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Home Helpers of Carmel - IN

301 E Carmel Dr. , Carmel, IN 46032

(800) 558-0653

Verified Partner

4.54

(131 reviews)

Offers Home Care
Top rated on Caring.com

2021, 2022, 2023

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Reviews of Home Helpers of Carmel - IN in Carmel, Indiana

4.54

(131 reviews)

    Top rated on Caring.com

    2021, 2022, 2023

    Provider of Choice 2024
    Home Care Pulse Certified 2024

    Randy S_17

    4

    February 27, 2024

    I am a past client of this provider

    It depends on the person. Some of them are good and some of them just put in the bare minimum so you have to be there all the time. There were two caregivers that I liked a lot. They helped motivate the client and were able to do their own things. For the ones that were not as good, they could have had a greater impact if they were to be self-motivated so I didn't have to be there to tell them what to do. I think they were able to help the client a little bit, but there were some things they could do and some things they could not. For the things they could do, I had to tell some of them directly what they needed to do. For the two outstanding ones, they knew what needed to be done and they did it. I just couldn't afford it. I also checked with the nurse because it was not covered under Medicare. I couldn't afford to go with them more than one month. Gia was outstanding and the other ones I had were just average.

    Provider Response

    Thank you for the feedback. We appreciate the feedback on the good caregivers. We always try and make a match with the client. We will reach out directly to get feedback on the ones that need a little coaching.

    Fred J_4

    4

    February 5, 2024

    I am a current client of this provider

    There is nothing they can do to have a greater impact. They have good communication and an effective billing system.

    Provider Response

    We enjoyed caring and helping out when needed. Thank you

    Cheri N_1

    5

    January 22, 2024

    I am a past client of this provider

    The provider helped us because they always had someone there. I liked this agency because they were professional and provided good girls for us.

    Provider Response

    Thank you for the feedback. We have an excellent leadership team that cares and is very responsive.

    Anonymous_1704980655

    3

    January 11, 2024

    I am a past client of this provider

    I had multiple caregivers. Some weren't good and some were excellent. There was not a consistency of care. Some of them were lazy. Some of them wouldn't show up for work and some wouldn't be truthful. The employees training needs to be improved. They need to have better communication from the management team to the client.

    Anonymous_5849

    5

    January 11, 2024

    I am a current client of this provider

    They try to work with me and find the best people possible. They are easy to work with.

    Provider Response

    Thank you for your feedback. We love what we do.

    Shellie K

    5

    January 3, 2024

    I am a current client of this provider

    Someone needs to be with my dad during dialysis, and our family can't do that. I like that they are really good at communicating and letting us know if there is a scheduling issue. For example, I just spoke with a gentleman that is helping my father, and he is very thorough. You can tell they have people who care.

    Carolyn L_10

    5

    December 15, 2023

    I am a current client of this provider

    They listened to what my mother's needs were. They are very organized.

    Steve R_13

    5

    December 5, 2023

    I am a current client of this provider

    It allows me to have them do what is needed. One thing I like about the agency is the caregiver.

    Provider Response

    Thank you for the kind words. We love what we do.

    Mark R_17

    5

    November 8, 2023

    I am a past client of this provider

    I needed them to provide an escort. Had they not been able to service me, I would have lost my sight. They responded to your needs.

    Provider Response

    We are so glad we could help.

    Kristen R_3

    5

    October 16, 2023

    I am a current client of this provider

    My life has been impacted because the care helps me. I am disabled, and I am now able to live a quality of life. I like Home Helpers because they are small and easy to get a hold of.

    Provider Response

    We are so honored to help with your care. Thank you for the kind words.

    Brett M_1

    4

    October 11, 2023

    I am a past client of this provider

    They took care of his changes, and they did a good job at finding a replacement. It was good and not great. They helped him by being there.

    Provider Response

    Thank you. We have a great team and have backup staff when life happens to your main caregiver. Providing consistent care is paramount to providing excellent care.

    Laura S_23

    5

    October 10, 2023

    I am a current client of this provider

    They have provided everything we've needed them to provide. From the owner to the helpers they are very easy to talk to and get a hold of and talk to about issues.

    Provider Response

    Thank you for the feedback. Safety is very important to us. We appreciate the kind words

    Carsey G

    5

    October 3, 2023

    I am a current client of this provider

    They've helped the most with his physical therapy, doing his exercises, and manipulating him from room to room. I like that they're very punctual, they do a good job, and they do what you want them to do. His current caregiver goes out of his way to help.

    Provider Response

    Thank you for your positive feedback.

