Voorhees Senior Living

satisfied for now

Nice looking facility, wooded setting with large pond in front receives positive comments from people whether they live there or not. Building is well lit inside, nice dining area, decent size rooms, most with nice view out of windows. Food has been a problem, mostly lack of consistency, some days it's good, then other days not so good. I believe management has tried to address this problem. Nursing is bit of a problem. Some of the nurses are excellent and caring who will do extra for the residents, others display lack of interest and just do the basics. Nursing dept. is not run as well as it could be and I have been told by someone who is in the know on such matters, is not in full compliance with N.J. regulations. Housekeeping is an issue, not very good. My relatives room is very dirty, with very little real cleaning done, despite what is said in rental agreement. Toilet and sink are usually cleaned daily, but not always. Center of bathroom and kitchen floor get mopped, again usually daily. Center of carpet gets vacuumed, sometimes. There seems to be no real cleaning of the unit, even on a weekly basis. Room trash cans sometimes spill over onto floor from not being emptied. The relatives family will have to help clean the room, so bring your own mop, bucket, vacuum, and duster. On the more positive side, management is hard working and seems to be dedicated. They will listen to and address your concerns in a timely manor, just not all of them. Some matters are just not dealt with, and I have no idea why given their normal concerned response. Ladies who work the front lobby desk are excellent and kind, and will deal with a question or request quickly. Bus service is good, Guy, the bus driver, is excellent. The activities director is a very nice, caring young lady who does a very good job with the many activities for the residents and functions on some weekends where residents families are invited to the facility. The activities dept. is perhaps the strong point in the facility, with few know complaints. Many of the aids who help take care of the residents are very caring people who do a good job. My relative says that they depend on them for many things and appreciates the work they do. They have a difficult, demanding job which I believe that they, like the housekeepers, do for low pay. The cost of staying at this facility at it's current rates is reasonable given some of the problems. If you are considering moving to one of these facilities its important to keep your expectations realistic. These are for profit corporations and your relative is one of many people staying there. They are staffed by people who have no personal connection to your relative and likely don't make much money for such a demanding job. If one of these facilities meets your basic standards for decent care, consider it an acceptable place. Acceptable may be as good as it gets, as even moving to another place that will have a hard time meeting the claims set forth in the glossy brochure, probably won't be the answer. I give Voorhees Senior Living an above average satisfactory rating based on the fact that many people who work there in all the depts. try very hard. All businesses have many employees who work, very hard, and some not so much. Even with the noted problems, give this facility serious consideration, problems can always be dealt with if you complain enough, and the setting is very nice looking.

Provider Response

Mitchell R

My parents moved to this facility in April, 2010, which was before the current owner. It has been extensively renovated since then. My father became ill soon after moving in. The entire staff was wonderful to both of them. All physical and emotional needs were attended to. I sleep well at night knowing my mother is there. Since my dad's death, Voorhees Senior Living has truly become my mother's home. The staff continues to provide excellent care and I would recommend this facility very highly.

Linda105849750

The staff seemed friendly at Voorhees Senior Living. The place seemed kind of old and not current with the newer kind of things. It seemed a little outdated. It would need renovation. What turned me off in addition to what I already said was that they told me that my husband would have to shower twice a week because they only had one shower for the entire floor and they had to rotate all those people in it. I do not know anybody who wants to stink for 5 out of 7 days. I would not recommend this to anybody. It was not a good place. The people were nice, and they were kind enough to give me a tour, but it was a little bit depressing, and I just did not think he would do well in a place like that. People were just sitting around, and that’s not the place I would want anybody to go.

Provider Response

carmen-linda

We have no regrets choosing Voorhees Senior Living as the home for mom. At first we were doing a respite stay for 30 days just so mom could decide her future home. Within the 30 days stay, mom couldn't be more happier meeting new girlfriends and totally loves her new home. Starting from the beginning of walking into VSL the staff is AWESOME...friendly, pleasant, caring and willing to do above and beyond for the residents. Six months later now and we are all one big happy family!

mrs. pratt

Here's my reason for my FIVE STARS.... STAR #1...The concierge's are great they handle everything for my mom... dr. appts, transportation of trips, hair appts, nail appts, errands, ETC STAR #2... The nursing department is a group of caring ladies that are willing to go above and beyond for residents. STAR #3... The dining room is awesome, very friendly group of servers and has a variety of choices for the residents to pick each day. A must is our famous ice cream sundaes every Saturday @ 3pm STAR #4...The activity department is WONDERFUL.. they do their best keeping the mom and other residents busy doing all kinds of crafts and outings. Plus they host plenty of events for families to join and enjoy with their love ones which is great especially for those who can't travel out the facility. STAR #5...The housekeeping ladies are great at helping mom and others maintain their apartments and also keep the community looking well.

Dayylynn

This is NOT a five star facility! I have a family member that currently resides here and she is not treated well. I have seen her physically abused, not fed, and left to sit in a soiled diaper until blisters form. I have complained to the Director but her care has gotten worse. They are under staffed and seem to go through Directors and Management faster then they change diapers. It seems the only friendly and caring workers is the kitchen staff. This place is very deceiving. When you walk in it smells great and looks clean however, they do not clean the residents rooms as they should; leaving feces on the toilet for weeks! They also don't wash their clothes all the time. If a residents cloths are soiled in urine they will only throw it in the dryer and give it right back to the resident, claiming their laundry detergent is cheap. I would NEVER recommend this facility to any. I will be going much further with this situation.

Provider Response

Warning!

This is a very deceptive place. On the outside it looks lovely, but there is lack care, terrible food, no dietitian, and no activities director (they have aides doing activities, which takes them away from the occupants they are assigned to). The facility is understaffed, dysfunctional and occupants do not receive the care they are paying for. Often times meds are not given because they run out. If my family had known all of this we would never have put our mother here!!!

Brenda6

Five Star was very nice. I liked it and my mom liked it too. They have a dining room aside from the cafeteria where you could have all the special food and my mother would like that. The staff was very friendly and knowledgeable. A lot of the medical care is on site. The room is kind of small and I thought it would be better, but they explained that my mother was only one person and she wouldn't spend most of her time on her own. They have a large lounge or family room with big screen TV and there's a lot of area where they could go, so they won't have to stay in their homes or to themselves, and it made me feel better about it. The food is according to their diet and I like that if you're not coming down to eat, they'd get very worried and come check on you.