Covington Senior Living of Orem

Beachleydad

I believe that overall the staff has interacted well with my wife. My major concern is the lack of communication; both with me and among the staff. Two minor issues were, why her sheets were replaced with others'. I assumed they were clean, but why are we required to supply two sets? There was a problem with the staff ordering meds when we agreed I would order them. The staff ordered them prematurely and that incurred an increased cost as my insurance provider would not cover the cost. My most egregious example is that requested and a week later followed up with a request to have my wife evaluated for hospice care. It's now been four weeks with no response. I requested a modification in her diet which they consented to, but it only lasted about one week. Another issue was exercise. I had a physical therapist work with my wife and she indicated the the exercises she recommended would benefit everyone and could be done by everyone. Three of the senior staff agreed, but never implemented a program. Also very disappointing is the fact that they won't accept Medicaid even though I was willing to pay the difference between what Medicaid will pay and their monthly rate. I transferred my wife to a different facility hoping for better results.

Linda

Covington Senior Living of Orem is bright and clean. It looks like you're walking into a hotel almost. The room is clean and safe for my father. Their staff members are very loving and caring. They're very attentive and there's always lots of people around to help and answer questions. For activities, they do little exercise classes, they do a bus ride several times a week, and take them out on little trips, they bake bread once a week, and they do a little cooking activity with them. They have craft activities. They had a little fireworks show for them one night. They take them outside and play games like charades with them. The food is cafeteria food. I wouldn't call it five-star dining, but they are healthy, well-balanced meals.

Michelle

We just had a really good feeling about Covington Senior Living of Orem, that's why we moved Mom there. It is very bright. It's got big windows and they have a lot of activities specifically for memory care units. A lot of the places that we went to didn't have activities specific to memory care. They have a lady that plays the harp there every week. They have service opportunities for the residents. They have opportunities to sing like people come in with guitars and they can sing with them, and they do crafts. The food is pretty good. Their main meal is lunch, and that's probably the best meal. They do it family style where they bring the residents to the dining room. The staff is very nice and very helpful. They understand how hard the transition is to bring someone into memory care. They were just very kind, nice, and good people. They care about Mom.

Perry

I liked how friendly and professional the tour guide was at Covington Senior Living of Orem. She was excellent. I liked the facility itself. I thought the memory care was designed well. It was warm and comfortable. The rooms were spacious and bigger than I expected. I also liked the water feature and the fact that they have barbers that came in that we could hire to do Mom's hair. The common areas seemed nice and warm.

Provider Response

Debbie LT

My dad has been at Covington for 4 years. We are very happy with his experience here. Staff has been prompt to address any issues that have arisen and the DN has gone the extra mile to make sure his needs are met. There are lots of great activities and the people in charge of those are gifted with what they provide as well as in their relationship with the residents. Love this place!

Provider Response

John

Covington Senior Living of Orem was very nice. The people seemed to be happy with their circumstances. I didn't try the food. I did look at the menus and received menus for them and shared that with the family that I was trying to assist. The food looked good and smelled good. Very nice rooms, very nice bathrooms, little fridges, microwaves, just really well done. They had sort of a games room area, they had a movie area, and they had kind of a little library area. They just seemed good. The Covington seemed a little larger to me, a little brighter, a little more open than the other place I went to.

Provider Response