The Legacy at Southpointe Drive

James

Claudia took us around The Legacy at Southpointe Drive. We saw the dining room, which was also the game room, and then she took us up to the second floor and to the back. She did a great job explaining everything and she gave us a folder showing all the costs that were associated with it. We looked at a room and everything looked great. They offer excursions. Every Thursday, they take the residents to Wal-Mart and little shops, but they have a lot of other planned activities as well. It may not be home, but as Claudia put it, they explain to their residents that it's hopefully a pathway to get them back home, and if they don't get back to home, then it becomes their home again. Claudia was just top right. She took us through every bit of it. She explained how they have a doctor that comes in, as well as a nurse, and therapy.

Melissa

I toured The Legacy at Southpointe Drive. I like how they handle everything professionally. It was clean. The lady staff that we spoke with was very professional. The facility was well taken care of, and the patients looked well. They had a patio, and they had bingo. The residents were very friendly.

Larry

Everything's good at The Legacy at Southpointe Drive. They have some good people that take care of you. Mom's room is really clean and nice. They painted it before she moved in it. The dining area is nice and set up well. It's a big room with nice tables and they bring everything out on a regular plate. It's not plastic. The food looks good and she eats it all. They have all kinds of activities such as classes to help with her memory, a regular gym where they could exercise, and grocery trips. It's beautiful outside. They can go and walk around. It's a pretty place. Also, they are priced better than everybody else.

Preston

I liked The Legacy at Southpointe Drive. Our only issue was it was out of our budget. Everything looked nice. The rooms were bigger, and even the shared rooms were a little bigger, too. They had common areas, an exercise room, a walking trail, and a seating area outdoors.

Amanda

I toured The Legacy at Southpointe Drive. It was nice. It was clean. It was a welcoming environment. I saw maybe two different types of rooms. I think either of the rooms that were shown to me would work for my parents. The staff was wonderful. She was great. She was very helpful, insightful, and offered help to me outside of that facility. If I had just needed somebody to answer questions about this whole process in general, so that was helpful. It was a nice dining area. I liked the way they accommodate the special needs or preferences of their residents there.

Sharon

I visited three different communities in person, and we're just trying to figure out what was the best one for my friend's needs. I felt like The Legacy at Southpointe Drive had a lot going on. They have a chef that develops meals, and I just felt like that would be a good fun place for her to be.

Lisa

We found The Legacy at Southpointe Drive for mom. She's probably been there around six weeks now. We chose the place simply because when we went to tour the facility, the staff was so welcoming, the director sat down and took time with us, and explained every single thing, every little piece of how things would work. What does medication management look like? What does this level of care look like? The facility was right up our alley, everything in there is easily accessible for our mom because she has a walker. It's like everything is just flat and I like that. They were able to get her on the bottom floor, which was good too because sometimes she doesn't handle elevators well. So all of that was good. Just the care that we got just upon arriving at the place for just a tour, and then once we decided to go with the facility, her welcoming day was awesome. They had a sign up front that had her name like, "Welcome to South Point." All the staff members had signed like a gigantic card, and all the staff signed it. We got into her room, they had fresh flowers, and another greeting card was there. It was just so nice. It was a very warm welcome and just that she's been there, everything has been awesome. My mother tears the food up, so it must be pretty good, and she's a picky eater. They have like bingo is a couple of days a week. We just had a bingo auction last Saturday. All of her family had to go with her to the bingo auction. We typically stop in like on Saturdays to play bingo with her, and then they play a couple of days during the week as well. They have field trips where they go places, she said they went to a restaurant maybe a couple of weeks ago. They have a little lbus that they load them up on and they go different places. There's a field trip like every Friday to somewhere else, but she's only been to one of the field trips, she typically does the activities that are there in the building. She ventured out for about a week and a half ago and did an off-site field trip and loved it. It was the least expensive place we found.

Pam

The Legacy at Southpointe Drive was clean. I got to see a little more interaction between the residents and the staff and they were very interactive with me, too. It was sweet to watch that because that tells me they're comfortable with the people who were there caring for them. The lady sitting at the front desk as you walked in was very friendly. Everybody was very nice and very friendly. The place was also nice and beautiful. They had a calendar that listed the daily activities and a little snack table where you could get coffee or cake that was available for the people.

