Christian Care Center Of Memphis

In October of 2020 my grandmother suffered a stroke. Although it left her partially paralyzed, she was able to sit up and feed herself. We transferred her to Christian Care in hopes to continue rehab for a few months. While there my grandmother contracted Covid19, Shingles, a blood infection, a urinary tract infection, bed sores and her overall health decreased. She is no longer able to sit up and we have never seen her in her wheelchair or any other position other than in the bed with no tv most times. She was rushed to the ER once non responsive and the ER doctor stated that the facility told them that she had not had Covid19 which was untrue. In fact, she was still testing positive at that time. Our family made efforts to visit her from the outside several times a week but it was a struggle to get anyone on the phone for updates. When we got her home in February she was missing her top dentures, her wheelchair, and her glasses. The staff has not been able to locate any of these things and no efforts to offer replacement as of yet. Although most of the staff seems to be “nice” I would NOT recommend you sending your loved one to this facility.

The rooms were pleasant and a step above most care centers we've been to. Staff was extremely helpful and great about calling us with notifications. My aunt enjoyed their courtyard and salon the most. Staff treated her like family. Hopefully this is unnecessary but would send her to them again.

5 days without being able to watch TV because there is no picture is unconscionable for a resident who is bed/wheel chair bound. I have asked magement 3 times on 3 different days to have the TV fixed to no avail. This is not the way any resident should be treated especially based on what we are paying every month.

My mother was at Christian Care Center of Memphis. The facility itself was great and brand new. However, the staff unfortunately provided me with misinformation. They tried to bill my mom for a $10,000 balance after they had accepted her and accepted her insurance and told me everything was covered for up to 100 days. They were short staffed and dropped her, so she fell twice while she was there. It wasn't a good experience. The facility, the grounds, and the location were great, but they didn't have a lot of full-time workers at that time. They had a lot of part-time help coming in and nobody took responsibility. The rooms were nice, adequate, and large, and the food was adequate. I had words with the president of the company and the administration office, but nobody wanted to take ownership of the mistake that they had made in their billing. We had a problem with theft there as well. Someone stole some of my mom's personal belongings and didn't bring the items back.