BrightStar Care Wellington / Palm Beach Greenacres, FL

Frank R_12

They've helped the most by coming and helping me on time and they are pleasant. I like that they are nice and come on time.

Jo Ann M_3

I appreciate how and experienced the nurse is. I like that they have quality nurses.

Marie P_14

The treatment they give me is great. They are on time. The nurse they send care, and they do a good job for me. I like they treat me.

Maria D_11

I would not have known what to do. These ladies took the time to explain it to me. I am glad they were the ones chosen because I got the care and right service that I needed. Coming two weeks out of surgery has been great. I am using my hand elbow and wrists. They gave me the care and teaching that I needed towards my healing.

Judith V_6

They come in and they go over exercises with me. They're very personable.

Jessica O_2

They help with driving them to the doctors when we need and clean up the house. I like the management. They are helpful and answer any questions that you have. The nurses for the most part are great. We only had issues with one.

Thuy P

I like that they take care of her needs. I like that they have cool stuff that I can use.

Tracy B_6

They do physical therapy and occupational therapy, so I can get back to being able to do things and get back to my normal self. I like that they talk to me and try to understand my position. I am not sure what they could do better.

Lymarie R

It assisted him with his wound. They had staff available.

Anonymous_4999

I don't have to go to an infusion center and leave my home. They are very prompt. They are professional and respectful when I call.

Mary F_34

It made things a lot calmer in the house. I like the nurse that came over.

Anonymous_7034

I was out of town, so they helped out with her while I was out of town since I was her primary caregiver at the time. The medical assistance was phenomenal.

Stan _1

We have had this girl for a few weeks and we like her. She helps her with showering. They are good. The girls who we have had have been extremely polite and on time.

Marilyn C_11

They find someone fill in. I like them because they always find me someone if there is a problem.

Anonymous_6709

They helped by just being there. We went through about six people there, and the one we liked was only available one day a week. The majority of caregivers were on the phone all the time, and it wasn't a good fit.

Francis (

My husband liked the caregiver so I could leave for a few minutes and I knew they would take care of him. The caregiver had initiative. BrightStar called when someone wasn't be able to show up or was going to late.

Theodore G

One of the caregivers is absolutely perfect. She is a great help to us. I'm very happy with them. I like that the caregivers are very qualified.

Anonymous_5985

I felt that if they did not have the supplies needed, that they could not do the job well. They were not prepared. I have used other agencies, and they should follow the notes that I have for my condition. These nurses showed up with nothing.

Kerry B_1

I was able to speak to people and it was the same person every time. I like how they set up their customer service. I like their communication.

Roselyn G

I would like the caregiver to stay off her phone and really focus on my mother. I would like the same caregiver to come every time so that I don't have to retrain the caregivers.

Margaret M_28

The aides always came on time and did everything I needed. The agency is very reliable with the aides that they send. The office staff always made sure I had coverage.

Beverly G_4

The people in the office have been very helpful in terms of finding me a caregiver. In these times, caregivers are not the best or dependable at times though that has nothing to do with the office. They don't want to work but they want a job. They always try their very best. The people in the office that I deal with always try their very best to find me a caregiver to meet my needs. If they cannot find someone it is out of their hands as they do their best.

Brian B_9

Things have been better for us since we started. I would recommend them because they have good communication.

Susan _8

They came to help us at a very hard time, and they made it easier for me. I like that they are competent.

Glenys D

They are doing the best that they can do, there's nothing else. It's mostly the patient. They are fine. My biggest thing is the communication between the nurses and the doctors about medication.

Audreyde

My care with Brightstar has been life changing. The care, service and employees are 5 star, knowledgeable and professional.

Patricia _2

They are very helpful, they help lift her. I like that the girls are very nice and they take good care of my mom.

Lucy B_12

I was out of it when they came and they only came three times, but it was a relief to have them there and they did what I asked. They just didn't always know what was happening. The office didn't communicate that to them. The company needs to improve on their internal communication. There seemed to be a disconnect between the office and the caregivers.