Steven

I was really impressed with The Legacy at Southpointe Drive. To me, it was a very nice place. They greeted me as I walked in and there were residents around. They introduced me to a couple of the residents, showed me the rooms, and introduced me to the chef and several members of the staff. It's very, very clean and very spacious, and Keisha, the staff who showed me around, was extremely nice and extremely professional. I saw the dining area and a place where they go and gather for activities. I was checking out the assisted living, but they also showed me the memory care area, which I was not able to go in. They walked me around the grounds as well. They weren't currently doing any kind of activities, but they told me that they actually had a list on the door about what was coming up. It was very nice. They have a room that's dedicated for people with a military background where they can sit and talk about their past, I guess. The food looked really good too. According to them, everything is prepared fresh, and they try to accommodate the residents. They were really, really prepared with the tour. The place was really clean and nice. She even offered to show me other places just to make sure that I wasn't being presented with what they wanted me to see, which I thought was extremely nice and important, because I know there are a lot of places that only show you what they want you to see, and I get that. If anyone has a chance to put their relatives there, they should, because it's a really nice place.

Susie

My mother moved into The Legacy at Southpointe Drive. The first week has gone well, and we are working to come up with the best care for mom. Everyone has been very helpful, very kind, and very informative with any questions or concerns that I've had. She is in a secure memory care unit that requires an access pad entry. She has a lovely little apartment with her own seating area, bedroom area, kitchenette, bathroom, and plenty of storage space. There are scheduled group activities throughout the day. They have thei private dining area for scheduled meals. They plan trips for the residents of memory care, and my mother will be participating in physical therapy located here in the building. The place is very nice, set back in a very quiet area, very clean, and very personable looking. The outside was well-manicured, it has easy access, easy parking, and all of that.

Provider Response

D Williams Family

Legacy has become a family to our family. And this is exactly the situation you hope for. The staff listens out for input. They are warm and caring. During COVID-19, they have taken actions to keep residence safe. They have a newly painted lovely facility in a convenient location. We can easily pick up snack groceries just across the way to bring for our mom to keep in her efficient kitchenette. A lovely caring lady, Joni, makes her bed and puts away her laundry. Our mom is so grateful for her. During normal times, there are wonderful activities that she thoroughly enjoys such as exercise, games, music, worship, Wine and cheese, and exceptional Holiday events all organized by their most wonderful activity director, Courtney. Everything Courtney plans is fun and puts a smile on your face. Families feel very included. There is excellent communication with families. And they are quite approachable to discuss any questions. We feel very blessed to have found this wonderful location and home.

LNE

The rooms are spacious and this allowed my mom to bring more of her own personal items with her She has connected well with various staff members who oversee her care and needs She loves the activity director and they keep her very engaged in the daily activities there at the facility Their outdoor sitting area is like your own front porch and the back has an open, peaceful feeling

Dennis

The care that my mom has been receiving at Brookdale Southpointe Drive has been really good. It's a very nice piece of property. There's another care facility just past it, and on the backside there are apartments. They have a nice courtyard, the whole inside of the building is decorated nicely in fresh new carpet and furniture in the common areas. So it's well-taken care of, there's been a few issues but it was not bad. Most of the staff members are good, they just have issues trying to keep a good chef or meal planners. I haven't eaten there lately but I heard that the food has gotten better. I think that the executive director himself is just young and inexperienced as far as that goes, but that's about it. Everybody else is very confident and very helpful.

