Hillendale Home Care - Walnut Creek, CA

Offers Home Care

38 Reviews
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Hillendale Home Care - Walnut Creek, CA (800) 973-1841
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Reviews of Hillendale Home Care - Walnut Creek, CA

38 Reviews Write a review

Home Care Reviews for Hillendale Home Care - Walnut Creek, CA

February 22, 2021

By Jon J

I am a current client of this provider

It is helpful to me because I can't be there for her myself but I wouldn't consider it outstanding by any means. I worry about how things are going sometimes. There doesn't seem to be much consistency among the caregivers. Some are really good and do a lot but there are others who do not do enough.

February 11, 2021

By Anonymous_4524

I am a current client of this provider

My number one concern is safety for my mom, because she was falling in the bathroom. Someone's there to make sure she doesn't fall. They're very good caregivers. The one we have now is excellent. She really cares for my mom.

February 11, 2021

By Stephanie L_4

I am a current client of this provider

I wouldn't be able to do this without them. The caregivers are amazing and the staff at the agency is awesome and really helpful.

Provider Response

Thank you, Stephanie, for choosing us to be a part of your mom's journey. She is a delight to care for! We hope that we bring a little peace of mind into your home as we assist your wonderful family.

January 14, 2021

By Marlene M_3

I am a current client of this provider

I think the fact they have consistent scheduling is great, I have not had to worry about people not showing up for their shifts. I think that they have been very responsive lately. It started a bit bumpy but they have been doing really well now.

January 12, 2021

By Sue H_10

I am a current client of this provider

They did everything for us. They are personable and well trained.

January 12, 2021

By Jason K_1

I am a current client of this provider

The care for my father has been the most helpful. The caregiver is just wonderful, she has been outstanding.

December 11, 2020

By Vera B_2

I am a current client of this provider

We got it for me because I needed a break. I needed someone to watch him. They're responsive. The person that comes here is very good.

December 11, 2020

By Dorothy L_10

I am a past client of this provider

I had a lot of confidence in them and I could leave knowing my husband was in good hands. They are very responsive.

December 07, 2020

By Ron G_5

I am a past client of this provider

They made my life easier during the situation. I like the people they chose for us.

December 03, 2020

By Bruce F_5

I am a current client of this provider

They could just improve continuity of caregiver and have people come supervise them to make sure they are doing what they need to. They could provide better continuity of caregiver and better willingness of caregiver to do things instead of looking at their cell phones.

Provider Response

We are sorry that you have not been satisfied with our service. We take complaints very seriously and we will investigate your concerns.

December 01, 2020

By Paula H_3

I am a current client of this provider

It makes my daily life much more easy. I don't have to worry or check in on my dad, and I know that they'll contact us with drastic any changes. I like that they have been responsive when we call with issues or concerns. They seem to have a pretty good oversight.

November 20, 2020

By Paul A_3

I am a current client of this provider

They tend to his needs, he is not easy to please. The ladies that come over have been helpful to my dad.

November 11, 2020

By Sarah B_7

I am a current client of this provider

They could have a more experienced caregiver. The customer service was horrible.

November 05, 2020

By Lorin H

I am a current client of this provider

They communicate well with us. They seem to be responsive.

November 03, 2020

By Maria Y

I am a current client of this provider

It helps me to know that husband is being taken care of. It allows me to go shopping. We have been with them for 5 years and they are reliable and we are happy with them.

October 21, 2020

By Chris H_5

I am a current client of this provider

They have allowed her to stay in her home. They are able to provide her with 24 hour care and we like that the caregiver is trained very well.

September 16, 2020

By Anonymous_4070

I am a current client of this provider

They transport me to the bank. We called to ask if we could pass on them coming because I wasn't feeling well and we still had to pay because it was under 24 hours.

August 20, 2020

By Kim K_8

I am a current client of this provider

They are able to provide a consistent person. The caregivers have been a good match for my mom. We've just been with them for a while. We do try to get consistent people in there and it did take a while to get a good fit. They pay attention to get a good caregiver for my mom and don't send back the bad ones.

June 11, 2020

By Robert

I am a current client of this provider

We're currently using Hillendale Home Care Walnut Creek. They're helping my wife with personal hygiene and help her exercise. We have them in four one-hour shifts per day. The caregivers are excellent and their scheduling has been very good. I'm happy with the service.

May 15, 2020

By Anonymous_3785

I am a current client of this provider

They are giving us the service that we are paying for and we are happy with them. They handle the situations and the problems we have and it takes the load off of me. Whenever I talk to them, they are very courteous.

May 04, 2020

By Fil F

I am a current client of this provider

They have friendliness and be cordial. They could better the cost, it should be a lower cost.

February 26, 2016

By Lorraine38

I am a past client of this provider

Dear Hillendale Family, Thank you for the beautiful orchids you sent to the "Celebration of Life" for my husband. Your staff sent us the most wonderful caregivers ever. We appreciated all their care they gave him for all those months. They all became part of our family Thank you again, Lorraine.

August 17, 2015

By Caring115530250

I am a current client of this provider

I found Hillendale through internet research. I chose them because they were local. They've been around for a long time and owned by an RN. They have a program that would certify their own professionals. We had the supervisor come up. She was professional and thoughtful. She see that my mom didn't need so much care. She recognized that socialization was part of it and some assistance because of memory issues. She was very selective about who she recommended to come to my mom's house. We started with one caregiver who has another client most of the time. She's been really good so have used her when we can get her. We also added one more person to just give more support. The caregivers have been really responsive. They always text me or call me if there's anything I needed to know. I feel like my mom's in a really good hands. I told mom that she's lucky because she not only have somebody who's just caring for her but somebody who's caring about you. One time when there was a scheduling issue and I was on vacation, the supervisor said that if she can't find somebody she will be the one to take my mother to her appointment. I really trust her that she would. Conflicts in schedule can sometimes arise but that's not the point. The point is how do they deal with it when things come up. So far, they've been really responsive and they haven't let us down yet.

