Trinity Hills of Knoxville

My aunt and my mother are now in Trinity Hills of Knoxville. Because of the COVID lockdown I haven't gotten to experience them that much, but I had been able to see the place and it was nice. The staff seemed really nice, but I haven't been able to visit my loved ones very often. My aunt and my mother have adjoining studios. One of the studios is their bedroom and the other is a sitting room. They have a small kitchen area and their own bathroom. It is newly remodeled and newly painted. It is a nice room. They also have activities, but my mother has Alzheimers and my aunt has Parkinson's, so they both have to be prompted. However, because of COVID they can only have so many people in each activity, so they haven't been participating that much. The food is not great, but it is adequate. We haven't really found anything bad about the place, but we haven't found anything wonderful either. The staff members that I have met have been really nice.

This is a nice sized community tucked in The Holston Hills area near multiple places like the library, post office, Kroger and pharmacies. The apartments are fine, and cleaned regularly. It is possible to create a cozy new home there in transition. The residents are friendly and supportive of each other. There are activities in crafts, music, games, readings, and some exercise, but they lost the original in house PT and exercise programs presented when we signed up. The facility has spaces for them. There is a nice library and generous lounges throughout with Tv available, plus a nice chapel for movies, chapel, citizens meetings, memorial services, and visiting entertainers. There are always volunteers coming to entertain, and the Chaplain is an incredible devoted man who actively loves everyone. Originally it was billed as a nondenominational spiritually based community, but it seems to have drifted more toward Christian, which is a missed opportunity. The staff are caring, but there is too much turnover in nursing. The memory unit needed a lot of improvement, and the new director was working on it. There is promise here and room to improve, but this is true everywhere. My biggest complaint was around medical communications, and the fact that many nurses seemed to be overworked and not well supported because of turnover. The people themselves were usually lovely, but they became burned out over time. This is also industry wide as a challenge. Food has room for improvement. Not enough fresh fruit and greens. Memory care unit is very understaffed, so people are under stimulated depending on who is working. That was being worked on, but too often the big TV was blaring often over stimulating for demented residents, and interfering with attempts to communicate. The alarm systems in the rooms need upgrading, and the rules about bed rails, and potential “restraint” are not supportive of safety, but this is a state law issue primarily. There was room for more creativity to keep people safe. Too many falls were happening and there should be an aggressive campaign to prevent falls with a positive focus, not a punitive tone. The best part was the heart and genuine love and caring here. The staff includes a group of folks from this community who are really called to serve here that make all the difference in the world. I hope they will get the funding to realize the potential there. The need is great.

Trinity Hills of Knoxville was OK. Caroline, the girl who took us on the tour, was fantastic, knowledgeable, helpful, and very friendly. She was great. The rooms were a little more basic and plain.

I visited Trinity Hills of Knoxville. The place was clean, quiet, and close to my place. The director accommodated me and showed me their different rooms that were of adequate size. For their activities, they had Bible study. They served three meals a day.