Emma R

They send nurses that work around my schedule. They have helped me a lot in the past 4 years. I would recommend BrightStar because they did a good job finding a nurse that meets my needs.

Laura R_10

I needed them at the time. They helped take care of my food. I had two different people and they were both very nice and cooperative.

Joan L_4

When the main nurse comes, I feel like I'll be very well that month, she explains everything to me. I just have the one nurse, and I feel so good about her.

Barbara K_17

I don't know how much longer I will be using them be using them because we are moving to another facility. They could keep better track of their employee's hours.

David L_15

I am a hard stick to find a vein but they are very good at it and get it on the first try despite them being deep and rolling. The service is fantastic. They are prompt, courteous, and stay with me through the whole procedure. They are talkative, attentive and meet my needs.

Lourdes H_1

They show up in a timely manner and do what they're supposed to do. They're very reliable.

Anonymous_2932

I liked that they were available. They were on time and could accommodate us.

Eloy D

They've treated me very well in the company and have given great services. The caregiver is very punctual and is helpful.

Harvey S_2

I like that they show up. I like the follow up and who they've chosen to work for them.

Sondra F

They have gotten me very good aides to help me. I like that they are cooperative, available, and always happy to meet my needs.

Anonymous_3124

They do things. They do all that they are supposed to. If I call, I usually get a response. They don't put me in the back pocket.

Joanne G_1

We are still getting used to the whole thing. My mother needs help cleaning up, and they help her out with that. I need to submit the paperwork to long term, and I still don't have what I need. I'm having trouble getting the paperwork.

Anonymous_2748

I reduced the services because my parents aren't thrilled with having people in the house. It's not about the agency; it's just my parents' preferences. I'm trying to get my parents used to having caregivers in the house, but there isn't consistency in caregivers. I know it's difficult to get someone to commit to a few hours once a month, but I'd prefer some consistency in that. I'd like more communication. In the beginning, while I was figuring things out, I was waiting for phone calls and for people to get back.

Joyce B_3

They can keep providing the same service they do now. They can have better communication with the aide. They can give us the telephone numbers of the aides. They can call us to tell us how it went.

Stephen R_2

They are willing to come to my house and make me comfortable. The nurses I've had are experienced in what they are supposed to be doing, and their director is on top of it. I think they care about their quality.

Anonymous_1626

It again goes back to preparing the employees for the job they need to do. They could have done better at preparing their employees for the job that they are doing.

Lisa G_6

It depends on the person. The person there during the weekdays seems to be really invested in my mother's well-being. We have had some problems with people not showing up or not showing up on time. When they are there, someone is caring for my mom so I feel good about that.

William L

They helped me out well. They cleaned for me after my operation. They were always checking on me. They were punctual. They also spoke my language.

Judith C_1

I like that I can depend on them. I like that I can rely on them.

Frances W_4

They were always there for me. They were great, and I don't have any complaints.

Diane G

I'm not getting as many calls saying my father has fallen. I'm a lot more at ease knowing someone is watching them. After I got through the initial scheduling and hours, it was a little overwhelming. Once things were underway it was great. Everyone is very nice and caring.

Amy W_5

They make life easier by helping me out with what I need. I like that they return my phone calls and answer when I call.

Angeline Z

We have confidence that my mom is okay when we're not here. The office staff is reachable and that's a big plus.

Henita

Their services have freed me up to be able to get out and do things. All the aides from BrightStar Care have been very good because they work with my husband, who can be difficult, and we had several different ones to begin with.

Gail M

They relieved me of some of my household duties so I could get out and do things I wasn't able to do before. They send quality people.

Cecilia H

BrightStar Care is proficient at what they do, is very kind, and sends caregivers who do the job well. I feel at home talking with them. The services take care of my mother and put less strain on me.

Estafano M

I would tell my friends that BrightStar Care has good service, and they are very caring about my son. BrightStar Care always calls me or texts me to set up appointments. That helps me a lot.