My mother was at Brookdale Mt. Hood for a couple of weeks until she got better and then she went back home. It seemed like a nice place. They have a garden. The people seemed to be kind like a family. That's the only impression I got from it. Her room, I think, is a 1-bedroom. They had a lot of activities. She made friends and kept busy. Her injury healed and she decided that she is going to live all by herself other than make friends and do stuff.
Brookdale Mt. Hood
Offers Assisted Living
16 Reviews
25200 South East Stark Street, Gresham, OR 97030
Call
(800) 385-2527
Reviews of Brookdale Mt. Hood
Assisted Living Reviews for Brookdale Mt. Hood
October 01, 2020
I am a friend or relative of a current/past resident
September 28, 2017
I visited this facility
The staff of Brookdale Mt. Hood was very nice. However, the place was not as clean nor as nice as the other community. The rooms were clean but average. The dining area was fine. They did have activities.
Provider Response
We appreciate you taking the time to share your experience from your tour. We will be sharing your feedback with our management team.
September 23, 2016
I visited this facility
Brookdale was a very nice place, but we have not made any decision yet. The staff was very cordial, and it’s a 2-bedroom place. We have tried the food, and it was very good. They had a workout room and golf. It’s a very nice community, and they did a good job.
November 28, 2015
I visited this facility
I would not put a relative in this place, should it ever come up, again. Though the public areas are clean, the rooms often are not. Spills on carpets, by staff or resident, seemingly never wiped up. Left for the next, scheduled shampoo. If staff or resident use up 'furnished' supplies too soon, family is told they must supply them. Much of the time, there is no one staffing the front desk. Calls to make inquiry's or requests often not followed through. Empty promises and talk with staff. Clothes frequently lost in laundry. The care is adequate, at best. A sad change from the much earlier facility it once was.
Provider Response
We are sorry to hear Brookdale Mt. Hood did not meet your expectations. Please be assured the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families. We would welcome an opportunity to discuss your experience with you and hope you will call us at 877-400-5296.
October 30, 2015
I visited this facility
Brookdale Mt. Hood (Formerly Wynwood of Mt. Hood) was OK, but it was a little small. The location was good. They had activities that my parents might be interested in, i.e., crocheting and knitting which my mom does, and my dad is an outgoing kind of a guy and he would be able to make friends there. They had three meals and transportation once or twice a week.
October 22, 2015
I visited this facility
This place looks nice and seems welcoming. Our experience was awful. They were super aggressive with getting us to agree to put our parents there. Even telling me to cancel my back up places because they were 100% taking them. I did just that and two days before they were supposed to move in, they rejected my father. It was awful. They were rude and refused to speak with us further. So we had no where to put them. No apologies, just no..we don't want him. Of course my parents want to stay together, but they tried to hold my mom to the "contract" they forced her to sign. Unfortunately for Brookdale they can't do that to Medicaid patients. Avoid this place, it just seems poorly run. There were many miscomunications about transportation and care. Saying They could do things, then changing their minds. It as if they just tell you what you want to hear so they can sucker you in. Then they realize they made a mistake and could care less who they hurt. Bad show Brookdale My. Hood!
Provider Response
We appreciate you sharing your concerns with us. We have reviewed with our regional team, and would like to assure you the safety and well-being of our residents is our first priority.
October 11, 2015
I am/was a resident of this facility
Look elsewhere. None of the managers even show up to work here half the time. Staff is rude. Food is mediocre.
Provider Response
We are sorry to hear that your experience with us is not meeting your expectations. We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your concerns in greater detail.
August 20, 2015
I visited this facility
We toured Brookdale Mt. Hood. It had an outside smoking area, and we needed an inside smoking area. The individual rooms were fine. The staff seemed friendly. I would recommend them, and I liked them. We talked to some of the residents; they seemed happy there.
