Silver Healthcare Center

My Mom has been in this facility for just over 7 years. There has not been one week that has passed by where one or more family members or friends has had to bring to the attention of a healthcare worker, an administrator, or social worker a matter with regard to some sort of neglect either with regard to my Mom's personal care, her private possessions being lost or given to other people living in the nursing home, never to be returned or properly compensated by the facility, and on more than a few occasions unsanitary living conditions. When brought to the attentions of an employee, it will possibly be resolved, but usually not for a long period of time unless a family member or friend is to keep tabs on the situation, to assure that the issue is taken care of long term. It is extremely hard to entrust the care of a loved one to someone other than the people who love them. Unfortunately many families do not have the skills or the means to take care of their loved ones properly when they need us the most. This facility does not make this hardship any easier on the families who have loved ones in their care.

This was one of the worst experiences I have had with a nursing facility.I am a business owner and Church Leader that goes into many facilities.Decided to put my relative in August 2017 thru October 2017 stay.Staffing disorganized ,communication between Leaders and staff horrible.Patient moved 3 times due to disorganization and horrific smell.When patient moved from one room and side of Nursing Home each side did not know of change.On the second day that my relative was in facility their ankle was broken at facility,the jury is still out on how this was broken,however it took 7 days laying in pain that they were sent to hospital for treatment by facility and doctors at facility.Excruciating pain , leg hanging out of bed. All of this documented with pictures. In addition to this my relative leg was ran over by worker,other relatives there and witnessed.Relative was hit in the eye in September 2017, we have pictures also.When I met with Medical Director at facilities x rays taken,they stated no swelling day after; however I had relative take pictures 2 days after, i showed them picture which I have, I swollen, all of this documented. We have been unable to get Nursing Home,dietician to get menu corrected,relative Vegetarian, from day one until last day, In correct or not what was listed on their menu given. This was a constant problem ,we Took Nursing Home menu circled all things relevant, never right ,we have copies of menu in which we circled 4 - 5 things that were not on plate that they brought to the room.All of the above mentioned to Management at facility but it seems they just could not get it right. We had incident where they put relative in bed backwards,another relative witnessed. They left relative out for hours out of bed after treatment because staffing not adequate to handle. Relative was not changed and workers did not change for 12 hours. had to get another relative to go to facility to get completed by staff. Bed sores relative could not move on own, we know based on staffing not moved in required time because of staffing ,agencies always something different. I waited 2 hours before we could get someone to get into room to move relative back into bed. I have personally met twice with Administrator of Facility,Nursing Director,Unit Manager,Social Worker, spoke with Doctor on Staff, They supposedly had good intentions,but all of this went on and on and on, we only wanted care that all of us would want for our loved one.This facility has had change of management and I dd give them suggestions on what I saw was needed.They could not get it right. I did not feel good at all with the confusion I saw,disorganization that i saw.The conversation from workers that i personally heard. This is coming from a former Executive from a major organization who understands the working that's needed. There was only one person a night RN that I saw that really was into position and I take my hat of to him. I am completely upset, my relative which was my sister passed away in this facility before I could get her moved out.She had gone thru so much over the years and had a lot of problems,but always smiled and joked thru her pain. She stopped smiling and joking once moved into Silvercare, It was to much the love the caring the organization the communication was not there. She was not that ill for Death but who knows. I do know the actions of this facility was horrendous and I would not wish that on anyone.

I want to start by saying, I have been a resident at Silver Healthcare Center for awhile and have been away from my home for almost 13 months. I'd like to congratulate them on their excellent staff, starting with therapy, who helped me become independent from being wheelchair bound previously. The excellent staff from Nursing and therapy and activities, CNA's Housekeeping and Kitchen. Everyone was very warm in welcoming me and very helpful, especially to reach my independence, so I can go home. Everyone was very warm and welcoming to me and helpful especially to reach my independence, so I can go home. It has been a pleasure being here. Thanks for the good care, Their staff are very caring and listen when I had to talk and I have made new friends from my time at Silver Healthcare.

My mother had been in this facility for over 7 years and through many corporate turnovers presumably to make it a better place. Unfortunately this isn't happening for those in long term care in the back wings of the building. Most of the care is by temp agencies and is not of the highest caliber. The few "real" medical personnel work very hard. The lobby area usually smells bad. The laundry service is sketchy at best with clothes missing often. The meal trays are often missing items. My mother has had personal items gone missing and never found even though reports were filed. My family and I are constantly there to make sure her care plan is followed. With the revolving door employment her care suffers. If it wasn't for the few good RNs and our vigilance I'd fear for my moms welfare. At present she is very frail and even a move elsewhere could hurt her. This facility may be fine for short term rehab but please don't consider it for long term care until or unless they resolve their staffing problems.

Silver Healthcare center in cherry hill is under new ownership and is the location of the old Alaris. It is a far better facility today. Mom was there recently in their Pavillion section and we were very pleased with the care. Good group of people they have there

I am not great at writing but i do want to thank the people who took good care of me and were kind to me. There were many aides who cared for me at silver healthcare center and all deserve praise. The food was good and even the cleaning people were polite and helpful.

There is not even a word in the dictionary to describe this place from the minute you walk in the door. The smell in the facility was horrific so horrible you gagged, when I opened my Uncle's room door to only see him laying there in the dark, with the curtain hanging off the wall was just inhumane, and the smell in there I almost threw up. The next day I called to complain, where I was told that he didn't want his room cleaned, because he told them he had asthma and couldn't take the smell of chemicals, My Uncle has dementia, so I said and you listen to him and not call the family, he dosen't have asthma? I said and if he really did have asthma, wouldn't you have an alternate solution to clean his room? So basically instead you just haven't cleaned it? We are working on getting him out of here, I am in disbelief that this kind of place even exists. Please do not put your loved one here, also they show you a nice floor for image but when you visit thats not the floor....

I was generally very happy with my personal experience at the Pavillion at Silver Healthcare Center in Cherry Hill. The staff was very sensitive to my needs and very understanding of my limitations. I got important Medicaid help and information from their front office as well and I'll always appreciate that support, which was really not something they needed to do and was above and beyond. There were a few isolated aides who could have had a better bedside manner, in my opinion, which is why I'm only giving 4 stars, but all in all, my own experience was very positive.

Overall, our loved ones stay went very well. The staff was polite and helpful. The best part of her stay was that we had a special dialysis transport set up. I would highly recommend the silver healthcare center in cherry hill nj

the new ownership is fantastic. Silver Healthcare is well run and well staffed. We were hesitated to place our mom there for rehab because this location used to be known under a different name and we weren't aware that it was taken over by new ownership. However a friend who works in healthcare looped us in to the changes and told us to give this place a shot and we are sure glad we did. Silver healthcare center is a first class rehab facility with attentive staff