Northampton Post Acute

Joe Wortsmann

My father was at Northampton for 8 days. He is 98 and was here because of pain from an inoperable hip. He was happy with the food. Finishing all his meals. The staff was extremely attentive. Pat was his room aid person. Pat was always right on top of my father's needs. LULU was his nurse. Excellent medical care. Super friendly. The rest of the staff was top notch but I don't know their names.

Peggy

My night nurse (Tracey) is more like a friend as she takes time to listen to me . She has a warm caring personality to everyone ……Peggy S

Reviewer#RD1017h

My mother is now at Northampton Post Acute. The staff are very attentive. The food is pretty good, but it needs to be a little more seasoned and get some flavor. They have bingo and games and things like that. They have physical therapy and occupational therapy. They have a salon. They cut my mother's hair there, and it's very good.

Wendy Beidler

I was very disappointed in the way the office/billing department (Katie), handled my mother’s situation. My mother was sent to their rehabilitation center for about 10 days and then sent to long term. Her paperwork was still being processed when she passed away. She was only there for a few days. This was in February when COVID was still strong, so I completed her paperwork through emails. When I did call the office about signing paperwork I was advised by Audrey at the front desk that, “children are not responsible for their parents debts and I was just signing to be my mom’s advocate “. Because her paperwork was not completed I am now paying her balance. My mom had a small amount of money and we used that to pay her bills while she was in the hospital and the rest went towards her cremation. By May they sent it to collections. Only 3 months. Very dissatisfied!!

Provider Response

Jackson W

My Granddad was here. A few times actually. If he needs rehab again this will no longer be our choice. Used to be top notch. The administration is so out of touch. They NEVER return your call. The " nurse" who does the discharging was very rude to my Mom and did not answer her questions. Continually sent her unanswered calls to Social Services. There was an awful agency nurse there. Very unprofessional. I was talking with my Granddad one evening and I could here her in the hallway dropping the " F" word. My Mom told me she is always overly loud. Why have her there?

Provider Response

PA Girl

I wish there was an option to give 0 stars. I would never recommend this place to anyone. The staff left my family member in a soiled diaper for hours, resulting in sores. Took his clothing to do his laundry and never returned his belongings. Discharged him and said he was 'independent' even when he could not walk, brush his teeth, go to the bathroom, or do any sort of basic task without the help of at least one--if not two--adults. The amount of neglect my family member faced was horrific and the staff's refusal to answer questions when we called just shows how corrupt and insensitive this place is. If you care about your loved one at all, find somewhere better. The mental toll this took on my family member is irreversible and heart breaking. Every employee of this 'care center' should be ashamed of themselves and have their licenses revoked.

Provider Response