Brookdale Browns Creek

Offers Assisted Living

15 Reviews

1869 Crest Road

Maryville

37804

Brookdale Browns Creek

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3.9 15

Pam 2022-02-06 We went to Brookdale Browns Creek. It was a good visit, very friendly staff, everybody who walked by spoke. The residents were very friendly. It was a great tour, nice facility, it's clean and they were very good at explaining what would go on, the expectations, and how everything worked. The caregivers were all wearing masks, and I noticed we went by a pump dispenser for a hand sanitizer. The only thing stopping us right now is that the room was a little small for what my dad was expecting, so I think we've just got to get expectations real. I visited this facility

5 5 1

Tim 2021-12-25 I toured Brookdale Browns Creek assisted living. It seemed like it's very friendly, open, nice and the people were helpful. It's also very clean and a nice place to be. The staff who accommodated me was very good. The rooms were very roomy and nicely set up. They had their own bath and kitchen. Some rooms were studios and some were different. The studio ones had plenty of room in them. The dining area was nice and clean. The facility is very clean, well-kept, up-to-date, and just seemed like a nice place to live. I remember seeing a fitness room too. I visited this facility

5 4 1

Leigh 2021-05-12 Brookdale Browns was very nice. The staff was very helpful and the facility was very clean. Everyone was very respectful, and helpful. We liked it very much. It's also in a great location like it's easy to find. I visited this facility

5 5 1

Debbie 2019-12-24 Brookdale Browns Creek was very nice except it was very quiet. It was set up very nice. You could have two bedrooms and a kitchenette. You could share if you wanted to or you could get it yourself and use one of the bedrooms with a door and the other as a den. It only had one bathroom though. One doorway went into the bedroom and the other one would go into your den. It was in a nice, quiet, woody setting. You look out the window and there were nice trees around it and grass. It was quite close to a hospital. The staff was very nice and interacted well with the residents. It was clean and updated, and everything seemed to be working in order. I visited this facility

5 5 1

Beth 2018-12-09 I liked Brookdale Browns Creek. I liked that they had a parakeet for the residents to look at. The facilities were good and newly remodeled. The administrator was nice and helpful. They just cost a little bit more. The price is not all inclusive. The facility itself was an excellent size. They have bingo and music, but I didn't feel like there was enough memory support for my mom. It would be fine for a typical elderly person with slight dementia. It was more assisted living, but they do take people with memory issues. It would've been fine, but the money was a little bit tight. The staff was good. I visited this facility

5 4 1

Jackie S 2017-09-28 Brookdale Browns Creek was very nice. I was impressed. The director was wonderful. The food wasn't the best I ever ate, but it was good. The facilities were adequate. You could have one or two rooms. They had a small refrigerator, you could have a microwave, and they had a small sink. I didn't find anything wrong. I visited this facility

5 5 1

cryingshame 2016-04-11 After having two relatives and dear family friend in the memory care unit, I would NEVER recommend this facility to anyone for their loved one. I attribute the responsibility to the management - the lack there of- to the rating of this facility, The caregivers attitudes towards their patients doesn't help either, Overall, the health, cleanliness and well-being of the patients, the customer paying for this service, doesn't seem to be the primary focus. Corporate really needs to come in and establish the standards they have set on their website and ensure that a NEW management team understands and communicates and follows through with their staff to provide to their patients the care they deserve and that they pay for. I am a friend or relative of resident

5 1 1

acooper09 2016-04-06 My family has just moved our Mother out of this facility. When we first took her to Brookdale Alzheimer unit, it was a cleaner and more personalized facility with always two personnel for up to 18 residents; but after a change in management, the facility has gradually gone downhill. We had asked for new flooring in the small room Mother was in to no avail. The carpet was old and filthy. Due to lack of personnel (one person for 18 residents) we had major problems with male residents coming to her room and urinating on her bed, carpet, sitting undressed in her chair or in her bed, using her bathroom. Residents' hands were not washed before meals or after bathroom use. There were some good and caring caregivers but there was very little training of new caregivers as to how to communicate to and sanitation for the residents. The residents that can walk wander the halls all day trying to get out-nothing for occupy their time. The recreation room is a joke-it's a small room with a TV, small sofa, nothing to brighten it up or make it cheerful. I have seen one resident in particular who was in her final stages pushed into this room in a wheelchair left alone with no lights on in the room to stay most of the day. Truly a sad and lonely place to put your loved ones. The assisted living part in the front is kept presentable for the public; but when you go through the double doors to the Alzheimer's unit, the wreaking smell will turn your stomach. This place needs to be shut down or under different management. Management seems to be concerned mostly with how many charges they can add to the monthly bill. I have seen no indication of caring for the residents at all- very little interaction. What you are told on an initial visit is definitely not what you get in reality. I am a friend or relative of resident

