My partner and I moved into NW Place because we loved the neighborhood and we wanted independent living with a dining room and activities. We were willing to pay more in order to have these amenities. Our unit is fine and we have settled in. The local staff people are wonderful, but we learned that they can only obey SRG corporate... in California. Since Covid hit, SRG keeps changing rules, and issuing edicts without compensating the residents. The closures of the dining room and the cancellation of activities don't make sense. These actions are taken without any logic and without any input from the residents. Although we are all wearing masks, activities are limited to 6 people and we are socially distanced in the dining room, corporate SRG keeps removing amenities. This is occurring even when there are no known cases of Covid in the building. There is no one to complain to who can do anything because the local personnel are just taking orders from SRG corporate. I will never recommend an SRG "INDEPENDENT LIVING" facility to anyone. Beware! It really is not independent living. My rating is based on food delivered in cardboard boxes to our rooms, activities canceled, and the staff of SRG corporate (whoever they are) who make decisions with no input from residents of this independent living facility.
Provider Response
Hello Diane, Thank you for taking the time to share your feedback. We truly value the insights from all our residents, especially during these difficult times. We are pleased to hear that you and your partner specifically chose NorthWest Place because of the ideal location and vast array of amenities included such as the fully-equipped fitness center, library, arts & crafts room, group activities, social events, the rooftop garden, and our signature restaurant, the Cascade Room, to name a few. We are sorry some of those amenities were not available to you for a period due to heightened concern over Covid health risks. The decision to temporarily close our communal dining room and return to complimentary room service delivery was not made lightly. Similarly, neither was suspending the group activities for the time being. We recognize this is a frustrating time, and with ever-changing concerns and restrictions, we are all feeling the effects of Covid. We do our best to keep our residents happy, but unfortunately, that sometimes means making the difficult decision to offer limited services and amenities to keep everyone safe. Whether here in the community or in conjunction with our corporate leadership, we are focused on taking the measures necessary to stay ahead of the virus and help ensure all our residents and team members remain healthy. With the rise in positive cases, although not directly impacting our community at this time, we felt it imperative to take a proactive approach to protect all our residents. We are continuously monitoring the health and safety mandates for senior living communities from the Oregon governor and the CDC. We have all seen the damage this virus can do and want nothing more than to keep it out of our community. And while the changes are temporary, we hope you appreciate the value of the intensive cleaning services, ongoing Covid testing, and detailed screening processes all designed to help keep our residents safe. We are excited about the rollout of vaccines in the community and are optimistic that it will allow all our lives to return to normal in the near future.
