Christian Care Center Of Memphis

5 days without being able to watch TV because there is no picture is unconscionable for a resident who is bed/wheel chair bound. I have asked magement 3 times on 3 different days to have the TV fixed to no avail. This is not the way any resident should be treated especially based on what we are paying every month.

My mother was at Christian Care Center of Memphis. The facility itself was great and brand new. However, the staff unfortunately provided me with misinformation. They tried to bill my mom for a $10,000 balance after they had accepted her and accepted her insurance and told me everything was covered for up to 100 days. They were short staffed and dropped her, so she fell twice while she was there. It wasn't a good experience. The facility, the grounds, and the location were great, but they didn't have a lot of full-time workers at that time. They had a lot of part-time help coming in and nobody took responsibility. The rooms were nice, adequate, and large, and the food was adequate. I had words with the president of the company and the administration office, but nobody wanted to take ownership of the mistake that they had made in their billing. We had a problem with theft there as well. Someone stole some of my mom's personal belongings and didn't bring the items back.