Home Helpers of Carmel - IN

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78 Reviews
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Home Helpers of Carmel - IN (800) 973-1841
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Reviews of Home Helpers of Carmel - IN

78 Reviews Write a review

Home Care Reviews for Home Helpers of Carmel - IN

February 16, 2022

By Ashley M_2

I am a current client of this provider

I think if we had the consistency with the caregivers getting there on time, it would have a more positive impact. If they are not there on time, it makes a negative impact because the first hour is the most important to my grandmother and when the caregivers are late, she is already halfway through her morning routine. I would like to see a little more accountability because the caregiver comes late a lot and calls out at the last minute. A lot of the times the people who do the early shift are late and that messes up my grandmother's routine.

Provider Response

We agree that caregivers must be on time. We made the adjustment with the caregiver and her schedule. Thank you for your feedback.

February 07, 2022

By Gary K_8

I am a current client of this provider

I don't have much concern anymore about the care. I'm really happy with what I've observed. In most cases, they help her in the restroom, which we haven't had as part of the care with other companies. They give her meals and sit with her. We have been very pleased, except for one or two cases, with the caregivers we've received.

Provider Response

We love helping. Thanks for allowing us to do so. Please continue to give us feedback.

February 04, 2022

By Rosie P

I am a current client of this provider

They have taken care of my mom well. I would tell my friend that you can tell they make an effort to make sure your loved ones are being care.

February 02, 2022

By Daniel B_8

I am a current client of this provider

The communication and care have made life easier. They have been responsive.

Provider Response

Thank you for your kind words. We love to help.

February 01, 2022

By Timothy R_2

I am a current client of this provider

Them providing the care that I need is a but helpful. They had a misunderstanding with me on something.

Provider Response

Thank you for the feedback. I know we resolved the issue, and it was a misunderstanding. The caregivers really enjoy helping you.

January 20, 2022

By Gregory T_1

I am a current client of this provider

They free up my responsibility's where I can take care of other things in my life that have to be taken care of and have my father taken care of. I like that they try to work with you, and they try and do the things you need, they try to provide for you.

Provider Response

Thank you for the feedback. We always try to find a good match. We also provide coaching to our caregivers. Thank you for allowing us to help your family.

January 14, 2022

By Rita V_2

I am a current client of this provider

They've made my experience with them positive by working hard and being efficient. I like Home Helpers because their employees are very pleasant for the most part.

January 05, 2022

By Joyce C_17

I am a current client of this provider

They make sure I'm change and fed; along with wash and walking. I liked that they really give me their best they very pleasant and good work ethic.

Provider Response

Thank you for the kind words. We love helping you!

January 03, 2022

By Susan S_50

I am a current client of this provider

The caregivers remind me to take my medicine. They also do light housekeeping. The agency keeps in touch with me and keep me informed about when people are coming.

December 16, 2021

By Richard M_37

I am a current client of this provider

There was much improvement in myself with the caregivers help. They are very thorough and on time.

December 08, 2021

By Anonymous_4669

I am a current client of this provider

The agency has made my experience positive by taking care of me and driving me where I need and do what ever I say. One thing that I like about this company is that they gave me a good caregiver and that I have no problems with them.

Provider Response

Thank you for allowing us to help. We appreciate the positive review.

December 06, 2021

By Elizabeth E_5

I am a current client of this provider

She helped me put a neck brace. They are helpful. They gave me a good aide.

December 03, 2021

By Yvonne R_1

I am a current client of this provider

I got a package from chewy, and they brought it in without me asking. She even took the items out and organized them in my garage, as it was canned cat food for my cat. Michelle really tries to find helpers who are similar to my personality.

Provider Response

Thank you for allowing us to help. We have great caregivers and we love them.

December 01, 2021

By Candy O

I am a current client of this provider

I want more consistent caregivers. The owners come out to the house to let the caregivers know what is going on.

Provider Response

Thank you for the feedback. We are very involved as owners, and we coach up our caregivers to give great care. I know that you have a great team caring for you and the care deeply.

November 17, 2021

By Sondra W

I am a current client of this provider

I wouldn't be able to work without it. I have already recommended them. I can contact them whenever with whatever I need. They are very responsive.

Provider Response

Thank you for the positive review. We love helping you and your mother.

November 17, 2021

By Kristin W_3

I am a current client of this provider

The provider provides companionship for my parents. I would like the agency to have more caregivers available.

November 03, 2021

By Dallas M_1

I am a current client of this provider

He is blind, so it is nice for him to have help. They are quick with responses and have good communication.

