We appreciate you sharing your concerns with us. In an effort to provide more resident centered care where the priority is placed on meeting our residents’ needs to the fullest, Summit Hills made the decision to transition to an All-Inclusive Pricing Model. With this new approach, your loved one is charged a flat rate regardless of his or her care needs. This allows them to budget what their monthly rent will be going forward because it doesn’t change should their care needs increase.
We understand that this change in pricing structure doesn’t work for everyone, but the idea for the change was based on feedback from family members and residents who have subsequently welcomed it. One of the reasons our all-inclusive pricing has been so popular is that residents no longer feel like they are being nickeled and dimed. In many Assisted Living communities, there are hidden costs associated with ancillary charges for services like laundry or supplies like gloves and Band-Aids. Summit Hills does not bill for these items. Most other communities charge by care levels or points. With these models, your rate increases as your care needs increase and that monthly rate can change without any notice. These sudden changes in your rate can create stress because you worry about a fall, surgery or some event that would increase care needs. Even minor changes in medication can result in an increase in your monthly rate. All-Inclusive Pricing gives you peace of mind. Additionally, our caregivers have welcomed this change. Instead of having difficult conversations about financials and rent increases due to care changes, they are now able to fully focus on providing the most personalized care possible.
We understand from your conversations with our Directors at Summit Hills and with our Chief Operating Officer that you are very pleased with the level of care your loved one has received and that he is very happy living at Summit Hills. While we regret your concern and understand your disagreement, we remain fully at your service.