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The Heights Rehabilitation and Healthcare Center
2801 E Royalton Rd, Broadview Heights, OH 44147
Featured Review
anonymous 99999
5
|
June 23, 2019
Beautiful renovated facility! Friendly staff and excellent management!
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About The Heights Rehabilitation and Healthcare Center in Broadview Heights, Ohio
Welcome to The Heights, Cleveland’s premier nursing home! Here, every resident is a beloved family member! Located fifteen minutes from Cleveland, Ohio in the safe and quiet suburban city of Broadview Heights, we’re committed to providing excellence in care and in quality of life to all our patients and residents. Here, you’ll find the peaceful oasis you’ve been looking for in your search for a superior Subacute or Long-Term Care community with Memory Care. The Heights is a highly rated rehabilitation center and skilled nursing facility in Cleveland with an established reputation for excellence. We’re recognized throughout the greater Cleveland area for delivering the highest caliber of nursing home care in a homelike setting; care that’s warm and compassionate. With the support of our dedicated medical staff, you’ll have access to the best equipment and medical technology throughout your stay, which will reinforce your journey toward improved health. Explore life at The Heights to learn more about our specialized program and services. To learn more about this provider’s license and review other available state reports, please visit: Ohio Department of Health Long-Term Care Provider Search
Reviews of The Heights Rehabilitation and Healthcare Center in Broadview Heights, Ohio
1.8
(7 reviews)
Facility
2.5
Staff
2.5
Food
2.2
Activities
1.7
Value
1.8
Janice
2
|
September 24, 2023
What I liked least about The Heights Rehabilitation and Healthcare Center was the food. My loved one was a vegetarian, but they served peanut butter and jelly every single day. She was there for rehabilitation. I was not impressed with the staff. The most attention she got was when they tried to keep her there when she could go home. They were trying to persuade the family she needed to be there longer. With regards to food, every single day, we had to bring in food. Their food was not good. The value for money was poor.
Provider Response
livid2023
1
|
February 28, 2023
Being left wet for an hour and a half or longer having bad bed sores. Admin and staff aware of complaints, nothing done. Bed sores getting worse and infected ending up back in hospital.
Provider Response
Jimbo71
1
|
March 23, 2022
The worst place to take your loved ones, it's filthy and they could careless about your loved ones and just let them be malnourished and dehydrated and you have to ask them to do something. Definitely do not recommend!!!
PAS126
1
|
November 19, 2020
We have used the skilled nursing facility at the Heights multiple times when my father-in-law was recovering after a hospital stay with no issues, pre-COVID. Amazing what happens when you can’t visit due to Covid and they are no longer held accountable. My father-in-law came home after 5 weeks with untreated open wounds on his leg. His legs were fine before he came there. The Heights lost all his clothes and his razor. They have no knowledge of anything. The Heights never returned a call in the 5 weeks he was there. They refuse to return calls now, nor will they reimburse us for all the items they lost. Extremely disappointed that the only reason they had good care pre-covid is because we could watch them. What they are doing now is unethical.
anonymous 99999
5
|
June 23, 2019
Beautiful renovated facility! Friendly staff and excellent management!
CathyK.
1
|
March 23, 2014
My mom was there for 5 yrs. before I moved her. I walked in one day to see her and she was eating lunch with depends on that were soaked in urine. I was horrified and upset. When I asked why she hadn't been changed, I got no response. The aids were lazy. My mom always had U.T.I's. I know why now. This place smelled like urine all the time. I finally moved her out to a nice facility in Westlake, Ohio. Please, if you have a loved one, don't let them reside here.
Caring_Heart
2
|
November 8, 2012
The smell of urine permeates the hallway, very strong and made the visit unbearable. Not too mention the resident that wet herself sitting next to us. She was taken to the hallway to sit in another chair, both chairs are upholestered and therefore never cleaned from the urine while we were there. Guess we know now that we cannot sit in any of the chairs when we visit. The staff gives you that attitude like "its just a job" and I feel a sense of empathy lacking in this place.
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State Licenses
State License: # 5151
Medicare
Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0
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