    Erin S_5

    5

    September 21, 2023

    I am a current client of this provider

    The agency has helped out the most by being consistent, and the staff genuinely cares about my mothers well well-being, I like this agency because of their communication, which has been really good.

    Provider Response

    Thank you for the kind feedback. We work hard to ensure that everyone has the best care.

    Betty C_27

    5

    September 18, 2023

    I am a current client of this provider

    I really can't do anything so they've helped me the most with doing my work for me. I've already recommended them. I like their caregivers.

    Provider Response

    We love helping and we are happy to provide great caregivers.

    Gregory T_1

    5

    September 6, 2023

    I am a past client of this provider

    They helped take care of his needs. I would recommend them because of the services they offer.

    Provider Response

    Thank you for the feedback. We always try to find a good match. We also provide coaching to our caregivers. Thank you for allowing us to help your family.

    Lila A

    5

    September 6, 2023

    I am a current client of this provider

    I can't do everything on my own so it helps me out a lot. Everyone knows how to help each other and they are nice.

    Provider Response

    Thank you for allowing us to help. We are all one team!

    Dana B_9

    5

    September 6, 2023

    I am a current client of this provider

    I think them having people on time and having people care for my mother. I like that they have a regular schedule and their own employees.

    Provider Response

    We set high expectations for our caregivers and staff. Thank you for allowing us to help.

    Carol T_18

    5

    September 5, 2023

    I am a current client of this provider

    I came home from the hospital and I could not have done it without having the extra help here at my house. I like that I have progressed enough to be able to get around. I like that we have been very satisfied and have not had any problems with anyone that they have sent here.

    Provider Response

    We are so glad you are doing better. Thank you for allowing us to help

    Judith T_6

    5

    August 30, 2023

    I am a current client of this provider

    The services provided help me to be able to get time to get things I need done. They have sent caregivers out with great personalities and who are professional.

    Provider Response

    Thank you for allowing us to help. We strive for the best care and work hard to match great caregivers.

    Lee A_5

    5

    August 28, 2023

    I am a past client of this provider

    They gave me peace of mind that my dad was not alone so that I could go to the grocery store and do errands. He was well-cared for so that I could continue to do what I needed to do. I liked that Michelle was very helpful in explaining what was available and what to expect. She was quick to reply if we had a question. It was very comforting when I first spoke with them. We were grateful for the help that we got.

    Provider Response

    We are very happy to help. Thank you.

    Lisa T_12

    4

    August 10, 2023

    I am a past client of this provider

    They could have the employees be on time. There was also some additional training needed. When they came, 3 of the 4 times they came, they were late.

    Provider Response

    We agree that being on time is very important. I believe we have addressed that situation. We always monitor clock-ins and are very proactive to ensure they are timely or we replace the caregiver. We also know it takes time to build a relationship and understand a client's needs. Thank you for the feedback.

    Roy G_4

    4

    July 31, 2023

    I am a current client of this provider

    They had somebody here the next morning when we called them. They could have better caregivers.

    Provider Response

    We always work on caregiver and client match. We know this was a very short term case and will follow up on what you did not like about your caregiver. We appreciate all feedback to help us give the best care.

    Anonymous_7545

    5

    July 7, 2023

    I am a current client of this provider

    It has improved her life at this point. They work on what your needs are.

    Provider Response

    Thank you for the feedback. That is always our goal. We want to make life easier.

    Constance C_6

    5

    July 6, 2023

    I am a current client of this provider

    I am one of the caregivers for the client and I help with everything such as walking, staying mobile, and exercise. I like that they're very transparent. They offer everything that you need for home health care.

    Provider Response

    Thank you for allowing us to help with your family.

    Carolyn H_18

    4

    June 24, 2023

    I am a current client of this provider

    The caregiver is very sweet and she has learned many new things. I would recommend Home Helpers because they have been great so far.

    Provider Response

    Thank you for the feedback. We customize all care plans. We are glad we can help.

    Anonymous_7479

    4

    June 13, 2023

    I am a current client of this provider

    The caregiver is only here for a short time and so when she is here she does what I ask her to do. I just do not need much care.

    Provider Response

    We can help no matter what the need is. Thank you for the feedback.

    William D_23

    5

    June 13, 2023

    I am a current client of this provider

    The agent comes in and knows me well. She knows exactly what my needs are for the day, and she will plan ahead. She knows what day of the week to do my laundry, and everything else. I like the courtesy, knowledge, and awareness that comes with this agency.

    Provider Response

    We love great reviews. Thank you. This means we are helping achieve your goals. Training and great caregivers are key. We appreciate you.

