BrightStar Care Wellington / Palm Beach

I was out of it when they came and they only came three times, but it was a relief to have them there and they did what I asked. They just didn't always know what was happening. The office didn't communicate that to them. The company needs to improve on their internal communication. There seemed to be a disconnect between the office and the caregivers.

They send nurses that work around my schedule. They have helped me a lot in the past 4 years. I would recommend BrightStar because they did a good job finding a nurse that meets my needs.

I needed them at the time. They helped take care of my food. I had two different people and they were both very nice and cooperative.

When the main nurse comes, I feel like I'll be very well that month, she explains everything to me. I just have the one nurse, and I feel so good about her.

I don't know how much longer I will be using them be using them because we are moving to another facility. They could keep better track of their employee's hours.

I am a hard stick to find a vein but they are very good at it and get it on the first try despite them being deep and rolling. The service is fantastic. They are prompt, courteous, and stay with me through the whole procedure. They are talkative, attentive and meet my needs.

They show up in a timely manner and do what they're supposed to do. They're very reliable.

I liked that they were available. They were on time and could accommodate us.

They've treated me very well in the company and have given great services. The caregiver is very punctual and is helpful.

I like that they show up. I like the follow up and who they've chosen to work for them.

They need to be better in their communication with me. They need to improve the overall communication.

They have gotten me very good aides to help me. I like that they are cooperative, available, and always happy to meet my needs.

They do things. They do all that they are supposed to. If I call, I usually get a response. They don't put me in the back pocket.

We are still getting used to the whole thing. My mother needs help cleaning up, and they help her out with that. I need to submit the paperwork to long term, and I still don't have what I need. I'm having trouble getting the paperwork.

I reduced the services because my parents aren't thrilled with having people in the house. It's not about the agency; it's just my parents' preferences. I'm trying to get my parents used to having caregivers in the house, but there isn't consistency in caregivers. I know it's difficult to get someone to commit to a few hours once a month, but I'd prefer some consistency in that. I'd like more communication. In the beginning, while I was figuring things out, I was waiting for phone calls and for people to get back.

They can keep providing the same service they do now. They can have better communication with the aide. They can give us the telephone numbers of the aides. They can call us to tell us how it went.

They are willing to come to my house and make me comfortable. The nurses I've had are experienced in what they are supposed to be doing, and their director is on top of it. I think they care about their quality.

It again goes back to preparing the employees for the job they need to do. They could have done better at preparing their employees for the job that they are doing.

It depends on the person. The person there during the weekdays seems to be really invested in my mother's well-being. We have had some problems with people not showing up or not showing up on time. When they are there, someone is caring for my mom so I feel good about that.

They helped me out well. They cleaned for me after my operation. They were always checking on me. They were punctual. They also spoke my language.

I like that I can depend on them. I like that I can rely on them.

They were always there for me. They were great, and I don't have any complaints.

I'm not getting as many calls saying my father has fallen. I'm a lot more at ease knowing someone is watching them. After I got through the initial scheduling and hours, it was a little overwhelming. Once things were underway it was great. Everyone is very nice and caring.

They make life easier by helping me out with what I need. I like that they return my phone calls and answer when I call.

We have confidence that my mom is okay when we're not here. The office staff is reachable and that's a big plus.

Their services have freed me up to be able to get out and do things. All the aides from BrightStar Care have been very good because they work with my husband, who can be difficult, and we had several different ones to begin with.

They relieved me of some of my household duties so I could get out and do things I wasn't able to do before. They send quality people.

I asked for a particular nurse that I had had before and the nursing coordinator could not make that happen and it became an issue. They come and give me a shot once a month.

BrightStar Care is proficient at what they do, is very kind, and sends caregivers who do the job well. I feel at home talking with them. The services take care of my mother and put less strain on me.

I would tell my friends that BrightStar Care has good service, and they are very caring about my son. BrightStar Care always calls me or texts me to set up appointments. That helps me a lot.