Hillendale Home Care - Walnut Creek, CA

Offers Home Care

21 Reviews
Call (800) 973-1841
Hillendale Home Care - Walnut Creek, CA (800) 973-1841
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Reviews of Hillendale Home Care - Walnut Creek, CA

21 Reviews Write a review

Home Care Reviews for Hillendale Home Care - Walnut Creek, CA

June 09, 2020

By Jon J

I am a current client of this provider

I don't have to worry about my mother's well being while the caregiver is there. I've noticed that we have highly variable caregivers. Some of the caregivers are quite good, have a routine and engage my mother and others come in and just sit and watch television. I wish we could consistently have good caregivers.

June 09, 2020

By Jim D_16

I am a current client of this provider

It's made my life a lot easier and it is exactly what I was looking for. I like that they're very communicative regarding scheduling and I like the caregiver's attention to the patient.

May 15, 2020

By Anonymous_3785

I am a current client of this provider

They are giving us the service that we are paying for and we are happy with them. They handle the situations and the problems we have and it takes the load off of me. Whenever I talk to them, they are very courteous.

May 04, 2020

By Fil F

I am a current client of this provider

They have friendliness and be cordial. They could better the cost, it should be a lower cost.

February 26, 2016

By Lorraine38

I am a past client of this provider

Dear Hillendale Family, Thank you for the beautiful orchids you sent to the "Celebration of Life" for my husband. Your staff sent us the most wonderful caregivers ever. We appreciated all their care they gave him for all those months. They all became part of our family Thank you again, Lorraine.

August 17, 2015

By Caring115530250

I am a current client of this provider

I found Hillendale through internet research. I chose them because they were local. They've been around for a long time and owned by an RN. They have a program that would certify their own professionals. We had the supervisor come up. She was professional and thoughtful. She see that my mom didn't need so much care. She recognized that socialization was part of it and some assistance because of memory issues. She was very selective about who she recommended to come to my mom's house. We started with one caregiver who has another client most of the time. She's been really good so have used her when we can get her. We also added one more person to just give more support. The caregivers have been really responsive. They always text me or call me if there's anything I needed to know. I feel like my mom's in a really good hands. I told mom that she's lucky because she not only have somebody who's just caring for her but somebody who's caring about you. One time when there was a scheduling issue and I was on vacation, the supervisor said that if she can't find somebody she will be the one to take my mother to her appointment. I really trust her that she would. Conflicts in schedule can sometimes arise but that's not the point. The point is how do they deal with it when things come up. So far, they've been really responsive and they haven't let us down yet.

June 24, 2015

By -Karen D.

I am a past client of this provider

First of all, I would like to thank you for providing excellent care through your agency when my dad, Charles, was so sick. We so appreciate that you were able to provide 7-day-a-week care for my dad with mainly three, consistent people. The women who cared for m dad were professional, but so kind and compassionate. I cannot say enough good things about all of them. When dad suddenly became worse, he passed very quickly. We did not have time to thank everyone and say goodbye. I know dad would have wanted us to thank them.

June 30, 2014

By Marlene22

I am a current client of this provider

The caregivers are good, thorough and conducive. They are definitely timely about showing up on time. The caregivers come in and do what they need to do to make my day better. They show their compassion through doing their chores and spending their mornings talking to me. They usually come in uniform. The office staff has been good so far and the agency communicates with us once every couple of weeks. The coordination of the schedule has been terrific. It is very likely I would recommend Hillendale to others.

June 30, 2014

By Eric16

I am a current client of this provider

Hillendale Home Care was referred to me by a good friend. I appreciate that Hillendale Home Care sends caregivers that are efficient and timely. They are always good very good at calling me well in advance about any scheduling changes. The caregivers are always very caring and compassionate towards me. They make sure that I am in complete health and if there are any concerns, they take care of it right away. The caregivers are always well dressed. I am very confident in the office staff. They know what they are doing. They take care of me really well and it makes my life a lot easier. The caregivers think of my needs before their own, which is a great feeling. I would definitely recommend this agency to anyone who may be in need of home care. In fact, I have recommended them to many people that I have come in contact with that are in a similar situation. I tell them Hillendale Home Care is the only way to go!