    Michelle C_18

    5

    June 5, 2023

    I am a current client of this provider

    They have helped the most with constant communication and the guidance on next steps. They give us a lot of peace of mind. I would recommend them because of their communication with the family of the client is exceptional. Their follow up and quality of the caregivers as well as the compassion that comes through the owners down to the caregivers.

    Provider Response

    Thank you so much for your feedback. This is what we strive for. Thank you for allowing us to help.

    Kent M_1

    4

    June 5, 2023

    I am a current client of this provider

    Home Helpers has made things easier for me by helping me deal with my disability. I like Home Helpers because the owners are involved.

    Provider Response

    Thank you for the review. We appreciate you allowing us to help. We love what we do and want to help as many people as we can.

    Jean B_22

    5

    June 5, 2023

    I am a current client of this provider

    They are very accommodating. They are efficient and pleasant.

    Provider Response

    We love that we are helping.

    Deb L

    5

    May 19, 2023

    I am a current client of this provider

    I like that we have had the same caregiver for the last year and a half so it's been consistent. They keep us informed.

    Provider Response

    Thank you for your review. We also believe in being advocates for our client's loved ones.

    Anonymous_7378

    4

    May 2, 2023

    I am a current client of this provider

    My mom has someone to run an errand if she needs it and cooks a meal if she needs it. I wish we didn't have to have a caregiver from 8-5 in the day. We have to do that because that's what they offer but we don't need them for that long.

    Provider Response

    We customize all of our care plans. We also like to have the same caregivers for care. We offer many different care plans. We thank you for allowing us to help.

    Liane M

    5

    April 19, 2023

    I am a current client of this provider

    The current caregiver is good to my husband. I like Home Helpers because they have been sending us good people that we have been happy with.

    Lavergne R

    5

    April 11, 2023

    I am a current client of this provider

    The caregivers are friends as well. We really like Zoe the nursing student, Nicky, and Adriana. We've had a number of different people. Every one of them has been very friendly, kind, and seems to do whatever you ask them to do. They will ask you if there's anything else you need done. The first person they sent out was a nursing student and we've had her sit in with all of her appointments. The people who administer the therapies tell us how much more advanced she is compared to other people. A lot of it is because of the nursing student.

    Provider Response

    Thank you for the feedback. We are proud of the expertise and care our caregivers show. We try and build the best team.

    Cathy B_8

    5

    March 16, 2023

    I am a current client of this provider

    They've helped me the most by providing quality people to come to my home to help me. I like everything. I like their compassion and their response to my needs. I also like how responsible they are at getting help here and the quality of the people that they are sending.

    Provider Response

    We appreciate helping. We have great caregivers.

    Leah M_2

    5

    March 6, 2023

    I am a current client of this provider

    They show up and are here every day, and I can count on them. I love the communication and the staff has been great. They are here for me.

    Provider Response

    We love what we do! Thank you for the feedback.

    Nick J_2

    5

    February 13, 2023

    I am a current client of this provider

    They have provided me with a good worker. I like that they are prompt.

    Brenda J_9

    5

    February 10, 2023

    I am a current client of this provider

    They completely take care of my mom so I'm able to keep my full-time job. I like the employees.

    John H_56

    4

    February 2, 2023

    I am a current client of this provider

    Home Helpers has made my experience positive by giving me time to do other things. I would recommend Home Helpers more if they sent more qualified caregivers on a more consistent basis.

    Provider Response

    We focus on client and caregiver matches. Our caregivers are very coachable and aim to please. We appreciate this feedback and have addressed your concerns. It is all about building a relationship and trust with a caregiver. It is important to try and keep a consistent schedule, so you are able to keep the same caregiver.

    Don E_7

    4

    January 3, 2023

    I am a past client of this provider

    They interacted with my mother who had dementia and they were very caring. I would tell a friend to clarify that they have enough people working for them before they sign a contract, so there are no shortages.

    Yvonne R_1

    2

    December 15, 2022

    I am a past client of this provider

    They need to get better caretakers that are willing to work. They need to hire much higher quality caretakers.

    LaNae L

    5

    December 1, 2022

    I am a current client of this provider

    They have provided light housekeeping. I have the same caregiver every day.

    Provider Response

    Thank you for the feedback. We love when or caregivers can build a relationship and provide consistent care.

    Kelley P_1

    4

    December 1, 2022

    I am a current client of this provider

    Not all the caregiver are the same, we have good ones and not so good ones. I like that they are responsive.

    Provider Response

    Our goal is to always have the best caregiver and client match. We will always respond if that is not happening. We also pride ourselves on coaching our caregivers up. The feedback is valuable.

    Anonymous_6792

    4

    December 1, 2022

    I am a current client of this provider

    They were helpful to me, as his caretaker, so I can get away. Some of the caregivers were very good and others were mediocre, but they were very nice. We trusted them.