5 1 1

Bill106609150 2015-05-06 We went to Brookdale Browns Creek unannounced, and they did a really nice walkthrough. They had small apartments. I wish I had not bought this big house, so I would move in tomorrow. I visited this facility

5 4 1

Lynne21 2015-05-01 I am very pleased with everything at Brookdale Browns Creek. It is small, and I think that would be good for my mom. The people that I met have been very helpful and accommodating. I have great feedback for this facility, and I am very confident that everything will be great for my mom. They offer lots of services that my mom would need. They have exercise class for the residents who want to participate, and I would encourage my mom to do that. They are also going to help her take medicine. They have a lovely dining room, the food is good, and their residents seemed to like it. They have lots of activities that I hope my mom will take advantage of. I am a friend or relative of a resident

5 5 1

boyerweaver 2014-10-14 When we were trying to find excellent care for our mother-in-law and needed flexibility in admitting her, Sandra and James were great! In addition, they have been great in every way, helping whenever we've needed it to make her as happy and comfortable as possible. I would HIGHLY RECOMMEND Wellington Place! I am a friend or relative of resident

5 5 1

Pauline7 2014-05-20 I visited Wellington Place of Maryville, and the rooms were not big enough for what I need, but the facility was fine. The staff was fine, and it was very convenient for me. I visited this facility

5 4 1

William23 2013-12-31 We had visited Wellington Place. I thought their best feature was that they not only had assisted living, but had Alzheimer's or memory unit also. The lady who took us around was very knowledgeable. However, we were not able to interact with the staff other than to see them in the hallways and just say hi to them. They had their activities posted in the bulletin board and they offered bus services. I visited this facility

5 4 1

aredman 2012-06-12 Most of the staff at this assisted living was friendly. However, there were some that I didn't care for. The residents seemed to be very bored not having any activities most days that I visited. Lunch and dinner was their highlight of the day. They seemed to have a good variety of food throughout week. The food was very well cooked and quite tasty. Aside from lack of activities and unfriendliness of some of the staff, the facitlity was very clean in the main part of the building. This assisted living facility also included a dementia wing. This area of the building was very restricted. The residents had a very small tv room where they were all piled up on one another. This seemed to be the only stimulation for these residents. Most of the time there was only one personal care attendant to tend to this wing so there were a lot of problems with resident agitating each other. I visited this facility

5 3 1

Caring27 2011-06-17 The Assisted Living facility was very nice and clean. The Marketing Director was pleasant and informative. The companion care unit(memory)was not as impressive. It was clean enough but the residents seemed very sad and out of touch. (maybe this is the way most places are)At the moment we are inclined to move our Mother to the Assisted Living part of the facility and have a lunch visit planned. I visited this facility

5 4 1

1869 Crest Road, Maryville, TN 37804

Call (800) 385-2527

Brookdale Browns Creek (800) 385-2527

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Reviews of Brookdale Browns Creek

15 Reviews Write a review

Food

(1 Review)

Staff

(6 Reviews)

Facility

(6 Reviews)

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Assisted Living Reviews for Brookdale Browns Creek

February 06, 2022

By Pam

I visited this facility

We went to Brookdale Browns Creek. It was a good visit, very friendly staff, everybody who walked by spoke. The residents were very friendly. It was a great tour, nice facility, it's clean and they were very good at explaining what would go on, the expectations, and how everything worked. The caregivers were all wearing masks, and I noticed we went by a pump dispenser for a hand sanitizer. The only thing stopping us right now is that the room was a little small for what my dad was expecting, so I think we've just got to get expectations real.

December 25, 2021

By Tim

I visited this facility

I toured Brookdale Browns Creek assisted living. It seemed like it's very friendly, open, nice and the people were helpful. It's also very clean and a nice place to be. The staff who accommodated me was very good. The rooms were very roomy and nicely set up. They had their own bath and kitchen. Some rooms were studios and some were different. The studio ones had plenty of room in them. The dining area was nice and clean. The facility is very clean, well-kept, up-to-date, and just seemed like a nice place to live. I remember seeing a fitness room too.

May 12, 2021

By Leigh

I visited this facility

Brookdale Browns was very nice. The staff was very helpful and the facility was very clean. Everyone was very respectful, and helpful. We liked it very much. It's also in a great location like it's easy to find.

December 24, 2019

By Debbie

I visited this facility

Brookdale Browns Creek was very nice except it was very quiet. It was set up very nice. You could have two bedrooms and a kitchenette. You could share if you wanted to or you could get it yourself and use one of the bedrooms with a door and the other as a den. It only had one bathroom though. One doorway went into the bedroom and the other one would go into your den. It was in a nice, quiet, woody setting. You look out the window and there were nice trees around it and grass. It was quite close to a hospital. The staff was very nice and interacted well with the residents. It was clean and updated, and everything seemed to be working in order.

