Brookdale Memorial City

Reviewer#ET1109a

I moved to Brookdale Memorial City. They followed through on the things that they told me they would when we signed the contract. I don't have any complaints. The people are helpful. The complex is well taken care of and things are fine.

Vsonberg

I toured Brookdale Memorial City. The sales manager was very good. She answered all my questions. She had all the information. She was easy to talk to. The facility was clean. It was gorgeous. It was easy to get around and well-appointed. It's a very comfortable welcoming community.

Ashok

We have moved into Brookdale Memorial City. The staff members are very friendly. It's a gated community. You could see the sunlight and you could sit on the porch and look at the garden. And if you want, you can take a walk inside the corridors. They provide breakfast in the morning, lunch in the daytime, and an evening dinner. Within the last couple of weeks, I had some injury in my left foot from a previous accident. So they found me walking with a limp and they started delivering. I didn't even tell them to deliver, but they delivered food. And they take care of my wife's allergies and all that. So I'm very happy. The staff is polite, helpful and cheerful. My apartment is next to the parking lot, so my wife doesn't have to walk long distances to get out of the apartment and walk to my car. Sometimes I take her to the car, or I call the lift if I'm not able to accompany her to where she wants to go. The buildings are clean. They're cleaning garbage for each apartment one day a week. Each building has four elevators. There are generators, too. We had an uninterrupted supply of electricity and water. It's clean and good-looking. With regard to activities, every week, there are some movie shows, some pianists that come and sing and play, and a gym. We don't go to those places because my wife cannot participate.

Jonna

I went to Brookdale Memorial City. Everything was fine. On the walking tour, I was shown a one-bedroom apartment. It wasn't decorated but there was a walk-in shower, which was a plus for me. The closet space was much larger than what I have in my senior living apartment complex right now. The room was a little bit smaller as far as the bed is concerned, and I need a room for a king-sized bed. However, it is opened out onto a courtyard, so the view that I would have would be pleasant. The whole complex is as such that I would be able to get around rather easily. It was very clean. And the information I got was clear. I was also allowed to ask others. The person who gave me the tour was just full of information. They were pleasant and welcoming. I was offered a small bottle of water, so it was just a welcoming, inviting and easily laid out community. I was happy with everything.

Henrietta

We like the friendliness of the girls who took care of us on the tour at Brookdale Memorial City. I love the apartments. They're beautiful. They have a heated pool, a library, and just a lot of things. The dining room is very beautiful. Everything's just fantastic. It's what I've been looking for. They have arts and crafts, aerobics in the pool, a pool table for men and women, a book club, and just a lot of different things. They have free transportation (five-mile radius), a pharmacy, and a grocery store. So, people don't have to go out. Everything is convenient. They were very friendly and helpful.

Shirley

I visited Brookdale Memorial City. They are very flexible. They have the option of an entrance fee with a large sum of money and they also have an option for street rental. It's clean, but I'm looking for someplace that has an indoor swimming pool. Everything is inside, so that's another thing. Otherwise, it's reasonable enough and it's pretty comfortable. I'm sure a lot of people would like it. The staff was very friendly and very accommodating. The rooms were nice, well-equipped, and very clean. It's right in the middle of the city and it's close to the hospital, so everything is convenient.

Lois

Brookdale Memorial City had models where you could see the single and double rooms already furnished, which I liked. Their prices were cheaper. We ate at their place and their food was awesome. The staff and everybody that we met was great. They have a little place, a bistro, where you can order sandwiches.

Judy

Brookdale Memorial City is a beautiful location and the people have been wonderful. The staff is excellent. My friend's room is good, nice, and clean. They take very good care of the property. I had a lettuce salad when I was there, and everything that I had was very fresh and very tasty. It was just a small amount, but it was very good. They have a lot of amenities. They have a pool, a workout room, a salon, a little grocery store, and other activities. They also have transportation to doctor's appointments and other places. I think they have a doctor that visits and a pharmacy, so they really have everything that you need right there. They take care of their residents. I've met some of them and they've all been lovely people. They have their pets and they're very happy there. I think I met one the other day that's been there for 14 years.