    Provider Response

    Thank you for allowing us to help

    Anonymous_6740

    4

    November 21, 2022

    I am a current client of this provider

    Most days it's okay. They help me with things like showering and dressing. They help me do some walking exercises. I like that they are very nice ladies and they try to do the best they can.

    Provider Response

    Thank you for the feedback. We have great caregivers that love to help. I will share this with them.

    Steven L_6

    5

    November 18, 2022

    I am a current client of this provider

    It has been a game-changer for the two of us. It has let me be a wife again. The communication has been outstanding. The match-up with the caregivers to my husband has been spot on. We have had the same consistent caregiver 95% of the time.

    Provider Response

    Thank you for the kind words. This is why we do what we do. I love that we were able to help.

    Marc S_6

    4

    November 10, 2022

    I am a past client of this provider

    I don't know that they could have done anything. The owners were very responsive to my needs.

    Provider Response

    Thank you for the feedback. We work hard to get it right.

    Steve W_19

    5

    November 7, 2022

    I am a current client of this provider

    They are able to help him do things that he can't do. They are communicative and let me know what is going on.

    Provider Response

    We have a great office team. Thaks for your feedback.

    Anonymous_6583

    5

    October 10, 2022

    I am a current client of this provider

    She helps with household chores and makes sure my husband is taken care of. They are reliable and show up when they are supposed to.

    Provider Response

    We have some great caregivers. Thank you for the feedback.

    Paul C_19

    3

    October 4, 2022

    I am a past client of this provider

    There was not enough time to get the additional help that we needed. The cost was part of the deciding factor in not staying with them.

    Sherry G_3

    5

    September 27, 2022

    I am a current client of this provider

    They are very helpful. They are very friendly.

    Provider Response

    Thank you for the feedback. We have a great team and strive for great care.

    Stephanie B_12

    4

    September 20, 2022

    I am a current client of this provider

    They could ask her for more guidance on meals and what she wants. I like the caregivers they have sent and their flexibility to work with me.

    Anonymous_6503

    5

    September 14, 2022

    I am a current client of this provider

    My wife recently passed away, and they were absolutely essential to be here with me to help with her. I think they've had some problems with hiring and keeping qualified home helpers.

    Provider Response

    Thank you for the response. We always work on the best fit and match for caregivers and clients. Although it is a challenging environment for hiring, we have a lot of long term qualified caregivers. We ensure that we retain those that care and want to help.

    Anonymous_6476

    5

    September 9, 2022

    I am a past client of this provider

    The agency got back to me I liked the agency because they were prompt in contacting me.

    Provider Response

    We love what we do and appreciate your feedback. We have a great leadership team and want to help as many as possible.

    Susan S_50

    5

    September 1, 2022

    I am a current client of this provider

    They care for me. They don't communicate when they make changes.

    George F_11

    5

    September 1, 2022

    I am a current client of this provider

    They do everything obediently. I like that they do what I ask.

    Provider Response

    Thank you for the review. We also want to do more than what is asked. I will reach out to you to see what else we can do to enhance your care.

    Rosie P

    5

    August 17, 2022

    I am a current client of this provider

    Annie the caregiver that is there four days a week does really well. They post comments online, the caregiver checks off what happened that day. This keeps us informed, and we are able to communicate through this as well, it is called the family room. The caregiver that is with her four days a week has been really good.

    Gary K_8

    4

    August 11, 2022

    I am a current client of this provider

    They have helped make sure she doesn't fall. They communicate with me, and I like most of the caregivers.

    Provider Response

    We love helping. Thanks for allowing us to do so. Please continue to give us feedback.

    Judie C

    4

    July 15, 2022

    I am a past client of this provider

    She was not cooperative and did not want them there. What we were hoping for just did not work. She would not let the caregivers assist her in most things. I liked that they were professional

    Provider Response

    Thank you for your feedback. We enjoyed trying to help with your family. We appreciate the opportunity. We enjoy when people want to be independent. Our goal is always to help people stay independent wherever they call home.

    Rita V_2

    5

    July 15, 2022

    I am a past client of this provider

    They were very helpful to me it gave me a change to go out of the home without worrying about him. I felt like had well trained caregivers.

    Provider Response

    Thank you for allowing us to care for your loved one. We spend a lot of time selecting and training our caregivers.

    Ryan M_1

    5

    July 7, 2022

    I am a current client of this provider

    I am able to have someone come and get me up and ready for the day. Before, I did not have that. My parents had to do that job. They take care of what I need.

