Right at Home Greater Fairfield County

inRidgefield

We approached RightatHome for a live-in care taker in July 2021. The whole process went very well. This is never easy, but Tim and the staff were responsive, warm and able to answer all our questions. Now we have a care-taker for 3 months and we are happy that all's going well. When we need to contact the office, there's always a considerate and helpful answer. Mom is doing great with the care-taker and we work with Right at Home when extra help is needed for days off, etc. That sometimes takes effort, but that seems the challenge of the care business. There's a sense that all's well-managed and we really don't have to worry when we need to make extra requests and the like. On the whole, an excellent experience.

Harlo

The agency provides a great caregiver for our dad. She is reliable and always keeps us up to date on his health, mood and activities. The agency has been very responsive to our requests and worked closely with us to find a great fit. It has been a very positive experience for our dad which we are so thankful for.

VLeheny

I mean it as the highest praise when I say that Right at Home has been utterly professional in its work with my family. The staff is timely and thorough in their responses to questions and in adapting to changes in service. Our exchanges are always calm, respectful and informative. And we've experienced just excellent caregivers in their employ - skilled, kind and engaged human beings. It's a huge relief - after struggling with troubling service from two prior caregiving agencies - to work with such a reliable and responsive agency, one that prizes the dignity of both its clients and its caregivers. I highly recommend.

Anonymous_594

I can relax knowing someone is there taking care of my loved one's needs and can let me know if there's an emergency. I've had the same caregiver for a few years. She's excellent, responsible, and performs quite well. I'm very happy with her.

Susan P_12

They take care of my wife. What she has is a real problem, and they help with whatever she needs. They deliver. I needed the help, and they had it.

Joan L_1

She knows that she has someone to take care of her when I go to work. I feel confident enough to leave her alone with the aide. They could improve how they bill.

Wayne S_3

I am not with her every day. I am satisfied with their care, but I am not with them all the time. They keep me informed because I am the attorney of power and see how she is doing. When I visit her, she seems to be well cared for and I have no complaints. I like how they have been very attentive to my loved one's needs.

Laura S_5

They have made my life easier by helping take the burden off of my loved one. I like that they respond quickly.

Tom S_8

They've cooked, cleaned, and taken my loved one wherever she needed to go. They have basically taken care of what we used to do. It seems that the caregivers, although we're largely happy with them, don't seem to have a good long relationship with the company. A lot of them seem to be fairly new with the company.

Catherine G_1

They were always there to make sure they could assist me. Their staff was available and they were reliable.

Joyce H_8

They were responsive and easy to get in contact with. I liked the aide we had. She was marvelous! I can't remember her name.

Carolyn Connie W

They helped me take care of my mother. The caregiver was here and she did very well. She spent a lot of time with my mom at the table and asked a lot of questions.

Anonymous_1210

I could not do this without them. They take care of all of my loved one's needs. They went out of their way to provide the caregivers we want. They are able to do what we need them to do.

Donna S_4

They provided a safe environment. They are very compassionate and caring.

Edward R_4

They are doing everything they are supposed to do. Some days are better than others. There's definitely an impact. They work very well with the families and really try to customize care and match care to your specific needs. In order for my dad to make payments, he has to jump through hurdles and they are really nice about giving him extra time to pay his bills. They went above and beyond to help him with that.

Magaly T_1

If they were not there, I would not be able to work, so that is very helpful. They have the best people.

Debbie A_3

My loved one needs someone with him. The consistent caregivers are very good and caring.

Anonymous_939

I don't have to worry about my loved one being cared for. They are very attentive.

Fernando U

On occasion I would come home form work and catch them watching TV. The company keeps calling me to try and get me to take their services.

Anonymous_979

More communication could've been the key. There could be greater communication between the aide and myself.

Kathleen B_4

I just got out of the hospital, and it would help if they could keep sending the caregiver over. I wouldn't recommend them based on the caregiver they send, but the one we have now is great.

Lori L_1

They have served my needs very well. The personnel is very good and professional.

Don S_9

Some of them were really good at telling us what was going on and helping her. Some of them were not so good. There were some aides that we really liked, but they were not consistent with the coverage. There were times when no one showed up.

Donald AOA G

We know they're taking care of my husband. They answer any questions we have. They're doing a great job. They're up to date on what's going on.

Roger Sr. G

My mom did a lot for my dad and they have really stepped into that role on the days that they are here. In their own unique way, each of the caregivers have found a way to meet his needs. They are personable.

John F_3

They help me out by watching my husband, and that makes my life easier. I would tell them the caregivers are very conscientious.

Kristy Ann M

They help me the most with bathing and getting dressed. They also help with cooking and personal hygiene. I am very lucky. The aides I have are very hardworking and compassionate, and they are easy to get along with.

Dorothy K

All of the girls that come in are excellent. If there were some that she didn't click with, we just switched them out. I like that I can talk and communicate with them about anything.

Herb S

The caregivers performed the services as asked. They were pleasant and nice, but it wasn't life changing. The aides we had were terrific and we had a good experience with them. Other than the price, everything was good.