Anonymous878664

My parents haven't been super pleased with the care at Brookdale Southpointe Drive. For starters, what is advertised on the menu is almost never served, and the cook doesn't generally show up on the weekends, so somebody from administration has to throw together a quick meal which is sometimes served on time and sometimes not. My parents have sat there for as long as an hour and a half waiting for lunch only to be told that the pork chops were not cooked through and everybody would have to have a sandwich instead. Also, in South Carolina state law, snacks have to be accessible to residents of assisted living, but all they have is a bowl of fruit for snacks and everything else has to be purchased from a vending machine. They have to have free snacks available. You can't have an iron in the room, so if you want to press your shirt, you can't. There is no way to iron your clothing, and you have to go rumpled. It's supposed to be a place where they're encouraged to live as independently as possible, but they can't even iron their shirt before they go to the doctor's office. They have absolutely zero privacy. If your door is locked, and any employee comes to your room for any reason, they give one quick courtesy rap on the door, and then they unlock it and come in. We have tried talking to the executive director multiple times, and they got a really screwy medicine policy. They’ve mixed my parents' medicine up with each other, and when they give them their medicine, they don't tell them what they're giving them. It would help if they did so at least my parents would have a clue if they're getting what they're supposed to be getting. My mom was in pain in the middle of the night, and her prescription was written that she could have it as needed. She called for them to bring her something in the middle of the night but they told her that they bring it twice a day and she can't have it now, so she lay there, hurt at night. The sales department oversold it. We told them both our parents were on walkers, and they have 2 floors, but we wanted the first floor. They put them up on the second floor, and we said they're going to have difficulty getting to their meals, but they told us the elevator will let them off right at the dining room -- which it did -- but the walk to get to the elevator from their room was so extensive that my parents were missing their meals because they couldn’t get down to the dining room, and meals were not brought to you. They do their laundry every Tuesday, and they’ve given my mom back other people's clothing. As a positive, both my parents have said that anybody who works there have been extremely kind to them. Also, as far as price point, it's about $2500 per month per person which is not an expensive per person price for assisted living.

N. Farrell

Brookdale (Brookdale Southpointe Drive) in Greenville is a really big facility. It’s a great big facility that I did not care for because it was more like a hotel than home. It’s beautiful, and they have nice grounds, but it’s not homey enough, and it is way too big. It really is beautiful, but it doesn’t seem the fit for my mother. It is way too big, and everybody seemed to be in a rush.

Nikki176780

My mother’s already been placed in assisted living at Brookdale Southpointe Drive. It is a clean, happy, and bright facility with large rooms, very friendly staff, and excellent food.

Disappointed 2

Understaffed in the Memory Care unit, No Activity Director, Very Few Activities, Food is mediocre, Upper Management doesn't care to correct issues.

Caring105500850

Bellaire Place is very clean, and they have a lot of activities for the residents. My sister has been living there for about a month now. They have good sized rooms that come in different prices. The food was very good, and the staff is very friendly. They do bingo, take them to local stores for shopping, and take them to doctors' appointments. They need to improve on meeting price expectations.

Caring104538650

My dad is at Emeritus at Bellaire Place and it's a bigger facility with outdoor area that you that the residents can walk around. Dad also likes the food. The staff is very friendly too.

Caring97915250

I liked the nurses at the Bellaire Place (Emeritus at Bellaire Place). The director was able to visit with me though it was a late visit. The nurse -- I think her name was Jackie -- was extremely nice and she made us feel really comfortable during the tour. The only thing that I didn't like wasthe age bracket. My mom was 53, but it seemed like most of them were 60 and older. They had rooms that were connected with someone else's room. They had a game room and an activity room. I knew they had games. However, when I was there, they hadn't opened the Alzheimer's wing, so there were people walking around that kind of had memory issues and dementia. So, I thought the atmosphere seemed a little hectic. I would recommend them and I thought they would be good for someone who were older.

Caring77171550

I was able to visit Emeritus for my mother. We liked everything we saw. It was extremely clean. The whole facility was extremely nice as well as the rooms, dining room, and the people. I didn't meet any of the staff at that time, but when we were introduced, they seemed very nice and capable. There's nothing that I could pick out from this place.

City

I agree with doublescotch. Also, they paint a good picture to get that money coming in, then after they are in......they won't even read a doctor's orders or address a family that has very serious issues with their service. We are looking at new locations this week. All I can say is I wish we would have shopped around more. It is sad that people take advantage of the elderly and their family. And all these people speaking of their restaurant atmosphere.....try eating there. Even the juice is watered down, but I guess they think the residents don't notice.