Wade

My dad moved into Brookdale Memorial City. It is a nice place for him. It's the second time he's been in here, so he's really familiar with it. He got the apartment right next to the one he lived in last time. We chose it again because they have a really good staff there. They keep me informed of what's going on in the daily activities they have. Also, if the time comes when my dad needs a little more help, he can still get it here. He's got a one-bedroom apartment, which is really nice. It has a kitchen, a bathroom, a living room, and a bedroom. They have different floor plans. You could get a studio or a two-bedroom apartment. I know they have four different areas in between the park. One had a gazebo-type thing with tables and chairs around it, and another had a putting green. They also have a hair salon and a barber shop. They have various activities, like outings. They have a courtesy van that goes to the local stores like three or four times a week. They email me a copy of the menu for the week, and the meals are very nice.

Mollie

I have moved into Brookdale Memorial City. What I liked the best is the price, the entrance is free, and the rent is cheap. The staff is okay, they could be better. The cleaning lady was supposed to clean the bathroom, the kitchen, the living room, and the bedroom. My apartment was messy because I had just moved in, and she only mopped the bathroom, she didn't clean the toilet. I have been there three weeks now, and they didn't do a very clean job. I had to clean the toilet myself. They have a lot of programs here, but I'm just too busy moving. I just had time for Tai Chi, but they have a lot of activities. I just don't have time to do them all right now. They provide food three times a day, except on the weekends when they provide food two times a day. The food can be better. The lunch is great, but the dinner is like fast food and it's not very nutritious. I like the lunches and the breakfast.

Penny

I was able to visit Brookdale Memorial City, it was more independent living. I liked everything about it. They had a pool, they had a library, they had exercises and activities, and a nice place. Their rooms were a nice size and the closets were great. I met several residents who were very happy, they talked to me, and encouraged me. I met the staff who were all very friendly. When I was there they had just finished an exercise class. They had a small store on the premises, which was nice. They were accommodating and willing to repaint, and I can have my choice of carpet or hardwood. They were just really friendly and helpful, and the location is good. There were grocery stores and drug stores and shopping nearby. My only concern is they did not offer assisted living, so I would hire outside help for that.

Anne

My mother-in-law will be moving into Brookdale Memorial City. They offer a kind of ala carte service. If you need extra assistance at some point, that will be available to her. So for her current state of things, this was appropriate because she'll have her social interaction activity program. The meals are included. If she wants to cook something, she can. My mother-in-law liked the layout of it. She had a view of trees, which she liked. The salesperson was very helpful, very nice, answered all the questions, and showed us the facility. We had lunch to make sure that the food was according to what my mother-in-law was expecting. The food was good. They have a menu where you can select some items. The dining rooms looked friendly, clean, nice, and not overly fancy, but not too basic. They were generous in the size of their closets. They keep everything well maintained and clean.

John

Brookdale Memorial City has more deals than its sister community. They had the same type of apartment models, but they included a little bit better pricing and incentives to go there. They invited us back to try the food, and they had three restaurants there that were called Ambassadors. They had lunch with us and it was very, very good. I was very impressed with the food and the ladies that were there had everything good to say about that location. In terms of the layout, it was made up of six different courtyards and each of the buildings was three stories. So it was not a high rise, but it wasn't a single floor either. The dining room was on the third floor, too, so it's a short walk to their food facility. It's just that there's not a lot of grass and shrubberies on the outside. They were very accommodating when I have questions. They had a one-time fee of $2500 which was a little less than its sister community. I felt that the facility was older, and it looked like they needed to do some renovations on some of the sites that I saw. I like the rooms that I saw. I looked at a 1-bedroom with a bath and a 1-bedroom with a study and a bath.

Angele

The tour at Brookdale Memorial City was wonderful. It was very informative and the facilities were excellent. The person that toured me educated me on a lot of different things. She's very knowledgeable so it was wonderful. She took her time and she didn't rush me. She informed me about a lot of things that were available to my father who is a veteran that I didn't know about. It exceeded my expectations. The rooms and the layout, everything was very, very clean. Even the breezeway, the walkways, and the elevators. There were no smells or anything. Even the grocery store was clean. It looked like it was just brand-new and nobody was living there but there were occupants there. We looked at the independent living, the one with the apartments.

