Somerby Franklin

Vickie

I have been a resident in independent living for six months. If you don’t look too hard it is nice. Housekeeping is a joke. Was told since I lived in independent living I should be able to do a lot for myself. I have had shoulder replacement and a hip replacement. I am unable to pick up , bend down. They change my sheets every week but my baseboards all over have NEVER been dusted. The back of my commode is filthy. Light housekeeping means no housekeeping.

George

Somerby independent is NOT independent. There are so many people in independent with memory issues, walkers, and need to be in memory care. Management doesn’t seem to care as long as they can pay the rent. The contract is not enforced unless it benefits Somerby. They present a glowing review to potential renters but there are staffing shortages, the bistro they market as so wonderful is only open 3 hours a day but they don’t tell you that in the walk thru. They have staffing shortages in the dining room causing long wait times. Animals are out of control and the rent al rates are the highest in the area.

Anon

This place used to be great. New facility, great staff, great food and amenities. Then it was bought out by another corporation. Away went the great staff. Away went the great food and the amenities changed. The price, it went up. When there is an issue with the facility no one calls. I found out when I visited my family member and found them living in one third the space due to a water leak. It's been that way for weeks now. When I asked about an adjustment to the high rent no one wanted to address it. Good service went from an open bistro on the first floor that used to serve multiple things to not much to choose from and limited operating hours. The main dining room went from restaurant style service with a wide variety of items to a buffet line with a few items and not a lot of variation on it. Your rent includes a food service amount for each month. It's a use it or lose it option. They make a lot of money from it as the food service is non existent and so limited that most folks are cooking their own food now. Every visit I hear about how poor the food quality is from lots of residents. My other disappointment is the push from the management at Christmas time that each resident should provide a $1000 or more as a tip to the staff. The maid barely does anything for my family member. I've had to clean the toilets, shower etc. The maid does change the sheets and lightly dust the floor. It's wrong to ask the people you're charging upwards of $7000 pretty month to pay extra because they won't provide a better wage to their employees. The folks that work there are nice enough but the limitations now out weigh the costs. I wouldn't recommend this place to anyone now unlike in the past when I recommended it to everyone. They're a corporation mind set that's only interested in the money they can make off the elderly.

ReviewerFC072123A

I live in Somerby Franklin right now. I love it. I just can't afford to stay here. I love the staff. They're great, except for the people who clean the rooms. The cleaning isn't so great. The rooms are great. I took a bigger space than I need, so I'm in a two-bedroom and I only need a one-bedroom. I anticipated much more company that I'm getting. The food is great. We have a wonderful chef here. There's a pool, a library, a gym, and a card room where people play cards. The biggest thing for me is the residents that I've met here. I'm an outgoing people person and I found some very good people who click with me.

Lisa

Somerby Franklin is lovely, very welcoming, very attractive, and easy to access. The one disadvantage is that they do not have skilled nursing, so for someone who is looking for a life care community, they would not be a good choice. But the people were delightful, and the apartment that we saw was lovely. The amenities seemed to be fine. They are very similar to other assisted living communities in the area but very nice. We enjoyed our visit. We only saw one apartment, and it was furnished. It was a one-bedroom. It would have been difficult for me to accommodate my needs in that particular unit because it does not have a separate space for an office. It could have worked marginally, but beautiful space. It was a one-bedroom with a big closet, a nice sized bathroom, and a nice patio. This was on the first floor. It had a lovely kitchen, which is a big deal for me, I need to have a full kitchen, and this one was very nice. It would have been advantageous if they have had pullouts on the lower cabinets. When I built my house, I had pullout shelves made because older people have difficulty getting down on their knees and getting back up again, and to have a pullout shelf in the lower cabinets allows you to use all of the space, and that would be something that I think any assisted living place ought to include in their independent living space. The amenities were good. They had a pool, they had multiple activities, they had a dining room, and they had a snack bar place. I was not particularly interested in looking at any amenities other than a pool because I have a lot of outside interest now. So I'm not as concerned with whether they have card games or bridge games or that sort of thing during the week. They seemed to have a very good selection, but I didn't focus on that. The sales representative that we talked to was lovely. She was very responsive. I had sent a questionnaire in advance to answer some questions that are not addressed in brochure information, and she replied very quickly with very complete answers and was open to any comments that I made. She was a delightful lady to work with. The upkeep and maintenance looked good as far as I know. It was very attractive. It seemed to be clean. It looked very nice, it was clean, and seemed to be well cared for.

Marie8256

My mom has loved loving at Somerby. She has enjoyed making friends and doing activities. She likes the food and her apartment. I’m really glad we found such a wonderful place that she enjoys!