Doublescotch52

I would not recommend this facility unless your parent is free from any disability, totally self-dependent and requires no assistance. They claim they can take care of elderly with disabilities with dementia but their solution is to keep them in their room. They also don't do a good job in assisting with hygiene, making sure they are eating properly, etc. if the resident needs it. We are still trying to get them to refund money after we parted ways and we gave them advance notice of termination of service. They, nor their corporate office return calls or written correspondence-months later. We are having to file complaints with BBB, Council on Aging and seek legal advice.

Trina3

My dad had friends staying at Emeritus at Bellaire Place. We had a pleasant visit there. I liked it that they had both independent and assisted living facilities. The place was clean and if I will make a decision to where he will go, I will say it's Emeritus at Bellaire Place.

Carol 2

My mom is going for a respite care at Emeritus at Bellaire Place. When I visited the place, the staff and the residents were very nice. Dining rooms look like a restaurant. Their security was good. The environment was very clean and very nice. I can see no problems placing my mom in their facility.

monkeyface1

The first thing I noticed when I entered the facility was how clean it was and how friendly the staff is. The tour we were given was very thorough, and it generally felt like the lady who was giving us the tour genuinely cared about my parents, which, given some of the other experiences we'd had, really put my mind at ease. The dining room area was set up like a real restaurant and didn't feel like a cafeteria at all. The staff was exceedingly friendly, patient and helpful. The amenities and facilities itself weren't the best we'd seen (though they were very nice), but it seemed like a very good place to live especially considering the price. The only bad part about this facility was that it was full and that, to move them in, we'd have to sign up on a waiting list. I would feel very comfortable with my parents living here.

Tina Smith

When we needed to find an assisted living facility for one of my mom's friends we were lucky enough to discover Emeritus at Bellaire Place in Greenville, SC. This is within driving distance of our home in Charlotte, NC and Emeritus allows some pets to share the living quarters with their owners. This was a major concern because the woman has a 14 year old Yorkie named Bobo that she could not bear to part with. We have visited weekly during the past 3 months and were quietly surprised to find that this is a senior community that really does stand behind its promises of service, care and quality. The food always looks delicious and from personal experience I can tell you that it tastes as good as it looks. The staff members must surely be busy throughout the day but they take the time to give us updates and answer questions as much as possible. Sometimes we have to wait until they have a moment to spare but they have never made us feel as though we were unwelcome or intrusive. Our mom's friend is delighted with the care and assistance that is available around the clock, and Bobo seems to have settled in and made new friends as well. I guess their happiness and well-being says it all.

anonymousll

When we needed to find an assisted living facility for one of my mom's friends we were lucky enough to discover Emeritus at Bellaire Place in Greenville, SC. This is within driving distance of our home in Charlotte, NC and Emeritus allows some pets to share the living quarters with their owners. This was a major concern because the woman has a 14 year old Yorkie named Bobo that she could not bear to part with. We have visited weekly during the past 3 months and were quietly surprised to find that this is a senior community that really does stand behind its promises of service, care and quality. The food always looks delicious and from personal experience I can tell you that it tastes as good as it looks. The staff members must surely be busy throughout the day but they take the time to give us updates and answer questions as much as possible. Sometimes we have to wait until they have a moment to spare but they have never made us feel as though we were unwelcome or intrusive. Our mom's friend is delighted with the care and assistance that is available around the clock, and Bobo seems to have settled in and made new friends as well. I guess their happiness and well-being says it all.

liamcamille

My husband's grandparents were both residents at Emeritus at Bellaire Place. His grandmother had mild Alzheimer's when she moved in, his grandfather had Parkinsons. The two of them were able to mostly live on their own, but as their diseases progressed, they needed more help. Emeritus at Bellaire Place was great. The facilities were always perfectly clean, the staff was always friendly. They frequently had events for the grandchildren of the residents, and so my husband's grandparents had a chance to show their great-grandchildren off to their friends. It was a tough decision, putting them in an assisted living facility, but we felt great about Emeritus at Bellaire Place.