Glen

The location of Brookdale Memorial City is nice and it has a good reputation. The sales staff is nice to work with. They were very quick and answered all our questions, so that's good. My parents have a one-bedroom apartment and they seem to like it. It looks good and it's clean. My dad had eaten one meal so far, and he said it was good, but we've heard from others there too that says the same thing. They also go out and have different outings from time to time whether to go shopping or other things. Then they have bingo and movie nights, but one of the things that we really liked about it is they have a pharmacy right there and a convenience store on the premises. They have lots of access to elevators and washer-dryer setups that are pretty close to where my dad is. So, I think the price is reasonable for what they get.

Ana

We went to Brookdale Memorial City about two months ago. I personally liked it, but my mother didn't like it. I think she's not ready yet. She said there's too many old people there. I liked the apartment itself, and everything seemed very clean. The people I visited seemed very happy. I saw the dining area, and it looked very nice; a little dark though, but it seemed very nice. It's clean, but I wasn't there during lunch time. The laundry room seemed really nice. The pool seemed nice. Everything seemed like it was kept up. Tiffany and the people in the office seemed very personable, very professional, and very helpful, so I like that. They answered all my questions. As far as the outside, the lawns and everything seemed kept up.

Waldemar

I liked Brookdale Memorial City. I spoke with Tiffany. I liked everything from the dining hall to the little candy store that they have there. They might look a little worn out on the outside, but on the inside, they keep it very clean, especially the rooms. The rooms are better than what I was living in when I was renting out an apartment. It was really, really nice. The dining room was spacious, and I saw a big line, which meant the food was good.

Tom

My friend moved into Brookdale Memorial City. The price was helpful, and the location was good. The staff seemed helpful, friendly, and knowledgeable. I know there are activities. It seems clean and well kept. It's close to medical facilities. They have courtyards, I believe they have a gym, and the courtyards are nice.

Barbara

My father-in-law has moved into Brookdale Memorial City. They're very nice. Everything was done very efficiently. He loves the facility. The staff members are very friendly. He said that his room is very homey and comfortable. I'm unclear what the activities are because they're just now opening things back up, just a tad, but he said the food is really good. He hasn't been out to do anything yet, but from what he's read and told us about, he's really excited about the activities.

B.H.

We were concerned at Brookdale Memorial City about all the construction that's going to be taking place. The staff who gave us the tour was very nice, and everybody was very nice and informative. She called us later to ask what we have decided. It was a nice place, but in some ways it seems like a jail. You walk right out into a concrete walkway wherever you were. They didn't have a little patio or anything, and that wasn't my favorite thing. There seemed to be 500 apartments there and that's a lot, I would enjoy something more without that number of people. The setup of the apartments were adequate and the community was very clean. Their amenities looked fine to us, the lunchroom also looked very nice, definitely clean and adequate. Their exercise room, and laundry amenities were also fine. Although, I would rather have my washer and dryer in the apartment instead. The staff who helped us was very good and enthusiastic, she hasn't been there very long but she seems to know everything about the place.

Della

Brookdale Memorial City is great and I love it. The staff is very friendly and everybody is so nice. The food's very good and I'm happy with it. My room is beautiful and I love it. I got everything new when I moved in: new appliances, new carpet, new hardwood. They have a lot of activities, like good entertainment and there are dances on occasion.

Bonnie

Brookdale Memorial City is just senior living and not assisted living. It is a very large complex that has several different garden settings in the middle and all the apartments are around that. There's three levels, and they have one dining room. We ate there and it was OK. I can't really say its super duper. We saw the apartments, they had a 1-bedroom and 2-bedroom, and they were nice. It seemed to be a well-kept community and their staff was great. Joanne, the woman we saw there was very helpful. They can also provide in-home care if you happen to need it, even if you're in independent living.

Denise

My visit to Brookdale Memorial City was a very good experience. Amanda was the staff member who showed us around. They have a lot of the services that my mom would need, and the price is well within our budget. We saw a 1- and 2-bedroom apartments. They were a nice size, the bathroom was also nice, and there were lots of closets.

Terry

Our experience at Brookdale Memorial City has been good. The place is nice, and my dad and stepmom have nothing bad to say about the place. They like going to the cafeteria and eating with other people. They have parties, and there's a shuttle to take them to the grocery store, to the mall, or to the movies. They also have clubs. There are lots of places to walk around and talk to people. The staff is very knowledgeable, they attend to the needs of their residents, and they seem to enjoy what they do. They have laundromats on every floor of the building, or you can pay extra to have somebody come pick up your laundry and do it for you.