June 24, 2015

By -Karen D.

I am a past client of this provider

First of all, I would like to thank you for providing excellent care through your agency when my dad, Charles, was so sick. We so appreciate that you were able to provide 7-day-a-week care for my dad with mainly three, consistent people. The women who cared for m dad were professional, but so kind and compassionate. I cannot say enough good things about all of them. When dad suddenly became worse, he passed very quickly. We did not have time to thank everyone and say goodbye. I know dad would have wanted us to thank them.

June 30, 2014

By Marlene22

I am a current client of this provider

The caregivers are good, thorough and conducive. They are definitely timely about showing up on time. The caregivers come in and do what they need to do to make my day better. They show their compassion through doing their chores and spending their mornings talking to me. They usually come in uniform. The office staff has been good so far and the agency communicates with us once every couple of weeks. The coordination of the schedule has been terrific. It is very likely I would recommend Hillendale to others.

June 30, 2014

By Eric16

I am a current client of this provider

Hillendale Home Care was referred to me by a good friend. I appreciate that Hillendale Home Care sends caregivers that are efficient and timely. They are always good very good at calling me well in advance about any scheduling changes. The caregivers are always very caring and compassionate towards me. They make sure that I am in complete health and if there are any concerns, they take care of it right away. The caregivers are always well dressed. I am very confident in the office staff. They know what they are doing. They take care of me really well and it makes my life a lot easier. The caregivers think of my needs before their own, which is a great feeling. I would definitely recommend this agency to anyone who may be in need of home care. In fact, I have recommended them to many people that I have come in contact with that are in a similar situation. I tell them Hillendale Home Care is the only way to go!

June 27, 2014

By John95099450

I visited this facility

Hillendale has a good reputation. I like the personalization. They are not robotic. They are down to earth and they talk to you like you are a real person. They talk with my parents and actually interact with them. They have dealt with alzheimer's before so they know how to treat people with alzheimers. I don't have to worry about anything. They take care of everything. They are there all the time and they let us know what their schedule is. They know what they are doing and are always dressed professionally in the proper attire. Their personal hygiene is always well kept. Every time I have spoke with the office staff, they have been responsive. Their communication with me is always clear, concise and timely. They do what they say they are going to do and they get along with my parents. I would recommend this agency to others and Juan is like one of the family now.

June 27, 2014

By Marie37

I am a current client of this provider

I selected this agency because Kaiser Permanente recommended them to me. I appreciate all the help. My caregiver is wonderful. I do not have to ask her to do things. She does things proactively. She does them on her own and she is very alert to all of my needs. She is always on time and dresses in a uniform. I am the one who dictates the schedule. Usually, the comply with my schedule. I did have one problem in the very beginning. I had a caregiver whose car had a bad break in the window of the passenger seat. They immediately gave me a different caregiver. I know that my rating is almost too perfect, but I have been very happy with the service. Should I need them again, once I heal, I will call them. I know I do not have to search for a health care company and I would absolutely recommend them. Everything I have asked for has been taken care of immediately and the caregiver that I have is like a daughter.

June 27, 2014

By Caring95099050

I am a current client of this provider

I chose this agency because I liked that they were professional, the caregivers are good quality and the office staff is fabulous. The caregiver's always show up on time and are helpful in giving us suggestions on how my father can get around. Some of the caregivers having nursing backgrounds and it is nice to have a second opinion and bouncing things off of them for suggestions. The caregiver that comes at night gives my father a kiss on the cheek and the others are very caring. They are always in uniform and have casual clean clothes. The company we had prior was not good at all. Hillendale calls me and if somebody is going to call off, they will try their best to schedule somebody else and keep us informed which is wonderful. As far as scheduling goes, I would rank them an 11 if I could. They have a solid team of caregiver's and have not had any problems with them. I would tell other individuals that the agency is very professional and they train good people.

April 11, 2014

By Christine32

I am a current client of this provider

I looked up all the reviews with regards to Hillendale Home Care, and they got outstanding reviews. I also knew that they had employees who had been there for many, many years. We have been using them for a few months now, and they are outstanding. She interacts with my mom a lot, and they are having a good time.
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About Hillendale Home Care - Walnut Creek, CA

Hillendale Home Care is a family owned and operated home care agency that was founded in June 2002 to provide excellent non-medical care to clients in their homes. Hillendale has received numerous awards and has gained an excellent reputation in the community due to great customer service and attention to detail. Our caregivers are expected to be honest, dependable and caring people who enjoy their work and go that "extra" mile. We specialize in assistance with activities of daily living, such as bathing, grooming, meal preparation, light housekeeping, companionship, transportation to appointments, medication reminders, exercise and activities. RN Care Managers oversee all care provided by our caregivers at no additional cost. Hillendale also is certified by the State of California to operate a Certified Nurse Aide training School. Hillendale's caregivers receive ongoing training to keep skills current. If you need assistance due to age or illness, recovering from an operation, or under hospice care and want to stay in your home, please call Hillendale Home Care for assistance. We offer hourly or round-the-clock care and always strive to fit our care services to clients' needs.

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Services and Amenities of Hillendale Home Care - Walnut Creek, CA

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Cash

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HC # 074700001
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Hillendale Home Care - Walnut Creek, CA

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