I can highly recommend this company. Very professional and easy to work with. Erica went above and beyond to make sure my families needs were taking care of.
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(800) 973-1841
Reviews of Home Helpers of Carmel - IN
Home Care Reviews for Home Helpers of Carmel - IN
February 14, 2021
I am a current client of this provider
January 25, 2021
I am a past client of this provider
The services made life easier by helping my husband.
They have great employees that come to the homes.
Provider Response
Thank your for allowing us to help your family.
January 08, 2021
I am a past client of this provider
There were days that they were great and there were times that I did not get the person that I was expecting.
It was very easy to get a hold of someone in the office to talk to.
Provider Response
Thank you for your review. We always try to align and fit the best Caregiver with our clients. We place them on teams so that we have back ups and ensure care is given. We also provide access to the family room which shows shifts and assignments. We believe in transparency. Thank you for allowing us to help your family with their needs.
December 16, 2020
I am a current client of this provider
I don't have any problem with them.
They communicate very well. Our other company did not.
Provider Response
Thank you for the review. We do strive to communicate with our clients and families. We also have a great office team.
December 12, 2020
I am a current client of this provider
Just having someone there with her so she is not alone during the day.
They accommodate me very well and they are pretty well priced.
Provider Response
Thank you. We really enjoy helping your family.
November 25, 2020
I am a current client of this provider
Overall they have done okay. The caregiver I have now has been excellent.
They need to hire more people so they could have more caregivers to send out.
Provider Response
Thank you for the feedback. It is very important for us to have a good client and caregiver match. We have a lot of great caregivers that work for us, and we always strive to have consistent caregivers. We do not like to send too many different caregivers into a home. We value the feedback and are glad to hear that you have a caregiver that is excellent.
November 12, 2020
I am a current client of this provider
The services have helped me a lot and have made my life easier by helping me around the house so I don't hurt my back.
I would recommend them because they are great and I've been with them since the very beginning. I really like the owner as well.
Provider Response
Thank you for the feedback. We appreciate you. We really like you as well.
November 12, 2020
I am a current client of this provider
They come every two weeks. She does my laundry for me and gets my groceries.
They say what they are going to do then they do it. Every time I have needed something or someone I have always gotten it. What I do need they give me.
Provider Response
Thank you for the feedback. We are thankful that you allow us to help you.
October 27, 2020
I am a current client of this provider
It impacts her life as well as mine. We love the ones that are still here.
We have good communication with Phil and Michelle.
Provider Response
Thank you for your feedback. We love helping your family and value the relationship.
October 22, 2020
I am a current client of this provider
They were pretty consistent with their caregivers.
I think they could have more flexibility or improve communication.
Provider Response
Thank you for the feedback. We strive to have consistent caregivers. We will work on having better communication. We have an online resources that allows you to see your care, make comments, and know your schedule. We also utilize a 24 hour service that allows you to call us if you need us. We, as owners are always available, and reach out often.
October 09, 2020
I am a current client of this provider
I have been able to walk by myself and I am very comfortable.
They help me with the things that need to be done in the home.
October 06, 2020
I am a current client of this provider
They are all fairly young, they have been okay at first, but he is just requiring a lot more personal care now. They are younger and they do not converse that much with him. Some of them have been great and some have been nervous.
We just had somebody different every time. So every time somebody comes I have to re-explain everything, and that is confusing for my husband. The care is fine, I just have to explain every time. I think if it was someone I was familiar with it would be different. Because it is someone new every time, I am not sure what to tell them to do every time.
October 06, 2020
I am a current client of this provider
They relieved a lot of pressure and work off of me.
They are responsive. I feel like I'm part of the team. I like their staff.
September 24, 2020
I am a current client of this provider
Every single person they have sent out to help me has been outstanding. I wish I could have them every day but I can't.
I like that the staff is responsive, and if I have to make changes they are receptive to that.
September 11, 2020
I am a past client of this provider
One of the ladies was extremely good, and the other was not worth mentioning. It wasn't a good experience with a couple of them.
They should have communicated better.
Provider Response
We always appreciate feedback. We replaced the caregiver when the client was unhappy. We placed one of our top caregivers with the client. We continually solicit feedback and do quality control visits with the client. We also do a pop in on our caregivers to ensure they are meeting expectations. We recognized we had a caregiver that was not a good fit for the client. We always own issues and remedy the situation.