    Provider Response

    Thank you for allowing us to help

    Cathy M_14

    5

    July 1, 2022

    I am a current client of this provider

    They go to the store for me and take me on errands. They are lovely people. They are refined and thorough.

    Provider Response

    Thank you for your feedback. We love to help and appreciate your trust.

    Candy O

    4

    June 2, 2022

    I am a past client of this provider

    The agency can improve getting caregivers during snow storms. I liked the owners of the agency Michelle and Philip.

    Provider Response

    Thank you for the feedback. We are very involved as owners, and we coach up our caregivers to give great care. I know that you have a great team caring for you and the care deeply.

    Caleb T

    4

    May 24, 2022

    I am a current client of this provider

    We appreciate the extra help that the caregivers provide. The first caregiver was not the best fit. We would've liked more face to face contact before getting the first caregiver to see if they were a good fit for Caleb.

    Colleen V_1

    5

    April 14, 2022

    I am a current client of this provider

    One of the caregivers did an outstanding job taking care of her. We had some really good caregivers.

    Provider Response

    Thank you for the feedback. We recruit and train some great caregivers.

    Kelly J_2

    5

    April 14, 2022

    I am a current client of this provider

    They have provided the care I need. They work with my schedule.

    Provider Response

    We love helping! Thank you

    Joy F_2

    1

    April 7, 2022

    I am a current client of this provider

    My mother can't go to the bathroom by herself. They need to improve their scheduling and their concern for the patient.

    Provider Response

    We appreciate the feedback. We have addressed the phone issue, and it is not acceptable with any caregiver. We pride ourselves in communication and notify a client whenever a change occurs. We have very strict protocol on the wellness and safety of our clients and caregivers. This causes last minute changes at times. Thank you again for allowing us to help.

    Albert D_7

    5

    March 18, 2022

    I am a current client of this provider

    They gave me time to get away from home for errands. They provided a lot of services. There wasn't a lot to do, but be with my husband.

    Provider Response

    We enjoy helping you and your husband. Thank you

    Misty S_1

    5

    March 4, 2022

    I am a current client of this provider

    They have been able to keep her at home. The caregivers are high quality people and they seem to be professional and they are approachable.

    Provider Response

    We love our clients and caregivers. Thank you for your feedback.

    Daniel B_8

    5

    February 2, 2022

    I am a current client of this provider

    The communication and care have made life easier. They have been responsive.

    Provider Response

    Thank you for your kind words. We love to help.

    Timothy R_2

    3

    February 1, 2022

    I am a current client of this provider

    Them providing the care that I need is a but helpful. They had a misunderstanding with me on something.

    Provider Response

    Thank you for the feedback. I know we resolved the issue, and it was a misunderstanding. The caregivers really enjoy helping you.

    Joyce C_17

    5

    January 6, 2022

    I am a current client of this provider

    They make sure I'm change and fed; along with wash and walking. I liked that they really give me their best they very pleasant and good work ethic.

    Provider Response

    Thank you for the kind words. We love helping you!

    Richard M_37

    5

    December 16, 2021

    I am a current client of this provider

    There was much improvement in myself with the caregivers help. They are very thorough and on time.

    Anonymous_4669

    4

    December 8, 2021

    I am a current client of this provider

    The agency has made my experience positive by taking care of me and driving me where I need and do what ever I say. One thing that I like about this company is that they gave me a good caregiver and that I have no problems with them.

    Provider Response

    Thank you for allowing us to help. We appreciate the positive review.

    Elizabeth E_5

    5

    December 6, 2021

    I am a current client of this provider

    She helped me put a neck brace. They are helpful. They gave me a good aide.

    Sondra W

    5

    November 17, 2021

    I am a current client of this provider

    I wouldn't be able to work without it. I have already recommended them. I can contact them whenever with whatever I need. They are very responsive.

    Provider Response

    Thank you for the positive review. We love helping you and your mother.

    Kristin W_3

    4

    November 17, 2021

    I am a current client of this provider

    The provider provides companionship for my parents. I would like the agency to have more caregivers available.

    Dallas M_1

    5

    November 3, 2021

    I am a current client of this provider

    He is blind, so it is nice for him to have help. They are quick with responses and have good communication.

    Judith W_7

    5

    November 1, 2021

    I am a past client of this provider

    I like the flexibility. I like that they have a background check.

    William C_37

    4

    October 15, 2021

    I am a current client of this provider

    They have been prompt in reacting and assisting me. I think the individual could use more direction and training.

    Marilyn Z

    5

    October 15, 2021

    I am a current client of this provider

    It allows me to take much needed vacations. I've liked that their professionalism and timeliness and availability of the caregiver.

