I wanted them to do for my husband. They really tried to match us with the care we needed. I switched to them because they were able to provide services that others didn't.

They have helped so I can run errands, with confidence that someone will be here to take care of my loved one so that they wouldn't fall. The scheduling has been erratic lately.

It takes off some of the duties that I would normally be doing myself. They are very enthusiastic to do what I need done, and they want to keep busy.

They help me mostly with household work. The scheduling is not always great. Sometimes I have back to back days when I shouldn't have that.

She wanted to stay home, so it's made it so she can stay there. It makes me feel good to know that she is safe and well taken care of. If there is any sort of concern, they address it quickly. One day, a caregiver was late and they were quick to have a solution. The staff are attentive and understand the clients. They are thorough and caring. They are quick to do whatever it takes to make you happy.

I don't have them dress me or anything like that. It's hard to find things for them to do for 3 hours. I like the ladies, but it's very expensive and I don't like it. I also don't care for the 3 hour minimum. Sometimes I would just like someone for an hour.

They have helped her the most by helping me get away and do what I needed to do. I would tell a friend that the people were good that worked with my mother. They were on time and professional. However, no one is perfect so I will not give them a perfect rating.

They helped with my care. They were helpful with me and my home. Some of them were. They were very helpful, and they called me everyday to let me know who was coming out. They were just always there.

There was one caregiver who was exceptional. The others acted like they just wanted to get the job done. They changed his bedding, and one of them did his laundry and went to the store for him.

The lady that we have is good, but the office and billing system is hard. They send a bill every week. They don't have a good system for paying in advance. Scheduling seems to be an issue. We've been trying to have her get the services for years and we love it.

Their staff is very compassionate. There's a minimum of one year of work experience in a nursing home and I like that. They write logs, which is very helpful for us to see what the caregivers have experienced. We always know which caregivers will be there. They email us to tell us who will be there on any given day. It's good to have another set of watchful eyes.

I would refer someone to SYNERGY HomeCare. We went through three caregivers to begin with. The first three were terrible. The fourth one, whom we only had for two visits, was wonderful and a very mature woman. SYNERGY HomeCare made it easier for me. I didn't have to clean the house becuase the caregivers did that, so I could take care of my wife.

They have been helpful, kind, and energetic caregivers. I do not get so worn out because of the service provided.

They were really responsive and on the ball. They helped with my mother's personal care.

They got back to me right away. It took worry and stress off of me knowing that she was with someone all night.

We hired Synergy of Chelsea for my mother who is 86 . They have the most wonderful and caring staff who truly are in the right line of work for themselves as you can feel and see the passion in them for doing this type of work, it is a good fit. The staff also is there for someone like me the daughter of someone they are caring for to support me and make me feel like I am not alone regarding decisions that need to be made or even for running something by them just to get their opinion of maybe a way to approach it or an experience they might have had while caring for others that worked well. They are kind, considerate and quick to get you answers to questions they don't have the answers too immediately. All of the staff is courteous, efficient and oh so caring. I am thrilled that they are caring for my mother, she is happy and feels so well cared for and so we her children (I have 3 siblings) are all very happy with the care she receives.

SYNERGY HomeCare employs very well qualified and caring people. The service made my life much easier because I needed someone with my dad 24/7 and it allowed me to come and go as I pleased.

SYNERGY HomeCare is caring and hires good people. SYNERGY HomeCare made my loved one's life easier by having therapists take care of their needs.

I would recommend SYNERGY HomeCare because they were on time, they called, and their people were good. The services from SYNERGY HomeCare helped us a lot in our lives.

I would tell others that SYNERGY HomeCare is a very good company. The services made my life easier by helping me with companionship and laundry.

Sometimes the caregivers stays longer than necessary, and the visits are expensive. The caregivers take me out to exercise, get around, and help me do the things I need to do everyday.

The caregivers were just what I wanted with great qualities. The services helped with getting out of bed and assisted in daily activities. It was extremely needed.

We had very specific needs that we communicated with everyone, but SYNERGY HomeCare's caregivers were not consistent with their job and applying the medicine. SYNERGY HomeCare did not have the impact that it should have; SYNERGY HomeCare could have followed the checklist and encouraged my loved one to move.

SYNERGY HomeCare is a good agency because they'll do anything that I ask. The SYNERGY HomeCare services have made my life easier because I can leave and not worry.

I think that Synergy Home Care is an excellent choice for someone who would like to live independently in the privacy of their own home or who is looking for an independent friend or family member who would like to live independently in the privacy of their own home also. Synergy Home Care provides an array of supportive services and assistance to their clients and to their clients' family members as well. They provide personal care services, companionship, assist individuals with their activities of daily living as needed. Their caregivers run errands for their clients and transportation services to medical appointments, and shopping. They provide care for a diversified ethnic group of individuals of all age groups as well. In addition to they offer their clients a nurturing environment as well. In addition to their sevices are provided to many of the Metropolitan Detroit and other surrounding counties in Michigan as well. They also provide their clients with therapist to encourage their clients overall mental and physical health care needs that is necessary for them and their individual plans of care. They also encourage their clients to use their most maximum strengths of independence that their clients possibly can. They also plan meals and prepare meals and housekeeping services for their clients as well. In addition to a variety of many other supportive services and assistance that is needed for their clients comfortable homey living life styles in the privacy of their own homes. In general, I would rank Synergy Home Care on a five stars rating for their excellence in home care providers and assistance.