September 11, 2020
I am a past client of this provider
They gave me time off so I could get away and have a break. . The caregivers seemed well trained.
A couple of our caregivers didn't have enough experience with dementia.
September 08, 2020
I am a current client of this provider
They help her get bathed and dressed.
They need more help with staffing.
August 20, 2020
I am a current client of this provider
I feel they are professional and qualified people. I appreciate that they have positive attitudes.
I think both the company and the caregivers are very professional.
August 20, 2020
I am a current client of this provider
They help the most with house chores that I can not do anymore.
I really like that they are always prompt and have nice kids to do the job.
August 17, 2020
I am a current client of this provider
It has been beneficial, but the last caregiver has not been as good as the first ones.
There has been a change of helper and this last one has not been as interactive as others. We would give the organizer high marks.
August 11, 2020
I am a current client of this provider
I am not able to push, pull, cook or stand for a long time so they come and help me with the things that I can't do.
They have been very easy to work with and their staff is skilled.
August 06, 2020
I am a past client of this provider
They were consistent. The services allowed her to stay in her own home.
They were very gracious, prompt, and helpful.
July 24, 2020
I am a current client of this provider
They provide the patient with companionship. They offer extra caregiving support.
I like that the owners seem to be very caring and dedicated to the work.
July 09, 2020
I am a current client of this provider
They make sure that I am OK, and they make sure that the caregivers are a good fit for me.
They have a good attitude, and they are concerned for me. They have empathy for the clients.
July 09, 2020
I am a current client of this provider
The guys that they send can handle my brother, he is a big man and I do not have to worry about anything while they are here. I can go do what I need to do.
They are very helpful, if plans have changed they work with me and they make sure that someone is here. I was going on vacation and one of the caregivers got sick and the owner came herself and stayed with my family member, so you cannot ask for more than an owner coming out.
July 09, 2020
I am a current client of this provider
They sent me a caregiver that works well with him.
They do what they told me they would do.
June 24, 2020
I am a past client of this provider
He was in bad shape when we brought him in and they took care of him.
They always have the person there who was going to on time.
June 15, 2020
I am a current client of this provider
I'm not as depressed as I was before she started coming to my home.
We really like the caregiver we have been paired with.
June 15, 2020
I am a current client of this provider
They have helped me out. I am a lone wolf and I live alone so I feel like I have some contact that I could make if I needed someone immediately.
I have talked to a couple of people who have asked me questions about my services. The two things that I wanted most I am not completely satisfied with. I wanted to build a relationship with the caregiver which is helpful.
June 04, 2020
I am a past client of this provider
They helped me out with my dad and they kept me in the loop with what was going on.
I felt the agency did a great job with my dad.
May 27, 2020
I am a current client of this provider
They are there to give him food and medicines and do what he needs.
I love the communication from the RN and the office staff. It is superior.
May 19, 2020
I am a current client of this provider
They keep me updated on my brother's condition.
I like that they seem to care about providing great service to the people they serve.
May 19, 2020
I am a current client of this provider
They accommodate us with good caregivers. If we feel we need someone else they'll get us a new caregiver. They don't try to force us to do different hours.
I like that the owners are very conscientious and helpful. They try to accommodate us the best they can.
May 14, 2020
I am a past client of this provider
They helped me with general cooking, bathing and cleaning.
The caregiver was very efficient.
May 08, 2020
I am a current client of this provider
The caregiver that I have now does my housework and prepares my meals.
I like my caregiver that I have now.
About Home Helpers of Carmel - IN
Locally owned and operated agency by an RN with over 25 years experience in Senior Care. We customize care based on needs from a few hours a day to 24/7 care. We also provide personalized emergency response systems that are included with most care. We ensure consistent caregivers that are matched to each client.
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Services and Amenities of Home Helpers of Carmel - IN
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- Range Of Services Extra: Personal Emergency Response Systems And Wellness Checks
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Finances Bookkeeping
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 15 30 Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Memory Care Training
- Ethics
- Training Areas Extra: Alzheimer's And Dementia Care
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Long Term Care Insurance, Medicare Advantage
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: Personal Services Sgency License