    Provider Response

    Thank you for your feedback. We want to be there for whatever needs you have.

    Janet M_17

    5

    October 7, 2021

    I am a current client of this provider

    My mom is able to stay in her apartment. I have recommended them. When I call they always pick up the phone and always do their best to help me.

    Provider Response

    We enjoy helping your mother and your family.

    James A_14

    4

    October 4, 2021

    I am a current client of this provider

    They take care of dad while I am at work. They come out regularly and they are friendly.

    Provider Response

    We love taking care of your father. Thank you for allowing us to help.

    Anonymous_5243

    4

    September 15, 2021

    I am a past client of this provider

    The service was honestly a nuisance for me. I didn't have 4 hours worth of work for them to do. They did what I asked, though. We had a different person coming every day, so I never built a friendship with any of them.

    Dana C_2

    4

    September 7, 2021

    I am a current client of this provider

    When they come at 6 a.m., it helps a lot. They have helped by being here at 6 a.m. and helping him get to the bathroom and giving him breakfast. It is very rare for me to get someone who starts at 6 in the morning, which is my main time when I need help.

    Provider Response

    Thank you for the feedback. It is never acceptable for our caregivers to be on their phones. We have coached the caregiver and resolved the issue. We always suggest feedback on the family room website that the caregivers cannot view. This allows anonymous feedback from the client. We also do follow up calls and pop in visits frequently. We also stress that all of our clients reserve the right to request a new caregiver at anytime without a reason needed. Thank you for allowing us to care for and help your family.

    Linda D_20

    5

    September 7, 2021

    I am a current client of this provider

    The keep the house clean and do the laundry. The caregivers they have care about their patients and clients.

    Provider Response

    Thank you for the kind words. We have great caregivers and enjoy helping.

    Anonymous_5099

    5

    August 16, 2021

    I am a past client of this provider

    Our caregivers followed a daily routine, so things went smoothly here for us. The last caregiver we had was great for us and really helpful.

    Janet M_15

    5

    August 9, 2021

    I am a past client of this provider

    I think it made it easier for all of us. I am trying to work. It has been very stressful for me to get my mom dressed and getting her over to her daycare in a timely fashion. It was invaluable to me. My mom was happier, especially when we got to one person that she could get used to. I like the attention, the care, and their commitment to getting someone here to help.

    Provider Response

    Thank you for sharing. We appreciate you allowing us to help you and your family.

    Shirley F_9

    5

    August 6, 2021

    I am a past client of this provider

    I needed someone to do everything around the house. They helped with food. They were very helpful and courteous.

    Provider Response

    We really enjoyed helping. Thank your for the feedback.

    Erika W_1

    4

    August 5, 2021

    I am a current client of this provider

    She gave me some free time because he has Alzheimer's. I like that the caregiver would take Donald on walks and play games.

    Provider Response

    Thank you for allowing us to help. We have some great Caregivers.

    Donna R_22

    5

    August 3, 2021

    I am a current client of this provider

    They make sure that they take the time to make sure everything is okay with my mom. All of the staff we have had has been compassionate. They bring in a personal aspect that we really appreciate. The level of care is being met.

    Provider Response

    We have some great caregivers. Thank you for sharing with us.

    Shirley M_17

    5

    July 19, 2021

    I am a current client of this provider

    They get my groceries. They do my laundry. They are really good. I have been very satisfied with them. They help me. You tell them what to do and they do it. Everybody they have sent have been as nice as can be.

    Provider Response

    Thank you for the feedback. We are thankful that you allow us to help you.

    Kate O_2

    4

    July 8, 2021

    I am a past client of this provider

    We needed them for a short time, and they came in a crunch. Their communication was good. It impressed me that I knew what was going on.

    Annette M_3

    5

    June 23, 2021

    I am a current client of this provider

    My sister had an accident. The caregiver told us about it and she cleaned it up with no complaint. My sister has a mental disability. They lady they have sent goes above and beyond for her.

    Anonymous_4935

    4

    June 18, 2021

    I am a current client of this provider

    I was having a lot of problems without your help. Each person has their good and bad points. They need to work on the bad points.

    Provider Response

    We always solicit feedback and coach our caregivers. Thank you for your feedback. I believe we have addressed your concerns and provided quality care.

    Tom B_19

    4

    June 15, 2021

    I am a current client of this provider

    The biggest thing is having people show up when they are supposed to. I like that they try to keep in contact with you when a caregiver can't make it or is sick.

    Provider Response

    Thank you for your review. We strive to communicate well and have back up plans when caregivers cannot make a shift. We appreciate allowing us to help.

