Bath Creek Estates

Elder

Wanted to give it no stars! Filthy, furniture falling apart, rough splintered wood, shower dripping x 2 years, bedpan covered w poop x 5 days, told to pee in my brief, average time to answer light=2.6-3 hours, some days nothing to drink, rude impatient aides … tonight, asked for aide … she shut my light off& left 5 times/did nothing Food inevitable Staff lies to your face Worse than can imagine. Had surgery. Unable to walk or get out of bed.

aimeebk

Rooms are adequately size for a single person or two person room. Staff on both the Rehab side and Long Term Care side are just wonderful. I cannot praise them enough. My mother was there for Rehab and was in a difficult state. She received the necessary attention through all of her trials. Physical Therapy did an incredible job with getting her on her feet, special thanks to Olive, who still asks me about her. My Uncle is in the long term care side and the Nursing staff has managed to negotiate his unique sense of humor and other complexities. Special thanks to Sam, Carly, Dar, Brandy, Jen, Teonna. Such praise to them for this. Thanks to housekeeping, Tina, for always clearing away messes and never complaining. Thanks to the in house laundry staff for always keeping up with the enormous load of washing, as well as, keeping track of individual personal items. Thanks to Administration Staff for ALWAYS making themselves available, answering questions, solving mysteries and navigating the daunting paperwork with a positive attitude and kind heart. Special thanks to Jill, Andrew, Casey, Tammy. Kitchen staff, thanks for getting out hot meals, graciously dealing with abrupt menu change requests and working to accommodate everyone. Cannot leave out the Activities Team, so creative, so interactive, always showing interest in every person. You all are so appreciated by me and my family. Praises for all of your hard work and devotion! So Grateful!!!

Laura Marino

The Bath Creek Estates staff goes above and beyond caring for my 95-year-old mother. Besides routine care, they genuinely care about her personal well-being. They find ways to calm her, make her laugh, and keep her active with daily activities. My mom lives for Bingo and Bible Study! A shout out to Kayla S., Marie D., Rorey, and Casey at the front desk. You have made such a difference in my mom's life, and her family is most appreciative. My mom has gained weight since being admitted in March 2022. She looks forward to her three meals a day and usually cleans her plate!

really unhappy patient

I was sent there for rehab after major surgery. I rang for pain meds was told Dr hadn't put in order yet. I rang every couple hours for pain med. Remember I just had major surgery. Next day I'm still waiting on pain med. Always same reply...waiting on Dr for order. I was there 23 hours with none of my meds and administrator came in to see how I was enjoying my stay. ENJOY???? 23 hours in severe pain, no meds..She acted all surprised. Said she would get the nurse right on it. Took another 2 hours before receiving my first meds. 25 hours total. I also had no meals that day. They forgot me. They forgot me several more times and then I figured out meal times ( I was at the end of the hall ) so I would wait 45 - 60 mins and when no meal delivered I would have to call. I would ask if they forgot me again and always got same answer..NO. But miraculously a tray would show up after a few minutes. Also I was suppose to have 2 follow up appointments while there and they were to arrange transportation. Guess what??? They never took me. Said they couldn't find transportation. REALLY? No ambulance services available anywhere? OR and IT was a joke. Terrible attitudes. Didn't care to help rehab at all. The one therapist told me exercises to do and rather then give assistance just sat there in his phone. The female had a horrible attitude. Would have call light on 45 mins to an hour trying to get help.ie...meds, bedlpan etc. Final straw came when I was to have a follow up appointment with my surgeon and nurses side was helping get dressed and nurse came in about 10 minutes before transport was to arrive and said transport cancelled the night before. No one bothered to tell me all morning until I was about ready to leave. I said that's it.!!! I've had enough of poor care...long waits on call light..forgotten meals ...poor attitudes..dirty room and filthy bathroom that I swear as the truth was only cleaned two times in the three weeks I was there. I had to practically beg for help with a bath. Got three baths and one hair wash. Yuck ! Absolutely horrible plave. I honestly feel bad and worry for those who are unable to speak for themselves. How many meals do they miss? How much pain are they in ? As far as activities I never saw anyone from that dept. Therefore wasn't offered any activities. I would have given this place a negative rating if it were offered. I honestly don't know how they pass state inspection.The administration is well aware of all this. They heard all about it while I was there and about a week after I left they called me and I told the woman all about my experience. She said she would pass on my dissatisfaction, even though administration already knew. I never heard from any of them again. Surprised ???? Not at all. Never ever again !!!

lowell cheatwood

When coming into the facility it looks clean and nice. After being there for 12 days, my room and bathroom were filthy. The bathroom had not been cleaned for the 12 day stay. The food was not edible for man nor beast. They were severely understaffed. I would ring my call bell numerous times without a response. I decided that I would be more comfortable and safe at home and left the facility.

losttocovid

We put a love one there to be safe not to be infected by a staff member to die from. Terrible responseOn the COVID-19