Jayme257762

My dad liked Brookdale Memorial he best, but they required a buy-in. It was a nice place in a nice neighborhood. They had a little workout room, did outside and inside activities, and had personal services, like if wanted to hire someone to wash your clothes. It was convenient to the mall and the hospital.

Jim007728

Mom is staying in Brookdale Memorial City. It is fine. They maintain it pretty well. The dining area is nice. The staff seems to be adequate. She is in a one-bedroom apartment. It is in good shape. They have an exercise room, but she never uses it. She has some physical therapy there ,and it is really good. The food seems all right.

Carol156766

Brookdale Memorial City's grounds are very pretty and well kept. The foliage was very pretty and the rooms were very nice and clean. The way it's laid out feels like a neighborhood within the apartment community. One of the biggest selling points for us was the fact that they had flexible times for dining. They don’t have set times for meals, which is something my parents needed. The sales manager who assisted us, Stephanie, was wonderful, and she was a big reason why my parents felt comfortable in making the decision to move there. Everyone we met was very warm and welcoming. We observed Bingo and were very pleased with the varied activities that were available there.

Dr. Shah

Brookdale Memorial City is a nice facility but not as expensive. It has nice rooms. The dining area is good and very well-arranged. The facilities are all good. The staff is very nice. They have a swimming pool, exercise room, physical therapy, and a library. There are smaller and bigger rooms, so you have a choice.

Murray1

Primarily, the walkways were outside; there were no interior hallways. We really didn’t care for that, I guess, because we’re accustomed to having occasional bad weather. Brookdale Memorial City's rooms were quite acceptable. The meal arrangement was not good because there was a limited menu. They seemed to have good activity schedules. I felt like I'd probably do most of my physical exercise and activities outside at a different facility, though. The meal we had was okay. The menu overall was not particularly exciting.

Provider Response

John106878250

Brookdale was very sterile. It was like being in a hospital. The staff was very nice. I went there for an introductory luncheon, and the food was good; but it was bland. It didn’t have very much flavor because of the dietary restrictions of some of the people. The key course did not have very much seasoning to it. The rooms were clean, but very small. They had lots of things. They have different-sized apartments depending on how much money you wanted to spend. It’s just wasn’t for me.

Provider Response

Deb G.

My mom is at Brookdale Memorial City. It’s an outstanding, beautifully maintained community, and the apartments are very, very nice. The common area, dining hall, and bistro are newly remodeled and amazing. She is very happy and safe there, and they are very attentive to her. Everybody is amazing. Overall, we love it.

Marjorie21

I went to visit Brookdale Memorial City. It's a really nice place. I love the bedroom apartment because it felt more like home. The staff was very nice. I have eaten there, and the food was delicious. They have a lot of activities to keep the residents busy every day.

Gilda2

The apartments were spacious, and the staff were friendly and helpful. However, Brookdale Memorial City (Formerly The Terrace at Memorial City) was more like an apartment setting. It wasn't a homey feeling, but it was nice.

Robin112226950

We looked at Brookdale Memorial City for my mother-in-law. It was very nice. It looked like they had recently refurbished the café area, and you got like $300 a month on a card where you can just go and eat what food you want for that amount. Since it was independent living and it was too big for her, we would have to move my mother-in-law somewhere else eventually. That's why we went ahead with the one that we chose. The staff was very nice. They showed us around. The apartments were very nice. Everything was nice, but it would have been too big a place for my mother-in-law because there were so many apartments, and she would just get lost there. The dining area was very nice. It was updated. It was like a café-bistro style. If you're looking for independent, and you like shopping, Brookdale Memorial City would be great because it is right across the street from Memorial City Mall, which is a nice mall.

Wilma9

Brookdale Memorial City (Formerly The Terrace at Memorial City) would be my first choice. It opened outdoors, it had a beautiful garden and a beautiful swimming pool, and they had a person who had a small convenience store where if you needed something like crackers, you can go there, and it was on the property. You could walk there and get it, or he might bring it to you. I like the person who showed it to me and the apartment they showed me. Their food was good, and they had lots of activities.

