Harmony at Five Forks

Harmony is not equipped to give quality care to Memory Care patients. Management cares about itself and very few of the care staff have the temperament to care for these precious people. If your family member isn’t easy to deal with they will quickly suggest you take them elsewhere. At the first possible opportunity they will try to impose a price increase even though you had a “locked in rate “. You can’t call yourself a memory care facility and not be willing to care for those with Memory Care-problems. Don’t call yourself a full spectrum care facility when you are not! It’s false advertising and unfortunately our family took the bait. Please do not bring your family member to this facility. You will regret it.

The person who took me on the tour at Harmony at Five Forks gave me much more information than the other places did. I liked that their meal plans were very healthy and that they had choices on entrees for each meal. The memory care facilities were pretty. The apartments were nice, too. They offer various activities. There's a guy that likes to fish, so they had a whole bulletin board just for him for fishing interests. They have an area for people who are interested in mechanics, and things like that as well.

I’m at complete disbelief and am saddened by the lack of compassion and understanding this facility had towards my grandfather. It didn’t give him a fighting chance. It’s hard getting someone adapt to a new environment with his condition(PICKS/FTD), but this facility evicted my grandfather because he “made too much noise” after only staying there for 2 weeks! In all fairness, if that’s their logical reason to why he deserved how he was treated, then the residents that called my family monkeys and the ones that walked in other people’s rooms need to go too. My family wasn’t even notified that there were complaints against my grandfather until we received a call stating that he had two weeks to comply otherwise he will have to leave the community. Apparently the complaints were from residents. Why were we not notified at the time of the incident? First and foremost, according to DHEC the verbal 2 week notice violates the standard 30 notice we were supposed to be given. We then received an email stating we had the 30 days to comply. Well that’s contradicting the phone call that was made to us stating that we only had two weeks and they only ordered him two weeks worth of medicine(not 30 days). They never said “let’s create a plan to see if this will improve his condition and if that doesn’t work we can look into other options.” My family panicked because my grandfather needs the help. We started looking for other facilities. He needed a facility that understands that he has a condition and actually tries to help him. He will make noise when he is nervous or he needs something. Where is the compassion and understanding for our loved one who is a father, a husband, a grandfather, a friend, a veteran? It disheartens me to realize that people will treat your loved one as if they don’t belong. We found a facility that would be able to accommodate my grandfather. During the moving out process we discovered bugs in his room at the Harmony and that in the two weeks he had been there, they never even washed his sheets (it still had stains and had the same folding creases it originally had when we took it out the packet)! When we tried to give the key back, it’s as if they put us off. Nobody wants to return our phone calls or give us a time to come drop off the key. The lack of professionalism and communication from the staff with complying to get his records transfer to the new facility, was frustrating and a horrible experience. Now instead of taking ownership of what they did to my family, they are placing blame on my father stating we didn’t give them a chance. I’ve read the email several times and no where did it state let’s discuss our options or let’s put him a plan to see if we can see improvement. My family did not deserve the treatment we were given for trying to help our loved one.