Clear Creek Nursing and Rehabilitation Center

Bernard

My wife was in another rehab facility after back surgery, and it was awful. After she went back into the hospital, she went to Clear Creek after discharge. It was like heaven. I am convinced the wound nurse; Kim probably saved her life. She immediately identified a problem and took care of it. The staff, the nurse (Fatima), the CNA (Kira), the rehab (Enoch, Danielle, etc.), the cleaning lady (Marta) were super. This our second interaction with Clear Creek, 10 years ago my MIL was there, same great people. A number of places I checked out, I wouldn't put a sick dog. This place is so different!!!

Randy

My mom moved into Clear Creek Nursing and Rehabilitation Center. We were just impressed with the personnel there and how clean it was. The rooms looked fine. They are very well-kept. The staff just seemed friendly and caring.

Cassie

Family member with Alzheimer's constantly not dressed in AM and put into dining area with only a skimpy night gown on and a throw thrown over her legs. I've had to file written complaints, but never see a written corrective action. After complaining she is dressed for a while, but not consistent. I'm constantly having to purchase more clothing for member because her clothes (that are being laundered at this facility) keep disappearing even though they are tagged. Member has developed a UTI . Very disappointed.

SCASS

Their administrative services are Awful! They don't return calls in a timely fashion and are one of the most difficult companies I have ever worked with in my entire life. I was actually scheduled to meet with the local television station to address my concerns publicly but had to cancel due to a major scheduling conflict on my behalf. Make sure you review your family members billing information thoroughly! There were a select number of conscientious employees that worked there but it was just a job to the majority of them. I must admit it truly takes a special type of person to work in these types of facilities to say the least simple because there is never a dull moment. I moved my mother home with us for a period of time because I could not rest well knowing the conditions she was living under.A rule of thumb, use this option as your very last result to say the least.

Blueberry92

I have regularly visited a resident of Clear Creek over the past year and a half, and have been concerned for the lack of care, the cleanliness of his room, and the poor quality of food. If you place your loved one here, plan to visit them daily to ensure proper care.

Klam83

Unfortunately my father was a rehab resident there for two weeks after a fall and surgery during the COVID restrictions October 2021. He will tell you it was the worst two weeks of his life. The facility was beautiful and clean but the staff and care was so very disappointing ! I pray that the COVID restrictions were partially to blame but I am not certain. My father was almost blind and we were not allowed in his room to help him. He received the most help from his roommate in a bed unable to move himself. He became my dad’s eyes. My dad repeatedly told us nobody would answer his call bell and when they came to his room they acted aggravated he needed help. My dad is an independent veteran who rarely asked for anything and to this day lives alone doing for himself. I saw as I visited him the uncaring attitude of the staff. Yes I am sure they were understaffed and overworked and I will give them that but to treat a helpless blind broken elderly man the way they treated my father is inexcusable. I could not get a call back the one time I tried to talk to his caregivers. We took him home early at his request after two weeks. So sad such a beautiful facility was lacking in human empathy and care. I would not recommend this rehab to anyone. It’s been a year and the decision to take him home was the right one !