Betty Anne F

They help me get from my bed to the bathroom, change my pull ups and she is there very quickly when I need her. It is very good and my caregiver is very nice.

Patricia M

It made our life easy to have someone here too and so we can do the chores that we need to do. She likes them. They are very good and really take care of people. They listen to the person.

Charles "Chuck" AOA L

The social activities help provide that social aspect. They are very accommodating and deal with issues in a prompt matter.

Louise H

It was something I had never had before and I didn't know what to expect. It was difficult for me and I think it was difficult for her to be far way from home. It was just hard for me to adjust. The person didn't show up when she was supposed to and they couldn't find her, which wasn't good.

Amy S

The aide is right on top of things and they care about my mother. Right at Home has sent a superior aide and the office has been fairly good at responding when I call about something.

Nora A

These services allow me to get some respite time, and are very good for my wife. She is very happy with the caregiver. I like the personality and technical information the caregiver has. I am happy with the way that she takes care of my wife.

Helen M_9

They get me up in the morning and put me to bed and keep me clean and they feed me. If they could help me get better that would be good, but I can't expect much since I'm 92 years old. I'd say that I am satisfied. They're clean and they're attentive. I don't know anyone else to recommend.

Marie G

The caregivers have been very helpful. They do as I ask, they are on time, and they are neat. I have a difficult time walking and they help me with my exercises.

Linda R

When I called them, they were there within a couple of hours. They provide someone within a couple of hours. Otherwise, we would be have to be there to take care of him.

Howard Z

Right at Home provided people that were adequate and helpful. Right at Home made my life easier because they assisted with daily living activities.

Anonymous

I would recommend Right at Home because they are willing to work with me. Right at Home has made our lives easier. They do stuff for the client that I can't right now.

Ann C_6

Right at Home was a decent service. I have to work and someone has to be there for my mother. I don't have to worry about that anymore.

Steve Sr. D

Right at Home's caregivers need to take more time with domestic chores. Right at Home is necessary for me.

Geoff G

I would recommend Right at Home because they are dependable. Part of the reason we have caregivers is to help with medications, and I am finding that the caregivers don't have as much knowledge about medications as I expected.

Agnes S_2

I would probably say I am having a satisfactory experience. My mom is able to stay at home because of Right at Home, and we know we have an individual that treats her with respect and like family.

Johannes A_1

Right at Home has well-trained caregivers. Right at Home was able to take care of my husband for me.

Anonymous_784

I think Right at Home sends too many different caregivers. The services give me hours where I don't have to be doing the same thing.

Doug F_2

Right at Home will always come through for you. My loved one's services helped to make her life safer and also helped her family so that we could go out and get rest.

Vincent N_1

Right at Home's caregivers are always here on time and they are very professional. Right at Home operates very efficiently and their caregivers help out very much.

Lisa D_2

Right at Home is very easy to deal with and they have good communication. The services provided by Right at Home help by just being there for my mother. There is nothing that they could do to have a greater impact, she just needs an adult babysitter.

Michael C_2

Right at Home has a very flexible schedule and has the best staff in Connecticut. Whatever that is needed to be done, will be done! They can even help out the young guys like me. Right at Home helps me with transport and I really need a friend.

Ann T_2

Right at Home is very caring and very efficient. Right at Home's services enable me to leave the house and maintain hygiene.

Robert (_1

Right at Home gave us a good caregiver. She worked well with my mother, and did what I wanted her to do. The caregiver made life easier on me because I didn't have to do the work.

Marilyn H_2

I didn't have any problems with the care from Right at Home, and one of the caregivers was good and would arrive early. Right at Home made life easier by giving me some time off from my wife's care.

John I_1

Right at Home is responsive and really tried to provide the best care, and they tried to match my aunt with those who would work best with her. Right at Home allowed my aunt to stay in her home.

Joseph C

Right at Home is on time with their services. Right at Home has helped me the most by washing my clothes and helping me in the bathroom.

Anonymous_567

I cannot speak for all of the caregivers from Right at Home, but I like my caregiver very much. I like my caregiver, and they are very helpful to me; they have always been helpful to me.

Clyde F_1

I would like Right at Home to improve their ability to cover shifts that fall through. I wish they would have someone on-call. I have been told to be ready just in case a caregiver cannot show up, especially on Sunday. When Right at Home isn't there, there is a problem. When they are there, they do the job. I don't have to put my mother in permanent care.

Andrew M_2

I was very satisfied with the care from Right at Home. They accomplished all that we needed them to do. The impact from caregivers at Right at Home differed depending on the caregiver, but I was happy with the overall service.

Dotty246408

Dear Lisa and Staff, Thank you for the memorial tree. Andy would have loved it. We deeply appreciate the wonderful care he received and all the help you gave me. Dotty

Emily C.

What a wonderful gift in John's memory. It is unique and very fitting to mark the passing of a person with a tree giving new life to one of our national forests. Your care of John was very much appreciated by myself and family. You sent us careful and compassionate caregivers. Thank you.