Andrea27

Brookdale Memorial was OK, people-friendly, and closer to everywhere and to the doctor’s office. My dad was so picky, and he hates everything, but the food looks healthy.

Caring106820950

I liked everything about Brookdale. The staff seemed very friendly. The apartments are a standard size, and they were clean and nice. They have card games throughout the day and movies. They need to have a better one in Austin. The ones in Houston are great and a good price, but I needed something in Austin.

Anonymous105390950

The staff is very helpful and friendly at Brookdale Memorial City. The rooms and apartments are very clean and very nice. They are adequate in size. I have not eaten there, but my father-in-law has no complaints about the food. The dining room seems to be really clean. They have activities like golf and cards. They also have a walking path. It seems really clean and safe with good neighborhood.

Robin Mommie

My dad is at Brookdale Memorial City. The staff is marvelous. Everybody is knowledgeable, extremely helpful, and very nice. They have a lot of amenities, and they were very accommodating. They go above and beyond, and that is very nice. The food is very good too. They have computer rooms, bingo, and all types of card games. They also have outings. They a heated swimming pool as well as a Jacuzzi. They also have two convenient stores.

Caring104879950

The location of Brookdale Memorial City is ideal for city people. It is very close to shopping, restaurants, and the interstate. Everybody I talked to was very professional and very capable.

Wilma6

I just had a really good feeling about Brookdale Memorial City the first time I saw it. After I looked at a number of others, some of them were OK. I don't suppose any of them have all the features. But this one has an atmosphere about it that is just homey and charming. I just felt good about it. The staff that I met was very helpful, very nice, and congenial. They made me feel good and feel at home. The apartment that I have is very nice. I only ate the one meal there, and it was very good.

Dana17

The facility in Brookdale Memorial City seemed clean, efficient, and happy. It looked like it had all the amenities that my mom would require. I thought it was fine. I thought the staff was professional, and they were sensitive to my mom's needs. I thought they were helpful, particularly the lady that showed us around because she was patient. We did eat there, and it was good. It wasn't fabulous but I wasn't expecting it to be spectacular. I just thought it tasted fine. About the rooms, I thought that the value for what you pay and what you get is exceptional. The rooms were nice, the floor plan was well laid out, and the kitchen was big enough to meet her needs. The bedroom and the closet was big enough as well. My mom liked the idea that they play bingo and cards. She also liked the idea that occasionally they will take road trips to casinos.

Bunny4

I am very, very pleased with the Brookdale Plaza Memorial City. The staff is very accommodating. My brother was given a remodeled apartment and it is gorgeous. I stayed in one of their guest rooms for a few days and his room was so much nicer because it has been upgraded. The only drawback is that they give you a $300 a month to use for breakfast and lunch, Monday through Friday. He would rather have control over whether or not to use this credit because he is still able to cook. They have a café and the café food is wonderful. I wasn't truly impressed with the breakfast, but the food is good. I wish they had more dietary control over it. That is my only criticism of that place. My diet is gluten-free and I noticed that there were people who were diabetic who were eating things they shouldn't, so that is a drawback. That is the only drawback. The place is gorgeous; the people are wonderful; and the food is good, but in terms of diet, I wish there was a little more control. It is very well-managed; it is very clean; and they are more than accommodating -- everything else is wonderful. It is just that one thing, so if you have a real dietary problem, something else has to be done.

Caring68620650

The Terrace at Memorial City is right next to a big mall. There’s a hospital not far away and a lot of professional buildings. I had a lot of complex medical issue; I was looking for a place with access to those things. And there was the Memorial City Hospital. Their rent includes three meals and all your paid utilities. They had laundry rooms all over the place. They also had pools and spas. It was nice. There were very nice apartments all in a quadrangle -- it was beautifully landscaped. All of the apartments were updated, which makes it nice. This particular one had a much higher mean age; it was late 80s and early 90s. They also have scheduled trips around the area, but actually they had quite a few activities for their residents. It was a little higher cost. I thought they were good. Again, I was looking access at the Medical Center and this place didn’t provide this either.

Caring87090750

My mom didn’t like The Terrace at Memorial (Brookdale Plaza Memorial City) because it's just a group of apartments, and the dining facility and the activity rooms were spread out over three or four buildings, and she felt it was too much walking for her.

looking to move

Apartments & amenities were nicer than online pictures demonstrated. BUT, the meal plan was a deal breaker for us.