December 09, 2018

By Beth

I visited this facility

I liked Brookdale Browns Creek. I liked that they had a parakeet for the residents to look at. The facilities were good and newly remodeled. The administrator was nice and helpful. They just cost a little bit more. The price is not all inclusive. The facility itself was an excellent size. They have bingo and music, but I didn't feel like there was enough memory support for my mom. It would be fine for a typical elderly person with slight dementia. It was more assisted living, but they do take people with memory issues. It would've been fine, but the money was a little bit tight. The staff was good.

September 28, 2017

By Jackie S

I visited this facility

Brookdale Browns Creek was very nice. I was impressed. The director was wonderful. The food wasn't the best I ever ate, but it was good. The facilities were adequate. You could have one or two rooms. They had a small refrigerator, you could have a microwave, and they had a small sink. I didn't find anything wrong.

April 11, 2016

By cryingshame

I am a friend or relative of resident

After having two relatives and dear family friend in the memory care unit, I would NEVER recommend this facility to anyone for their loved one. I attribute the responsibility to the management - the lack there of- to the rating of this facility, The caregivers attitudes towards their patients doesn't help either, Overall, the health, cleanliness and well-being of the patients, the customer paying for this service, doesn't seem to be the primary focus. Corporate really needs to come in and establish the standards they have set on their website and ensure that a NEW management team understands and communicates and follows through with their staff to provide to their patients the care they deserve and that they pay for.

Provider Response

We appreciate you taking the time to share your concerns. Please be assured the safety and well-being of our residents is our first priority and the staff is committed to providing the highest-quality service and care for each resident every day. We have shared your feedback with our regional management team and will be following up appropriately.

April 06, 2016

By acooper09

I am a friend or relative of resident

My family has just moved our Mother out of this facility. When we first took her to Brookdale Alzheimer unit, it was a cleaner and more personalized facility with always two personnel for up to 18 residents; but after a change in management, the facility has gradually gone downhill. We had asked for new flooring in the small room Mother was in to no avail. The carpet was old and filthy. Due to lack of personnel (one person for 18 residents) we had major problems with male residents coming to her room and urinating on her bed, carpet, sitting undressed in her chair or in her bed, using her bathroom. Residents' hands were not washed before meals or after bathroom use. There were some good and caring caregivers but there was very little training of new caregivers as to how to communicate to and sanitation for the residents. The residents that can walk wander the halls all day trying to get out-nothing for occupy their time. The recreation room is a joke-it's a small room with a TV, small sofa, nothing to brighten it up or make it cheerful. I have seen one resident in particular who was in her final stages pushed into this room in a wheelchair left alone with no lights on in the room to stay most of the day. Truly a sad and lonely place to put your loved ones. The assisted living part in the front is kept presentable for the public; but when you go through the double doors to the Alzheimer's unit, the wreaking smell will turn your stomach. This place needs to be shut down or under different management. Management seems to be concerned mostly with how many charges they can add to the monthly bill. I have seen no indication of caring for the residents at all- very little interaction. What you are told on an initial visit is definitely not what you get in reality.

Provider Response

We appreciate you taking the time to share your concerns. Please be assured the safety and well-being of our residents is our first priority and the staff is committed to providing the highest-quality service and care for each resident every day. We have shared your feedback with our regional management team and will be following up appropriately.

May 06, 2015

By Bill106609150

I visited this facility

We went to Brookdale Browns Creek unannounced, and they did a really nice walkthrough. They had small apartments. I wish I had not bought this big house, so I would move in tomorrow.

May 01, 2015

By Lynne21

I am a friend or relative of a resident

I am very pleased with everything at Brookdale Browns Creek. It is small, and I think that would be good for my mom. The people that I met have been very helpful and accommodating. I have great feedback for this facility, and I am very confident that everything will be great for my mom. They offer lots of services that my mom would need. They have exercise class for the residents who want to participate, and I would encourage my mom to do that. They are also going to help her take medicine. They have a lovely dining room, the food is good, and their residents seemed to like it. They have lots of activities that I hope my mom will take advantage of.

October 14, 2014

By boyerweaver

I am a friend or relative of resident

When we were trying to find excellent care for our mother-in-law and needed flexibility in admitting her, Sandra and James were great! In addition, they have been great in every way, helping whenever we've needed it to make her as happy and comfortable as possible. I would HIGHLY RECOMMEND Wellington Place!

May 20, 2014

By Pauline7

I visited this facility

I visited Wellington Place of Maryville, and the rooms were not big enough for what I need, but the facility was fine. The staff was fine, and it was very convenient for me.

December 31, 2013

By William23

I visited this facility

We had visited Wellington Place. I thought their best feature was that they not only had assisted living, but had Alzheimer's or memory unit also. The lady who took us around was very knowledgeable. However, we were not able to interact with the staff other than to see them in the hallways and just say hi to them. They had their activities posted in the bulletin board and they offered bus services.