November 01, 2021

By Judith W_7

I am a past client of this provider

I like the flexibility. I like that they have a background check.

October 15, 2021

By William C_37

I am a current client of this provider

They have been prompt in reacting and assisting me. I think the individual could use more direction and training.

October 15, 2021

By Marilyn Z

I am a current client of this provider

It allows me to take much needed vacations. I've liked that their professionalism and timeliness and availability of the caregiver.

Provider Response

Thank you for your feedback. We want to be there for whatever needs you have.

October 07, 2021

By Janet M_17

I am a current client of this provider

My mom is able to stay in her apartment. I have recommended them. When I call they always pick up the phone and always do their best to help me.

Provider Response

We enjoy helping your mother and your family.

October 04, 2021

By James A_14

I am a current client of this provider

They take care of dad while I am at work. They come out regularly and they are friendly.

Provider Response

We love taking care of your father. Thank you for allowing us to help.

September 15, 2021

By Anonymous_5243

I am a past client of this provider

The service was honestly a nuisance for me. I didn't have 4 hours worth of work for them to do. They did what I asked, though. We had a different person coming every day, so I never built a friendship with any of them.

September 07, 2021

By Dana C_2

I am a current client of this provider

When they come at 6 a.m., it helps a lot. They have helped by being here at 6 a.m. and helping him get to the bathroom and giving him breakfast. It is very rare for me to get someone who starts at 6 in the morning, which is my main time when I need help.

Provider Response

Thank you for the feedback. It is never acceptable for our caregivers to be on their phones. We have coached the caregiver and resolved the issue. We always suggest feedback on the family room website that the caregivers cannot view. This allows anonymous feedback from the client. We also do follow up calls and pop in visits frequently. We also stress that all of our clients reserve the right to request a new caregiver at anytime without a reason needed. Thank you for allowing us to care for and help your family.

September 07, 2021

By Linda D_20

I am a current client of this provider

The keep the house clean and do the laundry. The caregivers they have care about their patients and clients.

Provider Response

Thank you for the kind words. We have great caregivers and enjoy helping.

August 16, 2021

By Anonymous_5099

I am a past client of this provider

Our caregivers followed a daily routine, so things went smoothly here for us. The last caregiver we had was great for us and really helpful.

August 09, 2021

By Janet M_15

I am a past client of this provider

I think it made it easier for all of us. I am trying to work. It has been very stressful for me to get my mom dressed and getting her over to her daycare in a timely fashion. It was invaluable to me. My mom was happier, especially when we got to one person that she could get used to. I like the attention, the care, and their commitment to getting someone here to help.

Provider Response

Thank you for sharing. We appreciate you allowing us to help you and your family.

August 06, 2021

By Shirley F_9

I am a past client of this provider

I needed someone to do everything around the house. They helped with food. They were very helpful and courteous.

Provider Response

We really enjoyed helping. Thank your for the feedback.

August 05, 2021

By Erika W_1

I am a current client of this provider

She gave me some free time because he has Alzheimer's. I like that the caregiver would take Donald on walks and play games.

Provider Response

Thank you for allowing us to help. We have some great Caregivers.

August 03, 2021

By Donna R_22

I am a current client of this provider

They make sure that they take the time to make sure everything is okay with my mom. All of the staff we have had has been compassionate. They bring in a personal aspect that we really appreciate. The level of care is being met.

Provider Response

We have some great caregivers. Thank you for sharing with us.

July 19, 2021

By Shirley M_17

I am a current client of this provider

They get my groceries. They do my laundry. They are really good. I have been very satisfied with them. They help me. You tell them what to do and they do it. Everybody they have sent have been as nice as can be.

Provider Response

Thank you for the feedback. We are thankful that you allow us to help you.

July 08, 2021

By Kate O_2

I am a past client of this provider

We needed them for a short time, and they came in a crunch. Their communication was good. It impressed me that I knew what was going on.

June 23, 2021

By Annette M_3

I am a current client of this provider

My sister had an accident. The caregiver told us about it and she cleaned it up with no complaint. My sister has a mental disability. They lady they have sent goes above and beyond for her.

June 18, 2021

By Anonymous_4935

I am a current client of this provider

I was having a lot of problems without your help. Each person has their good and bad points. They need to work on the bad points.

Provider Response

We always solicit feedback and coach our caregivers. Thank you for your feedback. I believe we have addressed your concerns and provided quality care.

June 15, 2021

By Tom B_19

I am a current client of this provider

The biggest thing is having people show up when they are supposed to. I like that they try to keep in contact with you when a caregiver can't make it or is sick.