Donna78586750

My mother-in-law is at The Terrace at Memorial City. We chose this for her because it was much more affordable, and it is close to us. She moved there in December 2013. The care is phenomenal. We have not had any issues. They're wonderful. It is part of the Brookdale communities, so my mother-in-law can go to any one of the facilities all the way up to skilled nursing care if she needed to.

Bill39

My mom has been living in the Terrace. It has all the amenities that we wanted, it was 5 minutes from my house and people I talked to give very good comments about it. It was well-laid out. The apartments were very nice, they completely renovated one for my mom and it’s on the second floor. The elevators are good and the security is good. The food is average to above average but the service is very good. The staff’s work ethics are very good especially around the dining facilities. They have a variety of activities every day and a calendar is out every month with different activities from Bible study, shopping trips and Bingo, to Yoga, Tai-chi and walking classes.

Regina5

My mother found one that she would like to move to. It's called The Terrace. It's behind Memorial City Mall. The reasons she chose this one is because of the location and the setup of the property. She also chose this because of the fact that they have individual apartments, an elevator and a separate dining area. Her would-be apartment was of very quality property, same like a hotel except cozier. It was clean and you could add your own personal touches as far as furniture and stuff. She would be able to keep her refrigerator and stove. She likes everything about it. It was very nice. The staff there was very kind, very courteous and very helpful. The facility itself was clean and homey. The cafeteria area was very clean. The residents that we encountered and met were all very happy. They had good things to say about it. I would definitely recommend them.

Barbara63669550

I stayed at The Terrace at Memorial City for about eight years and I did not want to live anywhere else. There were a lot of caregivers here. It was close to city malls, hospital and they provided a shuttle within five miles wherever we wanted to go. They cleaned my apartment once a week and I had my own furniture. Free lunch and breakfast for five days a week were included in the rent. The food was great and we had choices of fish, meat, chicken, fruits. And you could choose what you wanted to eat everyday. They put a monthly schedule for the activities like exercises, movies, bingo, casino, grocery, music programs, bands, etc. And on Sundays, they took the residents to different churches between 9 am to 10 am. They had activities everyday, all day. It was a fantastic place and I never complained about anything.

Caring06041

I didn't get to eat at Memorial but the chef was so much trying to help and that was nice. This facility that I visited was beautiful too and very nice. Their rooms were rather small but nicely set out. They were very good.

Friend2

The Terrace at Memorial city was great. It was a closed community of apartments. There was a 'security guard' on site 24/7 who walked around the facility. The pendants around the residents necks were pushed whenever they had an emergency so the guard could respond immediately. There were also emergency pull cables in all the bathrooms. The staff was extremely friendly and there was an event coordinater to keep the residents occupied. I visited another Terrace area but it was in a bad part of town and the staff and guard weren't as involved. The cafeteria food at both was acceptable but not that good. They also had shuttles which took residents to the mall/supermarket/drug store etc.

RandomLetter

The facility is well set up and the staff seems caring. They have amenities that fit whatever lifestyle the resident is currently able to live and due to this the residents seem to be in high spirits. A nurse currently comes to check on my grandmother every day and they have formed a bond where she is more than just a caretaker, she is a friend. I appreciate that.

Ellen2

My mother has been at The Terrace for seven years and really liked it and didn't wanna move but she needed more care. Mom has friends there and she's 89 so moving at that age is quite a traumatic experience. She has developed a sentimental value to the place and the people there. Well they had another organization in there that was doing similar type work and we tried them and it didn't work out, but in the meantime, since they were bought by Brookdale, with the new people it's working out much better. I very, very much prefer the Brookdale management. It's very clean facility. It's meticulously maintained. They do an excellent job there! I like the staff; they're very good. Mom has one of the smaller bedrooms but it's perfect for what she needs. She's very much comfortable. I've done quite a bit of homework in terms of looking into other options. Of course everybody would say that they want it to be less but that's not really realistic when you consider the cost to provide things. I would recommend it and my mother has actually recommended the place to people and now some people have moved there. About seven years ago when she moved in there, she wasn't very happy or eager about it at that point. But over the years, she's really benefited from a lot of activities and choices of things she can participate in in there. And even if she was just living with me, I couldn't provide her with all of that.