Pleasant Lake Villa
7260 RIDGE RD, Parma, OH 44129
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Reviews of Pleasant Lake Villa in Parma, Ohio
2.66
(18 reviews)
Facility
3.0
Staff
3.0
Food
3.0
Activities
3.0
Value
2.6
Carrie
1
|
February 19, 2024
Horrible place - Run don't walk away from here. If you want your parent to suffer, send them to this place. I understand the industry is understaffed, but you are not delivering the day to day care you promised in our initial meeting. You do not return calls and cancel our meetings.
Ted
4
|
November 9, 2023
I am currently at Pleasant Lake Villa. They're OK, although they have the usual problems with help like the aides. If you're a smoker, they have a smoking area for you to go in. They offer basic amenities. They feed you lunch, dinner, and breakfast. They have activities, but very limited. Everybody complains about the food in most institutions. They have Gordon Food Service, which is a highly rated food service company. But of course, you're not always going to like every meal. They have bingo and stuff like that. For amenities, they don't have anything special about the place. It's just a place to lay your head and eat.
Mz.MeB64
1
|
March 30, 2023
I was a resident there. I have to say at first it was ok. Friendly people you know. Then when I began to voice my opinion that's when things got bad. I was treated with great hostility. Sent many emails to the administratior that were never answered. I was accused of something by an agency nurse. Do you think they came to me to talk to me about this NO! They didn't even ask me what happened nothing. Due to this a NEEDED medication was taken away. Leading me to suffer and to stop eating because of the fear of having a reaction due to my disease. So I left! I'm so so thankful I left. I am at a facility that treats me with the utmost respect, trust and help. They have since added my medication back there way it was supposed to be and the correct dose as well. Agency nursing lied to take the blame from him to me and they lost money because of it. I have found out that they have black mold in so many places throughout the building. The DON and the ADON will smile to your face and stab you in the back. The administratior didn't have the decency to return emails that I sent. All in all do not sent e your loved one here. There are so many aides who stay on their phones and during the night you will find so many sleeping but you know it's ok to them. There are a handful of aides and nurses who are good who do their with and treat you like humans. As for the DON, ADON and administrator don't trust them. I am so thankful that I left. The place I'm at is much much much better place. Better, newer, cleaner and they do everything they can to help you. The food is ten times better with many many many options and the best of snacks without having to buy your own from vending machines because they aren't any given. The pharmacy is on the ball they don't make you wait days for meds. The day I came here that evening I had all my medicine that I was on plus the medication that they had taken from me back with the correct dose not half the dose as they were at one time they giving me. So please don't send your loved ones here. A handful of good staff opposed to many good staff is a world of difference. I'm so glad I'm outta there.
DaddysGirl14
1
|
February 6, 2022
If I could give this facility 0 stars, I would. Their complete and total neglect of my father after only a week in the facility caused him to spend a week at Parma General to take care of his dehydration and the UTI he got while he was there. After two days of hydration, the doctor at Parma said he was still "dry as a bone." His veins collapsed to the point that they had to use an ultrasound to find a vein. Instead of keeping my dad in his room and his bed, they wheeled him from room to room in a leather reclining chair so they could keep an eye on him so that he didn't fall out of bed (again.) But because no one actually took responsibility for him, he was not getting the food or adequate liquids he needed. He also started twitching, which was one of the signs of his dehydration level. NEVER in a million years would I have thought a facility with a supposed good reputation for therapy could do so much damage in such a short time. If you're looking for a good place for your loved one, look elsewhere. The rooms are tiny and feel like a hospital - not an assisted living facility. The food is gross - a "ground turkey burger" looked like bread crumbs on a bun. I ordered a grilled cheese for my dad and it took them an hour to bring it. When it finally did arrive, it was a bread end and a regular piece of bread.
dw61
2
|
March 7, 2020
Our family is very dissatisfied with Pleasant Lake Villa. My dad had memory problems along with the stroke that landed him in PLV assisted living. It is understaffed and they didn’t give him the help he needed with eating and personal hygiene. I couldn’t find staff to ask questions. When I tried to call them back one evening, no one on staff knew who or what room my dad was in until after numerous calls. He was very dehydrated every time we visited, and helped him get fluids back into him.
l.schultz
5
|
December 14, 2019
The rooms are clean and each room has a beautiful view of the scenery outside. staff is friendly and courteous. The food is very good.The care is great.The activities offered is outstanding.
L Blake
2
|
July 17, 2019
Staff does not respond to call lights. We waited over 15 minutes for a patient in distress - I had to go to station for help. They misdiagnosed and it was my assistance he be transferred to hospital. Staff seems more concerned in their cell phones than patient care. One did not even know patient history, and got perturbed at me when I told her patient needs 2 to assist. Got snotty when she responded, 'I have to get someone', and took 15 minutes to do that...after I tracked her down in another room. Family is actually staying there in shifts to monitor patients condition. NOT ACCEPTABLE.
flyfishing1
5
|
June 24, 2019
The STNA's are very good in helping people. The nurses are fantastic especially Rhonda and Bob. I enjoy going on bus trips here and am looking forward to going to the zoo.
What you can do with Caring
Medicare
Health
3.0
Overall
2.0
Quality
3.0
Staff
1.0
About Pleasant Lake Villa in Parma, Ohio
Pleasant Lake Villa offers a warm and comfortable environment with staff dedicated to a multi-disciplinary approach to short-term, long-term, and assisted living care. We are committed to the highest level of care throughout your stay, in addition to preparing you to maintain your quality of life once you return home. Our facility offers a well-appointed therapy center and a dedicated rehabilitation unit featuring private suites. Our services include short-term rehabilitation, long-term care, skilled nursing, hospice care, and respite care.
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