Provider Response

Thank you for your review. We strive to communicate well and have back up plans when caregivers cannot make a shift. We appreciate allowing us to help.

June 09, 2021

By Fred J_4

I am a current client of this provider

They were able to stay with him while she was in the hospital. They are reliable. The owner checked in and I really appreciate her. She herself came out the first time.

Provider Response

We enjoyed caring and helping out when needed. Thank you

June 09, 2021

By Jack H_6

I am a current client of this provider

Sometimes we different staff with different things. I would like them to increase the staff. I like that their communication is good and they are flexible.

Provider Response

We enjoy helping you and your family.

May 24, 2021

By Becca M_1

I am a past client of this provider

They took care of her and everything she needed. I liked that they had very good communication with us.

Provider Response

Thank you for allowing us to help with your family.

April 22, 2021

By Gerald G_6

I am a past client of this provider

As her needs expanded, they were not really able to help us anymore. The caregivers did not have a strong skillset.

April 08, 2021

By Bernard M_4

I am a current client of this provider

They have helped him by getting him to walk. I like that they are good at being there when I need to call them.

Provider Response

Thank you for allowing us to help with your family.

March 08, 2021

By Mary S_46

I am a past client of this provider

They were kind and treated him with great humanity. I liked that they were very quick about getting people in to help my dad. He was happy to have them there.

February 14, 2021

By JaneGonzales

I am a current client of this provider

I can highly recommend this company. Very professional and easy to work with. Erica went above and beyond to make sure my families needs were taking care of.

February 10, 2021

By Linda G_16

I am a current client of this provider

They have helped him tremendously. They are dependable and very nice.

Provider Response

Thank you for the nice comments. We appreciate you allowing us to help and care for your family.

January 25, 2021

By Helen Y

I am a past client of this provider

The services made life easier by helping my husband. They have great employees that come to the homes.

Provider Response

Thank your for allowing us to help your family.

January 08, 2021

By Shahriar S

I am a past client of this provider

There were days that they were great and there were times that I did not get the person that I was expecting. It was very easy to get a hold of someone in the office to talk to.

Provider Response

Thank you for your review. We always try to align and fit the best Caregiver with our clients. We place them on teams so that we have back ups and ensure care is given. We also provide access to the family room which shows shifts and assignments. We believe in transparency. Thank you for allowing us to help your family with their needs.

December 16, 2020

By Fred F_3

I am a current client of this provider

I don't have any problem with them. They communicate very well. Our other company did not.

Provider Response

Thank you for the review. We do strive to communicate with our clients and families. We also have a great office team.

December 12, 2020

By Mary Jane M_2

I am a current client of this provider

Just having someone there with her so she is not alone during the day. They accommodate me very well and they are pretty well priced.

Provider Response

Thank you. We really enjoy helping your family.

November 25, 2020

By Jeanette P_2

I am a current client of this provider

Overall they have done okay. The caregiver I have now has been excellent. They need to hire more people so they could have more caregivers to send out.

Provider Response

Thank you for the feedback. It is very important for us to have a good client and caregiver match. We have a lot of great caregivers that work for us, and we always strive to have consistent caregivers. We do not like to send too many different caregivers into a home. We value the feedback and are glad to hear that you have a caregiver that is excellent.

November 12, 2020

By Jody B

I am a current client of this provider

The services have helped me a lot and have made my life easier by helping me around the house so I don't hurt my back. I would recommend them because they are great and I've been with them since the very beginning. I really like the owner as well.

Provider Response

Thank you for the feedback. We appreciate you. We really like you as well.

October 27, 2020

By Jennifer M_13

I am a current client of this provider

It impacts her life as well as mine. We love the ones that are still here. We have good communication with Phil and Michelle.

Provider Response

Thank you for your feedback. We love helping your family and value the relationship.

October 22, 2020

By Anonymous_4157

I am a current client of this provider

They were pretty consistent with their caregivers. I think they could have more flexibility or improve communication.

Provider Response

Thank you for the feedback. We strive to have consistent caregivers. We will work on having better communication. We have an online resources that allows you to see your care, make comments, and know your schedule. We also utilize a 24 hour service that allows you to call us if you need us. We, as owners are always available, and reach out often.

October 09, 2020

By Mary T_14

I am a current client of this provider

I have been able to walk by myself and I am very comfortable. They help me with the things that need to be done in the home.

October 06, 2020

By Sue P_11

I am a current client of this provider

They are all fairly young, they have been okay at first, but he is just requiring a lot more personal care now. They are younger and they do not converse that much with him. Some of them have been great and some have been nervous. We just had somebody different every time. So every time somebody comes I have to re-explain everything, and that is confusing for my husband. The care is fine, I just have to explain every time. I think if it was someone I was familiar with it would be different. Because it is someone new every time, I am not sure what to tell them to do every time.