April 22, 2015
I visited this facility
When we entered the Brookdale facility, everybody was crowded into what looked like a little open town area where it had little coffee shops and stuff, but they were sitting there watching a TV show. The place was very nice and very clean. They had separate little individual apartments. The thing that we did not like about it was the fact that they had one shower and one bathtub area that they use for all the residents. If somebody wanted to take a shower late in the afternoon, they could not because they have them scheduled at certain times a day which I understand because they have to do everything.
Provider Response
We apologize that your tour of Brookdale Mt. Hood did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
January 17, 2015
I visited this facility
I was looking for places in Gresham, and the only number they had was a service that provided different facilities. Brookdale Mt. Hood is very good, and the facility is very clean. The people were extremely nice. If I was going to put my mother somewhere, that would be the facility I would use.
December 20, 2014
I am/was a resident of this facility
I have lived here for two years and find it very enjoyable. At first I needed caregiver and med aide help and they were always very helpful, caring and friendly. I'm now much better and find that the location is perfect to bus lines and I have the freedom to come and go but the assistance of meals, housecleaning and laundry service. It's a perfect situation for me. All of the staff are dedicated,caring and friendly.
November 27, 2013
I visited this facility
We placed mom at Wynwood of Mt. Hood which had assisted living and memory care if ever it became necessary. It was close to her home. We liked her room; it was as one bedroom. The staff is excellent; very helpful, and every interactive. The other residents were very friendly. The surroundings were very clean and very accessible. I like the facility a lot. She was only there for 10 days and she was very resistant to going. She did not really participate with the activities.
September 26, 2013
I am a friend or relative of a resident
My mom is at Wynwood at Mt. Hood. The staff there are very friendly and made her feel at home. My mom gets along with the other residents very well. The place was just right for her. It was very clean and well kept, but not terribly expensive. At the same time the place is not too fancy. It felt very much like home for her.
August 09, 2013
I am a friend or relative of resident
if your looking for kind and compassionate care this is NOT the place to take your family or friend. The caregivers are overworked and make it obvious they don't like their job. Yelling at the elderly like they're two years old. Treating them with disrespect and no compassion what so ever. Very few activities and unless your depend and can get outside on your own. Don't ask to be taken outside on a nice day because they are too busy. This community has a great sales pitch but the care is awful. It's very sad to see your loved one treated so poorly and the others who are there that have no one to advocate for them. I highly recommend you avoid this community.
March 06, 2013
I am a friend or relative of resident
I have visited my elderly aunt on several occasions. The facility looks nice, but the care that my aunt has been receiving has not been adequate. Her laundry is not kept up and she has not received an evaluation from the nurse and we have requested this on many occasions. It is sad to say that they just don't seem to care for their elderly. I would not recommend this facility.
December 27, 2011
I am a friend or relative of resident
I don't know how the above person recwived a care assessment- we have been trying to do that for months. When we ask for one, instead of doing it with family present, they just sit down and ask the resident a few questions, then develop the care plan- often with twice as much "needed care" as there should be...afterall, they get paid more if they say they need to do more. Watch out if your resident smokes- they will charge for taking them out and sitting there with them- but they never stay out there! C has gotten charged for a list of things they provided him each month- and it's never true! J gets charged for stuff they have NEVER done for her! L*** is getting charged late fees when they take her payment directly out of her account. This is not someplace I would send your family to unless they were desperate.
Services and Amenities of Brookdale Mt. Hood
Room and housing options
- 1-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Health services
- Medication Management
- Nurse On Staff: Available During Business Hours
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Diet
- Low Fat
- Low Salt
Languages
- English
General
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: 1920645414
About Brookdale Mt. Hood
Brookdale Mt. Hood provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
What Makes Us Special
We do Insulin Injections and two person assist! Our community is located next to Legacy Mt Hood Hospital. Five minutes from Interstate 84. We have fabulous restaurant style dining, walking club, beautiful courtyard with water feature, highly trained caring staff with longevity, two year Medicaid spend down available, Bible study, and more!
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