June 12, 2012

By aredman

I visited this facility

Most of the staff at this assisted living was friendly. However, there were some that I didn't care for. The residents seemed to be very bored not having any activities most days that I visited. Lunch and dinner was their highlight of the day. They seemed to have a good variety of food throughout week. The food was very well cooked and quite tasty. Aside from lack of activities and unfriendliness of some of the staff, the facitlity was very clean in the main part of the building. This assisted living facility also included a dementia wing. This area of the building was very restricted. The residents had a very small tv room where they were all piled up on one another. This seemed to be the only stimulation for these residents. Most of the time there was only one personal care attendant to tend to this wing so there were a lot of problems with resident agitating each other.

June 17, 2011

By Caring27

I visited this facility

The Assisted Living facility was very nice and clean. The Marketing Director was pleasant and informative. The companion care unit(memory)was not as impressive. It was clean enough but the residents seemed very sad and out of touch. (maybe this is the way most places are)At the moment we are inclined to move our Mother to the Assisted Living part of the facility and have a lunch visit planned.

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Questions about Brookdale Browns Creek

Describe the overall population of assisted living residents at Brookdale Browns Creek. What is their average age? What are their favorite things to do?

Our population is a mix of Independent and Assisted residents ranging from. The average age is 91 years old. We enjoy B-Fit to continue to our strength, singing, Walking Clubs, Cornhole, and Volleyball.

What programs or activities does Brookdale Browns Creek offer to enrich residents' well-being?

We offer a wide variety of Senior Programs such as B-Fit, Flex Your Brain, Walking Clubs, Coffee & Conversations, BINGO, Music & Manicures, Take Out Thursdays, and so much more.

What places are near Brookdale Browns Creek or within walking distance for assisted living residents to enjoy?

We are in the heart of Maryville, close to Blount Memorial Hospital, and many medical office buildings, and shopping centers.

What transportation services does Brookdale Browns Creek offer to assisted living residents?

We offer transportation to doctors’ appointments including dentists as well. We coordinate those with our scheduling book for all our residents that which to receive transportation assistance. We have a fabulous gentleman that chauffeurs our residents around town and makes you feel like a queen or king for the day.

What makes the chef or dining program at Brookdale Browns Creek exceptional? What kind of menu can assisted living residents expect?

We have a fabulous chef that listens to our residents, talks about what items they wish to have, and makes it happen for them based upon their taste and desires!

What safety features or security measures does Brookdale Browns Creek offer to assisted living residents?

Our community prides itself on protecting our residents with our secured keypads that keep our residents safe. We also provide pendants for assistance for residents' security and peace of mind to call for assistance.

What is the care staff-to-resident ratio at Brookdale Browns Creek during daytime and nighttime hours?

We have staff 24/7, during the daytime we have 2 LPN’s, three caregivers, and management staff for support for our residents. Not all residents need assistance in assisted living, some are independent as well.

If Brookdale Browns Creek accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We love our animals are Browns Creek! We welcome them to our Browns Creek family as well. We have an outside courtyard area for the pets to enjoy as well as our residents.

What ongoing senior care training does the staff receive?

We have monthly in-service training on many different topics all related to senior care.

What safety features or security measures does Brookdale Browns Creek provide to protect residents who wander?

We have secured doors, every apartment has the capability of having their apartment locked for their own security. We also evaluate the person and the situation to help them as they age.

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Services and Amenities of Brookdale Browns Creek

Room and housing options

1-bedroom apartments
Companion Suites: Yes
Studio Apartments
Housing Extra: Two Bedrooms/One Bath Can Either Be Shared With Another Individual Or Rented As A Whole

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
Tv Room
Garden And Patio
Resident Parking
Features Extra: Library

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Wii Sports
Fitness Room
Gardening
Arts And Crafts

Financial guidance

Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime

Diet

Low Fat
Low Salt

Languages

English

General

Resident Capacity: 52
Minimum Age: 65
Pets: Yes

Range of services

Physical Therapy

Licenses

State Licenses: 00000095

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About Brookdale Browns Creek

Brookdale Browns Creek provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.

We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.

Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.

What Makes Us Special

Memory care and assisted living is all under one roof. Beautiful front porch with many rocking chairs which is very popular with all residents and their families in the the warmer weather. Small population size allows for more one on one care for all residents. Location is close to Blount Memorial Hospital.

Brookdale Browns Creek

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Questions about Brookdale Browns Creek

Photos of Brookdale Browns Creek

Services and Amenities of Brookdale Browns Creek

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

Diet

Languages

General

Range of services

Licenses

About Brookdale Browns Creek

What Makes Us Special

Map of Brookdale Browns Creek

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