October 06, 2020

By Michelle A_4

I am a current client of this provider

They relieved a lot of pressure and work off of me. They are responsive. I feel like I'm part of the team. I like their staff.

September 24, 2020

By Mary R_32

I am a current client of this provider

Every single person they have sent out to help me has been outstanding. I wish I could have them every day but I can't. I like that the staff is responsive, and if I have to make changes they are receptive to that.

September 11, 2020

By Shirley A_8

I am a past client of this provider

One of the ladies was extremely good, and the other was not worth mentioning. It wasn't a good experience with a couple of them. They should have communicated better.

Provider Response

We always appreciate feedback. We replaced the caregiver when the client was unhappy. We placed one of our top caregivers with the client. We continually solicit feedback and do quality control visits with the client. We also do a pop in on our caregivers to ensure they are meeting expectations. We recognized we had a caregiver that was not a good fit for the client. We always own issues and remedy the situation.

September 11, 2020

By Cindy B_9

I am a past client of this provider

They gave me time off so I could get away and have a break. . The caregivers seemed well trained. A couple of our caregivers didn't have enough experience with dementia.

September 08, 2020

By Dawn C_3

I am a current client of this provider

They help her get bathed and dressed. They need more help with staffing.

August 20, 2020

By Margaret "Maggi" M

I am a current client of this provider

They help the most with house chores that I can not do anymore. I really like that they are always prompt and have nice kids to do the job.

August 17, 2020

By Richard S_20

I am a current client of this provider

It has been beneficial, but the last caregiver has not been as good as the first ones. There has been a change of helper and this last one has not been as interactive as others. We would give the organizer high marks.

August 06, 2020

By MaryAnn B_2

I am a past client of this provider

They were consistent. The services allowed her to stay in her own home. They were very gracious, prompt, and helpful.

July 09, 2020

By Sharon H_23

I am a current client of this provider

They make sure that I am OK, and they make sure that the caregivers are a good fit for me. They have a good attitude, and they are concerned for me. They have empathy for the clients.

July 09, 2020

By Kathleen R_6

I am a current client of this provider

The guys that they send can handle my brother, he is a big man and I do not have to worry about anything while they are here. I can go do what I need to do. They are very helpful, if plans have changed they work with me and they make sure that someone is here. I was going on vacation and one of the caregivers got sick and the owner came herself and stayed with my family member, so you cannot ask for more than an owner coming out.

June 15, 2020

By Connie S_5

I am a current client of this provider

I'm not as depressed as I was before she started coming to my home. We really like the caregiver we have been paired with.

June 15, 2020

By Anonymous_3813

I am a current client of this provider

They have helped me out. I am a lone wolf and I live alone so I feel like I have some contact that I could make if I needed someone immediately. I have talked to a couple of people who have asked me questions about my services. The two things that I wanted most I am not completely satisfied with. I wanted to build a relationship with the caregiver which is helpful.

June 04, 2020

By Melissa C_7

I am a past client of this provider

They helped me out with my dad and they kept me in the loop with what was going on. I felt the agency did a great job with my dad.

May 27, 2020

By Mary H_82

I am a current client of this provider

They are there to give him food and medicines and do what he needs. I love the communication from the RN and the office staff. It is superior.

May 19, 2020

By Mary (

I am a current client of this provider

They accommodate us with good caregivers. If we feel we need someone else they'll get us a new caregiver. They don't try to force us to do different hours. I like that the owners are very conscientious and helpful. They try to accommodate us the best they can.

May 14, 2020

By Louis S_3

I am a past client of this provider

They helped me with general cooking, bathing and cleaning. The caregiver was very efficient.

May 08, 2020

By Deborah M_9

I am a current client of this provider

The caregiver that I have now does my housework and prepares my meals. I like my caregiver that I have now.
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About Home Helpers of Carmel - IN

Locally owned and operated agency by an RN with over 25 years experience in Senior Care. We customize care based on needs from a few hours a day to 24/7 care. We also provide personalized emergency response systems that are included with most care. We ensure consistent caregivers that are matched to each client.

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Services and Amenities of Home Helpers of Carmel - IN

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • Range Of Services Extra: Personal Emergency Response Systems And Wellness Checks

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Memory Care Training
  • Ethics
  • Training Areas Extra: Alzheimer's And Dementia Care

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Long Term Care Insurance, Medicare Advantage

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Personal Services Sgency License
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Home Helpers of Carmel - IN

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