    Jack H_6

    5

    June 9, 2021

    I am a current client of this provider

    Sometimes we different staff with different things. I would like them to increase the staff. I like that their communication is good and they are flexible.

    Provider Response

    We enjoy helping you and your family.

    Becca M_1

    5

    May 24, 2021

    I am a past client of this provider

    They took care of her and everything she needed. I liked that they had very good communication with us.

    Provider Response

    Thank you for allowing us to help with your family.

    Gerald G_6

    3

    April 22, 2021

    I am a past client of this provider

    As her needs expanded, they were not really able to help us anymore. The caregivers did not have a strong skillset.

    Bernard M_4

    4

    April 9, 2021

    I am a current client of this provider

    They have helped him by getting him to walk. I like that they are good at being there when I need to call them.

    Provider Response

    Thank you for allowing us to help with your family.

    Mary S_46

    5

    March 8, 2021

    I am a past client of this provider

    They were kind and treated him with great humanity. I liked that they were very quick about getting people in to help my dad. He was happy to have them there.

    JaneGonzales

    5

    February 14, 2021

    I am a current client of this provider

    I can highly recommend this company. Very professional and easy to work with. Erica went above and beyond to make sure my families needs were taking care of.

    Linda G_16

    5

    February 10, 2021

    I am a current client of this provider

    They have helped him tremendously. They are dependable and very nice.

    Provider Response

    Thank you for the nice comments. We appreciate you allowing us to help and care for your family.

    Helen Y

    5

    January 25, 2021

    I am a past client of this provider

    The services made life easier by helping my husband. They have great employees that come to the homes.

    Provider Response

    Thank your for allowing us to help your family.

    Shahriar S

    4

    January 8, 2021

    I am a past client of this provider

    There were days that they were great and there were times that I did not get the person that I was expecting. It was very easy to get a hold of someone in the office to talk to.

    Provider Response

    Thank you for your review. We always try to align and fit the best Caregiver with our clients. We place them on teams so that we have back ups and ensure care is given. We also provide access to the family room which shows shifts and assignments. We believe in transparency. Thank you for allowing us to help your family with their needs.

    Fred F_3

    5

    December 16, 2020

    I am a current client of this provider

    I don't have any problem with them. They communicate very well. Our other company did not.

    Provider Response

    Thank you for the review. We do strive to communicate with our clients and families. We also have a great office team.

    Mary Jane M_2

    5

    December 12, 2020

    I am a current client of this provider

    Just having someone there with her so she is not alone during the day. They accommodate me very well and they are pretty well priced.

    Provider Response

    Thank you. We really enjoy helping your family.

    Jeanette P_2

    4

    November 25, 2020

    I am a current client of this provider

    Overall they have done okay. The caregiver I have now has been excellent. They need to hire more people so they could have more caregivers to send out.

    Provider Response

    Thank you for the feedback. It is very important for us to have a good client and caregiver match. We have a lot of great caregivers that work for us, and we always strive to have consistent caregivers. We do not like to send too many different caregivers into a home. We value the feedback and are glad to hear that you have a caregiver that is excellent.

    Jody B

    5

    November 12, 2020

    I am a current client of this provider

    The services have helped me a lot and have made my life easier by helping me around the house so I don't hurt my back. I would recommend them because they are great and I've been with them since the very beginning. I really like the owner as well.

    Provider Response

    Thank you for the feedback. We appreciate you. We really like you as well.

    Jennifer M_13

    5

    October 27, 2020

    I am a current client of this provider

    It impacts her life as well as mine. We love the ones that are still here. We have good communication with Phil and Michelle.

    Provider Response

    Thank you for your feedback. We love helping your family and value the relationship.

    Anonymous_4157

    4

    October 22, 2020

    I am a current client of this provider

    They were pretty consistent with their caregivers. I think they could have more flexibility or improve communication.

    Provider Response

    Thank you for the feedback. We strive to have consistent caregivers. We will work on having better communication. We have an online resources that allows you to see your care, make comments, and know your schedule. We also utilize a 24 hour service that allows you to call us if you need us. We, as owners are always available, and reach out often.

    Mary T_14

    5

    October 9, 2020

    I am a current client of this provider

    I have been able to walk by myself and I am very comfortable. They help me with the things that need to be done in the home.

    Sue P_11

    3

    October 7, 2020

    I am a current client of this provider

    They are all fairly young, they have been okay at first, but he is just requiring a lot more personal care now. They are younger and they do not converse that much with him. Some of them have been great and some have been nervous. We just had somebody different every time. So every time somebody comes I have to re-explain everything, and that is confusing for my husband. The care is fine, I just have to explain every time. I think if it was someone I was familiar with it would be different. Because it is someone new every time, I am not sure what to tell them to do every time.