June 27, 2014

By John95099450

I visited this facility

Hillendale has a good reputation. I like the personalization. They are not robotic. They are down to earth and they talk to you like you are a real person. They talk with my parents and actually interact with them. They have dealt with alzheimer's before so they know how to treat people with alzheimers. I don't have to worry about anything. They take care of everything. They are there all the time and they let us know what their schedule is. They know what they are doing and are always dressed professionally in the proper attire. Their personal hygiene is always well kept. Every time I have spoke with the office staff, they have been responsive. Their communication with me is always clear, concise and timely. They do what they say they are going to do and they get along with my parents. I would recommend this agency to others and Juan is like one of the family now.

June 27, 2014

By Marie37

I am a current client of this provider

I selected this agency because Kaiser Permanente recommended them to me. I appreciate all the help. My caregiver is wonderful. I do not have to ask her to do things. She does things proactively. She does them on her own and she is very alert to all of my needs. She is always on time and dresses in a uniform. I am the one who dictates the schedule. Usually, the comply with my schedule. I did have one problem in the very beginning. I had a caregiver whose car had a bad break in the window of the passenger seat. They immediately gave me a different caregiver. I know that my rating is almost too perfect, but I have been very happy with the service. Should I need them again, once I heal, I will call them. I know I do not have to search for a health care company and I would absolutely recommend them. Everything I have asked for has been taken care of immediately and the caregiver that I have is like a daughter.

June 27, 2014

By Caring95099050

I am a current client of this provider

I chose this agency because I liked that they were professional, the caregivers are good quality and the office staff is fabulous. The caregiver's always show up on time and are helpful in giving us suggestions on how my father can get around. Some of the caregivers having nursing backgrounds and it is nice to have a second opinion and bouncing things off of them for suggestions. The caregiver that comes at night gives my father a kiss on the cheek and the others are very caring. They are always in uniform and have casual clean clothes. The company we had prior was not good at all. Hillendale calls me and if somebody is going to call off, they will try their best to schedule somebody else and keep us informed which is wonderful. As far as scheduling goes, I would rank them an 11 if I could. They have a solid team of caregiver's and have not had any problems with them. I would tell other individuals that the agency is very professional and they train good people.

April 11, 2014

By Christine32

I am a current client of this provider

I looked up all the reviews with regards to Hillendale Home Care, and they got outstanding reviews. I also knew that they had employees who had been there for many, many years. We have been using them for a few months now, and they are outstanding. She interacts with my mom a lot, and they are having a good time.
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About Hillendale Home Care - Walnut Creek, CA

Hillendale Home Care is a family owned and operated home care agency that was founded in June 2002 to provide excellent non-medical care to clients in their homes. Hillendale has received numerous awards and has gained an excellent reputation in the community due to great customer service and attention to detail. Our caregivers are expected to be honest, dependable and caring people who enjoy their work and go that "extra" mile. We specialize in assistance with activities of daily living, such as bathing, grooming, meal preparation, light housekeeping, companionship, transportation to appointments, medication reminders, exercise and activities. RN Care Managers oversee all care provided by our caregivers at no additional cost. Hillendale also is certified by the State of California to operate a Certified Nurse Aide training School. Hillendale's caregivers receive ongoing training to keep skills current. If you need assistance due to age or illness, recovering from an operation, or under hospice care and want to stay in your home, please call Hillendale Home Care for assistance. We offer hourly or round-the-clock care and always strive to fit our care services to clients' needs.


Photos of Hillendale Home Care - Walnut Creek, CA


Services and Amenities of Hillendale Home Care - Walnut Creek, CA

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Cash

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HC # 074700001

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Hillendale Home Care - Walnut Creek, CA

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