Chestnut Hill Lodge Health and Rehab Center

Shay

The place is filthy and crawling with roaches. I have a loved one in there and his care is poor. The nurses give him the wrong medication. His belongings keep going missing and when he was hospitalized from there they told us he was at a completely different hospital then where he actually was. He constantly complains that the staff is too rough with him. This place needs to be shut down. DO NOT SEND YOUR LOVE ONES HERE!

janise73

Finally I have a chance to post my review, to the staff at Chestnut Hill Lodge Rehabilitation I'm forever greatful to everyone that my family had interactions with. Just to drop a few names that I do remember Jen, Shonda, Cliff, Lindsay, Robin, Keena, Candace, Shawn you all were wonderful. I do apologize if I forgot anyone. Just like any other Rehabilitation Facility or nursing home you have to communicate take the time to speak with the staff. My mother was admitted for rehab from having covid, she was there the end of March 2022 to May 2022 she was in room C3. The staff we had interactions with was nothing but great. My mother happened to be there as they were going through new management. Jen in admissions just asked if we were not happy with things to please communicate with them and allow them to fix whats wrong. They are human and will not get everything right. The maintenance crew I don't know their names but they kept my mother's room on point and I thank you all for that. Sure I saw a ant or 2 but that's it no roaches as I see from previous reviews. All the CNA's nursing staff and Dr Thank you. The food when my mother 1st started was horrible but towards the end of her stay it was improved. That's the only reason I gave a 4 star rating. Since discharge my mother has been doing great . So thank you all again for your caring hearts and for all that you do because I know during this covid times things are rough. God Bless you all. Janise ( daughter of Ms Cofield)

Yardgirl01

My ex-husband/friend was placed in this facility in 2020. I could not visit until recently because of COVID. The condition of his room in the dementia wing was deplorable. The toilet area had gnats/small flies everywhere and the entire floor was wet. I checked his drawers and closet and he had no clothes. The closet and drawers had nothing but trash. I asked about his clothes and was told that they were in the laundry. I spoke with his social worker, DON and other staff and was promised that they would retrieve his clothes. My family member's beard and hair were overgrown and he complained that his feet hurt. Upon removing his sneakers, his toenails looked like they had not been cut in months. (I took pictures of the room as well as him). I also took on the rather tedious job of shaving his beards after I was told that I couldn't take to the barber until they get permission from his "guardian." I also trimmed his toenails. When I visited 5 days later, he was wearing the same clothes and there was still no clothes in his room. I went back the following day with clothes and other stuff that I spent almost $250 for and dropped them off. I returned again on the 15th of December and he was smelly and his clothes, except for a few pieces were still not in his room. I tried to reach the DON, but was transferred to the administrator who told me that the DON will not be speaking with me. Please note that this is not an isolated situation on this wing. I witnessed a staff yelling at a resident who touch her shoulder. Families need to be diligent and check on their loved ones. Also, someone needs to check on why laundry is not being done at this facility. HELP!

ssm62

Absolutely horrible. Staff do not wash hands or a clean equipment between patients. They stink of cigarettes and are loud and yell in the corridors to one another using profanity. They would not say what meds they were giving me just saying "I don't have time for that". Food horrible...lost 8 pounds the first week because I could not eat it. PT and OT were actually pretty good. Got out of there asap and the discharge process was awful. I actually wonder if they delayed because I have commercial insurance. Stay away from this place.

rhem

The place is old........and smelly! Staff does not wear uniforms.....Unable to know who you are speaking with...No name tags. Unprofessional and not friendly. .This place should not be opened., it plays right into what people think about Nursing Homes. How did they pass State Exam

Cdude

If I could give zero stars I would. My relative is in there and we moved him after one night. Place is filthy and smells like urine and just plain unsafe for your loved ones to be there. Please do not send your loved one there. Look at other options and don’t choose this place. My step father could not get any help in the middle of the night. The first and only night he was there. What a joke. I could go on but just avoid this place at all costs.