    Michelle A_4

    5

    October 7, 2020

    I am a current client of this provider

    They relieved a lot of pressure and work off of me. They are responsive. I feel like I'm part of the team. I like their staff.

    Mary R_32

    5

    September 24, 2020

    I am a current client of this provider

    Every single person they have sent out to help me has been outstanding. I wish I could have them every day but I can't. I like that the staff is responsive, and if I have to make changes they are receptive to that.

    Shirley A_8

    2

    September 11, 2020

    I am a past client of this provider

    One of the ladies was extremely good, and the other was not worth mentioning. It wasn't a good experience with a couple of them. They should have communicated better.

    Provider Response

    We always appreciate feedback. We replaced the caregiver when the client was unhappy. We placed one of our top caregivers with the client. We continually solicit feedback and do quality control visits with the client. We also do a pop in on our caregivers to ensure they are meeting expectations. We recognized we had a caregiver that was not a good fit for the client. We always own issues and remedy the situation.

    Cindy B_9

    4

    September 11, 2020

    I am a past client of this provider

    They gave me time off so I could get away and have a break. . The caregivers seemed well trained. A couple of our caregivers didn't have enough experience with dementia.

    Dawn C_3

    4

    September 8, 2020

    I am a current client of this provider

    They help her get bathed and dressed. They need more help with staffing.

    Margaret "Maggi" M

    5

    August 20, 2020

    I am a current client of this provider

    They help the most with house chores that I can not do anymore. I really like that they are always prompt and have nice kids to do the job.

    Richard S_20

    4

    August 17, 2020

    I am a current client of this provider

    It has been beneficial, but the last caregiver has not been as good as the first ones. There has been a change of helper and this last one has not been as interactive as others. We would give the organizer high marks.

    MaryAnn B_2

    5

    August 6, 2020

    I am a past client of this provider

    They were consistent. The services allowed her to stay in her own home. They were very gracious, prompt, and helpful.

    Sharon H_23

    5

    July 9, 2020

    I am a current client of this provider

    They make sure that I am OK, and they make sure that the caregivers are a good fit for me. They have a good attitude, and they are concerned for me. They have empathy for the clients.

    Kathleen R_6

    5

    July 9, 2020

    I am a current client of this provider

    The guys that they send can handle my brother, he is a big man and I do not have to worry about anything while they are here. I can go do what I need to do. They are very helpful, if plans have changed they work with me and they make sure that someone is here. I was going on vacation and one of the caregivers got sick and the owner came herself and stayed with my family member, so you cannot ask for more than an owner coming out.

    Connie S_5

    5

    June 16, 2020

    I am a current client of this provider

    I'm not as depressed as I was before she started coming to my home. We really like the caregiver we have been paired with.

    Anonymous_3813

    4

    June 16, 2020

    I am a current client of this provider

    They have helped me out. I am a lone wolf and I live alone so I feel like I have some contact that I could make if I needed someone immediately. I have talked to a couple of people who have asked me questions about my services. The two things that I wanted most I am not completely satisfied with. I wanted to build a relationship with the caregiver which is helpful.

    Melissa C_7

    4

    June 5, 2020

    I am a past client of this provider

    They helped me out with my dad and they kept me in the loop with what was going on. I felt the agency did a great job with my dad.

    Mary H_82

    5

    May 27, 2020

    I am a current client of this provider

    They are there to give him food and medicines and do what he needs. I love the communication from the RN and the office staff. It is superior.

    Mary (

    4

    May 19, 2020

    I am a current client of this provider

    They accommodate us with good caregivers. If we feel we need someone else they'll get us a new caregiver. They don't try to force us to do different hours. I like that the owners are very conscientious and helpful. They try to accommodate us the best they can.

    Louis S_3

    5

    May 14, 2020

    I am a past client of this provider

    They helped me with general cooking, bathing and cleaning. The caregiver was very efficient.

    Deborah M_9

    5

    May 8, 2020

    I am a current client of this provider

    The caregiver that I have now does my housework and prepares my meals. I like my caregiver that I have now.

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    Services and Amenities of Home Helpers of Carmel - IN in Carmel, Indiana

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • Range Of Services Extra: Personal Emergency Response Systems and wellness checks

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Helpers of Carmel - IN in Carmel, Indiana

    Locally owned and operated agency by an RN with over 25 years experience in Senior Care. We customize care based on needs from a few hours a day to 24/7 care. We also provide personalized emergency response systems that are included with most care. We ensure consistent caregivers that are matched to each client.

    Map of Home Helpers of Carmel - IN

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

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