Debra671166

Belinda from Right at Home was a blessing to our whole family. Her dedication to Mom and provision of quality care set her apart. It is evidence, for Belinda, being a caregiver is not a merely a paycheck but a vocation at which she excels. Belinda’s joyful nature encouraged Mom to do what needed to be done and filled her days with laughter and conversation. She quietly observed Mom’s patterns and preferences, and began anticipating Mom’s needs before being asked to do something. She adopted Mom’s schedule and made sure that Mom had access to her favorite food, TV shows, and other creature comforts. Together they did activities Mom had always enjoyed. When Mom was no longer able to leave the house, Belinda would bring Mom out on the back porch to enjoy the fresh air and sunshine. Mom formed a strong attachment to Belinda. Drawing on years of experience, Belinda recommended resources or services for which Mom was eligible. Since Mom was not keen on going to the local senior center for activities, Belinda requested visitors through hospice to come and chat with Mom about her interests. Belinda proposed buying an electric scooter so that Mom could enjoy a sense of independence while being out. Belinda took the initiative and called hospice whenever she had a concern and did a wonderful job advocating for Mom. The superior quality and level of care that she provided was especially evidence when she was away on break; although the substitutes may have been technically proficient or had pleasant personalities, they lacked the entire package that Belinda possesses. Additionally, Belinda went beyond all expectation with respect to Mom’s poodle and grandson. Belinda took good care of “Maggie” because she recognized that Mom’s happiness and well-being was very much linked to that of her dog. Likewise, Belinda warmly interacted with my 25-year old son, Sam, who has lived in Mom’s house for the past several years. Belinda not only navigated the complexity of having someone else living in the house, she helped Sam prepare for the pending death of his “Gram”, his best buddy since birth. Belinda handled our somewhat unique situation with professionalism and grace. In short, Belinda is an asset to Right at Home.

Louise341335

We used Right at Home for my mom, and they were very good. We would use them again if we need to. They were able to provide a caregiver a day after we called them. She was very friendly and helpful; anything we asked her to do, she did.

Heather Murphy and familyPRHAF

Thank you so much for planting a tree in my mom's honor. That was very thoughtful of you and means a lot to us. It's really perfect for her as she loved nature. In fact my dad was an environmentalist! I'd also like to thank you for everything you have done to help our family care for mom over the past two years. we really appreciate all your help! With love, Heather Murphy and family.

Lisa KleinOSTFQ

Thank you for the flowers they were beautiful. My dad was an avid gardener and loved vegetables. The care he received was awesome. Amelia and Carolyn were wonderful.

ReviewerHQYLR

Dear Tim & Lisa, We could never begin to thank you for your thoughtful care and concern over the last two months. We were trying to make the last few weeks of my father's life as peaceful as possible and with your help I think we achieved our goal. I was so touched to see you at the wake and then to be greeted with a beautiful basket of flowers at the door when we returned. Your work is important to families in distress and we will certainly let our friends who find themselves in similar situations know how helpful you are.

Carol RachamkinTGZPF

To the staff for Right at Home, thank you for the tree in Florida in our father's name, Paul R.. This was appreciated by us all.

Sandra Grant

Used them this summer for my husband. Phil, the aide, was wonderful. The agency's sign in – sign out system was excellent. Kept tabs on the aide. The owners checked in periodically to make sure everything went well.

Wrong@HomeCare

Should be called Wrong at Home - do not want their caregivers in my home. Rather than work with the client to better serve client's needs, agency became defensive and defended caregiver's lax service. My father was not happy with Right at Home live-in caregiver. She spent her day lying on the sofa playing video games, napping and her nights (when dad was trying to sleep) talking loudly on the phone or loud tv. He had to ask he to keep it down, and repeatedly asked her to leave he felt uncomfortable and intimidated in his own home. My father fell while in their care and they did not contact me, nor did the aide communicate as requested. As his representative, I called the agency and requested a change in aide. They indicated that our request would be honored. Yet, once again Wrong at Home sent the same careless, sloppy aide we had asked not to work with. When dad asked her to load sink full of dirty dishes into the dishwasher - she said she would do it before she leaves in the morning leaving them overnight. Then she put clearly dirty dishes from the dishwasher. She didn't even wash the sheets she used, machine is right in apt. I would not recommend this agency which does not have clients best interest or safety in mind.

Provider Response

Dawn22

Right at Home took care of my father. What an amazing company! They were very caring and understanding. I have to say the one person who stood out the most was Kimberly. What an amazing lady! She is such a kind hearted and compassionate woman in my eyes.

haisi

great caregiver, my mom is very pleased and so are we!

SM Leslie

my mother had a fall earlier this year and i called the Danbury office of Right at Home to see if they could be there to help her after she was released from the hospital. My dad has passed and she lives alone. That was 4 months ago. My mother was so pleased with the care that Right at Home provided, we continued to have a caregiver come in 5 days a week to help her every day tasks such as shopping, laundry, meal prep, and med reminders. This takes such a burden off me and my brothers shoulders. Thank you to Riva and the Right at Home staff! You make life so much easier.