Silver Healthcare Center

Everybody by the receptionist desk was very kind. The nurses are wonderful. Alina, Tammy, Marlene, Joanna, Tyrone and Michelle really were phenomenal. Therapy really pushed them to participate and even though he was extremely resistant, I feel like he got the most out of it. There are a few areas that I feel need improvement at Silver Healthcare, but for the most part, things were great.

My mother is currently a patient at Silvercare. Her stay has been very good here, the Physical therapist, occupational therapist, and speech therapist are all excellent, they are working very hard to get her back home after her stroke. The aid Deloris and Liz are the best, they do an excellent job with her, they keep her clean and make sure she gets up and doesn't just stay in bed. Three to eleven aids are not as attentive but still do an adequate job, The food is good for a Rehab facility, in the dining room you get a choice of meals and they will give you extra if you are eating well. Nurses and Doctors are very attentive and listen to question and get answers. Nutritionist listened and got her on more calories because she had lost weight while in the hospital, she has now gained it back and looks great, The receptionist are very caring and friendly, they always ask how I am and how my mother is doing. Had a problem in room and maintenance came right away and fixed it. My mother has been here over a month and everything is still great. I would definitely recommend this facility for short term rehab, don't know about long term section looked good when they walked me thru. My mother doesn't participate in activities but I do see other people participating

It was really nice. Therapy was good. No improvements needed. On my first day, Ty gave me a pair of pants because I didn't have my clothes yet. I thought that was really nice of her to do. I always got to dialysis on time and got picked up on time too. It was a really nice stay

Everyone was fantastic. We were pleasantly surprised by the cleanliness. Really great compared to another facility our loved one was in. The place was perfect and admissions and social services were particularly helpful

I was at this facility for surgery and rehab. I spent about two months at Silver Health Care after a very intensive surgery. I had the pleasure of meeting the entire administrative staff, who were extremely caring and made my stay a pleasant one. I feel like they became my family. If I had any concerns, they were addressed in a professional manner and a timely fashion. The nurses and aides were very supportive, caring and compassionate. I had the same nurse from day one until the day I left. She was the most awesome nurse, not only in her professionalism, but also her personality. There were many different rooms that you could go into to watch television and also a fireplace living room, to make you feel more at home instead of being confined to your room. I thank each and every one of the staff for a pleasant stay and for making me feel really cared about.

No problem here. I enjoyed working with therapy to get better. Nursing care was very good. No improvements needed.

My Mom has been in this facility for just over 7 years. There has not been one week that has passed by where one or more family members or friends has had to bring to the attention of a healthcare worker, an administrator, or social worker a matter with regard to some sort of neglect either with regard to my Mom's personal care, her private possessions being lost or given to other people living in the nursing home, never to be returned or properly compensated by the facility, and on more than a few occasions unsanitary living conditions. When brought to the attentions of an employee, it will possibly be resolved, but usually not for a long period of time unless a family member or friend is to keep tabs on the situation, to assure that the issue is taken care of long term. It is extremely hard to entrust the care of a loved one to someone other than the people who love them. Unfortunately many families do not have the skills or the means to take care of their loved ones properly when they need us the most. This facility does not make this hardship any easier on the families who have loved ones in their care.

This was one of the worst experiences I have had with a nursing facility.I am a business owner and Church Leader that goes into many facilities.Decided to put my relative in August 2017 thru October 2017 stay.Staffing disorganized ,communication between Leaders and staff horrible.Patient moved 3 times due to disorganization and horrific smell.When patient moved from one room and side of Nursing Home each side did not know of change.On the second day that my relative was in facility their ankle was broken at facility,the jury is still out on how this was broken,however it took 7 days laying in pain that they were sent to hospital for treatment by facility and doctors at facility.Excruciating pain , leg hanging out of bed. All of this documented with pictures. In addition to this my relative leg was ran over by worker,other relatives there and witnessed.Relative was hit in the eye in September 2017, we have pictures also.When I met with Medical Director at facilities x rays taken,they stated no swelling day after; however I had relative take pictures 2 days after, i showed them picture which I have, I swollen, all of this documented. We have been unable to get Nursing Home,dietician to get menu corrected,relative Vegetarian, from day one until last day, In correct or not what was listed on their menu given. This was a constant problem ,we Took Nursing Home menu circled all things relevant, never right ,we have copies of menu in which we circled 4 - 5 things that were not on plate that they brought to the room.All of the above mentioned to Management at facility but it seems they just could not get it right. We had incident where they put relative in bed backwards,another relative witnessed. They left relative out for hours out of bed after treatment because staffing not adequate to handle. Relative was not changed and workers did not change for 12 hours. had to get another relative to go to facility to get completed by staff. Bed sores relative could not move on own, we know based on staffing not moved in required time because of staffing ,agencies always something different. I waited 2 hours before we could get someone to get into room to move relative back into bed. I have personally met twice with Administrator of Facility,Nursing Director,Unit Manager,Social Worker, spoke with Doctor on Staff, They supposedly had good intentions,but all of this went on and on and on, we only wanted care that all of us would want for our loved one.This facility has had change of management and I dd give them suggestions on what I saw was needed.They could not get it right. I did not feel good at all with the confusion I saw,disorganization that i saw.The conversation from workers that i personally heard. This is coming from a former Executive from a major organization who understands the working that's needed. There was only one person a night RN that I saw that really was into position and I take my hat of to him. I am completely upset, my relative which was my sister passed away in this facility before I could get her moved out.She had gone thru so much over the years and had a lot of problems,but always smiled and joked thru her pain. She stopped smiling and joking once moved into Silvercare, It was to much the love the caring the organization the communication was not there. She was not that ill for Death but who knows. I do know the actions of this facility was horrendous and I would not wish that on anyone.